5360 Harroun, Sylvania, OH 43560
For more information about senior living options: (844) 490-3973
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The hospital's staff are described as amazing, efficient, kind, and genuinely caring. ER staff are praised for their professionalism, compassion, and prompt care. Marie in ER is noted as fantastic for her attentiveness and coordination of care. The inpatient psych ward is highlighted for awesome, helpful staff, including Matt and Kristie. The staff on floor 5 during the gallbladder surgery are described as incredible. Linda in registration is recognized for exceptional kindness and professionalism. First responders are commended for their utmost professional conduct. Flower Hospital's overall efficiency and service are said to compete with larger hospitals.
The reviewer described the ER as ridiculous and said they would never return. Another patient waited for hours with no updates and warned others not to come for serious issues. One reviewer called Flower Hospital the worst they've experienced, citing extremely rude doctors and nurses. A post labeled the ER as lackadaisical, unconcerned and limp. A commenter accused the hospital of false advertising about its emergency services, with patients waiting in pain for long periods. There were claims that security guards took breaks while patients waited and that staff were distracted on their phones. A critic alleged unfair triage, saying those with pain meds or family connections received priority over elderly patients in the lobby. A reviewer reported a 40-minute check-in delay in severe pain before anyone spoke to them. A patient recalled being shuffled between rooms and treated disrespectfully when trying to stay with a family member.Flower Hospital seems to bring out a wide range of patient experiences, from raves about the care and atmosphere to sharp frustrations with wait times and certain aspects of the ER experience. Across the board, many reviewers express deep appreciation for individual clinicians and staff who were attentive, compassionate, and professional. Several describe the hospital as an exceptional place with a strong team of doctors, nurses, and support personnel who make the environment feel practically hotel-like in its service level. One patient called the hospital "absolutely amazing," highlighting efficient care, kindness, and genuine concern from the staff. Others echo that sentiment, praising doctors and nurses as well as the support staff who interact with patients in the ER and on the floors.
A thread of praise consistently appears around emergency care when it goes smoothly. Multiple accounts describe rapid attention to acute issues: a dizzy episode that led to admission and overnight observation, an AFib case where a patient was quickly placed in a room, had an EKG done, an IV started, and was treated with speed and compassion. In several stories, the personnel - Marie in ER, the house doctor, and the nurse practitioners - are singled out for their responsiveness, clear explanations, and supportive communication. There are also laudatory notes about the "room service" style atmosphere on the patient floors - warm blankets, thoughtful wrapping of a patient's legs and feet, and meals delivered promptly with care. One patient even emphasized the hotel-like service, including a nutritionally friendly and timely meal that felt refreshing in a stressful situation.
Registration and bedside care also draw positive comments. Linda in registration is singled out as a five-star presence, described as genuinely kind, compassionate, and professional - someone who leaves a lasting impression and is seen as a model for others in the medical field. The praise for Linda's warmth and efficiency appears frequently, reinforcing the sense that, when you encounter the right person at the right moment, the hospital experience can be remarkably reassuring. Beyond individual interactions, some reviewers express gratitude for the overall approach and the way clinicians communicate results and plans of care, with the house doctor coordinating with specialists and keeping families informed.
There is also strong praise for inpatient psychiatric care. A reviewer who spent about two weeks in Flower's psych ward found the staff to be very helpful, with mental health professionals who were worth talking to - specifically naming clinicians like Matt and Kristie. The reviewer notes learning coping skills and gaining new insights, underscoring that the staff in the psych ward genuinely care about people and create a supportive environment during tough times. Such testimonials emphasize that Flower Hospital can be a place of meaningful support for mental health, not just acute physical care.
Yet the sentiment is far from unanimous. A significant portion of the feedback centers on frustration with ER wait times and perceived lack of urgency. Several posts recount waits of hours in the lobby with ongoing pain or serious symptoms, sometimes with no clear or timely updates. One account describes a four-hour wait with an additional two-hour expectation, while another complains that an appendicitis attack was met with 40 minutes of silence before anyone spoke to the patient. The theme of "no rooms, no urgency" recurs, along with accusations of disorganization and delays that feel life-critical to the patient. Some reviewers explicitly warn others not to come to the ER if the situation is serious, fearing that lives could be at risk during long waits.
There are also mixed experiences regarding staff behavior. While many praise the kindness and professionalism of nurses, doctors, and security staff, others describe encounters with rude or distracted staff, and even perceived neglect or disorganization. One reviewer labeled a hospital stay as the "Worst hospital I've been to by far," citing rude doctors and nurses and a sense of overall bed-side manner that left them appalled. Complaints about check-in at the ER - people being left in severe pain for extended periods or calls from loved ones to advocate on behalf of the patient - contrast with stories of nurses who talk through test results and care plans with patience and clarity.
Finally, there are anecdotes of standout successes that leave a lasting impression. A patient who required gallbladder surgery praised the floor 5 team and stated they would choose Flower again in a heartbeat. Others celebrate the quick, respectful attention during acute events like AFib or injuries, and the dedication of staff during discharge, including thorough explanations by the house doctor. Together, these experiences convey a hospital that can deliver exceptional care and warmth when things flow smoothly, while exposing gaps in the ER workflow and consistency that some patients feel must be addressed to ensure everyone receives timely, respectful, and safe care.
In sum, Flower Hospital emerges as a place of strong, sometimes outstanding, patient care - driven by many dedicated, compassionate professionals who can transform a frightening visit into a manageable, even comforting experience. At the same time, it faces persistent challenges in the ER: lengthy waits, inconsistent check-in experiences, and perceptions that some cases aren't prioritized quickly enough. The hospital clearly leaves a powerful impression on most who visit, shaped by the people they encounter - the ones who uplift patients with kindness and competence, and the ones whose delays or missteps stand out just as clearly.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Toledo Express (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartland at Promedica Flower Hospital Campus in Sylvania, OH is an assisted living community that offers a wide range of amenities and care services to cater to the needs of seniors. The community is located on the Flower Hospital Campus, providing easy access to medical facilities and services.
Residents can enjoy various amenities within the community, such as a beauty salon for grooming needs, a fully furnished living space with private bathrooms, and restaurant-style dining for delicious meals. There are also recreational options available, including a gaming room, small library, fitness room, and outdoor spaces for relaxation and leisure activities.
Heartland at Promedica Flower Hospital Campus provides comprehensive care services to ensure the well-being of its residents. These services include assistance with daily living activities like bathing and dressing, medication management, and specialized diets like diabetes diet. The community also has a mental wellness program in place to support residents' emotional health.
Transportation arrangements are made for non-medical purposes as well as transportation to doctor's appointments. Move-in coordination is provided to ease the transition for new residents. A 24-hour call system and supervision guarantee the safety of residents at all times.
In terms of nearby amenities and attractions, Heartland at Promedica Flower Hospital Campus enjoys proximity to various cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. Residents have easy access to these facilities for their convenience and entertainment.
Overall, Heartland at Promedica Flower Hospital Campus offers a comfortable and supportive environment where seniors can receive personalized care while enjoying various amenities and nearby attractions.
Heartland At Promedica Flower Hospital Campus is located at 5360 Harroun, Sylvania, OH 43560 in Lucas County, Ohio
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