7820 Pleasantville Road, Pleasantville, OH 43148
For more information about senior living options: (866) 208-4318
Overall Review of Country Lane Gardens Rehab & Nursing Center
Pros
They were very pleased with the care provided during respite care.- She described the facility as the best she had ever been in.
- The reviewers praised the staff, management, and the facility, noting that the staff were caring, friendly, and respectful.
- Their communications with the staff were informative and professional.
- They highly recommended Country Lane Gardens.
Cons
The facility is very outdated and understaffed.- Residents are neglected and not checked on unless they press the nurse button.
- Care is poor, with serious health declines like bed sores leading to ICU and life-threatening infections.
- Meals are not edible and nutrition is poor; the food is described as slop.
- The facility is dirty and unsanitary, with complaints of odors and unclean conditions.
- Management and governance are problematic, with high turnover and alleged misappropriation of funds.
- Refunds and administrative responses are slow or non-responsive, causing families to pursue legal or corporate routes.
Review
Country Lane Gardens Rehab & Nursing Center in Pleasantville is best suited for families pursuing short-term respite care or for seniors with relatively modest medical needs, where active family oversight can supplement uneven day-to-day care. The facility can offer moments of attentive, compassionate staff on certain shifts, and a respite stay has been described as workable. However, for anyone planning long-term residence, or for residents requiring consistent, around-the-clock supervision and robust clinical oversight, this community presents too many red flags to rely on without heavy, ongoing family involvement and verification.
Those weighing alternatives should be mindful of concrete red flags that appear repeatedly in family experiences. High-acuity needs, dementia with behavioral challenges, complex wound care, weight management, or chronic infections demand a facility with stable staffing and dependable clinical response, areas where Country Lane Gardens has shown persistent shortcomings. Families should also factor in the risk of inadequate sanitation, delayed assistance, and a pattern of poor nutrition and meals that fail to meet resident needs. For anyone seeking transparent management, consistent communication, and predictable quality of care, other options may offer safer, more reliable environments.
The few perceived positives do not offset the dominant concerns. Several reviewers credit certain aides and a nurse with genuine kindness and professionalism, and one respite guest praised the care provided during a short stay. Yet these bright spots are overwhelmed by multiple accounts of understaffing, slow or absent responses, and a care culture that appears to tolerate neglectful conditions. Instances cited include dirty rooms, odor, delayed changes, and systemic gaps in basic daily care. In short, what is sporadically good here is not reliably delivered day after day, which undermines trust when long-term safety and well-being are at stake.
The most troubling themes run through multiple reviews: an outdated, poorly maintained facility; signs of mismanagement and high turnover at the leadership level; inconsistent meal quality and nutrition concerns; and serious patient-care failures that led families to seek hospitalization or to relocate. Several accounts describe patients deteriorating in place, with scant communication about changes in condition, and in one case, life-threatening consequences linked to bed sores and delayed care. When these patterns appear, they erode confidence that the environment can ever deliver consistent, respectful treatment or that safety protocols will be actively enforced.
For families evaluating this community, practical steps can mitigate risk if a decision is made to proceed. Insist on a current and detailed care plan with measurable goals, and request regular, scheduled updates from a named caregiver or supervisor. Tour the facility with a realistic checklist focused on cleanliness, room turnover, meal service, and the ability to provide wound care or physical therapy as needed. Review the latest state survey and any corrective action plans, and ask to speak directly with the director about staffing levels on the shifts most likely to care for the loved one. Consider setting up a trial period or respite stay with explicit milestones and a clear exit strategy if concerns recur.
Ultimately, the verdict is clear: for families able to tolerate variability and who can maintain vigilant oversight, Country Lane Gardens can serve as a provisional option, especially for short-term relief. For anyone prioritizing consistent quality, transparent management, and rigorous, reliable care, alternatives should be the starting point. If choosing this community, enter with clear expectations, firm oversight, and a plan to reassess quickly if care quality does not meet established standards.
99 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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