140 Old County Line Road, Westerville, OH 43081
For more information about senior living options: (844) 490-3973
The staff is attentive, caring, and responsive. The memory care and hospice aides and nurses are compassionate, attentive, and caring. The nursing staff and caregivers are consistently attentive to patients' needs. The facility allows families to stay 24/7 with their loved ones during recovery. The administrator is available to assist with anything needed. The PT staff is awesome and provides excellent rehabilitation. Gorgeous remodeling has improved the dining and rehab areas, and the rehab team is among the best. The office staff have been very helpful with getting Medicaid set up and coordinating care.
They describe the facility as neglectful and abusive, including overmedication and meds being crushed into applesauce without informing the patient. They say phones are not answered and family visits are blocked, with staff citing COVID as the reason despite vaccination. They claim the staff are overworked and understaffed, leading to delays in care and poor attention to patients. They recount a case where a patient was not suctioned from a tracheostomy for hours, resulting in breathing difficulties and an emergency hospitalization. They describe the place as dirty and run-down, with a sinkhole-filled parking lot and a lack of towels or clean sheets. They allege disorganization and poor communication, with no one providing clear answers about patient care. They report losing personal belongings (briefcase, phone, passport) and note dirty conditions and careless housekeeping. They criticize office staff and social workers as nasty, rude, and misinformed about Medicaid, even threatening to pursue collections. They urge others not to bring their loved ones to the facility, using strong statements like "DO NOT GO HERE."Uptown Westerville Healthcare is best positioned for families seeking rehabilitative care or short-term recovery where a capable, hands-on care team can make a meaningful difference when staffing is adequate. The facility can serve memory-care or hospice-adjacent needs in a pinch, but it is not a dependable choice for high-acuity, long-term care where daily oversight, reliability, and predictable staffing are non-negotiable. In practical terms, it works best when a resident's needs align with what a well-staffed rehab or transitional unit can deliver, and when family members are able to remain actively involved and vigilant about care.
Alternatives should be strongly considered for anyone prioritizing consistent, 24/7 oversight, reliable communication, and strong safety records. The facility's history of understaffing, inconsistent phone communication, and frequent service gaps raises red flags for families whose loved ones require steady nursing presence, rapid response to needs, or complex medical management. Those relying on Medicaid or seeking long-term custodial care should compare other options with clearer staffing guarantees and proven operational stability. A Do Not Refer style caution also appears in external listings, underscoring the need for due diligence before committing to this location.
On the positive side, several reviews highlight moments when the staff delivered attentive, compassionate care. The rehabilitation team, including physical therapy, is repeatedly praised for competence and responsiveness, and in some cases families could stay with loved ones around the clock during recovery. A number of families point to administrative accessibility and a willingness to engage with concerns, and a few accounts describe recent remodeling and improvements in dining and rehab areas. When conditions align - adequate staffing, stable administration, and engaged therapists - these strengths translate into meaningful, patient-centered outcomes and visible improvements during a stay.
However, those strengths are consistently offset by a long list of significant drawbacks. The most persistent are understaffing and the resulting delays in routine care, limited access to aides, and the ensuing frustration felt by residents and families. Communication failures - missed calls, unclear who is responsible for decisions, and inconsistent updates - multiply anxiety during an already stressful period. There are repeated, highly troubling accounts of mismanagement, including medication handling issues, lost belongings, and unaddressed safety concerns. The facility's physical condition factors in as well: dated infrastructure, maintenance gaps, and, in some cases, uncomfortable environments created by climate or linen shortages, all of which compound care challenges.
The most alarming entries describe acute safety lapses that cannot be dismissed. Several families report neglect or delayed response during critical moments, including life-threatening situations related to tracheostomy and ventilation needs, delayed suctioning, and emergency hospital transfers. Compare these with the more favorable rehabilitation and care stories, and the contrast is stark: when communication falters or staffing collapses during crisis periods, outcomes can quickly deteriorate. These episodes underscore a systemic risk: good moments depend heavily on current leadership, consistent staffing, and rigorous adherence to medical protocols, none of which appear reliably guaranteed in every review cycle.
For decision-makers, the path is clear but demanding. If choosing Uptown Westerville Healthcare, demand concrete, written assurances about staffing levels, nurse response times, and protocols for critical tasks such as medication administration, wound care, and respiratory support. Insist on up-to-date, transparent communication channels, regular family updates, and a clear point of contact at the administrator level. Request a recent, verifiable log of staffing ratios by shift, a tour of the memory care and rehab units, and a plan for handling deteriorating medical needs without abrupt room changes or administrative friction. Finally, verify recent independent performance indicators and cross-check with multiple families who have recent experience.
In the end, Uptown Westerville Healthcare suits a specific, transitional need rather than a broad, reliable long-term option. For families prioritizing consistent safety, clear communication, and dependable 24/7 nursing oversight, alternatives with stronger staffing records and documented quality outcomes are strongly advised. If the choice is made to proceed, it should be with rigorous, proactive oversight, tightly defined expectations, and a concrete plan to safeguard critical medical needs every day.
174 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John Glenn Columbus International Airport (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Uptown Westerville Healthcare is an assisted living community located in the vibrant city of Westerville, OH. Our community offers a wide range of amenities to ensure that our residents have a comfortable and fulfilling lifestyle.
For those who like to stay pampered, we have an on-site beauty salon where residents can receive professional hair and nail services. Our spacious accommodations are fully furnished and include private bathrooms and cable or satellite TV for ultimate comfort and privacy.
We understand the importance of staying connected and engaged with the community, which is why we offer community-operated transportation services to help residents get around town. Our computer center provides access to the internet and Wi-Fi for those who want to stay connected with loved ones or pursue personal interests online.
Delicious meals are served in our dining room, offering restaurant-style dining where residents can enjoy delicious meals that cater to their specific dietary needs. Our kitchenette is also available for those who prefer cooking their own meals.
Staying active and social is important for overall well-being, so we provide a fitness room where residents can exercise and maintain their physical health. In addition, our wellness center offers programs focused on mental wellness, ensuring that all aspects of health are addressed.
Our activities program includes a variety of options for entertainment and engagement. Residents can enjoy planned day trips, resident-run activities, and scheduled daily activities that cater to various interests. For those who crave adventure outside our community, there are cafes, parks, pharmacies, restaurants, places of worship, physicians' offices, and a hospital nearby.
At Uptown Westerville Healthcare, we prioritize the safety and well-being of our residents. With 24-hour supervision and a 24-hour call system in place, assistance is readily available whenever needed. We offer assistance with daily living activities such as bathing, dressing, transfers, meal preparation, medication management, as well as diabetes diets and special dietary restrictions.
We strive to create a supportive environment where residents can live comfortably and actively. Come visit Uptown Westerville Healthcare to experience the exceptional care and vibrant community firsthand.
Uptown Westerville Healthcare is located at 140 Old County Line Road, Westerville, OH 43081 in Franklin County, Ohio
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