Shartel Towers

Pros

• The staff are friendly.
• The managers are fabulous and very nice and helpful.
• The Salvation Army does a lot here, and the staff are very nice, especially Herman.
• Grandma lived there for years and loved it.
• It is quiet, restful senior retirement living, and the residents are very friendly.
• The facility is clean inside and out.
• It's a very nice, clean place to live; the people living there and the staff are nice and kind.
• It is cleaner than the other option.

Cons

• The place is tight and everything is locked up.
• There were no staff observed.
• The place is going down the drain, and the new manager seems biased against certain people.
• The manager submitted the wrong forms and refused to correct them, making it hard to get assistance.
• The manager seems happy at the possibility of evicting a tenant.
• There are problems with homeless people entering and stealing clothes from the laundry.
• There was a motorcycle theft attempt, and security footage has not yet been reviewed.
• Maintenance is slow to respond.
• The air conditioning is outdated and the interior gets very hot.
• There are not enough charging spots, causing residents to get rained on waiting outside.

Review

This large senior living community in Oklahoma City, with the backing of The Salvation Army, evokes a wide range of experiences from its residents. A number of commenters spotlight the positive, citing friendly staff, helpful management, and a welcoming atmosphere. Several reviews praise the presence and influence of The Salvation Army on the property, noting that volunteers and staff - along with individuals like Herman - go out of their way to assist residents. One reviewer recalls living there for almost five years with their spouse and describes the place as quiet, restorative, and populated by friendly neighbors. Others compliment the cleanliness of the grounds and interior, saying the facility is well kept inside and out, and that the people who live there, as well as the staff, are courteous and kind. For families and long-time residents, the community feels warm, with stories of a resident who "loved it" and a sense of continuity and care over the years.

Yet the experiences are not uniformly positive, and several reviews raise serious concerns about management and operations. A recurring thread centers on the new management team, who have been in place for a few months at the time of these comments. Some residents feel the new manager has created obstacles rather than solutions, particularly around paperwork and assistance requests. One notably troubling account describes mishandled tribal aid forms for a sister seeking assistance from an Indian tribe, with delays stretching to two months and a perception that the manager is unwilling to take the steps needed to correct the issue. There is also a darker undercurrent in these notes: the suggestion that the manager may be biased against certain people and that this has tangible consequences, including fears of eviction and ongoing frustration with who to contact for resolution. These anecdotes underscore a sense of instability and mistrust that contrasts with the earlier praise for staff and community.

Security and safety concerns are another dominant theme. Several reviewers mention that staff presence can be inconsistent, with some saying they never see staff or that the property feels under-guarded. The building's size and the frequency of interruptions by external, non-resident factors surface as worries. Reports of homeless individuals accessing the property and the theft of personal items - ld washers and dryers being cited as targets - add to a sense of vulnerability. One resident notes an attempted theft of a personal motorcycle and is waiting on security footage review by the city housing authority, highlighting perceived delays in protective measures. In addition to security, climate comfort is flagged as an issue - air conditioning is described as aging and insufficient in extreme heat, with temperatures reportedly reaching around 100 degrees inside some units. These practical safety and comfort concerns complicate the otherwise positive impressions of community and support.

Maintenance and operations are described with mixed severity. On the one hand, several residents praise the clean environment and the general upkeep of the property, acknowledging that the facility is clean and well-maintained for residents who call it home. On the other hand, there are complaints about slow response times from maintenance staff and ongoing needs for improvements, including the aging HVAC system. The physical footprint - a four-story complex designed for disabled and senior living - suggests a substantial operation, and some reviewers feel the scale may contribute to slower service or gaps in attention to urgent issues. There is also a practical note about amenities: while the building presents as a solid, clean place to live, residents could benefit from more charging stations and covered outdoor space to reduce exposure to weather when outside.

The narrative across these reviews paints a community with a strong, positive core and a dedicated, caring presence in parts of its operation, tempered by real concerns about management choices, security, and timely service. The Salvation Army's involvement emerges as a stabilizing, hopeful element for many residents, reinforcing a sense of mission and support that enhances daily life. Simultaneously, the transition to a new management team and the reported administrative missteps create unease for others, particularly around forms, eligibility, and potential eviction risk - issues that understandably weigh heavily on residents and their families.

In sum, this senior living community embodies a blend of warmth and challenge. For some residents, it represents a safe, friendly home with a responsive community and reliable care partners. For others, it raises red flags about leadership, security, and maintenance responsiveness that would benefit from closer attention and clear communication. Prospective residents and families would do well to consider both the strong community ties and the legitimate concerns raised here: to visit, meet the staff and current residents, evaluate security and maintenance responsiveness firsthand, and have a frank conversation about management practices and how issues are addressed moving forward.

This part of Oklahoma City, Oklahoma offers a variety of amenities and conveniences that may be beneficial for senior living. There are several restaurants nearby such as Whataburger, Naylamp Peruvian Restaurant, and Johnny Carino's, providing a range of dining options. Additionally, there are multiple pharmacies in the vicinity, making it easy to access necessary medications. For leisure activities, there are cafes like Starbucks and Harvey Bakery & Kitchen available for socializing with friends or enjoying a quiet cup of coffee. In terms of healthcare services, there are hospitals such as St Anthony Hospital and Valir Rehabilitation Hospital nearby, along with various physicians' offices for medical needs. The transportation options include proximity to Will Rogers World Airport for ease of travel. Overall, this area provides a blend of amenities that could make it a comfortable and convenient location for senior living.

Restaurants

• Whataburger (0.6 miles)
• Taco Bell (1.3 miles)
• Naylamp Peruvian Restaurant (1.4 miles)
• Johnny Carino's (1.6 miles)
• Volcano Sushi Bar & Hibachi (1.6 miles)
• Sonic Drive-In (3.8 miles)
• The Jones Assembly (3.9 miles)

Pharmacies

• Walgreens (1.2 miles)
• Walgreens (2.7 miles)
• Chris's Express Drug (4.3 miles)
• Walgreens (4.3 miles)
• Walgreens (4.5 miles)
• CVS Pharmacy (4.5 miles)
• Crest Foods (5 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (3.8 miles)
• Starbucks (4 miles)
• Harvey Bakery & Kitchen (5 miles)
• Starbucks (7 miles)

Hospitals

• Kimzey Mike-Oklahoma Center-Orthopaedic (1.8 miles)
• Valir Rehabilitation Hospital (4.4 miles)
• St Anthony Hospital (4.6 miles)
• Presbyterian Hospital (5.1 miles)
• VA hospital (5.3 miles)
• SSM Health St. Anthony Healthplex (6.5 miles)

Physicians

• Matthews Rex R (2.2 miles)
• Oklahoma Pain Management (2.3 miles)
• Dr Helen Diana O'Connor (3.1 miles)
• Speechful Center (3.3 miles)
• Zeneida Vasquez DDS Pc (3.4 miles)
• Osso Spine And Pain Ma (3.4 miles)
• SSM Health Neurosciences (4.6 miles)

Places of Worship

• First Baptist Moore (3.8 miles)
• Westmoore Community Church (4.6 miles)
• St Luke's United Methodist Church (5.1 miles)
• Life Church TV Midwest City (7.5 miles)

Transportation

• Will Rogers World Airport (OKC) (4.1 miles)
• Will Rogers World Airport Car Rental Center (4.3 miles)

Theaters

• Regal Warren Moore 4DX & IMAX (6 miles)