Information last verified:
5360 Harroun, Sylvania, OH 43560
For more information about senior living options: (844) 490-3973
The staffing at Flower Hospital is fast, efficient, and caring, with Doctor Bruss described as fantastic. Every nurse and supporting staff member is praised for their dedication and care. The ER and floor staff are consistently friendly, professional, and efficient in their care. Linda in registration is exceptionally kind and caring, leaving a lasting positive impression. The hospital is described as outstanding with a world-class level of care and a compassionate staff. The ICU and medical teams treat patients with humanity and explain what they’re doing. The chemo and radiation treatment teams are helpful and kind. The inpatient psych ward staff are awesome and genuinely care about patients. Flower Hospital is often rated far better than alternatives and acts like a true hospital.
The nurses are stuck up. The triage is terrible and patients wait for hours in the lobby. The handicapped parking is a joke. The staff dismissed a patient’s seizures and sent her home. Waiting in the ER is deadly due to long waits and no updates. The hospital is inhumane and horrible to people. The ER staff were rude and there were no available rooms. The hospital used to be amazing but has declined and is not worth recommending.Heartland at Promedica Flower Hospital Campus is best suited for seniors who need hospital-based care and want proximity to Promedica’s network, including emergency and inpatient services. This campus can deliver solid, sometimes exceptional clinical attention when the situation is pressing: swift triage for certain conditions, attentive nurses on specific floors, and highly competent physicians who know how to act quickly. It is not, however, a predictable, consistently seamless environment for everyday senior living or routine outpatient needs. For families seeking a steady, calmly managed ER experience, reliable discharge planning, and consistently respectful bedside manners, alternatives within or outside the Promedica system should be considered.
Pros show up in pockets, and they matter. When operations are flowing, the staff can be fast, efficient, and genuinely caring. Several reviews spotlight nurses and doctors who stand out for competence and empathy, such as clinicians who respond promptly to shifts in a patient’s condition and those who make the effort to explain tests and results clearly. The campus has shown capability on specific procedures, surgery on the small side, gallbladder-related care, or AFib workups, where patients leave feeling that the medical team knew what to do and acted decisively. In units like the inpatient floors and psychiatric wards, skilled nurses and mental-health professionals have earned praise for their support, making a difficult stay feel manageable and focused on recovery. There are also moments when service feels hotel-like: attentive food service, timely meals, and discharge explanations that leave families with a clear sense of the plan. These moments illustrate that quality care is possible and real here, even if not consistently delivered.
But the downsides are frequent enough to shape decision-making. The most damaging pattern is variability in ER throughput and communication. Long waits in the lobby, often several hours, without timely updates or visible urgency have repeatedly frustrated families, and some patients report being dismissed or given inadequate explanations during pain or distress. Staffing gaps and turnover compounds these problems: when triage or front-desk communication falters, patients feel neglected, particularly in serious pain or with evolving symptoms. There are credible, recurring concerns about discharge planning and follow-up ordering, with accounts of miscommunications between doctors, nurses, and family caregivers that leave post-visit care unclear or incomplete. Even more troubling are reports of disrespectful bedside manner, perceived indifference to patient dignity, and inconsistent courtesy from some staff members. A few reviews reference operational lapses like difficulty locating rooms or supplies, and anomalies in parking and security arrangements that create added friction for elder or mobility-impaired guests. Some patients also raised extreme anecdotes, from alleged bed bugs in rooms to concerns about overburdened security staff, highlighting real, if infrequent, quality control wrinkles that can undermine trust.
The critical question is whether the available positives can offset the most serious risks. For families with an elder who already benefits from strong, in-network hospital access and who can tolerate ups and downs in the ER process, this campus can still fulfill urgent care needs effectively when the right team is on shift. The clearly outstanding clinicians and compassionate bedside personnel give reason for cautious optimism on a case-by-case basis. However, the recurring reports of long waits, uneven staff responsiveness, and inconsistent discharge planning cannot be dismissed. If a senior requires frequent emergency or inpatient care, the risk of variable experiences, especially during peak times or staffing shortages, means the drawbacks may outweigh the benefits. In short, the pros largely offset only when the specific care team is delivering on its best days; the cons loom large enough to expect uneven outcomes nonetheless.
For decision-making, pursue a practical, proactive plan. If the choice might involve hospital-based care, take time to observe ER flow at different hours and ask blunt questions about expected wait times and bed availability. Engage patient advocates or social workers early to map discharge options and post-hospital care plans, and request direct lines of communication to the nurse manager or primary unit leader when concerns arise. Compare this campus to nearby alternatives, including other Promedica sites and competitive hospitals known for more consistent ER timing and communication, and weigh the cost and convenience against the elder’s needs. Verify the availability of shade-time support, mobility assistance, and help with special accommodations in the patient’s stay, so the experience aligns with expectations for dignity and efficiency. Finally, set clear escalation steps: who to call, what to document, and what non-negotiables exist for timely updates and respectful care.
Overall, Heartland at Promedica Flower Hospital Campus serves a particular niche well: urgent, hospital-grade care when needed, backed by some highly capable staff and moments of truly compassionate service. Yet it remains a place where experience is highly variable, especially in the ER, discharge planning, and everyday courtesy. For families choosing between assisted living options or seeking a hospital-based care path, this campus is a reasonable choice only if the elder’s care plan anticipates and accommodates potential fluctuations in service quality and wait times. When consistency, predictability, and relentless attentiveness are non-negotiable, alternatives, whether other hospital campuses within reach or non-hospital senior-care providers, should be preferred.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Toledo Express (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartland at Promedica Flower Hospital Campus in Sylvania, OH is an assisted living community that offers a wide range of amenities and care services to cater to the needs of seniors. The community is located on the Flower Hospital Campus, providing easy access to medical facilities and services.
Residents can enjoy various amenities within the community, such as a beauty salon for grooming needs, a fully furnished living space with private bathrooms, and restaurant-style dining for delicious meals. There are also recreational options available, including a gaming room, small library, fitness room, and outdoor spaces for relaxation and leisure activities.
Heartland at Promedica Flower Hospital Campus provides comprehensive care services to ensure the well-being of its residents. These services include assistance with daily living activities like bathing and dressing, medication management, and specialized diets like diabetes diet. The community also has a mental wellness program in place to support residents' emotional health.
Transportation arrangements are made for non-medical purposes as well as transportation to doctor's appointments. Move-in coordination is provided to ease the transition for new residents. A 24-hour call system and supervision guarantee the safety of residents at all times.
In terms of nearby amenities and attractions, Heartland at Promedica Flower Hospital Campus enjoys proximity to various cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. Residents have easy access to these facilities for their convenience and entertainment.
Overall, Heartland at Promedica Flower Hospital Campus offers a comfortable and supportive environment where seniors can receive personalized care while enjoying various amenities and nearby attractions.
Heartland At Promedica Flower Hospital Campus is located at 5360 Harroun, Sylvania, OH 43560 in Lucas County, Ohio
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