Hospitality Care Ctr Inc in Hermitage, PA

Pros

• The staff are caring and compassionate, with their hearts evident in every aspect of the facility.
• The staff treat every resident with respect and truly care about their well-being.
• The facility is neat, clean, and welcoming.
• The activities department goes above and beyond to offer engaging, fun, and interactive activities.
• The administrative team is easy to reach and quick to problem-solve.
• The staff are exceptional, friendly, and create a loving, safe, and family-oriented environment.
• The therapy and nursing teams are amazing and provide excellent care.
• Elizabeth Burk is compassionate, professional, and a valuable addition to the Hermitage Embassy staff.
• The facility is highly recommended for rehabilitation and recovery.
• The environment feels like a family setting, with staff going above and beyond for residents.
• The meals look hot and fresh, contributing to a positive dining experience.
• The administrator and team are cheerful, informative, and attentive.

Cons

• They describe the facility as dangerous and neglectful, with residents not receiving necessary medical care or safe living conditions.
• They claim the nurses and doctors do not care about the patients.
• They say the facility is badly understaffed and unresponsive, with too few staff to assist residents.
• They report dirty facilities: rooms and bathrooms dirty, excrement on seats, overflowing trash, cobwebs and unpleasant smells.
• They mention the facility changed its name multiple times to hide from bad reviews and negative reports.
• They allege multiple elderly residents died due to neglect and that the facility should be shut down.

Review

This community is best suited for families seeking a warm, family-oriented environment where caregiving staff are widely described as genuinely caring, patient, and attentive. The strongest signal from multiple reviewers is a staff culture that feels invested in residents' well-being, with a clean, neat campus and a rehab-focused atmosphere. For seniors who thrive on personal attention, meaningful activities, and a sense of belonging, this facility can be a compelling option. The consistently praised therapy and nursing teams, along with supportive social and activities staff, position it as a practical choice for rehab after surgery or illness, and for long-term residents who value daily kindness and a livable, homey feel.

That said, there are clear reasons some families may want to consider alternatives. A portion of reviews raise serious red flags around oversight, responsiveness, and accountability. Several voices allege chronic communication gaps - difficulty reaching admissions or nursing staff by phone, delayed responses to questions, and uneven visibility into daily care. Complaints about neglectful attitudes or unsafe conditions appear in the public record, even if counterbalanced by other positive testimonials. The history of name changes cited by some reviewers - described as an attempt to distance from prior problems - adds a transparency concern that cannot be dismissed. For families needing very reliable, transparent, and consistently proactive medical oversight, a cautious search of other options may be prudent.

The strongest pro argument centers on care culture and rehab potential. The facility consistently earns praise for clean surroundings, friendly manners, and a therapy program that residents and families describe as "amazing" and effective. Residents recovering from surgery or illness frequently report meaningful progress, with therapists and nursing staff taking a collaborative, encouraging approach. The dining experience and common areas are often highlighted as pleasant and welcoming, with attention to comfort and social engagement. When the goal is rehabilitative momentum and a nurturing atmosphere, these positives meaningfully offset some routine administrative frictions and small-scale concerns.

However, the most serious cons cannot be dismissed. A sizeable subset of reviews allege neglect, poor nursing response, and environments that feel understaffed or inadequately monitored. Specific claims range from limited therapy participation after surgery to a lack of timely assistance and questionable cleanliness in some rooms. Coupled with reports of difficulty contacting key staff and a perception that some administrators overlook repeat issues, these concerns undermine confidence in this setting as a consistently safe long-term home. The discrepancy between glowing testimonials and harsher critiques creates a real risk calculus for families prioritizing predictability and fail-safe oversight.

For families weighing a decision, a practical, evidence-driven approach is essential. First-hand observations during a tour should focus on staffing patterns during peak activity times, the responsiveness of aides and nurses to call bells, and the caliber of daily hygiene and meals. Inquiries should include current state survey outcomes, staffing ratios, and the therapy schedule to determine whether rehab goals align with a resident's needs. Request candid conversations with residents, their families, and the admissions team about communication practices, escalation procedures, and how concerns are tracked and resolved. If considering a stay, negotiate a clear service plan with written milestones, and insist on regular, transparent updates.

Ultimately, this community delivers a compelling value for those who prize a homey environment, compassionate day-to-day care, and strong rehab services, provided that oversight and communication are not treated as secondary concerns. For families with a lower tolerance for inconsistent responsiveness, or for residents whose care demands require unwavering, high-touch medical monitoring, alternatives should be explored with equal diligence. Direct experiences - tours, conversations with current residents, and a careful review of how concerns are addressed - will determine whether the positives truly outweigh the potential drawbacks. The decision hinges on balancing the proven warmth and therapy strength against the gravity of reported care gaps and transparency concerns.

Restaurants

• Wendy's (0.1 miles)
• Bob Evans (0.1 miles)
• Chipotle Mexican Grill (0.1 miles)
• Popeyes Louisiana Kitchen (0.1 miles)
• Yumberries (0.1 miles)
• KFC (0.1 miles)
• McDonald's (0.2 miles)

Pharmacies

• Walgreens (0.1 miles)
• PharMerica (0.4 miles)
• Rite Aid (1.4 miles)
• Rite Aid (2.2 miles)
• Walgreens (2.3 miles)
• Rite Aid (2.4 miles)
• Sharon Pharmacy (3.1 miles)

Cafes

• Starbucks (0.1 miles)
• The Perfect Bite (0.8 miles)
• Panera Bread (0.9 miles)
• FIREBEAN Espresso (3 miles)

Parks

• HMS Playground (0.4 miles)
• Brookfield Center (6.2 miles)
• Harding Park (8.2 miles)
• Brandy Springs Park (10.6 miles)

Physicians

• Dr Porter (0.6 miles)
• Crago Family Medicine (0.7 miles)
• Vitreo-Retinal Consultants (0.7 miles)
• Estafanous Marc MD (0.7 miles)
• Sharon Pulmonology Specialists (0.8 miles)
• Lucich, Adam Horizon Community Family Medicine Upmc (0.8 miles)
• Hermitage Neurology (0.8 miles)

Hospitals

• Sharon Regional Health System (0.9 miles)
• Wound Center (0.9 miles)
• University of Pittsburgh Physicians (1.5 miles)
• UPMC Horizon - Shenango Valley (1.9 miles)
• Brookfield Family Medicine Center (5.6 miles)
• New Wilmington Family Medicine (9.6 miles)

Places of Worship

• New Virginia United Methodist Church (1.8 miles)
• Shenango Valley Baptist Church (2.6 miles)
• Sharpsville Church of the Nazarene (2.6 miles)
• Our Lady of Fatima Church (3.1 miles)
• Zion's Hill (5.9 miles)

Transportation

• U-Haul Neighborhood Dealer (10.2 miles)