Uptown Westerville Healthcare

140 Old County Line Road, Westerville, OH 43081

For more information about senior living options: (844) 490-3973

2.1 from 14 reviews
5 stars
1
4 stars
3
3 stars
1
2 stars
0
1 stars
9

Skilled Nursing Facility

Overall Review

Pros

  • pro The nursing staff and caregivers at Heartland are always attentive and the office staff have been very helpful with Medicaid setup.
  • pro A family member received excellent care for their medical needs, leading to a positive experience overall.
  • pro The rehab team at the facility is highly regarded, providing quality support and care during recovery.
  • pro The management has made significant improvements over the past year, including gorgeous remodeling in key areas.
  • pro Some reviewers reported a clean and modern environment, contributing to a satisfactory experience for patients and families.

Cons

  • pro The facility is understaffed, leading to neglect and delayed care for patients.
  • pro Family members are unable to visit and communicate with staff, raising concerns about the quality of care.
  • pro Patients have experienced over-medication and lack of proper medical attention, resulting in emergencies.
  • pro The social worker was described as uncaring and unhelpful, negatively impacting family interactions.
  • pro Multiple reviews indicate a significant decline in care quality since the facility transitioned from Manor Care to Heartland.
  • pro Staff have shown a lack of training and poor communication skills, contributing to patient dissatisfaction.
  • pro Residents' belongings have gone missing or been mishandled during transitions within the facility.
  • pro The environment was criticized for being outdated and lacking basic amenities such as an ice machine.

Review

The reviews regarding Heartland of Westerville reveal a strong divide in experiences, painting a complex picture of the facility's operations and care standards. A significant number of reviewers express severe dissatisfaction with the level of care and attention their loved ones received, highlighting issues such as neglect, inadequate staffing, over-medication, and poor communication. One reviewer recounted an alarming incident involving their grandmother who was transferred from the James Cancer Hospital with specific medical needs related to her tracheostomy. Despite clarity regarding her care requirements, staff failed to address them adequately, leading to a life-threatening situation where she nearly stopped breathing due to neglect. Such accounts raise serious concerns about the facility’s ability to provide appropriate care for its residents.

Many reviewers echoed sentiments of frustration stemming from the lack of communication between staff and families. Some reported difficulties in reaching staff by phone, while others lamented how family visits were restricted under the guise of pandemic precautions despite being vaccinated. This lack of transparency fosters distrust and anxiety among families who are unable to confirm the well-being of their loved ones firsthand. Instances were cited where patients were not properly monitored or treated; one particular account highlighted a husband recovering from surgery whose condition worsened because he was left to change his bandages alone.

Conversely, there are a few positive reviews that suggest improvements have been made at Heartland since transitioning from ManorCare. These reviews commend certain aspects like attentive nursing staff and effective physical therapy teams that genuinely seem dedicated to patient rehabilitation and recovery. One reviewer noted that while some office staff may be unhelpful or rude, caretakers on the floor provided quality care during challenging times. Another mentioned recent renovations which improved areas like dining and rehabilitation spaces, suggesting at least some effort has been made towards enhancing resident experience.

However, even amidst positive remarks about caregiving staff and physical therapy teams, recurring themes in negative feedback highlight issues like understaffing during weekends and holidays which can lead to delays in necessary services for patients—an especially troubling concern for those needing round-the-clock attention. The juxtaposition between caring clinical personnel on one end and indifferent administrative figures on another creates friction that many families found distressing when navigating their loved ones' needs.

Despite some voices praising management changes leading to better service recently, there remains palpable skepticism due to reports from previous years detailing regulatory fines for compliance issues as well as a low star rating by health organizations highlighting ongoing challenges faced by Heartland’s facilities. Reviewers share that unfortunate experiences led them or their families toward seeking alternative facilities following hospital admissions directly resulting from perceived negligence.

In summary, potential residents or family members considering Heartland should approach with caution based on these mixed narratives; while there are glimpses of effective rehabilitative care illustrated through select positive experiences shared by former residents’ families—serious concerns regarding neglectful behaviors, lack of transparency in communications with relatives about patient conditions remain at large within critique after harsh scrutiny across various personal testimonies. It becomes clear that individual experiences may vary significantly within this single entity depending largely upon staffing levels at any given time alongside the responsiveness of different departments in addressing procedural necessities for both patients’ health needs as well as familial concerns throughout those interactions.

Features

Housing

  • 174 resident community capacity 174 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • John Glenn Columbus International Airport (10 miles away) John Glenn Columbus International Airport (10 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Uptown Westerville Healthcare is an assisted living community located in the vibrant city of Westerville, OH. Our community offers a wide range of amenities to ensure that our residents have a comfortable and fulfilling lifestyle.

For those who like to stay pampered, we have an on-site beauty salon where residents can receive professional hair and nail services. Our spacious accommodations are fully furnished and include private bathrooms and cable or satellite TV for ultimate comfort and privacy.

We understand the importance of staying connected and engaged with the community, which is why we offer community-operated transportation services to help residents get around town. Our computer center provides access to the internet and Wi-Fi for those who want to stay connected with loved ones or pursue personal interests online.

Delicious meals are served in our dining room, offering restaurant-style dining where residents can enjoy delicious meals that cater to their specific dietary needs. Our kitchenette is also available for those who prefer cooking their own meals.

Staying active and social is important for overall well-being, so we provide a fitness room where residents can exercise and maintain their physical health. In addition, our wellness center offers programs focused on mental wellness, ensuring that all aspects of health are addressed.

Our activities program includes a variety of options for entertainment and engagement. Residents can enjoy planned day trips, resident-run activities, and scheduled daily activities that cater to various interests. For those who crave adventure outside our community, there are cafes, parks, pharmacies, restaurants, places of worship, physicians' offices, and a hospital nearby.

At Uptown Westerville Healthcare, we prioritize the safety and well-being of our residents. With 24-hour supervision and a 24-hour call system in place, assistance is readily available whenever needed. We offer assistance with daily living activities such as bathing, dressing, transfers, meal preparation, medication management, as well as diabetes diets and special dietary restrictions.

We strive to create a supportive environment where residents can live comfortably and actively. Come visit Uptown Westerville Healthcare to experience the exceptional care and vibrant community firsthand.

Nearby Places of Interest

Physicians

  • PrimeMD - Westerville Primary Care Walk-ins (0.4 miles)
  • Maureen Ann Stark (0.4 miles)
  • Stickel, Brian C DDS (0.6 miles)
  • Center for Surgical Dermatology & Dermatology Associates (0.9 miles)
  • Polaris Parkway Internal Medicine & Pediatrics (1 miles)
  • Ohio Plastic Surgery Specialists (1.1 miles)
  • Rgi Dr James (1.1 miles)

Pharmacies

  • Walgreens (0.8 miles)
  • CVS Pharmacy (0.8 miles)
  • Pharmprops (1.2 miles)
  • CVS Pharmacy (1.9 miles)
  • Marc's Stores (2.1 miles)
  • CVS Pharmacy (2.1 miles)
  • CVS Pharmacy (2.9 miles)

Cafes

  • Panera Bread (0.8 miles)
  • Starbucks (1.3 miles)
  • Panera Bread (1.6 miles)
  • Starbucks (2.1 miles)
  • Northstar Cafe (5.9 miles)

Places of Worship

  • Westerville Christian Church (0.9 miles)
  • Genoa Baptist Church (4.4 miles)
  • All Shepherds Lutheran Church (7 miles)

Restaurants

  • McDonald's (1.1 miles)
  • Bru Burger Bar (1.3 miles)
  • Chicken Salad Chick (1.6 miles)
  • Wendy's (1.6 miles)
  • Lucky House Chinese Restaurant (1.7 miles)
  • Chipotle Mexican Grill (1.7 miles)
  • McDonald's (1.8 miles)

Hospitals

  • Mount Carmel St Ann's OBGYN Clinic (1.7 miles)
  • Central Ohio Surgical Institute (6.1 miles)

Parks

  • Metzger Park (1.9 miles)
  • Sharon Woods Metro Park (2.2 miles)
  • Centergreen Park (2.2 miles)
  • McNamara Park (3.5 miles)
  • Flint Park (4.4 miles)
  • Highbanks Metro Park (5.3 miles)
  • Thompson Park (6.4 miles)

Theaters

  • Dreamscape at AMC Easton Town Center (5.8 miles)

Frequently Asked Questions

Where is Uptown Westerville Healthcare?

Nearby Communities

Skilled Nursing Facility in Nearby Cities

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