1601 SW 24th St, Pendleton, OR 97801
To contact a resident: (541) 278-0174
For more information about senior living options: (866) 208-4318
Overall Review of Suttle Care and Retirement
Pros
The staff and owners at Suttle Care treat residents like family and provide exceptional care.- Suttle Care feels like home and is welcoming to everyone.
- They go out of their way to provide adventure, quality of life, and a sense of connection for residents.
- Saundra and Tracy Suttle go above and beyond, delivering incredible care and a high quality of life.
- The facility is clean, well managed, and offers amenities that enhance residents' comfort.
- Suttle Care and Retirement is a beautiful facility with heart and soul poured into its care.
- The staff is knowledgeable, caring, and well trained.
- The homey atmosphere at Suttle Care is pleasant for visiting families.
Cons
Ashley, in management, has poor people skills and no accountability.- The administrator is very rude and unprofessional.
- They were not impressed with the facility.
- They feel the COVID-19 handling was mishandled and should be investigated.
Review
Suttle Care and Retirement in Pendleton, Oregon is best suited for families seeking a warm, home-like environment where care feels personal, relational, and deeply attentive. This community shines when the senior resident thrives on daily connection, meaningful routines, and a sense of “family†extended through staff who treat residents as kin. Reviewers consistently highlight a welcoming atmosphere, a homey feel, and an emphasis on adventure and quality of life that goes beyond basic caregiving. For seniors who want daily engagement, social activities, and a close-knit caregiving team focused on meaningful interactions, Suttle Care stands out as a strong match.
That said, potential residents or families should consider alternatives if a tightly controlled, uniform administrative experience is a priority. A few voices in the feedback pool flag concerns about management and specific interactions with administrative staff. One reviewer described an administrator as rude and unprofessional, while another cited “grotesque management†with a named staff member. These mixed impressions suggest that, for families requiring consistent, highly standardized governance and uniformly predictable communications across all leadership, another option with a more corporate, systems-driven feel may be preferable.
The strongest positives sit at the core of Suttle Care’s value proposition. The ownership and front-line staff are repeatedly praised for extraordinary kindness, dedication, and responsiveness. Descriptions of “incredible care,†residents having a high quality of life, and staff who go above and beyond appear frequently. The facility itself is considered well cleaned, well managed, and beautifully arranged to support seniors’ comfort. Families note that the homey atmosphere and proactive, transparent communication help them stay informed about changes in care, which is especially reassuring when loved ones are in a setting where personal attention is the norm rather than the exception.
Still, the reviews acknowledge tangible downsides. The most tangible concerns revolve around inconsistent interactions with management, including a perception of rude or unprofessional conduct from some administrators. While these negative experiences are not universal, they are persistent enough to warrant caution for families who place a premium on uniform administrative culture. The presence of these critiques does not negate the many glowing endorsements, but it does color the decisional calculus for households that require steady, predictable governance and uniformly courteous leadership across all shifts and days.
In weighing the pros against the cons, the scale tips toward the strength of the caregiving relationships and the life-enriching culture. The near-unanimous praise for compassionate, family-like care, plus the active efforts to craft engaging days and meaningful connections, suggests that the principal benefit, a sense of belonging and real, attentive caregiving, often offsets the risk of occasional personnel friction at the administrative level. Prospective families should prioritize meeting the care team and observing how daily routines are executed, then verify that the leadership style aligns with their expectations for consistency and professional boundaries. A clear understanding of what “quality of life†looks like day to day will help determine if the trade-offs are acceptable.
Overall, Suttle Care and Retirement presents as a compelling choice for Pendleton-area families prioritizing a home-based, relationship-centered approach to senior care. It is especially well-suited for residents who value genuine warmth from staff, regular engagement, and a facility that feels like a curated extension of family life. It may be less ideal for those who require rigid administrative discipline, perfectly uniform staff behavior across all leadership levels, or an impersonal, highly standardized care environment. With the right fit, one that emphasizes connection, transparency, and a personal touch, the positives strongly outweigh the drawbacks, making this community a worthy contender in the decision-making process. Families should schedule a direct tour, speak with multiple staff members and residents, and, if possible, gather first-hand references to confirm that the day-to-day experience aligns with the ideal care plan.
27 resident community capacity
Assisted Living
Activities on-site
Beauty salon
Cable or satellite TV
Devotional services off-site
Dining room
Fully furnished
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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