Westlake Nursing and Rehab in Westlake, OH

Pros

• Crocker Pointe is a great place for rehab.
• Rachel in admissions is highly regarded and provides great tours.
• The therapy department has great outcomes and helps patients return home.
• The facility is beautiful, with all private suites and extensive renovations.
• Crocker Pointe is highly recommended.
• The facility is absolutely beautiful and the food is fantastic.
• Mr Dave provides wonderful physical and musical therapy, appreciated by patients, families, and staff.
• The staff are friendly and top notch.

Cons

• They are understaffed and cannot care for the patients properly.
• The male administrator is rude to the staff in front of the residents.
• Whenever they try to call for answers, they're told they'll get back to them and never do.
• They witnessed a patient's ulcer worsen due to insufficient care.
• They press the call button for help and responses arrive hours later.
• The facility is beautiful on the outside but lacks good care inside, making it not a peaceful place to recover.
• There are few staff who care, and doctors are not always on site for timely medical attention.
• The nurse Christine is rude and non-caring, pushing a patient and yelling at another.

Review

Westlake Nursing and Rehab is best suited for families prioritizing a rehab-centered stay in a polished, private-room setting where strong therapy services are a clear plus and where there is a willingness to stay actively involved in oversight and advocacy.

Those weighing alternatives should consider options if a facility must deliver consistently reliable staffing, prompt care, and readily available medical oversight without heavy family monitoring. If a high-stress environment or frequent delays in response would undermine safety, or if on-site medical leadership is non-negotiable, exploring other skilled-nursing options with steadier staffing and more predictable administration is prudent. The decision becomes risk-aware rather than impersonal: the right fit hinges on whether the family can press for timely care and maintain steady, ongoing oversight.

On the upside, the campus shows well-maintained renovation quality and delivers private suites, which translate into a more comfortable recovery atmosphere. The therapy program emerges as a real strength, with reports of solid rehabilitation outcomes and staff who are attentive to treatment goals. Admissions staff are frequently praised for direction and warmth, helping families navigate the initial phases. For residents transitioning from hospital rehab, these elements - privacy, a fresh look, and effective therapy - provide a solid foundation for rebuilding function and confidence.

Yet every benefit is tempered by meaningful drawbacks. The most persistent concern is staffing: aides and nurses often appear stretched thin, with care rounds that can lag and call-light responses that arrive hours later. This reality translates into tangible safety and comfort gaps, including instances of patients not receiving timely assistance and, in some cases, injuries that raise questions about supervision. The absence of readily available physicians on site compounds the risk, leaving therapy and nursing teams to manage complex medical needs without immediate medical backup. A noisy or unsettled environment and reports of abrasive staff interactions further undermine the recovery milieu when calm, focused care is essential.

The main pros - private, well-kept rooms and a capable therapy team delivering meaningful progress - do not fully compensate for the core cons when a longer-term stay is contemplated. For short rehab phases, the facility can be a viable option if families proactively oversee care plans, insist on timely responses, and verify that therapy schedules align with recovery goals. For ongoing custodial care or situations requiring consistent medical oversight, the gaps in staffing and physician presence become more pronounced and riskier. In practical terms: the positives may drive positive outcomes through rehab, but the negatives threaten ongoing safety and satisfaction over time.

Families considering Westlake should plan concrete steps before committing. Schedule visits at multiple times - mornings, afternoons, and evenings - to observe staffing levels and response times firsthand. Ask specifically about on-site medical coverage, physician availability, and how care plans are updated when changes occur. Seek transparent conversations about fall prevention, wound care, and call-light protocols, and request to see recent incident and therapy progress notes. Interview current residents and family members about day-to-day realities beyond the glossy tour. If the fit feels rocky in any of these areas, compare against alternatives with stronger staffing reliability and clearer medical oversight to ensure a care plan aligns with safety, continuity, and peace of mind.

Hospitals

• St John Medical Center (0.5 miles)
• Cleveland Clinic - Avon Hospital (3 miles)
• Cleveland Clinic - Fairview Hospital (6.7 miles)
• CCF Fairview Hospital (6.7 miles)

Places of Worship

• Jehovah's Witnesses (0.5 miles)
• St Barnabas (3.7 miles)
• St Joseph Church-Avon Lake (6.6 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (1.8 miles)
• Starbucks (2.1 miles)
• Starbucks (2.9 miles)
• Starbucks (5.7 miles)
• Panera Bread (6.1 miles)
• Starbucks (6.5 miles)

Pharmacies

• Rite Aid (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Rite Aid (1.9 miles)
• CVS Pharmacy (2 miles)
• Market District Supermarket (2 miles)
• Discount Drug Mart (2.4 miles)
• Discount Drug Mart (2.8 miles)

Restaurants

• The Cheesecake Factory (1.9 miles)
• Crocker Park (1.9 miles)
• Blue Sushi Sake Grill (2 miles)
• Yard House (2 miles)
• Another Broken Egg Cafe (2 miles)
• Bonefish Grill (2.1 miles)
• BJ's Restaurant & Brewhouse (2.5 miles)

Theaters

• Regal Crocker Park & Imax (2 miles)

Physicians

• Fairview Ob Gyn Associates Crocker (2 miles)
• Premier Physicians (3.2 miles)
• Bay Dental Offices (3.5 miles)
• North; Shore Gastroenterology & Endoscopy Center (3.9 miles)
• Orthopedic Associates Westlake (3.9 miles)
• Westshore Primary Care (5.4 miles)
• Med-Wise Senior Health Center (6.5 miles)

Parks

• Rocky River Reservation (3.9 miles)
• Tri-City Park (4.3 miles)
• Bain Park (4.8 miles)
• Bohlken Park (5.4 miles)
• Sandy Ridge Reservation (5.6 miles)
• Weiss Field (6.1 miles)
• Loraine County Metro Park (6.2 miles)

Transportation

• Cleveland Rental Car Center (5.9 miles)
• Concourse B (5.9 miles)
• National Car Rental (5.9 miles)
• Hertz Rent A Car (6 miles)
• Concourse C (6 miles)
• TSA Checkpoint C (6.1 miles)
• United Airlines Ticket Counter (6.1 miles)