Uptown Westerville Healthcare

Pros

• The nursing staff and caregivers at Heartland are always attentive and the office staff have been very helpful with Medicaid setup.
• A family member received excellent care for their medical needs, leading to a positive experience overall.
• The rehab team at the facility is highly regarded, providing quality support and care during recovery.
• The management has made significant improvements over the past year, including gorgeous remodeling in key areas.
• Some reviewers reported a clean and modern environment, contributing to a satisfactory experience for patients and families.

Cons

• The facility is understaffed, leading to neglect and delayed care for patients.
• Family members are unable to visit and communicate with staff, raising concerns about the quality of care.
• Patients have experienced over-medication and lack of proper medical attention, resulting in emergencies.
• The social worker was described as uncaring and unhelpful, negatively impacting family interactions.
• Multiple reviews indicate a significant decline in care quality since the facility transitioned from Manor Care to Heartland.
• Staff have shown a lack of training and poor communication skills, contributing to patient dissatisfaction.
• Residents' belongings have gone missing or been mishandled during transitions within the facility.
• The environment was criticized for being outdated and lacking basic amenities such as an ice machine.

Review

The reviews regarding Heartland of Westerville reveal a strong divide in experiences, painting a complex picture of the facility's operations and care standards. A significant number of reviewers express severe dissatisfaction with the level of care and attention their loved ones received, highlighting issues such as neglect, inadequate staffing, over-medication, and poor communication. One reviewer recounted an alarming incident involving their grandmother who was transferred from the James Cancer Hospital with specific medical needs related to her tracheostomy. Despite clarity regarding her care requirements, staff failed to address them adequately, leading to a life-threatening situation where she nearly stopped breathing due to neglect. Such accounts raise serious concerns about the facility’s ability to provide appropriate care for its residents.

Many reviewers echoed sentiments of frustration stemming from the lack of communication between staff and families. Some reported difficulties in reaching staff by phone, while others lamented how family visits were restricted under the guise of pandemic precautions despite being vaccinated. This lack of transparency fosters distrust and anxiety among families who are unable to confirm the well-being of their loved ones firsthand. Instances were cited where patients were not properly monitored or treated; one particular account highlighted a husband recovering from surgery whose condition worsened because he was left to change his bandages alone.

Conversely, there are a few positive reviews that suggest improvements have been made at Heartland since transitioning from ManorCare. These reviews commend certain aspects like attentive nursing staff and effective physical therapy teams that genuinely seem dedicated to patient rehabilitation and recovery. One reviewer noted that while some office staff may be unhelpful or rude, caretakers on the floor provided quality care during challenging times. Another mentioned recent renovations which improved areas like dining and rehabilitation spaces, suggesting at least some effort has been made towards enhancing resident experience.

However, even amidst positive remarks about caregiving staff and physical therapy teams, recurring themes in negative feedback highlight issues like understaffing during weekends and holidays which can lead to delays in necessary services for patients—an especially troubling concern for those needing round-the-clock attention. The juxtaposition between caring clinical personnel on one end and indifferent administrative figures on another creates friction that many families found distressing when navigating their loved ones' needs.

Despite some voices praising management changes leading to better service recently, there remains palpable skepticism due to reports from previous years detailing regulatory fines for compliance issues as well as a low star rating by health organizations highlighting ongoing challenges faced by Heartland’s facilities. Reviewers share that unfortunate experiences led them or their families toward seeking alternative facilities following hospital admissions directly resulting from perceived negligence.

In summary, potential residents or family members considering Heartland should approach with caution based on these mixed narratives; while there are glimpses of effective rehabilitative care illustrated through select positive experiences shared by former residents’ families—serious concerns regarding neglectful behaviors, lack of transparency in communications with relatives about patient conditions remain at large within critique after harsh scrutiny across various personal testimonies. It becomes clear that individual experiences may vary significantly within this single entity depending largely upon staffing levels at any given time alongside the responsiveness of different departments in addressing procedural necessities for both patients’ health needs as well as familial concerns throughout those interactions.

Physicians

• PrimeMD - Westerville Primary Care Walk-ins (0.4 miles)
• Maureen Ann Stark (0.4 miles)
• Stickel, Brian C DDS (0.6 miles)
• Center for Surgical Dermatology & Dermatology Associates (0.9 miles)
• Polaris Parkway Internal Medicine & Pediatrics (1 miles)
• Ohio Plastic Surgery Specialists (1.1 miles)
• Rgi Dr James (1.1 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (0.8 miles)
• Pharmprops (1.2 miles)
• CVS Pharmacy (1.9 miles)
• Marc's Stores (2.1 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.9 miles)

Cafes

• Panera Bread (0.8 miles)
• Starbucks (1.3 miles)
• Panera Bread (1.6 miles)
• Starbucks (2.1 miles)
• Northstar Cafe (5.9 miles)

Places of Worship

• Westerville Christian Church (0.9 miles)
• Genoa Baptist Church (4.4 miles)
• All Shepherds Lutheran Church (7 miles)

Restaurants

• McDonald's (1.1 miles)
• Bru Burger Bar (1.3 miles)
• Chicken Salad Chick (1.6 miles)
• Wendy's (1.6 miles)
• Lucky House Chinese Restaurant (1.7 miles)
• Chipotle Mexican Grill (1.7 miles)
• McDonald's (1.8 miles)

Hospitals

• Mount Carmel St Ann's OBGYN Clinic (1.7 miles)
• Central Ohio Surgical Institute (6.1 miles)

Parks

• Metzger Park (1.9 miles)
• Sharon Woods Metro Park (2.2 miles)
• Centergreen Park (2.2 miles)
• McNamara Park (3.5 miles)
• Flint Park (4.4 miles)
• Highbanks Metro Park (5.3 miles)
• Thompson Park (6.4 miles)

Theaters

• Dreamscape at AMC Easton Town Center (5.8 miles)