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Heartland At Promedica Flower Hospital Campus in Sylvania, OH

Heartland At Promedica Flower Hospital Campus is a nursing home community in Sylvania, OH.

Information last verified:

5360 Harroun, Sylvania, OH 43560

For more information about senior living options: (866) 208-4318

2.8 from 119 reviews
5 stars
47
4 stars
5
3 stars
4
2 stars
2
1 stars
61

Overall Review of Heartland At Promedica Flower Hospital Campus

common 17 reviews mention this

Staff care is often praised

Many reviewers describe staff as kind, attentive, and professional during visits.

Across multiple reviews, people singled out individual nurses, techs, and other caregivers for being calming, efficient, and focused on comfort. Several also describe good communication and feeling supported from arrival through discharge, including for overnight or inpatient stays. Not every review is positive, but positive staff impressions show up repeatedly in the set of comments.

caveat 13 reviews mention this

Emergency visits can feel slow

A recurring complaint is long emergency-room waits with limited updates.

Many reviews describe sitting for hours in lobbies, hallways, or waiting rooms before being seen, sometimes without timely communication. Some reviewers also connect the delays to problems with triage, check-in, or perceived lack of urgency. A few comments add that they left for another facility or chose not to return after the wait and follow-through they experienced.

caveat 4 reviews mention this

Psych ward experiences are mixed

Reviews describe both supportive mental-health care and alarming psychiatric experiences.

Some reviewers reported positive experiences in the psych ward, including helpful staff and learning coping skills. Other comments are sharply negative, describing traumatic treatment during psychiatric crises, including being restrained and prevented from using a phone, or being held while feeling it was inappropriate. Taken together, the mental-health experiences described range from genuinely helpful to deeply distressing.

common 4 reviews mention this

Cleanliness shows up as inconsistent

Reviewers mention both clean conditions and serious cleanliness concerns.

A number of reviews describe clean environments and friendly staff, including during ER visits and calmer periods. At the same time, there are also reports of dirty rooms and even a bed-bug concern, which stands out as a major negative. Because both types of comments appear in the review set, cleanliness can’t be described uniformly from residents’ accounts.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 120 resident community capacity 120 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Toledo Express (10 miles away) Toledo Express (10 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Hospitals

  • ProMedica Hickman Cancer Center (0.1 miles)
  • Regency Hospital of Toledo (1.3 miles)
  • Saint Anne Mercy Hospital (2.2 miles)
  • Surgery Center At Regency Park (2.4 miles)
  • ProMedica Wildwood Orthopaedic and Spine Hospital (2.8 miles)
  • Mercy Health - St Anne Hospital Pharmacy Anticogulation Coumadin Clinic (3.6 miles)

Pharmacies

  • Kroger Pharmacy (0.2 miles)
  • Rite Aid (0.7 miles)
  • Rite Aid (1.5 miles)
  • CVS Pharmacy (2.1 miles)
  • CVS Pharmacy (2.3 miles)
  • Sylvania Pharmacy (2.4 miles)
  • Kroger Pharmacy (2.4 miles)

Restaurants

  • Fricker's (0.3 miles)
  • Burger King (0.4 miles)
  • Taco Bell (0.5 miles)
  • McDonald's (0.6 miles)
  • Inside The Five (0.7 miles)
  • Sidelines (1 miles)
  • Mancy's Italian Grill (1.5 miles)

Physicians

  • Tao, Stanley Dr - Stanley Tao, MD , MPH (0.8 miles)
  • ProMedica Physicians Digestive Healthcare (0.9 miles)
  • ProMedica Physicians Toledo Peds (0.9 miles)
  • ProMedica Physicians General Surgery - Sylvania (0.9 miles)
  • Children's Intensive Caring (1.1 miles)
  • David L Grossman (2 miles)
  • Brian M O'neill,DDS (2 miles)

Parks

  • Burnham Park (1 miles)
  • Olander Park (1.6 miles)
  • Wildwood Preserve Metropark (2.6 miles)
  • Sylvania Playland (3.3 miles)
  • Sylvania Pacetter Park (3.3 miles)

Cafes

  • Starbucks (2.1 miles)
  • Starbucks (2.4 miles)
  • Tim Hortons (2.7 miles)
  • Starbucks (2.8 miles)
  • Panera Bread (2.8 miles)

Places of Worship

  • St Matthew's Episcopal Church-West Toledo (2.5 miles)
  • Epworth United Methodist Church (3 miles)
  • Christ the King Catholic Church (3.4 miles)

Theaters

  • Cinemark Franklin Park 16 and XD (2.9 miles)

Frequently Asked Questions

Where is Heartland At Promedica Flower Hospital Campus?

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