Sienna Extended Care & Rehab

Pros

• The staff are friendly and caring, doing their best to take care of residents.
• The facility is nice, clean, and offers a supportive environment for both residents and their families.
• Many patients appreciate the activities provided, which help maintain a sense of normalcy in their lives.
• One reviewer expressed gratitude for the assistance received from the Director of Nursing during their stay.
• Residents enjoy good food options, and they have personalized menu choices available.
• Overall care was described positively by some family members, highlighting good experiences with nursing staff.

Cons

• The D.O.N. "Polly" is perceived as a complete joke, leading to poor care and the loss of dedicated staff.
• The facility is criticized for being understaffed, particularly during nights and weekends, resulting in inadequate attention to residents.
• There are alarming instances of neglect, including patients being left in pain without appropriate pain management.
• Communication issues are prevalent, with staff not answering phone calls promptly or truthfully.
• Residents reportedly receive insufficient assistance with meals and medication management due to staffing shortages and lack of oversight.
• One reviewer notes an overall inconsistency in care, suggesting that much is expected from aides with little supervision.
• Complaints about poor food quality and cold meals were highlighted by multiple reviewers.
• Specific staff members were singled out for unprofessional behavior and lack of compassion towards residents and their families.
• Concerns were raised about inadequate monitoring of health conditions such as swollen feet and proper dietary restrictions not being followed.
• Overall dissatisfaction was expressed regarding the management's focus on profit rather than resident care quality.

Review

The reviews of Sienna Extended Care and Rehabilitation present a wide spectrum of experiences, ranging from deeply satisfactory to profoundly troubling. At the heart of many positive accounts is a commendation for the staff's friendliness and willingness to provide care. Several patrons expressed gratitude for the compassionate attention given to their loved ones, highlighting that the environment was generally clean and supportive during difficult times. For instance, one reviewer recounted how their sister received hospice care at the facility, noting that both she and her family felt well cared for throughout their stay. Another family shared appreciation for having their grandparents live together in a suite, emphasizing the effective support provided by staff members and the numerous activities organized to ensure a semblance of normalcy.

However, amid these favorable observations lies an unsettling pattern of complaints regarding staffing issues. A number of reviews reflect deep concerns about understaffing, particularly during nights or weekends when families found it increasingly difficult to communicate with administrators or staff members. This lack of responsive communication raises significant alarm bells about patient care as families reported agonizing experiences trying to reach someone during emergencies or crucial caregiver needs. One review starkly illustrated this issue by expressing disbelief that a 24/7 operation could fail to answer incoming calls promptly, especially when urgent situations might arise.

Worse yet are accounts alleging neglectful behavior toward residents who require immediate assistance. Heart-wrenching stories emerged about patients being left unattended in distressing conditions—naked and wailing in pain—while others were allegedly administered inappropriate medications for managing severe pain levels. Such reports indicate that some residents may not receive adequate medical attention or timely administration of medications due not only to understaffing but also potentially because of systemic issues within management practices that seem more focused on financial gain than patient welfare.

While some reviewers acknowledged that individual nurses demonstrated genuine care despite working under challenging circumstances, other critiques pointed fingers at specific individuals or departments perceived as ineffective in ensuring proper patient care. For instance, one reviewer warned against seeking assistance from a particular staff member they described as cruel and lazy while praising other nursing staff who proved diligent and nurturing towards their loved one. This inconsistency is reflective of larger systemic problems where good intentions may be undermined by management failures leading to poor morale among caregivers.

Compounding these frustrations is dissatisfaction with operational transparency and accountability within Sienna Extended Care’s leadership structure. Reports surfaced detailing inadequate responses to inquiries regarding care protocols, dietary considerations for patients with specific health restrictions, and essential hygiene tasks like nail trimming which appeared neglected until raised multiple times by concerned family members. Furthermore, many families expressed feeling compelled to maintain close oversight on their loved one's treatment only to uncover instances where necessary medical actions had been overlooked or improperly executed.

Ultimately, it is heartbreakingly evident from these reviews that there exists a troubling dichotomy at Sienna Extended Care—a facility that outwardly presents itself as caring yet struggles with internal issues reflecting profound lapses in caregiving standards and operational efficiency. The disparate experiences voiced collectively convey a critical need for better training among nursing staff along with deeper accountability mechanisms instituted throughout all levels of management. Families are urged strongly through this feedback loop: conducting thorough research before entrusting their vulnerable loved ones into facilities like Sienna could mean the difference between receiving compassionate quality care versus enduring neglectful practices hidden behind clinical facades.

Located in Midwest City, Oklahoma, this area offers a variety of amenities within close proximity. With several physicians and pharmacies nearby, residents have easy access to healthcare services. The selection of restaurants provides diverse dining options, and the nearby parks offer opportunities for outdoor recreation. In terms of healthcare facilities, there are multiple hospitals in the vicinity for any medical needs that may arise. Additionally, places of worship provide spiritual support for those seeking a community connection. Overall, this area offers convenience and resources for seniors looking to settle in a vibrant neighborhood with a mix of services and recreational opportunities.

Physicians

• Ruffin Jr Larry DO - Alliancehealth Medical Group (0.7 miles)
• Vision Source Midwest City (0.8 miles)
• Renee Roy (0.9 miles)
• Midwest Pain Consultants (1.2 miles)
• Muhammad Amin MD (1.9 miles)
• Tinker AFB Medical Clinic (3.4 miles)
• Kelley Family Clinic (5.1 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.7 miles)
• Walgreens (2.2 miles)
• Walgreens (3.3 miles)
• Walgreens (4.2 miles)
• Country Boy Pharmacy (5.8 miles)

Restaurants

• McDonald's (0.8 miles)
• Braum's (0.9 miles)
• Boomerang Diner (1.3 miles)
• Cheddar's Scratch Kitchen (1.6 miles)
• Chick-Fil-A (1.7 miles)
• Bricktown Brewery (1.8 miles)
• McDonald's (2 miles)

Hospitals

• St Anthony East (1.2 miles)
• Cedar Ridge (5.8 miles)
• VA hospital (7.6 miles)
• Presbyterian Hospital (7.9 miles)
• St Anthony Hospital (9 miles)
• Valir Rehabilitation Hospital (9.1 miles)
• Kimzey Mike-Oklahoma Center-Orthopaedic (9.6 miles)

Parks

• Kiwanis Park (1.3 miles)
• Happy Tails Dog Park (1.4 miles)
• Edgemere Park (10 miles)

Places of Worship

• Life Church TV Midwest City (2.8 miles)
• Choctaw Road Baptist Church (5.9 miles)
• St Luke's United Methodist Church (8.8 miles)
• First Baptist Moore (9 miles)

Cafes

• Starbucks (8.1 miles)
• Harvey Bakery & Kitchen (8.8 miles)
• Starbucks (10.7 miles)

Theaters

• Tinsel Town USA (8.6 miles)