Regency Florence

Pros

• The staff at Regency is highly appreciated for making the resident's father comfortable and helping the family through the process.
• The activities and food provided at Regency were pleasantly surprising, exceeding expectations of institutional food.
• The positive experience at Regency leads to a strong recommendation for others to consider this place.
• The nursing staff at Regency is recognized for their efforts in ensuring comfort for the residents.
• The activities and meals provided at Regency are enjoyable and exceed expectations.
• The positive experience with Regency's staff and amenities encourages recommendations to others.
• The nursing staff at Regency is praised for their care and support during the difficult process.

Cons

• The nursing staff failed to treat a bed sore, resulting in the death of a resident.
• Falls and injuries were not properly communicated to family members.
• Double billing was admitted by the accounting manager.
• Private insurance and state funds were both misused.
• Rooms were given away without permission and residents' belongings were moved.
• The addition of another resident worsened the PTSD symptoms of another individual.
• Lack of available staff resulted in a dying man being unable to receive assistance when needed.
• Cold food was served to residents.
• A live pig was kept in the dining area, raising concerns about animal welfare and hygiene.
• The overall management and organization of the facility is described as "messed up."

Review

Regency, a nursing home facility, has received both positive and negative reviews from family members of residents. One individual expressed their gratitude for the staff, activities, and surprisingly good food provided during their father's stay. They commended the nursing staff for making their father comfortable and helping them through the process. This satisfied customer eagerly recommends Regency to others.

However, another reviewer had a drastically different experience. They warned potential visitors to avoid sending their loved ones to Regency due to ongoing investigations by the State of Oregon DHS. The individual claimed that their father died as a result of an untreated bed sore that persisted for months. Shockingly, they alleged that the facility failed to inform them about falls or injuries that occurred to their parent. Additionally, they accused the accounting manager of double billing private insurance and state programs.

The negative review continued with claims that Regency manipulated room assignments by giving away people's rooms and moving their belongings in hopes that they would not return. This behavior is seen as highly unethical by the reviewer. Moreover, they criticized the facility for allowing a dying man with PTSD to share a room with their father just five days before he passed away. The lack of available staff was another issue raised by this person since it required their husband to physically assist their father when attending to his bathroom needs.

One particular complaint made was regarding the quality of food served at Regency. According to this individual, cold meals were being served regularly. More concerning still was their mention of a live pig residing in the dining area instead of being in a proper barn where it belongs. When questioned about this situation, even the cook allegedly admitted that "this whole place is messed up."

Considering these mixed reviews, potential visitors should proceed with caution when considering Regency as an option for themselves or loved ones in need of long-term care or rehabilitation services. While one reviewer appreciated the attentive staff, enjoyable activities, and surprisingly good food offered at the facility, another warned of ongoing investigations by the state authorities and various disturbing incidents, such as negligence in treating bed sores, lack of transparency regarding falls and injuries, double billing practices, unsatisfactory room assignments, and inadequate staffing. The presence of a live pig in the dining area and questionable food quality further contribute to the negative narrative surrounding Regency's reputation. It is advisable to research thoroughly and consider multiple sources before making any decisions regarding nursing home placements.

Places of Worship

• Another Chance Life Ministries (0 miles)
• New Life Lutheran Church (0.1 miles)
• St Andrew's Episcopal Church (0.2 miles)
• Florence Foursquare Church (0.3 miles)
• Church of The Nazarene (0.6 miles)
• Gideons International (1.1 miles)
• Florence United Methodist Church (1.2 miles)

Restaurants

• McDonald's (0.1 miles)
• Wing Street (0.1 miles)
• Taco Bell (0.2 miles)
• Eatwell Organic Noodle (0.2 miles)
• Richard Zhen (0.2 miles)
• Ichiban Restaurant (0.2 miles)
• A&W Restaurant (0.3 miles)

Physicians

• Oregon Eye Associates (0.1 miles)
• Mark Packer MD (0.1 miles)
• Hearing Associates of Florence (0.6 miles)
• Oregon Urology Institute (0.9 miles)
• Taggart Phillip MD (1 miles)
• PHMG Orthopedic Clinic (1.1 miles)
• Health Associates of Peace Harbor (1.2 miles)

Theaters

• City Lights Cinemas (0.1 miles)

Cafes

• Dutch Bros Coffee (0.1 miles)
• Teresa’s Sunrise Espresso (0.2 miles)
• Fresh Harvest Cafe (0.5 miles)
• The Dunes Cafe (0.8 miles)
• Boba Flo (0.8 miles)
• Starbucks (0.9 miles)
• The Dunes Cafe (1.1 miles)

Parks

• Carl G Washburne Memorial State Park (0.2 miles)
• Miller Park (0.4 miles)
• Stonefield Beach State Recreation Site (0.9 miles)
• Yaquina Bay South Jetty (1 miles)
• Exploding Whale Memorial Park (1.3 miles)
• Siuslaw River Bridge Interpretive Center (1.4 miles)
• Bolon Island Tideways State Scenic Corridor (18.9 miles)

Transportation

• Enterprise Rent-A-Car (0.3 miles)
• River Cities Taxi (0.3 miles)
• Rhode Express Bus (0.3 miles)
• Florence Municipal Airport (FMU) (0.5 miles)
• Florence Business Center (0.7 miles)
• CB Cab Taxi (19.6 miles)
• U-Haul Neighborhood Dealer (20.2 miles)

Pharmacies

• Florence Pharmacy (0.5 miles)
• Rite Aid (0.8 miles)
• Fred Meyer Pharmacy (1.6 miles)
• Lower Umpqua Hospital Specialty Clinic (20.2 miles)

Hospitals

• Fmc Florence Oregon (0.6 miles)
• PeaceHealth Laboratories Peace Harbor Medical Center (1.2 miles)
• Peace Harbor Hospital (1.2 miles)
• Lower Umpqua Hospital (20.2 miles)