Willowbrook Terrace

Pros

• The staff at Willowbrook rehabilitation center is described as amazing and kind, providing great care to patients.
• Many individuals feel that the staff has become like an extended family during their time at the facility.
• The activities director consistently offers engaging and enjoyable activities for residents to participate in.
• Renovations and decorations have made the older facility more patient-friendly and welcoming.
• Despite challenges, some reviewers appreciate the effort and care shown by the majority of the staff members.

Cons

• The patient received major cuts and bruises on her arm and leg, raising concerns about the facility's care.
• The chart nurse dismissed the suggestion to take the patient to the ER despite visible injuries.
• There is a troubling lack of prompt attention to medical issues, as indicated by an overflowing catheter bag that staff ignored.
• Medications, including important narcotic pain pills, seemed to have gone missing after being turned in, with no adequate explanation given.
• Staff turnover results in a high number of inexperienced employees, contributing to confusion and neglect of duties.
• Showers are only provided once a week for residents.
• The food service quality is poor, comparable to class C or less, leading to reluctance among patients to eat there.
• The facility can sometimes have unpleasant odors, impacting overall comfort for residents.

Review

Willowbrook Rehabilitation Center has drawn diverse opinions from its residents and their families, reflecting a spectrum of experiences that highlight both commendable aspects and significant areas for improvement. For some, the center has become a second home, with staff members regarded as an integral part of their lives. One resident shared their gratitude for the compassionate care received during multiple stays at the facility. They praised the staff for being “amazing” and described them as an extended family. The positive sentiments were evident in their acknowledgment of the numerous activities organized by the activities director, which helped to create a vibrant communal atmosphere. This individual's heartwarming reflection serves as a reminder of how crucial supportive relationships can be during rehabilitation.

Yet, contrasting these uplifting experiences are troubling accounts that raise serious concerns about patient safety and care quality within Willowbrook Rehabilitation Center. In one alarming incident described by a visitor, they observed significant injuries on their friend’s body — major cuts and bruises that thankfully prompted them to seek immediate action. However, when they approached the nursing staff for assistance, they encountered resistance from one nurse who outright refused to allow the patient to go to the emergency room despite visible signs of distress. Such incidents paint a disconcerting picture of a facility struggling with communication breakdowns among its personnel, where urgent patient needs may not always be met with appropriate responses.

Several reviewers noted ongoing issues related to cleanliness and maintenance within Willowbrook. One individual recounted a disturbing experience where they entered their relative’s shared room only to find a large pool of urine underneath the bed that had gone unnoticed despite staff coming in and out frequently throughout the day. This neglect raises questions about hygiene standards and vigilance among caregivers responsible for maintaining a safe living environment for vulnerable individuals.

The report regarding medication management is particularly concerning; another reviewer mentioned delivering all of their relative’s prescribed medications to the head nurse but later found out that narcotic pain medications went missing from inventory. This unsettling revelation indicates potential lapses in accountability or monitoring procedures within the facility — factors critical in ensuring patients receive consistent medication regimens vital for their well-being.

Compounding these issues are observations regarding high staff turnover rates which appear to contribute to confusion over duties among personnel, leading some families to feel unsettled about whom they could rely upon for consistent care. The presence of inexperienced staff may further complicate interactions with patients who require specialized support or understanding due to complex medical needs.

Feedback concerning amenities also left much to be desired; many reported that Willowbrook's food service fell short of satisfactory levels, earning descriptions akin to "class C" quality meals that few would choose willingly. Additionally, limitations such as weekly showers compounded perceptions regarding general upkeep within this older facility - experiences exacerbated by unpleasant odors at times.

In summary, while personal stories illustrate compelling connections formed between residents and dedicated staff at Willowbrook Rehabilitation Center, glaring deficiencies—particularly related to patient safety protocols and environmental conditions—underscore an urgent need for enhancements in how care is administered and managed within this facility. It is evident that although certain aspects reflect kindness and commitment on behalf of many employees there are systemic issues requiring prompt attention if all patients are expected to receive dignified treatment during what can often be one of life’s most challenging phases.

Parks

• Community Park (0.1 miles)
• Rice-Blakey Park (0.9 miles)
• Pendleton City Parks & Recreation (0.9 miles)
• Roy Raley Park (1.5 miles)
• Grecian Heights Park (1.6 miles)
• Athena City Park (19.2 miles)

Places of Worship

• First Baptist Church of Pendleton (0.4 miles)
• Southern Baptist Convention (0.4 miles)
• Church of the Nazarene (0.7 miles)
• Pendleton Free Methodist Church (0.7 miles)
• Mt Zion Community Baptist Church (1.2 miles)
• Baha'i Faith (1.5 miles)
• Cornerstone Community Church (1.7 miles)

Physicians

• Harrison Family Medicine (0.4 miles)
• Eastern Oregon Orthopaedic Surgery & Fracture Clinic (0.4 miles)
• Pediatric Specialists Of Pendleton (0.6 miles)
• Pendleton Family Medicine (0.6 miles)
• East Oregon Surgery Center (0.6 miles)
• Pendleton Internal Medicine Specialists PC (0.6 miles)
• Pendleton Primary Care Clinic (0.6 miles)

Restaurants

• Roosters Restaurant (0.5 miles)
• Wendy's (0.8 miles)
• Denny's (0.9 miles)
• Subway (1.1 miles)
• Taco Bell (1.1 miles)
• Jack In The Box (1.1 miles)
• Little Caesars Pizza (1.2 miles)

Transportation

• Enterprise Rent-A-Car (0.6 miles)
• U-Haul Moving & Storage (0.7 miles)
• Elite Taxi (2.2 miles)
• U-Haul (3.2 miles)

Hospitals

• CHI St. Anthony Hospital - Pendleton (0.7 miles)
• St Anthony Hospital (2.9 miles)
• Kargar, Arian, DO - St Anthony Hosp Internal Mdcn (2.9 miles)

Cafes

• Starbucks (0.7 miles)
• Starbucks (1 miles)
• Pendleton Ground-Up (1.1 miles)
• Dutch Bros Coffee (1.5 miles)
• Sweet Irene's Coffee (1.6 miles)
• Great Pacific Wine & Coffee Co. (2 miles)
• Sister's Cafe (2.1 miles)

Pharmacies

• Walmart Pharmacy (1.1 miles)
• Rite Aid (1.1 miles)