Sycamore Manor Health Ctr in Montoursville, PA

Pros

• The care team is very sweet and attentive.
• The staff take pride in their work and Stan and Kathleen are well cared for.
• They greet visitors with smiles and provide top-notch help, especially for Rusty.
• There are very caring staff helping the mother through hospice.
• WeCare is clean, with friendly and helpful care providers.
• The nurses, staff, and doctors are fantastic; the facility is clean, home-like, and each patient is cared for with tenderness and individualized attention.
• It is a beautiful, homey nursing home with great care from the staff and nurses.
• The facility is clean, neat, cheerful, and spacious, and the staff are nice, caring, and attentive.
• The staff are friendly, helpful, and attentive; families feel confident their loved ones are well cared for.

Cons

• They do not recommend WeCare at all; it was a very bad experience for their dad.
• They stated that "We Care" is actually an abbreviation for "We care very little."
• They criticized the facility for very poor communication and would not recommend it.
• They were not happy with the care their mother received, citing lack of communication and neglect.
• They described a serious care failure where insulin was stopped for days, meals were mishandled, and the patient was under-medicated.
• They felt the facility had gone downhill and would not recommend it.
• They reported that staff stopped communicating with family for months and could not get updates.

Review

Sycamore Manor Health Ctr in Montoursville is best suited for families seeking a warm, home-like environment where day-to-day care feels personal, consistent, and genuinely compassionate. The facility consistently projects a culture of pride in service, with staff who are described as attentive, friendly, and willing to go the extra mile for residents. Families report clean rooms, a comfortable atmosphere, and a front desk that facilitates easy visits, all of which create a sense of reassurance for those balancing caregiving responsibilities from out of town. For seniors who value regular, respectful interaction with caregivers and a straightforward, organized daily routine, this community checks many practical boxes.

Those weighing alternatives should note that not every family will be satisfied with the same balance of care and communication. The strongest caveat among reviewers centers on family updates and nurse accessibility. Some families praise how quickly staff respond in person and how welcome visitors feel, while others encounter frustrating gaps in communication, delayed updates, or difficulty reaching a nurse by phone. For families that insist on constant, proactive family briefing and a predictable, transparent reporting routine, it is prudent to compare how Sycamore Manor handles care planning updates and who remains the consistent point of contact. Likewise, households with high acuity needs or specialized dietary requirements may want to audit how well the facility supports those needs in practice.

The standout strengths reside in the daily human touch: a consistently caring staff, a clean and organized environment, and a genuine sense that residents are treated with dignity. Multiple reviews point to a care team that is sweet, patient, and knowledgeable, with nurses and aides who are described as attentive and kind. The facility's home-like, orderly ambiance helps residents feel comfortable and at ease, a critical factor for families seeking stability and continuity. Hospice and palliative care moments are referenced positively, underscoring capacity to support families through challenging transitions with compassionate bedside presence. Even when schedules are busy, the tone across many visits is one of warmth and personal attention.

Yet the message from the less favorable experiences cannot be ignored. A few reviews raise alarms about communication failures, inconsistent staffing, and perceived lapses in care during critical moments. Notably, there are stories of difficult exam periods and delayed or missing updates that left families seeking answers. One detailed account describes a serious medical management misstep that required escalation and a drawn-out corrective process, highlighting the risk families feel when information flow breaks down. While these views are not the prevailing narrative, they signal real risk points: when communication falters, trust and perceived safety erode, regardless of otherwise solid day-to-day care.

Taken together, the strengths - personalized attention, cleanliness, and a welcoming, organized setting - do offset many day-to-day concerns, but only to a degree. Families may find enduring value in Sycamore Manor's approachable staff and the evident care culture that many residents enjoy. The clean, comfortable environment and the steady presence of nurses and aides contribute to a predictable routine and genuine resident well-being. However, the more serious complaints about communication gaps and potential care oversights must be weighed carefully, especially by families navigating complex health trajectories or relying on timely medical updates.

Decision guidance: prospective residents and families should approach a tour with a sharp eye on communication workflows. Ask direct questions about the primary family liaison, how often updates are provided, and who will take ownership of medical changes and discharge planning. Inquire about staffing ratios across shifts, procedures for after-hours concerns, and how dietary restrictions are managed and verified. If a resident requires intensive medical oversight or rapid, consistent family communication, compare Sycamore Manor with nearby facilities that emphasize transparent, proactive reporting. For many, the right call will be to place trust in the facility's evident strengths while instituting explicit expectations and a formal communication plan to guard against the noted gaps.

Physicians

• West Branch Nephrology Associates (0.2 miles)
• North Central Pennsylvania Dialysis Clinics (0.2 miles)
• Providence Pediatrics (1.1 miles)
• Miracle-Ear Hearing Aid Center (1.2 miles)
• Family Practice Center PC (1.2 miles)
• Vision Max (1.3 miles)
• Fairfield Family Practice (1.6 miles)

Pharmacies

• GIANT Pharmacy (0.8 miles)
• Rite Aid (0.9 miles)
• Walmart Pharmacy (1.7 miles)
• Rite Aid (2 miles)
• Rite Aid (2.9 miles)
• Medicine Shoppe (3.1 miles)
• Wegmans (3.2 miles)

Restaurants

• Red Lobster (0.9 miles)
• Mr Sticky Homemade Sticky Buns (0.9 miles)
• Joe's Pizza (1 miles)
• Taco Bell (1 miles)
• KFC (1 miles)
• Olive Garden (1 miles)
• TGI Friday's (1.1 miles)

Parks

• James Short Park (1.2 miles)
• South Williamsport Park (2.3 miles)
• Robert L Shangraw Athletic Complex (2.7 miles)

Cafes

• Johnson's Cafe (1.4 miles)
• Panera Bread (2.6 miles)
• Starbucks (2.7 miles)
• Alabaster Coffee Roaster & Tea Company (3 miles)

Places of Worship

• First Church of Christ (1.9 miles)
• Almond Branch Ministries (2 miles)
• Agape Fellowship of the Mennonite Church (2.5 miles)
• Unitarian Universalist Congregation (3.8 miles)

Hospitals

• Williamsport Hospital (2.1 miles)
• Williamsport Hospital (2.1 miles)
• The Williamsport Hospital (3.4 miles)
• Susquehanna Health Outpatient Rehab Center (3.4 miles)
• Divine Providence Hospital (3.4 miles)
• Susquehanna Health Hospitalist at Wrmc (3.5 miles)

Transportation

• Enterprise Rent-A-Car (2.1 miles)
• U-Haul Moving & Storage (2.7 miles)