Suttle Care and Retirement in Pendleton, OR
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1601 SW 24th St, Pendleton, OR 97801
For more information about senior living options: (844) 490-3973
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The staff and owners at Suttle Care treat residents like family and provide exceptional care. Suttle Care feels like home and is welcoming to everyone. They go out of their way to provide adventure, quality of life, and a sense of connection for residents. Saundra and Tracy Suttle go above and beyond, delivering incredible care and a high quality of life. The facility is clean, well managed, and offers amenities that enhance residents' comfort. Suttle Care and Retirement is a beautiful facility with heart and soul poured into its care. The staff is knowledgeable, caring, and well trained. The homey atmosphere at Suttle Care is pleasant for visiting families.
Ashley, in management, has poor people skills and no accountability. The administrator is very rude and unprofessional. They were not impressed with the facility. They feel the COVID-19 handling was mishandled and should be investigated.Suttle Care and Retirement in Pendleton, Oregon is best suited for families seeking a warm, home-like environment where care feels personal, relational, and deeply attentive. This community shines when the senior resident thrives on daily connection, meaningful routines, and a sense of "family" extended through staff who treat residents as kin. Reviewers consistently highlight a welcoming atmosphere, a homey feel, and an emphasis on adventure and quality of life that goes beyond basic caregiving. For seniors who want daily engagement, social activities, and a close-knit caregiving team focused on meaningful interactions, Suttle Care stands out as a strong match.
That said, potential residents or families should consider alternatives if a tightly controlled, uniform administrative experience is a priority. A few voices in the feedback pool flag concerns about management and specific interactions with administrative staff. One reviewer described an administrator as rude and unprofessional, while another cited "grotesque management" with a named staff member. These mixed impressions suggest that, for families requiring consistent, highly standardized governance and uniformly predictable communications across all leadership, another option with a more corporate, systems-driven feel may be preferable.
The strongest positives sit at the core of Suttle Care's value proposition. The ownership and front-line staff are repeatedly praised for extraordinary kindness, dedication, and responsiveness. Descriptions of "incredible care," residents having a high quality of life, and staff who go above and beyond appear frequently. The facility itself is considered well cleaned, well managed, and beautifully arranged to support seniors' comfort. Families note that the homey atmosphere and proactive, transparent communication help them stay informed about changes in care, which is especially reassuring when loved ones are in a setting where personal attention is the norm rather than the exception.
Still, the reviews acknowledge tangible downsides. The most tangible concerns revolve around inconsistent interactions with management, including a perception of rude or unprofessional conduct from some administrators. While these negative experiences are not universal, they are persistent enough to warrant caution for families who place a premium on uniform administrative culture. The presence of these critiques does not negate the many glowing endorsements, but it does color the decisional calculus for households that require steady, predictable governance and uniformly courteous leadership across all shifts and days.
In weighing the pros against the cons, the scale tips toward the strength of the caregiving relationships and the life-enriching culture. The near-unanimous praise for compassionate, family-like care, plus the active efforts to craft engaging days and meaningful connections, suggests that the principal benefit - a sense of belonging and real, attentive caregiving - often offsets the risk of occasional personnel friction at the administrative level. Prospective families should prioritize meeting the care team and observing how daily routines are executed, then verify that the leadership style aligns with their expectations for consistency and professional boundaries. A clear understanding of what "quality of life" looks like day to day will help determine if the trade-offs are acceptable.
Overall, Suttle Care and Retirement presents as a compelling choice for Pendleton-area families prioritizing a home-based, relationship-centered approach to senior care. It is especially well-suited for residents who value genuine warmth from staff, regular engagement, and a facility that feels like a curated extension of family life. It may be less ideal for those who require rigid administrative discipline, perfectly uniform staff behavior across all leadership levels, or an impersonal, highly standardized care environment. With the right fit - one that emphasizes connection, transparency, and a personal touch - the positives strongly outweigh the drawbacks, making this community a worthy contender in the decision-making process. Families should schedule a direct tour, speak with multiple staff members and residents, and, if possible, gather first-hand references to confirm that the day-to-day experience aligns with the ideal care plan.
27 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Suttle Care and Retirement is an assisted living community located in Pendleton, OR. Our community offers a range of amenities to enhance the comfort and well-being of our residents. We provide devotional services off-site, allowing our residents to continue practicing their faith in a welcoming environment. Our indoor common areas provide comfortable spaces for socializing, relaxing, and engaging in various activities.
At Suttle Care and Retirement, we understand the importance of specialized care for individuals with diabetes. Therefore, we offer diabetic care services to ensure that our residents receive the support they need to manage their condition effectively.
We believe in keeping our residents active and engaged. To that end, we organize devotional activities off-site, providing opportunities for spiritual growth and enriching experiences outside of our community.
Our location in Pendleton offers convenient access to numerous amenities. With 7 cafes nearby, our residents can enjoy a variety of dining options close by. Additionally, there are 5 parks nearby where residents can take leisurely walks or engage in outdoor activities. The presence of 2 pharmacies ensures easy access to medications and healthcare supplies. We take pride in collaborating with 15 physicians who are situated close by, ensuring prompt medical attention when needed. With 24 restaurants nearby, our residents have a plethora of options for dining out with friends and loved ones. Transportation options such as taxis or shuttle services are readily available within close proximity to facilitate easy commuting for our residents. Furthermore, there are 10 places of worship conveniently located nearby for those seeking spiritual solace and connection. Lastly, the presence of 3 hospitals assures both peace of mind and immediate medical assistance during emergencies.
At Suttle Care and Retirement, we strive to create a vibrant community that promotes independence while providing essential support services tailored to individual needs.
Suttle Care and Retirement is located at 1601 SW 24th St, Pendleton, OR 97801 in Umatilla County, Oregon
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