1995 East State Street, Salem, OH 44460
For more information about senior living options: (844) 490-3973
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Dr. Peters is described as the GOAT of knee surgeons, delivering a flawless knee replacement with excellent care and communication. The hospital was described as spotless from pre-surgery to post-surgery. Nurses Carla, Maxie, Emily, and Stacy were praised as amazing and providing outstanding care. OT and PT staff were thorough and well trained. The food service and housekeeping received high praise. The CEO of Salem Hospital was urged to salute the team, calling them true winners. ER personnel were praised for compassionate and attentive service. A staff member was credited with directing the patient to the best doctor and hospital, resulting in flawless care. Communication during the first and second procedures was described as flawless.
The hospital is described as greedy and no longer prioritizes patient care. Nurses have left and daily support staff are lacking, causing care to deteriorate. Billing is a nightmare with slow responses and a nonfunctional online portal; accounts often go to collections. ER wait times are extremely long and the process is inefficient. Some doctors are accused of not caring, lacking empathy and competence. Hygiene was neglected, with reports that staff did not wash hands or clean rooms. A doctor refused to refill a needed medication, leading to detox at home. Patient experiences include rude or inappropriate comments by staff and overall poor communication.There is a throughline in many of these patient accounts: a local hospital that once felt like a hopeful fixture in the community has slipped into a pattern of dissatisfaction, frustration, and erosion of trust. Across multiple voices, people describe leadership that seems focused more on financial returns than on delivering consistent, compassionate care. The newer leadership cliques are blamed for a cascade of problems - staff departures, thinning support for daily operations, and a culture that many feel has become petty or transactional rather than patient-centered. The pragmatic fallout is clear: fewer nurses and frontline workers, diminished morale, and a sense that "less is more" is no longer a guiding philosophy so much as a sign of neglect. In this climate, patients report searching for care elsewhere, with one voice noting that they would rather go to a different hospital miles away because the current facility feels unreliable and worn down.
Several reviews paint a stark image of daily care that falls short of basic expectations. Complaints run from hygiene lapses - hands not washed, rooms not cleaned, basic cleanliness neglected - to more troubling concerns about medical management. One patient recounts being kept in observation and made to feel as if they had a checklist of wrong diagnoses, while another laments the absence of essential support like timely medication refills after discharge, leaving them in a vulnerable state once home. The rhetoric toward certain physicians is pointed: references to doctors who appeared unconcerned or unavailable to help with ongoing issues, and a sense that some clinicians were more focused on appearances or expediency than on patient welfare.
Still, the reviews aren't uniformly grim. In a striking counterpoint to the broad dissatisfaction, one patient shares an extended, highly positive recounting of care around knee surgery performed by a surgeon they call the "GOAT" (greatest of all time). This experience spans pre-operative details through post-operative recovery, calling out not only the surgeon's technical skill but also the professionalism and kindness of the staff across the hospital: nurses Carla, Maxie, Emily, Stacy; the food service worker; housekeeping; and the occupational and physical therapy teams. The patient's wife also joins in with praise for the organization and communication, closing with a heartfelt message that the hospital's CEO should be proud of the team. This narrative emphasizes that, when the right people and processes align, the hospital can deliver flawless, compassionate care and leave a lasting positive impression.
Another dimension underscores the variability within the same institution: some ER encounters are described as compassionate and attentive, while other ER experiences are marked by long waits, bureaucratic friction, and process inefficiencies. One reviewer highlights the ER's extended wait times as a systemic issue - long waits for admissions, tests, and discharges, with the only quick moment often being the registration. The criticism sharpens into a judgment about management: a facility that looks efficient on paper yet delivers painfully slow patient flow in real time, especially when results from outsourced services add to the delay. Yet even here, some reviewers acknowledge that the nurses and a portion of the staff can be excellent, suggesting that the problems are not about every individual caregiver but about the hospital's overall systems and processes.
Billing and administrative operations emerge as another sustained point of friction. A number of posts focus on financial interactions: confusing online payment expectations, delayed or opaque billing communications, and a frustrating experience with collections. One patient describes a cycle in which the balance ends up in a collection agency, only to discover that the hospital had constraints or miscommunications about how to address it. The complaint is blunt: you can't reach a person, messages go unanswered, and the system seems more burdensome than helpful. In several accounts, the burden of administrative red tape overshadows the clinical care, turning what should be straightforward medical billing into a source of anxiety and resentment.
On balance, the collection of reviews paints a hospital with notable pockets of excellence - especially in certain surgical specialties and among dedicated teams - while also carrying persistent, widespread concerns about leadership, staffing, hygiene, patient safety, and administrative efficiency. The positive testimony around Dr. Peters and his staff - along with mentions of excellent pre- and post-operative care - serves as a vivid counterpoint to the more pervasive criticisms about the hospital's overall environment. The same facility that can produce one patient's life-changing, technically flawless procedure can, for another, feel like a place where patients must advocate for every basic need and navigate a maze of billing and administrative roadblocks.
In a more recent and emotionally charged note, a family expresses deep gratitude to ER personnel for compassionate care surrounding a brother's passing, signaling that there are still moments of meaningful, human connection within the system. This sentiment stands alongside profiles of highly professional and empathetic staff in other corners of the hospital, reminding readers that good care is possible even within a system that many feel is failing in other respects. The juxtaposition of praise and complaint underscores the inconsistent experience that colors people's decisions about where to seek care and how to engage with this hospital.
Taken together, these narratives depict a hospital that is at a crossroads. For some patients, there is genuine trust in skilled clinicians and a sense of teamwork that makes a difficult medical journey possible. For many others, however, the experience is dominated by frustration: delayed care, perceived indifference from some doctors, unsafe or unsanitary conditions, and a perception that administrative and billing systems are more obstructive than supportive. The overarching message is clear: while there are bright spots of exemplary care and dedicated personnel, there is a perceived need for fundamental reforms in leadership accountability, staffing stability, hygiene compliance, patient-centered communication, and streamlined billing. For anyone considering care at this facility, the combined voices suggest weighing recent experiences and, where possible, seeking care at alternatives that may offer more reliable processes and visibly consistent patient advocacy.
15 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Salem Regional Medical Center in Salem, OH is an assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community features a dining room where residents can enjoy delicious meals prepared and served by the staff. Each living space is fully furnished, providing residents with a comfortable and inviting environment. The community also boasts a beautiful garden and outdoor space where residents can relax, socialize, or engage in activities.
Housekeeping services are provided to ensure that the living spaces are kept clean and tidy at all times. Move-in coordination is available to assist new residents with the transition into their new home. Telephone and Wi-Fi/high-speed internet access are also provided for the convenience of the residents.
When it comes to care services, Salem Regional Medical Center offers assistance with activities of daily living such as bathing, dressing, and transfers. The staff is trained to provide specialized care for individuals with diabetes, including dietary management. Medication management is also available to ensure that residents receive their medications accurately and on time. Special dietary restrictions can be accommodated to meet individual needs.
The community offers scheduled daily activities that cater to various interests and preferences. Residents can participate in these activities to stay active and engaged within the community.
In terms of nearby amenities, there are cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and another hospital located conveniently close by. This allows residents easy access to additional services they may need or desire outside of the assisted living community.
Overall, Salem Regional Medical Center in Salem, OH provides a caring and comfortable environment for seniors who require assistance with daily tasks but still want to maintain their independence.
Salem Regional Medical Center is located at 1995 East State Street, Salem, OH 44460 in Mahoning County, Ohio
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