Manor Care Health Svc

Pros

• The Administrator is a committed and empathetic leader who is attentive to residents' concerns and suggestions.
• The Administrator and staff are friendly and open to residents' requests.
• They warmly support residents' spouses' artistic work.
• They treat residents as a married couple rather than as strangers.
• The Activities Department provides a full program of activities and takes a personal interest in keeping residents connected.
• The Physical Therapy staff relate to residents as personal friends.
• The housekeeping, laundry, and maintenance teams provide thorough care and promptly meet residents' personal requests.
• The social service professionals respond to residents' problems and needs with skill and empathy.

Cons

• They allege the oxygen valve was tampered with, creating unsafe conditions for the patient.
• They claim the patient's diaper was left on longer than expected and the food served was cold.
• They say the patient was kept in a heavily heated room with no access to cooling air.
• They feel many staff members are not trustworthy or compassionate and lack genuine care.
• They believe legal action is warranted and that the facility should be reviewed.
• They would not recommend the facility to anyone.
• They report infestations of gnats (and mice at night) within the facility.
• They describe the staff as nasty, unprofessional, and lacking regard for patients.
• They allege bedsores and dehydration occurred, and that the staff were terrible.
• They accuse critical care tasks (e.g., blood sugar checks) of not being performed regularly.
• They claim the facility is dirty, poorly maintained, and lacking basic supplies like hand towels and soap.
• They say a resident was dropped on the floor and no one knew for an hour, indicating neglect.

Review

From the perspective of a current resident at Yeadon Rehabilitation & Nursing Center in Yeadon, PA, life inside the facility often feels framed by the dedication of an administrator who is described as committed and empathetic, and by staff who are consistently friendly and open to requests. The writer notes that both he and his wife - who also lives there and is an accomplished artist - feel supported and valued by the administration. The sense of a respectful, inclusive community is reinforced by an impression that the leadership genuinely listens to concerns and suggestions, and that the environment is conducive to personal and professional pursuits alike. The writer, who is a columnist for a major US daily newspaper, finds encouragement from the staff and administration in his work, and the same warmth extends to his wife's artistic endeavors, suggesting a culture that honors individual identities and talents. It is also emphasized that the couple experiences a unique sense of belonging as a married pair, something they feel is uncommon in other facilities.

The appreciation continues through the breadth of the care team. The Activities Department is praised for keeping residents engaged with a full calendar of activities, while also showing a personal interest in each resident's well-being - an especially meaningful note during challenging times like the recent COVID surge. The Physical Therapy program is described as personal and friendly, with therapists who treat residents as friends rather than anonymous clients, even going so far as to bring meals up from the kitchen when needed. Dieticians are described as intentionally attentive, working diligently to accommodate dietary needs. Cleanliness and maintenance are highlighted as well: rooms are cleaned daily, laundry is managed efficiently, and the maintenance team is attentive to detailed upkeep and to meeting individual requests. Social workers and other professionals are commended for addressing problems with skill and empathy, and when concerns arise about personal care, rooms, or other services, responses are timely and satisfactory. In sum, there is a clear sense of a well-integrated, patient-centered operation, and the writer regards himself and his wife as truly fortunate to live in such an enlightened and forward-looking facility.

Yet, the narrative does not exist in a vacuum. Within these glowing testimonials lurk deeply troubling and painful memories shared by other individuals who reference the same or a closely related setting. One account speaks of a grandmother who died after a week in the facility, with harrowing details that have left the writer convinced something was dangerously wrong. The oxygen valve on the grandmother's tank is described as being manipulated - turned up from a prescribed setting to almost eight - before a physical therapist corrected the misadjustment. Inaccurate or delayed care is suggested by a long-listed series of failures: a soiled diaper left in place too long, food described as cold (including cold chicken tenders and broccoli), a hot room with limited access to cooling air, and an impression that staff did not fully respond to concerns. The writer insists that "a lot of the characters there are not of GOD" and that their "spidey senses" tell them something is not right. The reviewer vows that legal action should be taken and that the facility should be under review, expressing a profound sense of injustice and a determination to seek accountability.

A second, equally troubling account details a two-week therapy stint that ended in tragedy: three bedsores developed after a short stay, accompanied by severe drugging, confusion, dehydration, fever, and infected wounds. The descriptions imply substantial neglect and a failure to provide basic intimate care, including regular bathing and diabetic foot care. The consequences, as described, were dire enough to require months of healing, and the reviewer labels the experience with blunt condemnation - "worst rehab EVER" - and calls for accountability for the staff involved.

Other voices describe experiences of unclean conditions and unprofessional behavior. One account, coming from a family member visiting a relative recovering from back surgery, describes a facility lacking in basic hygiene supplies - no paper towels or hand soap in bathrooms - and a visitor policy that was inconsistently applied, leading to frustration and emotional distress. The tone shifts between concern and anger as the reviewer recounts being asked to leave despite expectations of a 24-hour visiting window, and questions the competence of staff who should be managing post-surgical recovery. The writer explicitly questions the training and credentialing of staff, with a strong suspicion that some workers may not have the appropriate qualifications or supervision to deliver the level of care expected in such settings.

In another stark account, a family member describes a pervasive sense of pest problems: "a massive amount of gnats" within the facility and, according to a night-time roommate report, "lots of mice." The description paints a vivid image of a facility struggling with basic sanitation and pest control, compounding concerns about the overall living environment and the comfort and safety of residents. The tone conveys horror and disgust, underscoring fears about long-standing maintenance and cleanliness issues that compromise the dignity and health of those living there.

Further testimony centers on a separate resident who spent two weeks at the facility and left with bedsores and dehydration, accompanied by an impression of staff disrespect and mismanagement of care. The message is blunt: the care experience was marked by neglect and a perception that residents were treated as the least important priority. Another voice condemns the entire Manor Care brand, calling it the worst possible option for care and criticizing the staff for unprofessionalism, a lack of empathy, and an overall atmosphere that felt unsympathetic to patients and their families. The diarist shares specific complaints about a diabetic loved one, including lapses in monitoring blood sugar before meals, and a lack of basic supplies in the bathroom. The tone of alarm and frustration crescendos with a comment that the experience felt like a systemic failure rather than a series of isolated incidents, culminating in a decision not to recommend the facility to anyone.

Together, these narratives sketch a complex and emotionally charged portrait of a care environment that can be extraordinary and deeply troubling in equal measure. On one hand, there is a clearly articulated appreciation for a leadership team, a caring staff, robust programming, and a culture that supports patients and their families in meaningful ways. On the other hand, the testimonies that follow illuminate gaps in safety, cleanliness, and responsive care that cannot be ignored. The multiplicity of voices - praising some aspects of the center while lamenting others - highlights the essential tension in long-term care: a space that can be a lifeline for residents and a source of profound failure for others, depending on the day, the staff on duty, and the specific incidents involved.

In this wide-ranging view, the central thread is the call for unwavering attention to core standards of safety, hygiene, and compassionate care. The more positive experiences speak to a facility that strives to be attentive and empowering, with a leadership team that is accessible and invested in residents' well-being. The negative experiences, however, insist on accountability, transparency, and concrete improvements in clinical oversight, infection control, timely responses to needs, and respectful, dignity-preserving treatment. Taken together, these perspectives form a cautionary tale about the variability that can exist within a single care environment, and they remind readers that the true measure of a nursing facility lies not only in its potential for excellence but in its consistent, verifiable practice of safe, patient-centered care every single day.

Located in Yeadon, Pennsylvania, this area offers convenient transportation options with the Darby Transportation Center and SEPTA stations nearby. There are several reputable medical facilities in close proximity, including Dr Madonna's Family Practice and the Children's Hospital of Philadelphia. Residents can easily access a variety of pharmacies and cafes for their daily needs. The neighborhood is also surrounded by lush parks such as Ellson Glen Park and Schuylkill River Park, providing ample opportunities for outdoor recreation. Additionally, there are several dining options ranging from fast food chains like Wendy's and McDonald's to more upscale establishments like K'Far. Overall, this part of Yeadon offers a mix of amenities that cater to a comfortable and convenient lifestyle for senior living.

Transportation

• Darby Transportation Center (0.9 miles)
• SEPTA: 101/102 Lansdowne Avenue Station (1.6 miles)
• National Car Rental (3.7 miles)
• Hertz Rent A Car (3.9 miles)
• Dollar Rent A Car (3.9 miles)
• Terminal F (3.9 miles)
• Baggage Claim E (3.9 miles)

Physicians

• Dr Madonna's Family Practice (1.6 miles)
• CHOP Buerger Center for Advanced Pediatric Care - Raymond G. Perelman Campus (4.1 miles)
• Children's Hospital of Philadelphia (4.1 miles)

Pharmacies

• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.3 miles)
• Rite Aid (2.4 miles)
• Rite Aid (2.4 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (3.3 miles)

Parks

• Ellson Glen Park (2.4 miles)
• Schuylkill River Park (4.8 miles)
• Fairmount Park (4.9 miles)
• FDR Park (5.2 miles)
• Rittenhouse Square (5.3 miles)
• Christopher Columbus Park Dog Run (5.5 miles)

Restaurants

• Wendy's (2.5 miles)
• McDonald's (2.5 miles)
• Cracker Barrel (4.6 miles)
• Larry's Steaks (4.8 miles)
• Rosy's Taco Bar (5 miles)
• South Philadelphia Tap Room (5.1 miles)
• K'Far (5.3 miles)

Hospitals

• Philadelphia VA Medical Center (3.8 miles)
• Veterans Administration Community Living Center (3.9 miles)
• Lankenau Medical Center (4 miles)
• The Pavilion (4.2 miles)

Cafes

• Starbucks (4.9 miles)
• 320 Market Cafe (5.3 miles)
• La Colombe Torrefaction (5.3 miles)
• Starbucks (5.5 miles)
• Elixr Coffee (5.5 miles)