Suttle Care and Retirement

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Suttle Care and Retirement

Suttle Care and Retirement

1601 SW 24th St, Pendleton, OR 97801

For more information about senior living options: (844) 490-3973

4.1 from 13 reviews
5 stars
10
4 stars
0
3 stars
0
2 stars
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1 stars
3

Assisted Living

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Memory Care

Independent Living

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    Overall Review of Suttle Care and Retirement

    Pros

    • pro Suttle Care is described as the cr?me de la cr?me of family caregiving.
    • pro The owners and staff treat residents like family, going out of their way to provide adventure, quality of life, and connection.
    • pro Saundra and Tracy Suttle are praised for going above and beyond to ensure incredible care and a high quality of life.
    • pro The staff are described as amazing people who open their hearts and care for residents as if they were their own family.
    • pro The facility is noted for being well cleaned, well managed, with many amenities, and first-rate.
    • pro Residents have lived beautiful, happy lives under their care and have passed peacefully.
    • pro The homey, welcoming atmosphere makes visiting pleasant and families feel well informed.
    • pro Suttle Care is considered the best senior care provider in the area, with knowledgeable, caring, and well-trained staff.

    Cons

    • pro Grotesque management Ashley has poor people skills and no accountability.
    • pro The administrator is very rude and unprofessional.
    • pro The reviewer questions the validity of COVID-19 related staff illness claims and suggests investigations.

    Review

    Suttle Care emerges in these reflections as a place where a family atmosphere isn't just promised but lived every day. Across many accounts, the experience begins the moment a loved one becomes a resident and continues through the end of life with a consistent thread: care that feels personal, compassionate, and steady. Families describe feeling welcomed from the first day, with caregivers who treat residents like family members, and they repeatedly note that the environment feels like home rather than a clinical setting. The sentiment is less about a service and more about a heartfelt commitment to another person's well-being.

    A long list of staff names is praised for their bedside manner and daily devotion: Julie, Cali, Alexis, Tasha, Staci, Mandi, Ana, Ashley, Summer, Tracy, and Saundra are all thanked for the dedication they show. Families emphasize that these caregivers open their hearts in ways that go far beyond routine duties, providing comfort, companionship, and attentive care "like they're their own family." The gratitude extends beyond "thank you" to a sense that these individuals embody the core values of Suttle Care every day - patient, respectful, and deeply engaged in the daily realities of the residents they serve.

    The facility itself is repeatedly celebrated as "the cr?me de la cr?me of family caregiving." Reviewers speak of staff who are not only attentive but also proactive about the resident's quality of life, offering meaningful activities and opportunities for connection and adventure. The care philosophy is described as treating residents with dignity and ensuring they feel connected - an emphasis that appears to shape every interaction, from the cleanliness and organization of the living spaces to the amenities that enhance daily living. In short, the environment is portrayed as first-rate, with an aim to preserve as much independence, joy, and personal meaning as possible for each resident.

    Leadership at Suttle Care also receives strong commendations. Saundra and Tracy Suttle are highlighted as going "above and beyond" to secure outstanding care and to ensure that residents enjoy a high quality of life. The sense conveyed is that the owners understand that care is a holistic endeavor - one that blends clinical excellence with emotional support, comfort, and a sense of home. Their influence appears to help sustain a culture where staffs' hard work is recognized, and where families feel seen and heard when concerns arise, contributing to an overarching impression of stability and trust.

    Not every note is unvarnished praise, however. One review points to "grotesque management" and critiques Ashley specifically, attributing poor people skills and a lack of accountability. Another reader is blunt about their experience, describing the administrator as rude and unprofessional, while simultaneously praising Tracey as a "hidden gem" in the same environment. These contrasting voices reflect a reality in which experiences can diverge, even within a single facility, and they remind readers that care is delivered by people whose interactions can shape the day in meaningful ways - positively for some and less so for others.

    Yet even within those criticisms, there is a core recognition of the facility's strengths. Reviews repeatedly refer to Suttle Care as a place where the resident's life is valued, where staff communicate clearly and consistently about changes in care, and where the atmosphere remains homey and comforting. Families recount that their loved ones lived meaningful, peaceful lives under their care, with one especially poignant note about a grandmother who "lived a beautiful, happy life there until she passed peacefully." The sense is that the team blends professional expertise with heartfelt, personal attention, making visits feel less like oversight and more like a family gathering.

    The conversations about safety and pandemic-era challenges add another dimension to the portrait. A reviewer reflects on COVID-19, expressing a concern that the policy environment should not question a staff member's illness claim and suggesting that if multiple residents became ill, there should be an investigation. This comment points to a broader expectation among families: that the highest standards of safety and accountability underpin the love and meticulous care described elsewhere. It's a reminder that behind every glowing testimonial is a request for ongoing diligence, transparency, and a responsive leadership that can adapt to extraordinary circumstances.

    Taken together, the reviews construct a rich, if imperfect, portrait of Suttle Care. They speak to a setting that many families find to be exemplary - a home-like, well-run environment where many residents receive exceptional, compassionate care from a devoted team. The overarching sentiment is one of deep appreciation and strong recommendation: a place where residents are treated with kindness, where families feel listened to, and where the staff's daily acts of care create a sense of safety, respect, and belonging. At the same time, the critiques offered by a minority remind readers that every experience is colored by individual interactions and that ongoing attention to leadership and communication remains essential to maintain the trust these families place in the care they provide.

    Features

    Housing

    • 27 resident community capacity 27 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

    Amenities

    • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Devotional services off-site Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Indoor common areas Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Ambulatory care Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Diabetic care Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meals provided Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Devotional activities offsite Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Suttle Care and Retirement is an assisted living community located in Pendleton, OR. Our community offers a range of amenities to enhance the comfort and well-being of our residents. We provide devotional services off-site, allowing our residents to continue practicing their faith in a welcoming environment. Our indoor common areas provide comfortable spaces for socializing, relaxing, and engaging in various activities.

    At Suttle Care and Retirement, we understand the importance of specialized care for individuals with diabetes. Therefore, we offer diabetic care services to ensure that our residents receive the support they need to manage their condition effectively.

    We believe in keeping our residents active and engaged. To that end, we organize devotional activities off-site, providing opportunities for spiritual growth and enriching experiences outside of our community.

    Our location in Pendleton offers convenient access to numerous amenities. With 7 cafes nearby, our residents can enjoy a variety of dining options close by. Additionally, there are 5 parks nearby where residents can take leisurely walks or engage in outdoor activities. The presence of 2 pharmacies ensures easy access to medications and healthcare supplies. We take pride in collaborating with 15 physicians who are situated close by, ensuring prompt medical attention when needed. With 24 restaurants nearby, our residents have a plethora of options for dining out with friends and loved ones. Transportation options such as taxis or shuttle services are readily available within close proximity to facilitate easy commuting for our residents. Furthermore, there are 10 places of worship conveniently located nearby for those seeking spiritual solace and connection. Lastly, the presence of 3 hospitals assures both peace of mind and immediate medical assistance during emergencies.

    At Suttle Care and Retirement, we strive to create a vibrant community that promotes independence while providing essential support services tailored to individual needs.

    Nearby Places of Interest

    Physicians

    • Northeast Oregon Surgical Clinic (0.1 miles)
    • Pediatric Specialists Of Pendleton (0.1 miles)
    • Pendleton Family Medicine (0.1 miles)
    • Pendleton Primary Care Clinic (0.2 miles)
    • Pendleton Ipa (0.2 miles)
    • Blue Mountain Diagnostic Imaging (0.2 miles)
    • Pendleton Internal Medicine Specialists PC (0.2 miles)

    Transportation

    • Enterprise Rent-A-Car (0.1 miles)
    • U-Haul Moving & Storage (0.6 miles)
    • Elite Taxi (1.9 miles)
    • U-Haul (2.7 miles)

    Parks

    • Rice-Blakey Park (0.2 miles)
    • Community Park (0.6 miles)
    • Pendleton City Parks & Recreation (0.6 miles)
    • Grecian Heights Park (0.9 miles)
    • Roy Raley Park (1.4 miles)
    • Athena City Park (18.9 miles)

    Restaurants

    • Roosters Restaurant (0.2 miles)
    • Wendy's (0.6 miles)
    • Denny's (0.7 miles)
    • Jack In The Box (1.1 miles)
    • KFC (1.1 miles)
    • Taco Bell (1.1 miles)
    • Little Caesars Pizza (1.1 miles)

    Hospitals

    • CHI St. Anthony Hospital - Pendleton (0.2 miles)
    • St Anthony Hospital (2.5 miles)
    • Kargar, Arian, DO - St Anthony Hosp Internal Mdcn (2.5 miles)

    Places of Worship

    • Southern Baptist Convention (0.3 miles)
    • First Baptist Church of Pendleton (0.3 miles)
    • Church of the Nazarene (0.6 miles)
    • Pendleton Free Methodist Church (0.9 miles)
    • Mt Zion Community Baptist Church (0.9 miles)
    • Kingdom Hall-Jehovah's Witness (1.1 miles)
    • Baha'i Faith (1.2 miles)

    Cafes

    • Starbucks (0.5 miles)
    • Starbucks (1 miles)
    • Pendleton Ground-Up (1 miles)
    • Dutch Bros Coffee (1.3 miles)
    • Sweet Irene's Coffee (1.4 miles)
    • Great Pacific Wine & Coffee Co. (1.7 miles)
    • Sister's Cafe (1.8 miles)

    Pharmacies

    • Rite Aid (1 miles)
    • Walmart Pharmacy (1.2 miles)

    Frequently Asked Questions

    Where is Suttle Care and Retirement?

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