New Friends Memory and Residential Care of Florence
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3321 Oak Street, Florence, OR 97439
For more information about senior living options: (844) 490-3973
New Friends Memory care is awesome. Melissa and Ellie made the transfer smooth for the reviewer's brother. The staff are very friendly and attentive. His room looks like a little studio apartment. The housing grounds are well maintained. There aren't a lot of people there, so residents receive extra special attention. The caregivers are outstanding and very responsive to residents' needs. The reviewer would recommend placement here with confidence that a loved one will be well taken care of. The staff made a very trying time much easier.
The staff treated patients horribly, mocking them and stealing their belongings. Male staff tried to barge in while female patients were bathing. They spoke poorly of patients who had passed away in front of current patients. What the reviewer witnessed was beyond words. The facility does not take care of its patients and, in fact, harms them. When authorities were contacted, complaints were quickly dismissed, with blame placed on patients for having Alzheimer's or dementia. It was not very nice, looking like a grade C restaurant, and it felt like a warehouse. They treated the patients like babies and did not care what they wore.New Friends Memory and Residential Care of Florence is best suited for families seeking a small, intimate memory?care setting where residents can experience a home?like atmosphere and receive highly personalized attention. It can work well for loved ones who benefit from quieter surroundings, more hands?on caregiver time, and a campus feel with studio?style rooms and well?kept grounds. This community appeals to those who value a personal touch in daily care and want to stay close to Florence, Oregon. However, it is important to acknowledge that the reviews also flag serious concerns, so families needing a consistently high bar for safety, dignity, and professional conduct may want to evaluate alternatives more rigorously.
On the positive side, several families attest to strong, compassionate care from certain staff members and to a process that can feel smooth when transitions happen well. Specific praise highlights staff members who are "friendly and attentive," with one family describing a transfer from out of state as seamless because caregivers managed the move with care. Rooms are described as apartment?style, giving residents a sense of autonomy rather than an institutional feel, and the grounds are noted to be well maintained. In these favorable accounts, the caregiver team is portrayed as responsive and supportive, and families report that the facility can deliver a high level of individual attention when the population is smaller and the staff isn't overstretched.
Yet the cons cited by multiple reviewers are not small. There are repeated and serious allegations about mistreatment, including verbal disrespect, theft of belongings, and privacy intrusions during routines like bathing. Some reviewers report male staff entering rooms uninvited at sensitive times, and there are troubling claims that staff speak ill of residents who have died, undermining trust in the care environment. Licensing complaints surface in the record, with families urged to review official filings. A common thread among some critiques is a perception that, while the facility manages to keep things clean and in order, the care culture can feel inconsistent, with episodes of overmedication or paternalistic treatment described by former residents' families. Finally, several residents and families describe the setting as lacking in warmth and decor, likening it to a warehouse or a "grade C restaurant" in atmosphere, where residents are treated like infants rather than as individuals.
This juxtaposition matters: the ability to deliver individualized attention and a home?like room experience can offset some concerns when the setting is quiet and staff have bandwidth to focus on each resident. However, the most troubling reviews center on behavior that undermines safety, dignity, and trust. For families prioritizing a secure culture with robust, consistently respectful interactions, the potential risk factors cannot be dismissed. Prospective residents should independently verify governance and incident?response practices, study the licensing history, and probe how complaints are handled and resolved. The presence of highly positive caregiving in some encounters does not automatically absolve reports of mistreatment or systemic gaps in oversight.
To navigate a thoughtful decision, focus on concrete steps before choosing: tour the memory?care area, observe interactions between staff and residents, and request a candid discussion with front?line caregivers about daily routines, medication management, and incident reporting. Ask to review the latest licensing inspection summary and any corrective action plans, and talk with current families about ongoing communication and crisis handling. Demand a detailed picture of staffing levels at different shifts, and request references from several families with residents in comparable care levels. If red flags persist or if the explanations from staff feel evasive, it is prudent to compare with other licensed options in Florence or nearby communities that offer stronger, more consistent safety and respect standards.
The bottom line is practical and decisive: New Friends can be a viable choice for families who prioritize a small, personal care environment and are willing to perform careful due diligence to confirm that a consistently respectful, safe care culture is in place. When concerns about staff conduct, dignity, and medical oversight arise, alternatives should be seriously considered. The decision hinges on balancing the appeal of an intimate setting against the imperative of a trustworthy, well?supervised care environment that protects residents' autonomy and belongings without compromising their safety.
48 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Pet friendly"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.New Friends Memory and Residential Care of Florence is an assisted living community located in the beautiful city of Florence, Oregon. This community specializes in providing top-quality memory care for residents who require assistance with daily tasks and have various levels of cognitive impairment.
Our amenities are designed to ensure that our residents live comfortably and enjoy their stay with us. We provide a beauty salon where residents can pamper themselves, as well as cable or satellite TV for entertainment purposes. For spiritual needs, we offer devotional services off-site. Our dining room provides delicious meals served restaurant-style, with special dietary restrictions catered to.
The common areas within our community are tastefully furnished and provide a welcoming environment for socializing and relaxation. Residents can also enjoy spending time outdoors in the garden or utilizing the outdoor space for recreational activities. For those who wish to stay connected digitally, Wi-Fi/high-speed internet access is available throughout the premises. The small library offers a quiet space for reading enthusiasts.
Our dedicated staff is available 24/7 to provide personalized care and supervision to our residents. We assist with various activities of daily living, such as bathing, dressing, and transfers. Additionally, our team ensures proper medication management and provides diabetes care and diet support if needed. We also offer specialized memory care programming and mental wellness programs to promote cognitive functioning.
Residents at New Friends Memory and Residential Care of Florence enjoy an active lifestyle through community-sponsored activities, resident-run activities, and scheduled daily activities. Devotional activities offsite cater to their spiritual needs as well.
Conveniently located near numerous cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals; our community offers easy access to various amenities outside its premises.
At New Friends Memory and Residential Care of Florence, we strive to create a warm and supportive environment where residents feel at home while receiving the care they need.
This part of Florence, Oregon offers a variety of amenities and services that cater to senior living needs. With pharmacies such as Rite Aid and Florence Pharmacy within close proximity, access to medications and healthcare is convenient. There are also numerous dining options nearby, including Kathleen & Ninas Pie and Specialty Restaurant and Ichiban Restaurant, providing opportunities for socializing and enjoying meals. The area is home to reputable healthcare facilities like PeaceHealth Laboratories Peace Harbor Medical Center and physicians such as Mark Packer MD, ensuring quality medical care. Additionally, recreational opportunities are abundant with parks like Carl G Washburne Memorial State Park and cultural experiences at City Lights Cinemas. Overall, this neighborhood in Florence provides a well-rounded community for seniors seeking a comfortable and fulfilling lifestyle.
New Friends Memory and Residential Care of Florence is located at 3321 Oak Street, Florence, OR 97439 in Lane County, Oregon
The features offered by New Friends Memory and Residential Care of Florence play a crucial role in supporting residents with dementia or Alzheimer's disease by addressing both their physical and emotional needs. Assistance with dressing, bathing, and transfers ensures that residents maintain personal hygiene and dignity, while also promoting mobility and comfort. Medication management is vital for health maintenance, helping to prevent complications from missed doses or improper use. Meal preparation and service cater to nutritional requirements, ensuring residents receive balanced diets tailored to their individual preferences and dietary restrictions. Engaging in activities of daily living fosters independence where possible, enhancing self-esteem and quality of life. The 24-hour supervision guarantees safety and immediate response to any needs or emergencies, while the mental wellness program and specialized memory care programming provide cognitive stimulation that is essential for mental engagement. Together, these features create a supportive environment that promotes holistic well-being for individuals facing the challenges of cognitive decline.
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