Altercare Thornville

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  • Interior

    A vintage-style salon interior with chairs and a hair dryer.

  • Decor

    A small waiting room with several chairs, a cross, and decor.

  • Living Room

    A cozy living room adorned with plants and natural light, featuring comfortable seating and a welcoming atmosphere.

  • Building

    A vibrant interior space resembling a shopping center with a mix of architectural styles and theater signage.

  • Architecture

    A charming resort entrance featuring a lighthouse design, surrounded by well-maintained landscaping under a clear blue sky.

  • Bedroom

    A cozy bedroom with a floral bedspread, wooden furniture, and dark curtains.

  • Dining

    An elegant restaurant dining room with neatly arranged tables and chairs, decorated with chandeliers.

  • Lighting

    A bright and inviting dining area set for a meal, featuring yellow tablecloths and comfortable seating.

  • Outdoor

    A vibrant playground featuring red slides and colorful play structures, perfect for outdoor fun.

  • Bookshelves

    A cozy library corner featuring bookshelves filled with books and a comfortable seating area.

  • Healthcare

    A clean and organized hospital patient room featuring an adjustable bed and natural light.

  • Rehabilitation

    A specialized medical bath designed for therapeutic treatments.

Altercare Thornville

14100 Zion Road, Thornville, OH 43076

For more information about senior living options: (844) 490-3973

4.3 from 24 reviews
5 stars
20
4 stars
0
3 stars
0
2 stars
0
1 stars
4

Skilled Nursing Facility

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    Overall Review of Altercare Thornville

    Pros

    • pro Altercare Thornville is easily one of the best facilities around.
    • pro The staff is wonderful.
    • pro They make sure everyone around feels like they have a 2nd family.
    • pro A beautiful light house themed facility.
    • pro Altercare Thornville has been a great experience for my great grandparents.
    • pro Altercare of Thornville has a very dedicated team that care for the residents like family.
    • pro The facility is beautiful and provides a wide range of activities and services for the residents to enjoy daily.
    • pro Altercare of Thornville is a beautiful facility with a great group of team members that truly love their jobs and their residents.

    Cons

    • pro The reviewer states Altercare Thornville is the worst facility she has ever been to, with most staff being cruel.
    • pro The reviewer alleges staff refused to call emergency services, telling the patient to call herself, resulting in hours of waiting.
    • pro The reviewer notes call buttons were pressed and no one responded for hours.
    • pro The reviewer reports the facility repeatedly failed to provide a food tray, requiring the patient to request one.
    • pro The reviewer claims medical care was not provided appropriately, and the patient nearly lost a toe.
    • pro The reviewer says they filed a lengthy list of issues with the Ohio Department of Health, and the facility was cited for violations, yet nothing changed.
    • pro The reviewer contends the administrator claims issues are being handled, but nothing improves.
    • pro The reviewer warns others not to trust the facility and to read public health reports before deciding.
    • pro The reviewer describes understaffing and neglect, including a patient being found with diarrhea on his bed and in his wheelchair.

    Review

    Altercare Thornville divides opinion in ways that can feel almost contradictory. On one hand, families speak of a facility that appears beautiful, clean, and well run, with many staff members who genuinely care and treat residents like family. On the other hand, there are persistent, troubling accounts of neglect, slow responses, and inconsistent medical attention that lead some relatives to urge others to consult public health records before choosing this place. The result is a facility that elicits strong emotions - praise from some and deep concern from others - depending on who you ask and when you visit.

    One family's experiences center on a loved one who entered Altercare Thornville for therapy after a fall. They describe a grim contrast: two staff members who provided excellent care, but many others who were cruel or inattentive. They recount a particularly alarming incident where their mother was very ill and the staff refused to call emergency services, saying she would have to contact them herself. The patient pressed the call button multiple times and waited for hours before anyone came. Food trays were repeatedly not delivered on time, requiring the family to intervene to ensure meals were provided. More troubling still was the perceived inadequacy of medical care; at one point their relative almost lost a toe, a situation they say was not properly addressed locally and prompted them to file a two-page list of complaints with the Ohio Department of Health. They say the DOH investigation resulted in citations, and while the administrator claimed issues were being addressed, they did not see any meaningful changes. Their takeaway is clear and cautionary: read the public health reports and make up your own mind, because not all outcomes appear resolved on the surface.

    In another thread of experience, a different family emphasizes a different reality. Their relative had a significant medical history - a lung transplant in September 2024 - and while they found rehab closer to home at Altercare Thornville, the narrative underscores the value of the staff who supported recovery. They describe Altercare as the best decision they could have made under the circumstances, praising specific staff members by name - Missy, Tina, and Kristie - along with the broader team who treated their loved one with kindness and dedication. The tone is deeply appreciative, as they say Altercare Thornville went above and beyond, making the family feel as though their loved one was part of a caring, extended family. The sentiment is heartfelt, emphasizing compassionate, attentive care when it mattered most.

    Another family member shares a closely watched second admission, noting how clean the facility consistently appeared and how many familiar faces they encountered among the staff from a prior stay. They describe a sense of stability and continuity that suggested to them a genuine commitment to residents. The overall impression this reviewer offers is one of reliability and warmth, reinforced by remarks about the facility's aesthetic - described as beautiful, light-house themed - and the sense that staff members truly love their jobs and the residents they serve.

    Across multiple voices, the praise clusters around certain themes: a welcoming, home-like atmosphere; well-kept facilities; a staff that can feel like family; and a dedication to activities and meaningful social engagement. Several reviews insist that Altercare Thornville is a "5-star facility for rehabilitation," praising the atmosphere, cleanliness, and the willingness of staff to help. The consistency of these positive notes - especially around companionship, engagement, and general demeanor of care - paints a picture of a place people can feel good about when everything is going smoothly.

    Yet there are clearly loud counterpoints. A different stream of reviews cautions that the facility can be severely understaffed, with residents who are neglected or inadequately supported. One reviewer urges readers not to put their loved one here, recounting a case where a patient had to dump her own bedside commode and could not get help preparing for bed; call lights were allegedly turned off at the nurse's station, leaving the patient waiting for assistance. Other posts emphasize neglect and poor conditions, including a heartbreaking report of a family member found with diarrhea all over him, with a strong odor and little sign of intervention, and another account of a father-in-law whose bed and wheelchair carried feces because no one seemed to notice or respond. These comments stress that, for some families, the care they received did not meet basic expectations, and that concerns were raised repeatedly with staff and, in some cases, with public health authorities.

    Taken together, these experiences illustrate a facility that can be a refuge and a source of pride for some families while becoming a source of serious concern for others. The positive narratives foreground accessibility, personal attention, and a sense of community and warmth that can feel transformative for residents and their families. The negative narratives highlight systemic issues that can undermine safety and dignity, including delays in urgent care, insufficient response to needs, and persistent under-resourcing. The variety of experiences suggests that outcomes at Altercare Thornville may depend heavily on individual staff, specific shifts, and the particular needs of residents.

    For families considering Altercare Thornville, the weight of these accounts argues for a careful, independent look at multiple sources of information. In addition to personal visits and conversations with current residents and staff, reviewing public information and complaints filed with the Ohio Department of Health can provide important context about safety, staffing, and quality concerns. A balanced decision may involve weighing the visible strengths - the cleanliness, the sense of community, the dedicated staff in some units, and the opportunities for social engagement - against the reports of neglect, delays, and insufficient medical attention that appear in other accounts. If you decide to look further, plan to ask direct questions about call-light response times, emergency procedures, staffing levels on each shift, and how concerns are tracked and resolved. The experiences shared here underscore that no single story captures the full picture; rather, a thoughtful, evidence-based assessment will help you determine whether Altercare Thornville aligns with the care goals and safety expectations you have for your loved one.

    Features

    Housing

    • 50 resident community capacity 50 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Altercare Thornville is an exceptional assisted living community located in Thornville, OH. We offer a wide range of amenities to ensure that our residents live comfortably and maintain their independence.

    Our spacious apartments are fully furnished and equipped with cable or satellite TV, Wi-Fi/high-speed internet, and a telephone. Each apartment also features a kitchenette for those who prefer the convenience of preparing their own meals. Housekeeping services are provided to keep each apartment clean and tidy.

    We prioritize the health and well-being of our residents by offering 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our highly trained staff also provides medication management to ensure that our residents receive their prescribed medications on time. We have specialized programs for those with diabetes, including diet management.

    At Altercare Thornville, we understand the importance of maintaining mental wellness. That's why we offer a mental wellness program that focuses on engaging activities to stimulate the mind. Residents can also enjoy spending time in our small library or participating in resident-run activities.

    Dining at Altercare Thornville is a delight. Our restaurant-style dining room offers delicious meals prepared by our skilled culinary team. We cater to special dietary restrictions to ensure that everyone can enjoy their meals.

    Our residents have plenty of opportunities for socializing and staying active through our scheduled daily activities. Whether it's exercise classes, arts and crafts sessions, or group outings, there is always something fun happening at Altercare Thornville.

    Convenience is key at Altercare Thornville. We are conveniently located near parks, pharmacies, restaurants, and places of worship, allowing our residents easy access to explore the surrounding area.

    At Altercare Thornville, we strive to provide a warm and inviting community where our residents can thrive both physically and mentally. Come visit us today and experience all that we have to offer!

    Nearby Places of Interest

    Pharmacies

    • Epic Pharmacies (0.6 miles)
    • Millersport Pharmacy (6.3 miles)
    • Walgreens (8.9 miles)
    • Northside Somerset Pharmacy (9.1 miles)
    • Arensberg Pharmacy (10 miles)
    • CVS Pharmacy (10.1 miles)
    • Arensberg Pharmacy (10.1 miles)

    Places of Worship

    • South Shore Ministries (0.6 miles)
    • Vineyard Grace Fellowship (8 miles)
    • Thurston United Methodist Church (8.3 miles)
    • The Pentecostal Church of God (9.5 miles)
    • Newark Church Of The Nazarene (9.9 miles)
    • General Conference Of Seventh-Day Adventists (10.5 miles)
    • Crossroads Baptist Church (10.7 miles)

    Parks

    • Thornville Community Park (0.8 miles)
    • Buckeye Lake State Park (5.8 miles)
    • Infirmary Mound Park (10.1 miles)

    Restaurants

    • Papa Boo's (2.1 miles)
    • Buckeye Lake Winery (3.1 miles)
    • Our Lakeside Diner (4 miles)
    • Buckeye Lake Brewery (4.1 miles)
    • Out In The Field (4.1 miles)
    • Wendy's (4.2 miles)
    • Taco Bell (4.3 miles)

    Transportation

    • Rob's Taxidermy (8.3 miles)

    Physicians

    • Canter & Gillespie MDS (8.6 miles)
    • Buckeye Physical Medicine - Robert T Richards MD (8.9 miles)
    • Indian Mound Eye Clinic (9.2 miles)
    • Jeffery Vanmeter (9.6 miles)
    • Eric M Layne (9.7 miles)
    • Licking Memorial Behavioral Health At Shepherd Hill (9.7 miles)
    • Licking Memorial Pediatrics (9.7 miles)

    Cafes

    • Starbucks (8.6 miles)
    • Panera Bread (9 miles)
    • Sophie's Tea Room & Cafe (9.1 miles)
    • Big Apple Cafe (10.7 miles)

    Hospitals

    • Licking Memorial Hospital (9 miles)
    • Licking Memorial Hospital (10.2 miles)
    • Licking Memorial Pain Management Clinic (10.2 miles)
    • Licking Memorial Hospital (10.3 miles)

    Theaters

    • AMC Indian Mound 9 (9 miles)

    Frequently Asked Questions

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