Southwestern Convalescent Mnr

Pros

• The staff are described as very nice and caring for their patients.
• The place would be highly recommended by a reviewer.
• Kea, the CNA proctor, made the experience enjoyable and educational.
• The nurses and general help are considered good.
• Occupational and physical therapy are highlighted as positive aspects of care.
• Paul and other family members praise the staff for being nice and taking great care of their loved ones, creating a sense of community.
• The staff are described as compassionate and as becoming like family to the families they serve.

Cons

• The facility was filthy, with sticky, urine-stained floors and a persistent odor of urine.
• Staff failed to provide timely care, leaving residents unattended and meals out of reach.
• Administrators were unresponsive and seemed to prioritize profits over patient care.
• Residents were left in dirty diapers for extended periods.
• Wound care was neglected, leading to deterioration such as advanced wounds.
• A loved one died without the family being informed promptly.
• Medications were not given on time, causing unnecessary suffering.
• The environment had broken furniture, thin mattresses, and overall poor maintenance.
• Billing and administration were rude and unhelpful, with records that were incorrect or outdated.
• The facility was described as so neglected that it warranted investigation by Adult Protective Services.

Review

The collection of reviews paints a strikingly uneven portrait of the facility, with experiences ranging from genuine gratitude and praise to harrowing accusations of neglect and danger. On one side, several commenters describe warm, patient-centered care: friendly staff, people who truly seem to care about residents, and moments of real connection. A class of CNA students recalled Kea, the CNA who served as their proctor, as someone whose presence made their experience "enjoyable and educational." Others spoke fondly of individual nurses or aides who stood out for their kindness, and several families emphasized the sense of community that formed among residents and their loved ones. In one example, a son or family member called Paul "great," noting that the staff are nice and that the community of residents creates a welcoming atmosphere. Another review noted that Henry and the staff eventually addressed a problem, allowing the writer to get the care they needed, and another praised the care team for being gentle and supportive during a loved one's final days.

By contrast, a substantial portion of the feedback is intensely negative, detailing conditions and behaviors that many would find inappropriate or dangerous. Several reviews allege serious lapses in basic care: delayed or unavailable medications, inability to obtain needed assistance, and a pervasive sense that patient needs were not prioritized. One reviewer described a scenario in which a mother "almost died" while in residence, claiming profits were prioritized over patient care and calling for investigation by Adult Protective Services. There are also accounts of abrupt or poorly communicated updates, such as a family arriving to an empty room with little information about a loved one's status, and another story in which a death occurred without timely notification. The emotional toll and fear conveyed by these accounts are palpable, with phrases like "this place almost killed her" and "do NOT go to this place" repeated in the narratives.

The negative experiences extend well beyond medical attention to the daily realities of living there. Several reviewers describe filthy conditions and a lack of basic hygiene: dirty floors with urine odors, full urinals left in bathrooms, and a general sense that cleanliness and upkeep were neglected. Some residents reportedly went extended periods without baths, with caregivers appearing overwhelmed or indifferent to personal care needs. The complaints include not only environmental issues but also questions of safety and dignity: bed-bound residents left without assistance, meals left out of reach, and wounds or medical needs going unaddressed for extended periods. In one especially stark account, a visitor recounted that a loved one did not receive wound care and later was found to have a stage-4 wound, prompting accusations that staff were negligent and unprofessional.

Administration and administrative processes are another point of contention. A handful of reviews criticize the leadership or insist that the administrator failed to respond in a timely or helpful manner. Billing and record-keeping drew specific ire in at least one review, with a staff member described as rude and dismissive when questions about a longstanding bill or address discrepancy arose. Long delays in crucial administrative tasks, such as obtaining a death certificate, were also noted, reinforcing a broader impression of bureaucracy encumbering care. Several comments imply structural issues tied to the facility's funding sources or resident mix, including mentions of government insurance and homeless residents, which some reviewers felt contributed to a challenging and unstable environment.

Amid the chaos, there are mentions of specific staff members who stood out for their dedication. Some reviewers singled out modalities of care that worked well - therapy teams delivering vital physical and occupational therapy, and nurses who were compassionate in moments of crisis. Others described individual caregivers as "amazing" or "helpful" during particularly trying times, even if the overall environment felt unsafe or poorly managed. A recurring theme is that personal interactions mattered: when staff showed patience, listened to questions, and offered comfort, families reported a much more positive experience, even if other systemic problems persisted.

Taken together, the narratives present a facility that can be a source of comfort and community for some residents and their families, while for others it has been a place of fear, neglect, and distress. The favorable stories emphasize genuine empathy, approachable staff, and moments of meaningful connection, sometimes with praise for specific aides, nurses, or therapists. The critical accounts, however, depict a pattern of neglect or indifference in basic care, unsafe or unsanitary conditions, and frustrating barriers to timely communication and needed services. The juxtaposition is stark: for every testimonial of kindness and professionalism, there are warnings about danger, unresponsiveness, and conditions that would prompt serious concern from families and, in some cases, regulatory bodies.

For prospective families or patients seeking care, these reviews collectively suggest a need for thorough, independent evaluation before choosing this facility. The experiences range widely within a single community, and the voices in these accounts urge potential visitors to verify cleaner conditions, responsive administration, reliable medication administration, and consistent, compassionate staffing. If considering admission, it would be prudent to request current references, tour the premises with attention to cleanliness and safety, speak with both front-line caregivers and administrators, and confirm policies around family involvement, infection control, and urgent medical needs. And for those with concerns already arising, reporting them to the appropriate authorities or ombudsman may help ensure that patient safety and dignity remain the top priority.

This part of Oklahoma City, Oklahoma offers a convenient location with easy access to a variety of amenities and services. With a range of dining options including fast food chains like Whataburger and Taco Bell, as well as more upscale choices like Volcano Sushi Bar & Hibachi and Naylamp Peruvian Restaurant, there is something to suit every taste. Multiple pharmacies such as Walgreens and CVS are nearby for any medical needs, along with several hospitals and physicians' offices for healthcare services. Additionally, there are cafes like Starbucks for socializing or enjoying a quiet cup of coffee. Places of worship such as First Baptist Moore and St Luke's United Methodist Church provide spiritual support, while transportation options including Will Rogers World Airport make travel convenient. The Regal Warren Moore 4DX & IMAX theater offers entertainment options for those looking to enjoy a movie outing. Overall, this area provides a comfortable and accessible environment for senior living.

Restaurants

• Whataburger (0.5 miles)
• Taco Bell (1.2 miles)
• Naylamp Peruvian Restaurant (1.3 miles)
• Volcano Sushi Bar & Hibachi (1.5 miles)
• Johnny Carino's (1.6 miles)
• Sonic Drive-In (3.9 miles)
• The Jones Assembly (3.9 miles)

Pharmacies

• Walgreens (1.1 miles)
• Walgreens (2.7 miles)
• Chris's Express Drug (4.2 miles)
• Walgreens (4.3 miles)
• Walgreens (4.4 miles)
• CVS Pharmacy (4.4 miles)
• Crest Foods (5 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (3.9 miles)
• Starbucks (3.9 miles)
• Harvey Bakery & Kitchen (5 miles)
• Starbucks (7 miles)

Hospitals

• Kimzey Mike-Oklahoma Center-Orthopaedic (1.8 miles)
• Valir Rehabilitation Hospital (4.5 miles)
• St Anthony Hospital (4.7 miles)
• Presbyterian Hospital (5.1 miles)
• VA hospital (5.3 miles)
• SSM Health St. Anthony Healthplex (6.4 miles)

Physicians

• Matthews Rex R (2.1 miles)
• Oklahoma Pain Management (2.3 miles)
• Dr Helen Diana O'Connor (3 miles)
• Speechful Center (3.3 miles)
• Zeneida Vasquez DDS Pc (3.3 miles)
• Osso Spine And Pain Ma (3.3 miles)
• SSM Health Neurosciences (4.6 miles)

Places of Worship

• First Baptist Moore (3.8 miles)
• Westmoore Community Church (4.6 miles)
• St Luke's United Methodist Church (5.2 miles)
• Life Church TV Midwest City (7.6 miles)

Transportation

• Will Rogers World Airport (OKC) (4 miles)
• Will Rogers World Airport Car Rental Center (4.2 miles)

Theaters

• Regal Warren Moore 4DX & IMAX (5.9 miles)