327 West Main Street, Crestline, OH 44827
For more information about senior living options: (844) 490-3973
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The facility is described as awesome with a clean environment and pleasant, helpful staff. The staff are consistently kind, courteous, and welcoming. Crystal and Jo are noted as staff who really care about the residents. The staff take very good care of residents and make them feel like family. Bea is described as a dedicated STNA, suggesting loved ones will be in good hands. New management is doing an amazing job, with Stephanie in admissions bringing great events for staff and residents. Residents' families feel their loved ones are spoiled and well cared for. There are lots of kind and caring staff and wonderful residents. Stephanie, the marketing director, is recognized for supporting the community. The drive-through dinner for seniors was a great success.
The air conditioning was broken, leaving rooms around 80 degrees despite portable units in the hallways. The facility was described as run down, dirty, and outdated. Residents' basic hygiene and cleanliness were neglected, with care described as appalling. A patient had to urinate in a trash can because there was no urinal and no one to help. Rooms and beds were poorly maintained, with beds near the floor and insufficient assistance. Holes in walls and mice entering rooms indicated poor upkeep. Staff were sometimes rude or uncaring; at least one aide yelled at a resident and failed to assist. The building was severely understaffed, with shifts lacking STNA aides and nurses covering multiple roles. Residents developed pressure sores and suffered falls, indicating inadequate care. Oxygen equipment was mismanaged, with hoses twisted and not attached to patients when needed. Management seemed indifferent and failed to address critical issues or communicate effectively. Some staff were accused of drinking on the job or being addicts.The community's experiences with this facility paint a picture of two extremes. On one end, many reviewers praise the place as clean, welcoming, and staffed by people who genuinely seem to care. They describe a bright, well-kept environment where the staff are friendly, helpful, and quick to address questions or concerns. Tours were highlighted as positive experiences, with staff who were kind, courteous, and informative. Several residents and family members have found comfort in the relationships they've built with caregivers who "treat residents like family," and they point to specific individuals - names that recur in multiple reviews - who made a meaningful difference. The facility's leadership changes appear to be perceived positively by some, with notes that new management and admissions staff are bringing energy, events, and better outreach to the building. Community-minded efforts, such as drive-through dinners and other events, are repeatedly cited as evidence of a facility that is actively trying to engage with the broader community and to give back.
In addition to overall cleanliness and a welcoming atmosphere, some reviewers emphasized the facility's warmth and the care shown to residents and their families. Phrases like "the residents are wonderful" and "the staff work hard to provide the best care they can" reflect a sense of pride among many employees, and a belief that the environment can be, at its best, a compassionate place for aging and healing. A few guests who visited during tours or family events came away convinced that Crestwood is a good place for a loved one to live, noting quick responses to inquiries and a respectful, organized admission process. Those who had positive personal experiences often singled out particular staff members who stood out for attentiveness, patience, and genuine attention to individual needs.
Yet the other side of the story is stark and unsettling in many accounts. A recurring concern is extreme heat in some rooms due to broken air conditioning, with reports of rooms averaging 80 degrees. In several tales, portable air conditioners in hallways were not enough to keep residents comfortable, and family members described a sense of helplessness and frustration. One reviewer even described having to sign a relative out and away from the facility after a prolonged period of discomfort and safety worries related to the climate. Such experiences have led some families to question whether the facility is safe for elderly residents with health issues and to threaten or enact withdrawals as a result.
A string of more concrete, safety- and hygiene-related complaints follow: outdated and dirty premises, with holes in walls and mice moving in and out; rooms that feel neglected or neglected-looking; and instances of unsanitary conditions around bedpans and waste. Specific anecdotes describe a lack of timely cleaning after assistance with bathroom needs, with waste left on walls or around toilets. Several reviews mention under-staffing and the resulting burden on nurses and STNAs, including long waits for nurse calls and minimal help during critical moments. There are accounts of residents not receiving basic hygiene or timely support, which in some cases led to hospital visits or falls. The tension between management and frontline staff is also mentioned, with some reviewers alleging favoritism, DNR decisions influenced by personal dynamics, and inconsistent communication styles that leave families feeling unheard or misled.
Other vivid stories touch personal, emotionally charged misfortunes: a patient whose oxygen hose was not properly attached, a fall outdoors that led to hospital admission, and a patient left in bed for long periods with inadequate seating or equipment. There are reports of belongings being lost or mixed up, including a tv donated to another resident, and of staff members who appeared disengaged or dishonest. A particularly harsh critique labeled the facility as a "joke" with rude interactions and unresponsive staff, while others recounted episodes of kindness from a few employees who did try to make things right amid a difficult system. One reviewer Guardian-angel-style noted that a specific staff member made a meaningful positive impact, underscoring that the facility's experience can vary dramatically from shift to shift and moment to moment.
Overall, the reviews present Crestwood as a place of strong contrasts. For every story of clean rooms, friendly faces, and responsive admissions staff, there are parallel narratives of heat, neglect, outdated conditions, and staffing shortages that compromise safety and comfort. The experiences depend heavily on individual staff, on the time of day, and on the level of management engagement at any given moment. Potential families weighing this facility should expect a wide range of outcomes: some residents and relatives feel deeply content and supported, while others warn strongly against placing a loved one there due to serious concerns about temperature control, hygiene, responsiveness, and overall safety. In approaching a decision, prospective residents and their families would do well to conduct thorough, current visits, speak with multiple staff and residents, verify maintenance and safety fixes, and assess whether the present leadership and staffing levels align with their own expectations for care and peace of mind.
30 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Crestline Rehabilitation And Nursing Center, located in Crestline, OH, offers a comfortable and supportive environment for seniors in need of assisted living services. With a range of amenities and care services available, residents can enjoy a high quality of life and personalized care.
The center provides residents with the convenience of cable or satellite TV in their fully furnished accommodations. A dining room is available for meals, which are prepared and served by staff following special dietary restrictions if necessary. For those who prefer to cook their own meals, kitchenettes are provided.
Outdoor spaces and gardens are accessible to residents, allowing them to enjoy fresh air and nature. Wi-Fi/high-speed internet is also available throughout the center for residents to stay connected with loved ones or engage in online activities.
Housekeeping services ensure that the living areas remain clean and tidy. Move-in coordination is offered to assist new residents with the transition process.
Care services at Crestline Rehabilitation And Nursing Center include 24-hour supervision to ensure the safety of residents at all times. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to help residents stay on track with their medication regimen.
The center recognizes the importance of mental well-being and offers a mental wellness program for all residents. This program aims to promote social engagement and emotional well-being through various activities and therapies.
Residents have the opportunity to participate in resident-run activities as well as scheduled daily activities organized by staff. These activities foster social interaction among residents while providing opportunities for entertainment, education, and recreation.
In addition to its amenities and care services, Crestline Rehabilitation And Nursing Center is conveniently located near multiple pharmacies, physicians' offices, restaurants, transportation options, and places of worship. This ensures that residents have easy access to essential services as well as opportunities for recreational outings or religious practices.
Overall, the Crestline Rehabilitation And Nursing Center provides a warm and welcoming environment where seniors can receive personalized care and assistance while enjoying a range of amenities and engaging in meaningful activities.
Crestline Rehabilitation And Nursing Center is located at 327 West Main Street, Crestline, OH 44827 in Richland County, Ohio
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