New Friends Memory and Residential Care of Florence

Pros

• The facility is very clean and well-maintained.
• They ensure that the patients are fed and taken care of.
• The staff takes measures to keep the residents safe and secure.
• The facility has multiple buildings and units, providing ample space for the patients.
• The menu offers a variety of options, including special requests like grilled cheese sandwiches.
• The caregivers prioritize the patients' hygiene and cleanliness.
• They provide necessary medications to maintain the residents' health.
• The facility is organized and efficient in delivering care to its patients.
• Patient safety is a priority, with proper protocols in place.
• The staff shows compassion towards the residents, treating them with kindness and respect.

Cons

• The place does not take care of its patients and instead harms them.
• It is not recommended to send loved ones here.
• The facility lacks nice decorations and feels like a warehouse.
• Staff members do not dress nicely and lack professionalism.
• There are concerns about overmedication of patients.
• The overall atmosphere is described as not very nice, like a grade C restaurant.
• Limited menu options and restrictions on certain food choices are considered unappealing.
• The staff treats and talks to the patients in a condescending manner, like babies.

Review

Concerns Raised About Quality of Care at a Local Residential Care Facility

Recent reviews have shed light on concerns regarding the level of care provided at a residential care facility. Families are expressing their dissatisfaction with what they perceive to be inadequate treatment for their loved ones. While cleanliness and basic needs are met, some individuals report feeling that their relatives are excessively medicated, ignored, or even treated condescendingly. This article aims to provide an in-depth overview of the complaints received and highlight areas where improvements may be necessary.

Cleanliness and Facilities: Several reviewers noted that the facility maintained a high standard of cleanliness. However, it was also mentioned that there were minimal decorative elements, resulting in an atmosphere reminiscent of a warehouse rather than an inviting living space. The lack of aesthetic appeal left some visitors feeling less comfortable during their time spent within the facility. It is crucial for residential care centers to create environments that promote emotional well-being by incorporating comforting elements such as artwork or personal touches.

Staff Attire and Professionalism: A recurring complaint raised by families was the perceived lack of professionalism among staff members due to their attire. Some visitors noted that employees did not appear neatly dressed, which led to negative first impressions and contributed to an overall sense of disorganization within the facility. Maintaining a professional appearance can greatly impact how residents and their families perceive the quality of care being provided.

Concerns about Medication Management: One particularly troubling issue highlighted in these reviews is the alleged overmedication of patients under the facility's care. Multiple families expressed doubts regarding proper dosage management, leading them to suspect that their loved ones were unnecessarily sedated or experiencing adverse effects from medication prescribed at inappropriate levels. Accurate administration and monitoring of medications are vital responsibilities for any healthcare facility, ensuring residents' safety and well-being.

Limited Menu Options: Reviewers brought attention to the limited menu choices available for residents who desired alternatives beyond what was regularly offered. While the basic nutritional needs were met, some families felt that greater variety and flexibility in meal options would improve overall satisfaction. It is important for residential care facilities to prioritize individual preferences, as personalized dining experiences contribute significantly to residents' quality of life.

Communication and Respect: One common complaint was that staff members appeared to speak down to the residents or treat them as children rather than adults deserving of respect. The use of condescending language and a lack of patience can negatively impact the emotional well-being of residents. Promoting effective communication skills among staff members, emphasizing empathy and understanding, is crucial for maintaining a positive and respectful environment within any residential care facility.

While this facility maintains cleanliness standards and ensures that basic needs are met, several concerning issues have been raised regarding the level of care provided to its residents. Concerns about overmedication, limited menu options, and an atmosphere lacking personal touches suggest areas where improvements could be made. Moreover, families expressed dissatisfaction with staff attire and interactions perceived as condescending. Ensuring professionalism, personalized care plans, improved communication skills, and fostering an inviting environment are crucial steps in enhancing the well-being of individuals residing in any residential care setting.

This part of Florence, Oregon offers a variety of amenities and services that cater to senior living needs. With pharmacies such as Rite Aid and Florence Pharmacy within close proximity, access to medications and healthcare is convenient. There are also numerous dining options nearby, including Kathleen & Ninas Pie and Specialty Restaurant and Ichiban Restaurant, providing opportunities for socializing and enjoying meals. The area is home to reputable healthcare facilities like PeaceHealth Laboratories Peace Harbor Medical Center and physicians such as Mark Packer MD, ensuring quality medical care. Additionally, recreational opportunities are abundant with parks like Carl G Washburne Memorial State Park and cultural experiences at City Lights Cinemas. Overall, this neighborhood in Florence provides a well-rounded community for seniors seeking a comfortable and fulfilling lifestyle.

Pharmacies

• Rite Aid (0.1 miles)
• Florence Pharmacy (0.2 miles)
• Fred Meyer Pharmacy (0.9 miles)
• Lower Umpqua Hospital Specialty Clinic (20.9 miles)

Restaurants

• Kathleen & Ninas Pie and Specialty Restaurant (0.2 miles)
• Chens Family Dish (0.2 miles)
• B J's Ice Cream Parlor (0.3 miles)
• Ichiban Restaurant (0.5 miles)
• Richard Zhen (0.5 miles)
• Taco Bell (0.5 miles)
• Eatwell Organic Noodle (0.5 miles)

Cafes

• Fresh Harvest Cafe (0.2 miles)
• Dutch Bros Coffee (0.8 miles)
• Teresa’s Sunrise Espresso (0.9 miles)
• Boba Flo (1.5 miles)
• The Dunes Cafe (1.5 miles)
• Starbucks (1.5 miles)
• The Dunes Cafe (1.7 miles)

Hospitals

• Fmc Florence Oregon (0.4 miles)
• PeaceHealth Laboratories Peace Harbor Medical Center (1.6 miles)
• Peace Harbor Hospital (1.7 miles)
• Lower Umpqua Hospital (20.8 miles)

Transportation

• Enterprise Rent-A-Car (0.4 miles)
• Florence Municipal Airport (FMU) (0.9 miles)
• River Cities Taxi (1 miles)
• Rhode Express Bus (1 miles)
• Florence Business Center (1.4 miles)
• CB Cab Taxi (20.2 miles)
• U-Haul Neighborhood Dealer (20.8 miles)

Places of Worship

• Another Chance Life Ministries (0.7 miles)
• General Conference Of Seventh-Day Adventists (0.7 miles)
• New Life Lutheran Church (0.8 miles)
• St Andrew's Episcopal Church (0.9 miles)
• Florence Foursquare Church (1 miles)
• Church of The Nazarene (1.3 miles)
• Gideons International (1.7 miles)

Physicians

• Oregon Eye Associates (0.8 miles)
• Mark Packer MD (0.8 miles)
• Hearing Associates of Florence (1.2 miles)
• Taggart Phillip MD (1.5 miles)
• Oregon Urology Institute (1.6 miles)
• PHMG Orthopedic Clinic (1.6 miles)
• Health Associates of Peace Harbor (1.6 miles)

Theaters

• City Lights Cinemas (0.8 miles)

Parks

• Carl G Washburne Memorial State Park (0.9 miles)
• Miller Park (0.9 miles)
• Stonefield Beach State Recreation Site (1.6 miles)
• Yaquina Bay South Jetty (1.6 miles)
• Exploding Whale Memorial Park (1.8 miles)
• Siuslaw River Bridge Interpretive Center (2 miles)
• Cooks Chasm (19.5 miles)