Brookdale Westlake Village

Pros

• The staff at Brookdale Westlake Village is consistently described as kind, caring, and friendly by both residents and families.
• Many reviewers appreciated the variety of activities offered for residents, contributing to an engaging and active lifestyle.
• The community is noted for its cleanliness and well-maintained premises, creating a comfortable environment for residents.
• Residents enjoy good quality meals, with positive comments regarding the dining experience.
• Families expressed satisfaction with the move-in process, finding it smooth and welcoming from the beginning.
• The facility offers a range of care levels and has helpful services like transportation, laundry, housekeeping, and recreational activities.
• Tour experiences were overwhelmingly positive, highlighting knowledgeable staff who made potential residents feel comfortable and welcomed.
• The overall atmosphere of Brookdale Westlake Village is perceived as friendly and inviting by visitors and current residents alike.

Cons

• The care aide assistance and services at Brookdale were often unsatisfactory and unreliable, with some residents experiencing long wait times for help.
• Calls to the nurses’ station frequently went unanswered, even during business hours, indicating a lack of responsiveness to urgent needs.
• Laundry facilities were often out of order or did not properly clean clothing, leading to contamination from soiled items.
• Residents were sometimes left unattended for extended periods in high-risk locations, raising concerns about their safety and well-being.
• The facility appeared to be short-staffed, which impacted the quality of cleaning and overall resident care.
• There were recurring issues with cleanliness in restrooms and toileting equipment being left soiled after use.
• Some residents expressed dissatisfaction with responses from care aides when requesting assistance, feeling abandoned or ignored.
• The assisted living section received criticism for its higher level of care that was reportedly inadequate despite management assurances for improvement.
• There was a notable turnover in in-house home health care staff, affecting continuity of care for residents.
• The facility itself was described as needing updates and maintenance, as it appeared tired in certain areas.

Review

Brookdale Westlake Village Assisted Living has garnered a range of feedback from families and residents, reflecting diverse experiences concerning both the strengths and weaknesses of the facility. Many families initially choose Brookdale for its welcoming atmosphere and friendly staff, as well as its attractive location. The ability to seamlessly transition between various levels of care—independent living, assisted living, and memory care—was also a significant factor in decision-making. Families have noted that during tours and initial visits, they were warmly greeted by competent staff who took the time to answer questions thoroughly, putting many at ease regarding the challenges of finding suitable care for their loved ones.

However, as residency extended beyond the initial stages for some families, concerns began to surface regarding the quality of care provided in assisted living. Numerous reviews indicated that while the staff was often described as kind and caring, they faced issues related to reliability and adequacy in meeting residents’ needs. Instances were reported where aide assistance was either delayed significantly or unavailable altogether—sometimes taking up to 90 minutes for responses to urgent calls. Some residents expressed dissatisfaction with care aide availability during crucial moments such as toileting or emergencies; in certain cases, aides would allegedly refuse assistance when complaints about response times arose.

Compounding these worries was an apparent staffing issue at Brookdale Westlake Village. It seemed that there frequently weren’t enough care aides available at critical times to respond adequately to resident needs, forcing family members or residents themselves to walk around searching for help. This lack of timely support raised safety concerns particularly about unsupervised residents navigating high-risk areas within the facility. Reports highlighted disarray around common areas where cleaning did not meet expectations; this included soiled linens left unattended and laundry facilities plagued by maintenance problems.

Despite these serious issues reported by some families regarding assisted living care, other aspects of Brookdale received praise. Independent Living sections enjoyed higher ratings largely due to vibrant activities and social opportunities offered within that framework—marking a satisfying experience for those with greater independence. The overall environment was portrayed positively, with families appreciating clean premises and engaging community events aimed at keeping residents active despite criticisms regarding staffing shortages.

Furthermore, feedback on dining services at Brookdale seemed mostly positive; many reviews noted good meal quality along with wholesome activity calendars filled with options for engagement among residents. Housekeeping services generally met expectations according to several families who appreciated regular cleaning schedules but had concerns about inconsistencies depending on staffing levels. Prospects looking into this facility might be encouraged by reports highlighting an amicable atmosphere supported by staff keen on creating enjoyable lifestyles through organized events.

In summation, potential residents should approach Brookdale Westlake Village with a comprehensive understanding derived from varied recent experiences shared by current and past residents alike. While many laud its amiable environment coupled with appealing facilities such as gardens and entertainment amenities—which facilitate social engagement among independent seniors—there are vital considerations surrounding adequate care provision within assisted living contexts that merit attention before making decisions about residency there. Frequent visitation is highly recommended for families ensuring their loved ones receive appropriate support reflective of their individual needs—a recurring reminder emphasized throughout many reviews detailing personal experiences at Brookdale Westlake Village Assisted Living facility.

Westlake, Ohio is a vibrant and convenient place for senior living, with a variety of amenities located within close proximity. The area boasts several reputable hospitals such as St John Medical Center and Cleveland Clinic - Avon Hospital, ensuring easy access to quality healthcare services. Additionally, there are numerous pharmacies nearby for medication needs. With a range of dining options including popular restaurants like The Cheesecake Factory and Bonefish Grill, seniors can enjoy delicious meals without having to travel far. The presence of Starbucks cafes offers a convenient spot for socializing or grabbing a coffee. For leisure activities, there are parks like Tri-City Park and Rocky River Reservation nearby for outdoor enjoyment. Transportation options are also readily available with rental car services located within a short distance. Overall, Westlake provides a comfortable and well-equipped environment for seniors looking to settle in the area.

Hospitals

• St John Medical Center (0.3 miles)
• Cleveland Clinic - Avon Hospital (3 miles)
• Cleveland Clinic - Fairview Hospital (6.1 miles)
• CCF Fairview Hospital (6.1 miles)

Places of Worship

• Jehovah's Witnesses (0.4 miles)
• St Barnabas (3.3 miles)
• St Joseph Church-Avon Lake (6.6 miles)

Pharmacies

• Rite Aid (1.2 miles)
• Market District Supermarket (1.7 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (1.9 miles)
• Rite Aid (2.1 miles)
• Discount Drug Mart (2.2 miles)
• Walgreens (2.3 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (1.8 miles)
• Starbucks (1.8 miles)
• Starbucks (3.1 miles)
• Starbucks (5 miles)
• Panera Bread (5.4 miles)
• Starbucks (7.1 miles)

Restaurants

• The Cheesecake Factory (1.5 miles)
• Crocker Park (1.6 miles)
• Blue Sushi Sake Grill (1.6 miles)
• Yard House (1.6 miles)
• Another Broken Egg Cafe (1.7 miles)
• Bonefish Grill (1.7 miles)
• Dover Gardens Tavern (2.1 miles)

Physicians

• Fairview Ob Gyn Associates Crocker (1.6 miles)
• Premier Physicians (2.5 miles)
• Bay Dental Offices (2.8 miles)
• North; Shore Gastroenterology & Endoscopy Center (3.1 miles)
• Orthopedic Associates Westlake (3.2 miles)
• Westshore Primary Care (5.4 miles)
• Med-Wise Senior Health Center (7.2 miles)

Theaters

• Regal Crocker Park & Imax (1.6 miles)

Parks

• Tri-City Park (3.6 miles)
• Rocky River Reservation (3.6 miles)
• Bain Park (4.2 miles)
• Bohlken Park (4.7 miles)
• Loraine County Metro Park (6.2 miles)
• Metroparks Rocky River Reservation North (6.2 miles)
• Weiss Field (6.3 miles)

Transportation

• Cleveland Rental Car Center (5.4 miles)
• National Car Rental (5.4 miles)
• Hertz Rent A Car (5.4 miles)
• Concourse B (5.5 miles)
• Concourse C (5.6 miles)
• TSA Checkpoint C (5.6 miles)
• United Airlines Ticket Counter (5.6 miles)