Lower Umpqua Hospital in Reedsport, OR

Pros

• Christa the phlebotomist is likely the best at her job that the reviewer has ever experienced.
• Mike T. was very professional and human-like in explaining the device.
• ER doctor Randell Fryer went out of his way to help treat the reviewer.
• Lori M. Groves went out of her way to resolve an issue.
• The staff of doctors and nurses is outstanding and genuinely cares about people.
• The hospital was amazing from security through doctors and nurses, and the patient felt cared for.
• The LUH emergency department delivered fast and effective care with a great team.
• The ER staff were very professional and kind.
• The doctors and nurses saved the reviewer's daughter's life.

Cons

• The hospital was a poor excuse and never provided proper care.
• The staff told her she had a miscarriage without further testing.
• The facility has experienced ongoing staff resignations, with administration saying "the good ones are staying," signaling a troubled environment.
• The new system caused repeated problems, including incorrect no-show flags and other glitches.
• The ER front desk receptionist was rude and lacked empathy.
• The ER nurses were rude, disrespectful, and arrogant, as if they had a God complex.
• They charged thousands for a short visit and sent the bill to collections, destroying the patient's credit.
• The patient almost died due to a bad surgery, indicating dangerous care.
• Security guards were rude to elderly patients.

Review

Lower Umpqua Hospital in Reedsport is best suited for families who want convenient, local access to urgent care, a modest but competent ER, and targeted services like wound care and physical therapy. It works well for residents who value a familiar, small-hospital environment and are willing to actively monitor their care and billing. The community serves as a practical option for acute episodes, post-acute recovery, and ongoing rehabilitation when a larger regional center is not immediately necessary. Those who prefer a consistently seamless experience across all departments or who rely on comprehensive, multi-specialty coordination may find the fit less ideal. This is a place where proximity and personalized attention can carry the day - provided expectations are aligned with the environment.

The strongest positives center on prompt, attentive care in the ER and the standout work of specific clinicians and therapists. Several reviews highlight quick triage, compassionate nursing, and skilled wound care and infusion staff who communicate clearly and treat patients with respect. The wound care team, in particular, earns repeated praise for expertise and bedside manner, and physical therapy staff offer tangible progress and encouragement. When a patient encounters a clinician who communicates well and explains treatment in plain terms, LUH can feel surprisingly effective for urgent needs and short-term recovery. In short, the hospital delivers real value where hands-on care and practical treatment planning are the priority.

Yet these bright spots sit beside a long list of meaningful caveats. A sizeable portion of feedback points to inconsistent bedside manner, with some nurses and physicians described as abrupt or dismissive. Privacy issues emerge in multiple accounts, ranging from noisy conversations to concerns about personal information handling. Administrative friction is another recurring theme: billing disputes, opaque itemization, and conflicting communications with offices have left some families frustrated and wary. Staffing gaps, particularly during peak times, contribute to longer waits or uneven experiences across departments. Taken together, the reputation is a mosaic of excellent individual care and troubling systemic irregularities.

These mixed experiences raise a clear question: do the hospital's strengths offset the risks? In acute situations, LUH's responsive ER staff and capable wound care/infusion teams often do offset the downsides, delivering timely relief and competent clinical work. The downside is that the same facility can feel inconsistent when navigating non-emergency needs, follow-up, or financial paperwork. For families managing chronic conditions or complex, multi-specialty care, the gaps in continuity and the potential for miscommunications can erode trust. For those who prize transparent billing and uniform courtesy across every interaction, the variability may be a decisive factor.

For seniors and families with tight ties to the Reedsport area, LUH is a practical anchor - especially when paired with a local senior living setting like Aiden Senior Living at Reedsport. The hospital's proximity, the element of personal familiarity, and the ability to access PT and wound care nearby are meaningful pluses. However, the community should anticipate and plan for uneven experiences outside the strongest care moments. If the priority is flawless consistency, or if reliance on a single center for all specialties is essential, it may be wise to evaluate larger regional hospitals in Roseburg or Coos Bay or to secure a clear care plan with a preferred partner facility. In that light, LUH can be a solid first choice for localized, practical care, but only with eyes open to the administrative and consistency challenges that have surfaced in reviews. Pros offset cons when care is needed promptly and patient advocates stay engaged; otherwise, consider stronger continuity and clarity from alternate options.

Hospitals

• Lower Umpqua Hospital (0 miles)
• Peace Harbor Hospital (19.3 miles)
• PeaceHealth Laboratories Peace Harbor Medical Center (19.3 miles)

Physicians

• Dunes Family Health Care (0.1 miles)
• Oregon Urology Institute (19.3 miles)
• Health Associates of Peace Harbor (19.3 miles)
• PHMG Orthopedic Clinic (19.4 miles)
• Taggart Phillip MD (19.4 miles)
• Hearing Associates of Florence (19.6 miles)
• Oregon Eye Associates (20.1 miles)

Pharmacies

• Lower Umpqua Hospital Specialty Clinic (0.2 miles)

Places of Worship

• Church Of Christ (0.2 miles)
• Covenant United Methodist Church (0.2 miles)
• St John's Rectory (0.4 miles)
• Full Gospel Church of God (2 miles)
• Harbor Baptist Church (2.3 miles)
• Florence United Methodist Church (19 miles)
• Florence Christian Church (19.1 miles)

Restaurants

• Unger's Landing (0.3 miles)
• Bedrock's Pizzeria (0.7 miles)
• Don's Main Street Family Restaurant (0.7 miles)
• Griff's On The Bay Restaurant & Seafood (0.8 miles)
• Ocean Garden (0.9 miles)
• Leona's Cafe (1.3 miles)
• Aztlan Mexican Restaurant (1.4 miles)

Transportation

• U-Haul Neighborhood Dealer (0.4 miles)
• CB Cab Taxi (1.7 miles)
• Florence Business Center (19.5 miles)
• River Cities Taxi (19.9 miles)
• Rhode Express Bus (19.9 miles)
• Florence Municipal Airport (FMU) (20 miles)
• Hertz Rent A Car (20 miles)

Cafes

• Reedsport Coffeehouse Cafe (0.7 miles)
• The Donut Hole (0.9 miles)
• Back To The Best (1.6 miles)
• Heidi's Grind (2 miles)
• Siuslaw River Coffee Roasters (18.8 miles)
• Le Bouchon Provisions (18.9 miles)
• The Dunes Cafe (19.2 miles)

Parks

• Bolon Is Tideways State Scenic (1.7 miles)
• Champion Dog Park (2 miles)
• Umpqua Lighthouse State Park (2.1 miles)
• Bolon Island Tideways State Scenic Corridor (2.1 miles)
• Winchester Bay Playground (2.2 miles)
• Ork Rock (2.4 miles)
• Siuslaw River Bridge Interpretive Center (18.8 miles)

Theaters

• City Lights Cinemas (20.1 miles)