Emerald Healthcare Midwest

Pros

• The staff showed a high degree of empathy and sympathy toward residents.
• The staff took great care of residents.
• The administrative and business office staff were awesome in facilitating care.
• The staff personalized care and went above and beyond to meet residents' needs.
• The food service is very good with generous portions.
• Families reported pleasant experiences and high satisfaction (5-star ratings).
• They helped turn difficult situations into pleasant experiences.
• Nurses like Rosanna and Christina are praised for compassionate care.
• The crew is amazing, with friendly, hospitable staff and genuine smiles.
• The facility provides a warm, home-like atmosphere.
• The staff's dedication to residents and visitors is heartwarming.
• The facility and staff are great; it's described as an absolute gem.
• Staff such as Rhonda, Jason, Mindy, and Michelle are praised for smooth transitions and excellent therapy.
• The facility is family-oriented with a great environment for residents.

Cons

• They ignored the reviewer's mom and caused permanent kidney damage.
• They were the worst nurses and staff, mistreating a patient and laughing in the family's face when confronted.
• They almost killed the reviewer's grandmother due to neglect; she suffered AFIB and a stroke in her room without staff noticing.
• Pain medications were not delivered on time, causing unnecessary pain and distress.
• The facility showed multiple red flags: care plans had to be initiated by family, weight was questioned, secondary insurance verification was never done, residents weren't taken to meals, activities weren't offered, and basic care like getting residents out of bed or changing clothes was delayed.
• The social director lied about equal treatment of residents.
• A shower was denied for a week to a resident.
• They sent home five days' worth of soiled clothing in plastic bags that smelled like cat urine.
• The director reportedly laughed at a family member who said they were seeking legal action.

Review

The collection of experiences surrounding Emerald Care Center reveals a striking spectrum of outcomes for residents and their families. On one end, there are heartfelt affirmations that the facility and its people can provide warmth, attentiveness, and genuine care. Families describe staff who demonstrate a high degree of empathy and sympathy for those living there, and several accounts commend the effort the team makes to know each patient personally - the likes and dislikes, routines, and individual needs. In these stories, the facility is portrayed as a place where residents are treated with kindness, cleanliness, and a level of attentiveness that leaves relatives feeling reassured about their loved ones' daily lives. In one notably positive narrative, family members recount smooth transitions from hospital to long-term care, the involvement of the administrator and business office in making palliative or Medicaid arrangements work, and appreciation for staff who keep residents clean, well-groomed, and engaged. Even beyond basic care, there are remarks about the quality of meals, the generosity of portions, and the sense that residents and their families are treated with respect and dignity. Staff such as Rhonda, Jason, Mindy, and Christina are singled out by name for their positive impact on recovery and transition, and several visitors describe the environment as welcoming, home-like, and supportive.

Within the same broad collection, another thread highlights the facility's potential as a place where compassionate care does appear, even in challenging circumstances. The words of praise emphasize a facility that renovates and improves, with a care team that is attentive to individual therapy needs and dedicated to helping residents recover or manage daily living. Observations include comments about clean rooms, good food service, and staff who greet visitors with warmth and treat families as part of an extended circle of care. The presence of a strong therapy team and a family-oriented approach to rehab is noted by several reviewers, and there are explicit mentions of staff members who go above and beyond to make sure a patient feels supported during a difficult transition from hospital to home or to a long-term care setting. For some families, this mix of professional care and personal connection translates into a reassuring sense that their loved one is in capable hands.

Yet alongside these positive notes, the narrative is repeatedly pierced by severe, troubling accounts of neglect and mishandling. A persistent and alarming thread centers on perceived neglect that allegedly led to serious harm: reports of a patient sustaining kidney damage, being left unattended after a fall, or experiencing a fever and other complications after a fall. Several reviews describe delays in important care interventions, such as pain medications or the timely administration of treatments, which family members attribute to staffing gaps, delays, or inadequate attention. There are vivid claims of patients being overmedicated, unable to walk because of medication effects, or left in soiled clothing and bedding. Some families recount instances of staff appearing dismissive or untruthful when concerns were raised, including accusations that administrators or directors laughed in the face of a family seeking help or accountability. The physical environment is described unfavorably in some accounts, with reports of dirty clothing packed in bags that reeked of cat urine, and of patients whose personal hygiene and dignity were not adequately safeguarded. Taken together, these accounts paint a disturbing picture of what can go wrong when care is not adequately monitored or when communication between staff and families breaks down.

Several narratives focus on specific, actionable concerns that contribute to a sense of ongoing crisis. Complaints include delayed showers and a perception that some residents are treated as favorites while others are neglected; unequal treatment in activities and meal service; insufficient monitoring of weight and nutrition, with one family noting a loss of significant weight during short admission periods; and inadequate attention to care plans or benefits navigation, including difficulties with Medicaid or VA benefits that never materialize as promised. In some cases, families report having to initiate care plan meetings themselves or to verify details about weight, medications, or daily routines that should have been tracked by the facility. The sense across these accounts is a perception of uneven quality - some days thinly staffed or poorly coordinated care, other days a more competent and compassionate experience.

Despite the breadth of negative experiences, there remains a thread of resilience and hope. Some reviews acknowledge the existence of good days and emphasize the presence of kind, dedicated staff who care deeply about residents' well-being. They point to moments when aides are patient and respectful, and when the therapy team makes tangible differences in progress and morale. The facility's renovations, multiple positive staff interactions, and the overall potential of a strong, resident-centered culture are repeatedly cited by those who have witnessed the organization striving to improve and to provide meaningful care. The contrast between these positive examples and the more troubling reports underscores the complexity of running a long-term care operation and of delivering consistent, high-quality care across all shifts and all residents.

Taken together, these reviews depict a complex institution where the reality for any individual resident can swing between markedly positive experiences and severe, even alarming, challenges. The facility is described by some as a welcoming, home-like environment with compassionate staff, clear dedication from certain team members, and moments of exceptional care and attention. At the same time, there are persistent and serious allegations of neglect, mismanagement, and mistreatment that target the safety and dignity of residents. Prospective families and caregivers encountering these varied narratives should approach with careful due diligence: visit multiple times at different hours, speak directly with administration and frontline staff, request current care plans and weight and med records, and consider independent assessments or state resources to corroborate the quality and safety of care. The stories collectively argue for a careful, personalized evaluation of the facility, rather than relying on a single impression or a single day's experience.

This part of Oklahoma City, Oklahoma, offers a variety of amenities and services that cater to seniors looking for convenience and comfort. With multiple pharmacies such as Walgreens and CVS nearby, access to medication and health supplies is easily accessible. In addition, there are several reputable physicians' offices and hospitals within a short distance, providing quality healthcare options. The area also boasts well-maintained parks like Happy Tails Dog Park and Kiwanis Park for leisurely activities. For dining options, there are familiar chain restaurants like Taco Bell and Applebee's as well as local favorites like Boomerang Diner. Places of worship such as Life Church TV Midwest City offer spiritual support and community engagement. If entertainment is desired, Tinsel Town USA theater is just a short drive away. Overall, this neighborhood provides a mix of essential services, entertainment options, and green spaces suitable for senior living in Oklahoma City.

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.6 miles)
• Walgreens (2.1 miles)
• Walgreens (2.4 miles)
• Walgreens (3.7 miles)
• Walmart Pharmacy (6.5 miles)

Physicians

• Muhammad Amin MD (0.3 miles)
• Midwest Pain Consultants (1.2 miles)
• Ruffin Jr Larry DO - Alliancehealth Medical Group (1.3 miles)
• Renee Roy (2.5 miles)
• Vision Source Midwest City (2.6 miles)
• Tinker AFB Medical Clinic (4.2 miles)
• Kelley Family Clinic (5.5 miles)

Parks

• Happy Tails Dog Park (0.6 miles)
• Kiwanis Park (0.9 miles)
• Edgemere Park (8.2 miles)

Restaurants

• Holliday Donuts (0.8 miles)
• Pelican's Restaurant (0.9 miles)
• Taco Bell (1 miles)
• Sonic Drive-In (1 miles)
• Applebee's (1.1 miles)
• Boomerang Diner (1.2 miles)
• McDonald's (1.4 miles)

Places of Worship

• Life Church TV Midwest City (1.2 miles)
• Choctaw Road Baptist Church (7 miles)
• St Luke's United Methodist Church (7.2 miles)
• First Baptist Moore (9.1 miles)

Hospitals

• St Anthony East (2.9 miles)
• Cedar Ridge (4 miles)
• VA hospital (6 miles)
• Presbyterian Hospital (6.3 miles)
• St Anthony Hospital (7.5 miles)
• Valir Rehabilitation Hospital (7.6 miles)
• Kimzey Mike-Oklahoma Center-Orthopaedic (9.3 miles)

Theaters

• Tinsel Town USA (6.7 miles)

Cafes

• Starbucks (6.7 miles)
• Harvey Bakery & Kitchen (7.2 miles)