Birchwood Healthcare And Rehabilitation Center

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  • Interior

    A comfortable hospital room designed for patient care, featuring a bed, chair, and personal touches.

  • Decor

    A cozy waiting area featuring two blue chairs, a small table with greenery, and an inspirational quote on the wall.

  • Building

    A view of the Birchwood facility surrounded by lush greenery and blooming flowers under a cloudy sky.

  • Windows

    A cozy dining area featuring tables, decorative elements, and large windows, creating a welcoming atmosphere.

  • Landscaping

    A sign for Birchwood, surrounded by greenery and under a clear blue sky.

  • Lobby

    A welcoming reception area with a visitor sign and a registration desk.

  • Lounge

    A cozy waiting area featuring a green chair, decorative table with flowers, and an informative banner.

  • Healthcare

    A motivational message on the wall of a healthcare facility, encouraging resilience and determination.

Birchwood Healthcare And Rehabilitation Center

395 Middle Road, Nanticoke, PA 18634

For more information about senior living options: (844) 490-3973

4.8 from 100 reviews
5 stars
90
4 stars
6
3 stars
1
2 stars
0
1 stars
3

Continuing Care Retirement Community (CCRC) Skilled Nursing Facility

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    Overall Review of Birchwood Healthcare And Rehabilitation Center

    Pros

    • pro The staff are very friendly, helpful, and professional.
    • pro Every staff member is kind, courteous, and compassionate toward residents and families.
    • pro The facility is clean, well maintained, and residents look well groomed and engaged.
    • pro The staff across all departments coordinate care smoothly and provide comfort during challenging health journeys.
    • pro The nursing staff, aides, physical therapists, and other therapists are skilled and attend to patients' needs promptly.
    • pro The admissions team, including Angela, makes families feel welcome and at ease.
    • pro The activities director goes above and beyond to make residents feel welcome.
    • pro The dining program is tasty, well prepared, and accommodates substitutions as needed.
    • pro Specific staff members are highlighted for exceptional care and positive impact (Candy, Kat, Renee, Maria, Michal, Ken, Sharon Nichols-Cullen).
    • pro Families consistently express gratitude for the care, compassion, and concern shown by Birchwood staff.

    Cons

    • pro One reviewer stated that Birchwood "doesn't even deserve one star" and advised others not to take their loved ones there.
    • pro The reviewer criticized the physical therapy, saying it was a joke.
    • pro Rides to doctors' appointments were canceled without informing anyone, with some appointments being 30 minutes away.
    • pro The reviewer alleged that $70 worth of clothing was stolen after being taken to the laundry room and never returned.
    • pro The reviewer described the situation as absolutely ridiculous.
    • pro The reviewer claimed staff would not feed the patient, prompting them to bring dinner from outside and noting the kitchen closed for the night.

    Review

    Birchwood comes through in many families' stories as a place where care is delivered with both professionalism and a genuine sense of warmth. Across a wide range of experiences, the common thread is a atmosphere that feels clean, calm, and welcoming - a contrast that several reviewers emphasize when they first walk in the door. The building and grounds are described as well maintained, and the residents themselves often appear well groomed and engaged. For families facing tough health journeys, Birchwood is repeatedly portrayed as a place that prioritizes dignity and comfort, even during times of fear or uncertainty.

    The heart of these reviews is the staff. Countless guests highlight how helpful and compassionate the team members are, from the front desk to the most hands-on caregivers. Specific praise is given to Candy, who served as the mom's main nurse, as well as Kat and Renee, who were nurses aides. Maria earns compliments for housekeeping, Michal for a warm welcome at reception, and Ken for speech therapy. One reviewer even calls the staff "incredible," noting that the entire team seems dedicated to moving residents forward and making them feel valued. The breadth of roles covered by these kind words - from nursing to dietary, maintenance, and administration - signals a consistent experience of attentiveness and respect.

    The social and logistical side of Birchwood also garners high marks. Sharon Nichols-Cullen, the Social Services Director for Century Health, is singled out repeatedly for competence and compassion. Reviewers describe her as someone who addresses every need with care, makes time to check in with residents, and leaves families feeling hopeful. Angela in admissions is praised as an "absolute angel," lowering stress for families at a difficult juncture and guiding them through the process with empathy. Even routine moments, like a check-in at the reception desk, are remembered as courteous and helpful, underscoring a culture where people feel seen and supported as they navigate medical care and placement.

    Therapy and rehabilitative care are highlighted as standout strengths. Several reviewers appreciate that physical therapy, occupational therapy, and speech therapy respond promptly to patient needs, helping residents progress effectively. The staff's hands-on approach - getting patients moving and engaged - is described as a key factor in quicker recoveries. Carla, the activities director, earns special praise for going "above and beyond" to make residents feel welcome, turning daily routines into opportunities for interaction and enjoyment. The combination of skilled clinical care with meaningful activities can make Birchwood feel not just like a facility, but a place where life continues with purpose.

    Food, daily routines, and the overall environment also contribute to many positive impressions. One reviewer notes that the kitchen offers tailored accommodations, with substitutes available if a resident doesn't care for a dish, and another proudly mentions loving the food prepared by a creative chef. The care teams' responsiveness to individual preferences amplifies the sense that Birchwood treats residents as individuals with ongoing tastes and needs. In a few accounts, the presence of a service dog in the halls adds a comforting touch, highlighting a homey, patient-centered atmosphere. Collectively, visitors describe the daily life at Birchwood as pleasant, with calm, relaxing surroundings that help residents settle in and feel at ease.

    Of course, a review landscape that includes so many personal stories inevitably includes some opposing experiences. One account is starkly negative, recounting months of dissatisfaction with physical therapy, transportation, and basic care responsibilities such as meal service. The reviewer describes canceled rides to doctor appointments without notification, long gaps between attempts to secure a meal, and even alleged theft of clothing after laundry processing. That individual's story underscores the reality that no facility is perfect and that lapses in communication or operations can have a serious impact on families and residents. It serves as a reminder that Birchwood, like any care setting, benefits from continuous vigilance, accountability, and a willingness to address problems promptly.

    Despite the occasional negative experience, many families express deep gratitude for Birchwood's impact on their loved ones. Several accounts recount moments of visible improvement in a resident's condition - more alertness, improved mood, and increased engagement - and link those changes to the consistent support and skilled care provided by the staff. Reviewers repeatedly credit the team with creating a sense of normalcy and safety at a time of upheaval, from admissions through ongoing rehab and daily living. The common refrain is that Birchwood is a place where care comes with heart, and where staff members strive to meet residents wherever they are on their health journey.

    In sum, Birchwood emerges from these testimonials as a facility that many families would recommend to others. Its strengths lie in a combination of clean, welcoming environments; a broad, dedicated team of professionals across nursing, rehab, housekeeping, and administration; and a culture that emphasizes compassion and personalized care. While there are reports of serious shortcomings in rare cases, the prevailing narrative is one of gratitude for a place that tends to residents with kindness, helps them recover, and supports families through challenging times. For families evaluating options, Birchwood is often portrayed as a solid partner - one that patients and loved ones can rely on for attentive care, dignified treatment, and a hopeful path forward.

    Features

    Housing

    • 121 resident community capacity 121 resident community capacity

    Types of Care

    • Continuing Care Retirement Community (CCRC) Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Wilkes-Barre Scranton International (17 miles away) Wilkes-Barre Scranton International (17 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Birchwood Healthcare And Rehabilitation Center in Nanticoke, PA is a skilled nursing facility that provides top-quality care for seniors in need of assistance with daily living activities. The center offers a wide range of amenities to ensure the comfort and enjoyment of its residents.

    The community features a beauty salon where residents can get pampered, as well as access to cable or satellite TV for entertainment. Community-operated transportation is available to help residents get around, and there's also a computer center for those who want to stay connected digitally.

    Dining options are plentiful at Birchwood, with a restaurant-style dining room serving delicious meals prepared by the staff. Special dietary restrictions are accommodated, ensuring that each resident's nutritional needs are met. Additionally, there is a kitchenette available for residents who prefer to cook their own meals.

    To promote physical well-being, Birchwood offers a fitness room and wellness center where residents can engage in exercise programs and receive 24-hour supervision. Activities of daily living assistance are provided by the caring staff, including help with bathing, dressing, and transfers.

    Medication management is handled by professionals on-site to ensure that residents receive their medications in a timely manner. A mental wellness program is also available to support the emotional well-being of the residents.

    The community provides ample opportunities for socialization and engagement through resident-run activities and scheduled daily activities. Concierge services are offered to assist with any additional needs or inquiries.

    In terms of location, Birchwood has convenient access to nearby services such as six pharmacies, two physicians' offices, restaurants, and places of worship. Transportation arrangements can be made for non-medical purposes as well as transportation to doctors' appointments.

    Overall, Birchwood Healthcare And Rehabilitation Center offers a comfortable and supportive environment for seniors seeking skilled nursing care. With its array of amenities and care services available, it strives to enhance the quality of life for its residents while providing excellent care.

    Nearby Places of Interest

    Pharmacies

    • CVS Pharmacy (1.1 miles)
    • Rite Aid (1.4 miles)
    • Gerrity's Supermarkets (1.4 miles)
    • RLS (2.8 miles)
    • CVS Pharmacy (4.2 miles)
    • CVS Pharmacy (4.5 miles)
    • Harrold's Pharmacy & Home Infusion (5.5 miles)

    Places of Worship

    • Nebo Baptist Church (1.3 miles)
    • St Peter & Paul Ukranian Catholic Church (3.7 miles)
    • Our Lady of Mt Carmel Church (7.2 miles)

    Restaurants

    • Burger King (1.4 miles)
    • Marty's Blue Room (1.6 miles)
    • Maureen's (2.8 miles)
    • Ice House Pub (3.3 miles)
    • Raub's Restaurant (3.6 miles)
    • The Big House Bar (3.8 miles)
    • Adelina's Restaurant & Pizzaria (5.5 miles)

    Physicians

    • Eye Care Specialists (1.4 miles)
    • Intermountain Medical Group (4.3 miles)
    • Geisinger-South Wilkes-Barre (5.1 miles)
    • Geisinger Pediatrics At Mercy Hospital (5.2 miles)
    • Northeastern Eye Institute (5.4 miles)
    • Klynowsky Family Practice (5.4 miles)
    • Northeastern Eye Institute (5.6 miles)

    Hospitals

    • Geisinger South Wilkes-Barre Emergency Department (5.1 miles)
    • Geisinger Health System (5.2 miles)
    • Wilkes-Barre General Hospital (5.5 miles)
    • Geisinger Health System (5.6 miles)
    • Wyoming Valley Health Care (6.4 miles)
    • NEPA Breastfeeding Center (7.2 miles)
    • First Hospital (7.4 miles)

    Parks

    • Barney Farms Park (5.4 miles)
    • Kirby Park (6.5 miles)

    Theaters

    • R/C Wilkes-Barre Movies 14 (6.4 miles)

    Cafes

    • Starbucks (6.7 miles)
    • Mattern's Floral and Furnishings (6.7 miles)
    • Starbucks (7.5 miles)

    Frequently Asked Questions

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