Emerald Care Center Southwest

Pros

• The hospital staff showed their dedication by quickly responding to emergencies, such as when the mother had a bad fall.
• The mother received prompt medical attention when she needed to be rushed to the hospital.
• The family appreciated the efforts made by some of the nurses during challenging situations.
• Despite challenges, the family recognized that some care staff genuinely wanted to help patients improve their well-being.

Cons

• The facility consistently failed to provide adequate care, putting patients at risk.
• Staff members were unresponsive and frequently delayed in addressing call button requests.
• Personal belongings were often misplaced or disappeared without explanation.
• Patients were left in unsanitary conditions, such as urine-soaked clothing and bedding.
• Nurses neglected their responsibilities, refusing to assist patients with basic needs like using the bathroom.
• Multiple infections were contracted during the patient's stay, indicating a lack of proper hygiene and care.
• Overall, the quality of care was severely lacking, leading to a decline in the patient’s condition instead of recovery.

Review

In recent months, a distressing account has emerged regarding the quality of care provided at a particular nursing facility, highlighting significant shortcomings in the treatment and support offered to vulnerable patients. The narrative follows the experiences of one family whose elderly mother was admitted to the facility, only to face a series of alarming events that raised serious concerns about her well-being and safety.

From the outset, initial incidents set a troubling precedent for what would become an extended period of inadequate care. One particularly shocking event involved the mother receiving ice water on two separate occasions—a decision that could have resulted in dire consequences given her inability to swallow properly. This lapse in judgement raises questions about staff training and attentiveness towards individual patient needs. Such critical oversights not only endanger patients' lives but also underscore systemic failures within the facility's protocols.

As time progressed, additional signs of neglect became painfully evident during visits from family members. On one such occasion after three weeks, distressingly poor hygiene conditions were discovered as the mother was found lying in urine-soaked clothes and bedding. This situation is not merely uncomfortable; it reflects a severe lack of personal care that should be standard in any nursing environment. Even more troubling was the frequent disappearance of her personal belongings, further eroding trust in the facility’s ability to safeguard residents’ possessions and maintain their dignity.

The response times of certified nursing assistants (CNA) also came under fire, with reports indicating that call buttons often went unanswered for 30 minutes or longer. Such delays can be life-threatening for individuals needing urgent assistance and demonstrate a concerning disregard for patient comfort and safety. In addition, nurses reportedly asserted that assisting patients with basic bathroom needs was outside their responsibilities, which raises critical ethical questions about patient advocacy within healthcare settings.

Compounding these issues were serious health setbacks experienced by the mother during her eight-week stay at the facility. She suffered a debilitating fall that necessitated an emergency trip to the hospital—an event that would leave lasting repercussions on her health trajectory. Furthermore, throughout her residency at this nursing home, she developed multiple infections including urinary tract infections (UTIs) and pneumonia, conditions that are often exacerbated by lapses in hygiene and medical oversight.

Ultimately, instead of recovering as hoped after weeks in care, she returned to the hospital displaying worse health than prior to her admission—a devastating outcome reflecting mismanagement and negligence on part of the nursing home staff. The family’s grim observations speak volumes about what they deem profound incompetence within this institution's practices—a reality that leaves them resolute: they would never consider placing another loved one there again.

The tragic story serves as both a cautionary tale and an urgent call for reform within long-term care facilities. It shines light on critical areas needing immediate improvement—namely training for staff on individualized patient care, timely responses to calls for help, strict adherence to hygiene standards, safeguarding personal belongings—and fundamental respect for those under their charge. As families increasingly find themselves navigating these difficult decisions regarding elder care, it's imperative they have access to reliable information about facilities’ reputations so they can make informed choices centered around dignity and appropriate healthcare for their loved ones.

Restaurants

• Whataburger (0.9 miles)
• Johnny Carino's (1.4 miles)
• Taco Bell (1.6 miles)
• Volcano Sushi Bar & Hibachi (1.8 miles)
• Naylamp Peruvian Restaurant (1.8 miles)
• Sonic Drive-In (4 miles)
• The Jones Assembly (4 miles)

Pharmacies

• Walgreens (1.5 miles)
• Walgreens (3.1 miles)
• Walgreens (4.1 miles)
• Chris's Express Drug (4.1 miles)
• Walgreens (4.4 miles)
• CVS Pharmacy (4.5 miles)
• Crest Foods (4.7 miles)

Hospitals

• Kimzey Mike-Oklahoma Center-Orthopaedic (1.6 miles)
• Valir Rehabilitation Hospital (4.6 miles)
• St Anthony Hospital (4.8 miles)
• Presbyterian Hospital (5.1 miles)
• VA hospital (5.3 miles)
• SSM Health St. Anthony Healthplex (6.6 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (3.9 miles)
• Starbucks (4.1 miles)
• Harvey Bakery & Kitchen (5.1 miles)
• Starbucks (7.3 miles)

Physicians

• Oklahoma Pain Management (2.2 miles)
• Matthews Rex R (2.3 miles)
• Dr Helen Diana O'Connor (3.1 miles)
• Zeneida Vasquez DDS Pc (3.3 miles)
• Speechful Center (3.3 miles)
• Osso Spine And Pain Ma (3.6 miles)
• SSM Health Neurosciences (4.8 miles)

Places of Worship

• First Baptist Moore (3.5 miles)
• Westmoore Community Church (4.5 miles)
• St Luke's United Methodist Church (5.3 miles)
• Life Church TV Midwest City (7.2 miles)

Transportation

• Will Rogers World Airport (OKC) (4.4 miles)
• Will Rogers World Airport Car Rental Center (4.7 miles)

Theaters

• Regal Warren Moore 4DX & IMAX (5.7 miles)