600 South Wycombe Avenue, Yeadon, PA 19050
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The collection of reviews presents a striking contrast between warmth and praise and sharp, alarming criticisms. On one side are accounts of compassionate care, dedicated staff, and notable improvements in the facility's appearance and operations. On the other side are alarming narratives of neglect, miscommunication, and safety concerns that left families shaken and patients at risk. Taken together, the reviews reveal a place capable of excellent moments and strong teamwork, but also a setting where serious problems have been reported by multiple families and colleagues.
Several reviews highlight individual staff members and specific positive experiences that brighten the overall picture. Nurse Mariatu Kamara is repeatedly praised as "great" and beloved by patients' families, with one reviewer noting that their mother loved her and describing the skilled rehab as excellent. A hospice worker who has visited the facility for years remarked that the therapy gym area looked completely different in a very positive way, described as "sparkles" on the floor and a level of cleanliness that stood out. There was also mention of an exceptionally curated charcuterie board at a building event, with remarks about professional presentation and high-quality ingredients. The sentiment is that, when care is well delivered, the staff can be attentive, capable, and warm, and the environment can feel welcoming and respectful.
Beyond individual staff praise, there are other positive notes about the facility's atmosphere and community life. One reviewer described a pleasant visit with an aunt at Providence, complimenting the front desk staff for friendliness and the opportunity to engage with other residents through activities like bingo. Another account, written by a longtime employee who transitioned from CNA to LPN, speaks to a welcoming culture and easy onboarding, with colleagues who trained and supported the reviewer as they advanced in their nursing career. These perspectives contribute to a sense that, in some shifts and under certain leadership or teams, the facility can function smoothly with a high standard of care and a positive, home-like environment.
There are also strong positive statements about the rehabilitation process itself when it goes well. A reviewer described the staff, physical therapy (PT) and occupational therapy (OT) teams as incredible, noting that they helped a family member regain movement and reclaim his personality. Another participant, reflecting on a stay intended for rehab, thanked the staff for making sure a loved one could be discharged with the right supports in place, and to this observer the care team demonstrated dedication and attentiveness.
However, many reviews pivot to deeply troubling experiences that raise serious concerns about patient safety and quality of care. One reviewer described the facility as "the worst rehab I have seen," characterizing the staff as unprofessional, lacking medical knowledge, and occasionally rude to patients, families, and other staff. They criticized the overall environment, including rough interactions with patients and substandard food, and recounted loud, inappropriate nighttime noise. A near-miss of safety ultimately culminated in a patient reporting that they went days without medication or meals after surgery, were left in soiled diapers for hours, and did not have vital signs taken as scheduled. The reviewer connected these experiences to a deteriorating health condition that required hospital admission after leaving the facility, concluding with a strong recommendation against the center.
There are even more concrete concerns about systemic issues within the facility. Several families described pervasive problems such as failure to have discharge paperwork ready, missing medications, and delays in basic needs like a bedpan or timely nurse assistance. One account alleged that a family member's money went missing during a stay, with a lack of prompt communication from the facility about the incident. Others recounted persistent odors - urine in the hall and dirty bathrooms - uncomfortable heat in patient rooms, and a general sense that cleanliness and maintenance were inconsistent. In some cases, families felt staff were more focused on appearance than on care, and they questioned whether the facility valued money over patient well-being.
Disconcerting narratives also touched on the handling of vulnerable patients. Reports described long delays in getting assistance after ringing bells for help, insufficient attention to nonverbal patients, and concerns about the thoroughness of daily care tasks like washing and bandage changes. A dedicated family member recounted that a loved one was nonverbal and left without essential care, while another account described a patient who fell and suffered serious injuries because help did not arrive promptly. The combination of these anecdotes paints a picture of a facility where protection of patients' dignity, timely medical response, and consistent quality of care were not always present.
On the more hopeful side, some reviewers acknowledged that their experiences varied by time and person, suggesting that outcomes could be notably better under different teams or in different moments. One account commends a wound care specialist by name for exceptional care, noting no infections or bedsores despite challenging conditions, and recommending the Providence Rehabilitation Center in Yeadon, PA. This contrast emphasizes that the center's reputation may depend heavily on the particular staff on duty, the level of organizational support at the time, and the specifics of each patient's needs.
In sum, the feedback portrays a facility capable of excellent rehabilitation, compassionate staff, and a supportive community environment, as evidenced by praise for individual caregivers, positive clinical outcomes, and commendations for cleanliness and hospitality at events. Yet it simultaneously contains numerous firsthand reports of neglect, safety lapses, communication failures, and environmental concerns that cannot be ignored. The overarching takeaway is a facility with real strengths in certain teams and moments, but with serious, recurring issues that jeopardize patient safety and trust in others. Families considering care there would be wise to assess both the commendations and the criticisms, speak with current staff and administrators, and closely monitor the specific care plan, hygiene standards, medication management, and discharge processes described in these reviews.
Providence Rehab And Health Care Center at Mercy Fitzgerald in Yeadon, PA is an assisted living community that offers a wide range of amenities and care services to its residents. The community provides a comfortable and homelike environment with fully furnished accommodations and private bathrooms.
Residents can enjoy various amenities such as a beauty salon, gaming room, small library, fitness room, and outdoor space. There is also a dining room where residents are served restaurant-style meals that cater to their special dietary restrictions. The community also offers housekeeping services to ensure the cleanliness of the living spaces.
Providence Rehab And Health Care Center provides care services 24/7 with a 24-hour call system and supervision. Highly trained staff are available to assist residents with activities of daily living including bathing, dressing, and transfers. Medication management is provided to ensure that residents receive their medications on time.
Residents can participate in various activities offered by the community such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. In addition to these recreational options, there are nearby cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and hospitals for easy access to additional services.
Overall, Providence Rehab And Health Care Center at Mercy Fitzgerald provides a welcoming and supportive environment for seniors who require assistance with daily tasks while offering numerous amenities and care services to enhance their quality of life.
Providence Rehab And Heallth Care Center at Mercy Fitzgerald is located at 600 South Wycombe Avenue, Yeadon, PA 19050 in Delaware County, Pennsylvania
Providence Rehabilitation & Healthcare
Yeadon, PA
Clean facility with friendly staff and solid rehabilitation progress.
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Manorcare Health Services-Yeadon
Yeadon, PA
Extensive on-site amenities and comprehensive care services, including 24/7 supervision, medication management, restaurant-style dining, and transportation support.
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St Francis Center For Rehabilitation & Healthcare
Darby, PA
Caring staff and engaging rehab/activities.
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