Shelby Pointe

Pros

• The staff demonstrated kindness and concern for the resident's health.
• The activities provided were fun and entertaining, enhancing the overall experience.
• The care received by one individual was appreciated, reflecting a positive atmosphere in the facility.
• Gratitude was expressed for the efforts of the staff in delivering care.

Cons

• The mother experiences severe delays in receiving pain medicine, waiting anywhere from 45 minutes to 3 hours.
• There is significant frustration over the two-week wait before the staff even contacted her doctor for an x-ray.
• The nursing director was unfriendly and unhelpful when inquiries were made about the mother's pain management.
• The family feels dissatisfied with the overall treatment and care provided to their loved one in the facility.
• The negative experience leads to a recommendation against this place for long-term care for others.

Review

In the realm of long-term care facilities, patient experiences can vary tremendously, as exemplified by the contrasting reviews surrounding one particular facility. On one hand, there are deeply concerning accounts of inadequate care and distress that certain residents endure. Conversely, there are reports of positive experiences characterized by attentive service and engaging activities. This duality encapsulates the complexities that families face when choosing a suitable environment for their loved ones.

One troubling account comes from a family member whose mother is currently residing in this facility. The reviewer describes a harrowing situation where their mother has been experiencing significant pain after an injury sustained on a therapy machine. Despite her repeated requests for pain medication, her pleas seem to fall on deaf ears, leading to intolerable wait times ranging from 45 minutes to a staggering three hours before receiving relief. This delay exacerbates her suffering and creates an alarming concern about the staff's responsiveness to medical needs.

Adding another layer to this frustration is how the institution has handled communication regarding further medical evaluation. It took two weeks for the staff to initiate contact with her mother’s doctor to discuss getting an x-ray, which raises serious questions about whether timely medical intervention and oversight are being prioritized within this care system. Family members often bear the burden of advocating for their loved ones' basic health needs and should not have to fight such battles in environments meant to provide compassionate care.

Compounding the stress of navigating these conditions was an interaction between the reviewer and the director of nursing at the facility. When they asked if it would be possible for their mother to receive stronger pain medication, rather than providing reassurance or understanding, the director reportedly responded with hostility. Such behavior is unacceptable in any caregiving setting; it fosters an atmosphere where family members feel unwelcome or disregarded in their concerns, which only heightens feelings of helplessness during already difficult circumstances.

On a markedly different note, some individuals report entirely positive experiences within this same facility. One satisfied resident commended the staff's kindness and genuine concern for their well-being during their stay. They highlighted how caring interactions have made them feel valued as individuals rather than just bodies occupying beds in a healthcare system often criticized for its impersonal nature.

Moreover, this pleased resident enjoyed various activities that were described as both fun and entertaining—attributes crucial for maintaining mental well-being in long-term care settings. Activities can serve not only to alleviate boredom but also promote social engagement among residents, fostering friendships and creating a sense of community that can significantly enhance one's quality of life while residing at such facilities.

Ultimately, these reviews serve as vital insights into what potential residents and their families may encounter—an array of experiences that can range dramatically from compassionate support to distressing neglectfulness. Choosing a long-term care home requires careful consideration, emphasizing thorough research into not just staff qualifications but also patient feedback like these testimonials reveal. Families must navigate these complexities with awareness and advocacy at every turn because everyone deserves dignified treatment regardless of their circumstances or health challenges.

Pharmacies

• Cornell's Pharmacy (0.2 miles)
• CVS Pharmacy (6.5 miles)
• Rite Aid (7.2 miles)
• Wellspring (7.3 miles)
• Walmart Pharmacy (8.2 miles)
• Discount Drug Mart (8.2 miles)
• CVS Pharmacy (8.9 miles)

Physicians

• Virgilio Millado Tongson (0.9 miles)
• Ohio Medical Associates (0.9 miles)
• Shelby Primary Care (1.4 miles)
• A+ Technology Hearing Aid Services (6.5 miles)
• Liu Clinic (6.9 miles)
• Ontario Mental Health (7.1 miles)
• Pediatric Consultants of Mansfield (7.2 miles)

Restaurants

• Paul's Drive In (1.1 miles)
• O'Charley's Restaurant + Bar (6.4 miles)
• Taco Bell (6.6 miles)
• Cheddar's Scratch Kitchen (7 miles)
• Frank's Treat Time (7.1 miles)
• Red Lobster (7.1 miles)
• TGI Friday's (7.2 miles)

Hospitals

• Ohiohealth Medcentral (1.4 miles)
• Shelby Hospital (1.5 miles)
• Kindred Healthcare (10.3 miles)
• Medcentral Health System (10.3 miles)
• Kindred Hospital Central Ohio (10.3 miles)

Parks

• Shelby Upground (2.7 miles)
• Marshall Park (7.1 miles)

Places of Worship

• SoulFire Youth (4.3 miles)
• Rome Community Church (7.4 miles)
• Church of God (8 miles)
• Impulse Student Ministries (8.5 miles)
• First Presbyterian Church (8.6 miles)
• First Evangelical Lutheran Churc (8.7 miles)
• Hope on the Hill Chapel Minisries (8.8 miles)

Cafes

• Starbucks (6.4 miles)
• The Cove Coffee Shop (7.5 miles)

Transportation

• Csx (7.5 miles)
• U-Haul Neighborhood Dealer (7.8 miles)
• Norfolk Southern (7.9 miles)
• Galion Municipal Airport (GQQ) (9 miles)