Sycamore Manor Health Ctr

Pros

• The care team is very sweet.
• The staff take pride in their work every day.
• Stan and Kathleen are being well cared for.
• The staff provide top-notch help as soon as visitors arrive and take good care of Rusty.
• There are very caring staff helping my mother through this difficult process.
• The staff were involved with residents and both seemed happy.
• The facility is very organized and comfortable.
• The staff were helpful and attentive to questions and to residents.
• The resident seemed very content and at ease in his surroundings.
• The staff are warm and friendly.
• The facility is very clean.
• The nurses, staff, and doctors are fantastic; the place feels clean and home-like.
• The care is delivered with tenderness and individual concern for each patient.
• The facility is beautiful and homey with great care from staff and nurses.
• The sign-in staff are welcoming and the facility feels easy to visit.

Cons

• They do not recommend WeCare at all, calling it a very bad experience for their dad.
• They claim "We Care" is an abbreviation for "We care very little," implying staff care was lacking.
• They allege severe communication failures, with no updates on their mother's condition for months and nurses not answering.
• They report medication and dietary mismanagement, including discontinuation of mealtime insulin for a diabetic, celiac mother and a "eat what you can" diet with cross-contamination risks.
• They indicate it took almost four days and threats of legal action to correct mistakes.
• They describe the care as downhill and would not recommend it for a loved one.
• They note the food quality was not great.
• They mention meals were late and showers were not provided for days.

Review

Across many remarks, a common thread emerges: this care facility, often referred to as WeCare, is seen by numerous visitors and family members as a place where kindness, attentiveness, and a welcoming atmosphere are frequently on display. People travel from far away to visit loved ones and are met with staff who take pride in their work, a clean environment, and a generally warm, home-like feel. Several accounts highlight the positive energy of the staff, with residents and their families repeatedly noting the friendliness of caregivers, the easy check-in process, and the sense that staff genuinely care about the people living there.

Several reviews spotlight specific members of the care team who leave a lasting impression. Families mention individuals by name who have gone above and beyond to ensure loved ones are well cared for, often praising nurses, aides, and reception staff for their accessibility, kindness, and willingness to answer questions. One visitor described a particularly smooth experience with check-in and the ease of visiting a friend, while others praised the front desk staff for making a difficult day feel more manageable. The nursing staff and aides are frequently described as attentive, patient, and compassionate, with multiple residents expressing relief that their family members feel recognized and respected in their daily care.

Cleanliness and an orderly, comfortable environment also appear as strong positives. Reviewers note clean rooms, a pleasant atmosphere, and a homey feel that helps both residents and visitors feel at ease. Many people comment on the absence of odors and the overall neatness of the facility, reinforcing a sense of dignity and comfort for those living there. Some visitors specifically appreciate how the facility accommodates personal belongings and preferences, such as making room for a resident's books or ensuring that a visiting schedule is straightforward and welcoming. The overall impression for many is that this is a well-maintained place where residents can feel secure and cared for.

The experiences, however, are not uniformly positive. A substantial negative account centers on one family's difficult, prolonged, and emotionally taxing ordeal, which the reviewer describes as a stark departure from the care they expected. They allege mismanagement of insulin for an insulin-dependent, celiac mother, with meals that were not appropriately prepared for dietary restrictions, cross-contamination fears, and a disturbing delay that spanned several days. The account accuses staff of inconsistent communication, stating that family members were left out of updates, with visits and conversations about the patient's condition not happening as they should. The reviewer claims a lack of transparency from administrators, delays in addressing critical health needs, and a sense that serious problems were not promptly escalated or resolved. Ultimately, they describe threats of legal action and express deep concern about the long-term emotional impact on their mother, underscoring that what they experienced felt neglectful rather than merely inefficient.

Despite that stark critique, other families acknowledge that communication and responsiveness can vary, and they emphasize that when staff are engaged, the care can be excellent. There are frequent mentions of caregivers being available, answering questions, and showing genuine concern for residents' well-being. A number of reviews highlight moments when staff were accessible during visits, provided reassurance, explained procedures in understandable terms, and offered emotional support to families and residents alike. The contrast between experiences suggests that while the facility can deliver high-quality, compassionate care, there are occasions where communication gaps or administrative hurdles undermine the overall impression.

Overall, the sentiment paints a picture of a facility with many strengths and a few critical faults. The strongest positives are the people: the staff who show up with warmth, competence, and a visible commitment to residents' comfort and dignity. The physical environment generally supports this goal - cleanliness, a homelike atmosphere, and a welcoming front-office experience contribute to a reassuring sense of place for families and loved ones. Yet the most consequential concerns relate to consistency in medical management and family communication. When those elements falter, as described by one family, the impact can be profound, casting doubt on the continuity of care and the agency of the administration in addressing issues decisively. For families considering this facility, the takeaway is a nuanced one: expect commendable, person-centered care from many staff members and a pleasant environment, but proceed with clear questions about medical oversight, dietary management, and regular, reliable communication with family members.

Physicians

• West Branch Nephrology Associates (0.2 miles)
• North Central Pennsylvania Dialysis Clinics (0.2 miles)
• Providence Pediatrics (1.1 miles)
• Miracle-Ear Hearing Aid Center (1.2 miles)
• Family Practice Center PC (1.2 miles)
• Vision Max (1.3 miles)
• Fairfield Family Practice (1.6 miles)

Pharmacies

• GIANT Pharmacy (0.8 miles)
• Rite Aid (0.9 miles)
• Walmart Pharmacy (1.7 miles)
• Rite Aid (2 miles)
• Rite Aid (2.9 miles)
• Medicine Shoppe (3.1 miles)
• Wegmans (3.2 miles)

Restaurants

• Red Lobster (0.9 miles)
• Mr Sticky Homemade Sticky Buns (0.9 miles)
• Joe's Pizza (1 miles)
• Taco Bell (1 miles)
• KFC (1 miles)
• Olive Garden (1 miles)
• TGI Friday's (1.1 miles)

Parks

• James Short Park (1.2 miles)
• South Williamsport Park (2.3 miles)
• Robert L Shangraw Athletic Complex (2.7 miles)

Cafes

• Johnson's Cafe (1.4 miles)
• Panera Bread (2.6 miles)
• Starbucks (2.7 miles)
• Alabaster Coffee Roaster & Tea Company (3 miles)

Places of Worship

• First Church of Christ (1.9 miles)
• Almond Branch Ministries (2 miles)
• Agape Fellowship of the Mennonite Church (2.5 miles)
• Unitarian Universalist Congregation (3.8 miles)

Hospitals

• Williamsport Hospital (2.1 miles)
• Williamsport Hospital (2.1 miles)
• The Williamsport Hospital (3.4 miles)
• Susquehanna Health Outpatient Rehab Center (3.4 miles)
• Divine Providence Hospital (3.4 miles)
• Susquehanna Health Hospitalist at Wrmc (3.5 miles)

Transportation

• Enterprise Rent-A-Car (2.1 miles)
• U-Haul Moving & Storage (2.7 miles)