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Uptown Westerville Healthcare in Westerville, OH

Uptown Westerville Healthcare is a nursing home community in Westerville, OH.

Information last verified:

140 Old County Line Road, Westerville, OH 43081

For more information about senior living options: (866) 208-4318

2 from 27 reviews
5 stars
1
4 stars
7
3 stars
1
2 stars
1
1 stars
17

Overall Review of Uptown Westerville Healthcare

common 5 reviews mention this

Care quality feels inconsistent

Residents and families describe care that ranges from excellent to upsetting.

Several reviews praise attentive, caring staff and responsive help, including quick assessment, medication checks, and communication during recovery. Other reviews describe neglectful care, medical mishaps, and situations that required emergency attention. Even in positive reviews, some families mention issues like being short-staffed at certain times or having concerns that needed follow-up.

caveat 3 reviews mention this

Communication and phone access concerns

Multiple reviews say families struggle to reach the facility.

Some families report phones not being answered and delayed or missing callbacks, making it hard to get updates. Others say communication was poor overall, with people in charge not coordinating and families not receiving clear answers. A few reviews specifically tie the lack of communication to safety concerns and delayed attention.

caveat 5 reviews mention this

Serious care incidents and neglect

Some residents experienced serious problems that families attribute to care lapses.

Several reviews describe medication and treatment issues, including over-sedation and receiving the wrong response when someone reported breathing trouble. Others recount tracheostomy care failures that led to an emergency hospital transfer. Across these accounts, families emphasize delays in nursing attention and a lack of follow-through when symptoms were reported.

caveat 5 reviews mention this

Facility condition and comfort issues

Reviews point to concerns with upkeep, comfort, and basic services.

Some reviewers describe the building as run down or old, including problems like sink holes and limited conveniences. Several also mention air-conditioning problems that affected comfort, along with reports of missing clean linens or towels. At least one review describes a move within the facility that didn’t properly transfer belongings or personal items, adding to dissatisfaction during recovery.

common 2 reviews mention this

On-site activities and rehab support

Residents and families mention on-site support during recovery.

A couple of reviews highlight rehabilitation-related support and teamwork, including physical therapy and follow-through on concerns. The community also lists scheduled daily activities and planned day trips, which aligns with residents having structured time on-site.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 174 resident community capacity 174 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • John Glenn Columbus International Airport (10 miles away) John Glenn Columbus International Airport (10 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Physicians

  • PrimeMD - Westerville Primary Care Walk-ins (0.4 miles)
  • Maureen Ann Stark (0.4 miles)
  • Stickel, Brian C DDS (0.6 miles)
  • Center for Surgical Dermatology & Dermatology Associates (0.9 miles)
  • Polaris Parkway Internal Medicine & Pediatrics (1 miles)
  • Ohio Plastic Surgery Specialists (1.1 miles)
  • Rgi Dr James (1.1 miles)

Pharmacies

  • Walgreens (0.8 miles)
  • CVS Pharmacy (0.8 miles)
  • Pharmprops (1.2 miles)
  • CVS Pharmacy (1.9 miles)
  • Marc's Stores (2.1 miles)
  • CVS Pharmacy (2.1 miles)
  • CVS Pharmacy (2.9 miles)

Cafes

  • Panera Bread (0.8 miles)
  • Starbucks (1.3 miles)
  • Panera Bread (1.6 miles)
  • Starbucks (2.1 miles)
  • Northstar Cafe (5.9 miles)

Places of Worship

  • Westerville Christian Church (0.9 miles)
  • Genoa Baptist Church (4.4 miles)
  • All Shepherds Lutheran Church (7 miles)

Restaurants

  • McDonald's (1.1 miles)
  • Bru Burger Bar (1.3 miles)
  • Chicken Salad Chick (1.6 miles)
  • Wendy's (1.6 miles)
  • Lucky House Chinese Restaurant (1.7 miles)
  • Chipotle Mexican Grill (1.7 miles)
  • McDonald's (1.8 miles)

Hospitals

  • Mount Carmel St Ann's OBGYN Clinic (1.7 miles)
  • Central Ohio Surgical Institute (6.1 miles)

Parks

  • Metzger Park (1.9 miles)
  • Sharon Woods Metro Park (2.2 miles)
  • Centergreen Park (2.2 miles)
  • McNamara Park (3.5 miles)
  • Flint Park (4.4 miles)
  • Highbanks Metro Park (5.3 miles)
  • Thompson Park (6.4 miles)

Theaters

  • Dreamscape at AMC Easton Town Center (5.8 miles)

Frequently Asked Questions

Where is Uptown Westerville Healthcare?

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