Normandy Manor Of Rocky River

Pros

• The facility is located in a lovely area with gardens, a park, and a lake nearby, providing a pleasant environment for residents.
• The meal menus are decent, offering residents a variety of food options.
• There seems to be a wide array of activities available for residents to participate in.
• The independent living section may be suitable for individuals who need minimal assistance with daily tasks.
• The location offers opportunities for outdoor enjoyment and engagement with nature.

Cons

• The level of incompetence regarding routine issues is astonishing.
• Property disappearing and being dismissed with "it happens" is unacceptable.
• Staff cannot accommodate dietary restrictions consistently, leading to significant weight loss and health issues.
• There has been an excessive delay in obtaining medical records, violating state requirements.
• The administration is inept and non-responsive.
• The facility appears to be understaffed and unable to efficiently respond to bedridden residents' needs.
• Some staff members treat older residents in a patronizing manner, which does not suit everyone.
• Communication with residents is difficult, as calls often do not go through or are mishandled by staff.

Review

The experiences shared by families regarding the independent living and memory care sectors of a nursing home in Normandy reveal significant disparities in quality of care and service delivery. While some residents may find the facility suitable for their needs, those seeking dedicated memory care for loved ones have reported troubling issues that highlight systemic problems within the establishment. The reviews paint a picture of a place that, despite having an appealing location with gardens, parks, and a serene lake across the street, falls short when it comes to meeting the essential needs of its most vulnerable residents.

One of the most glaring concerns raised is the apparent incompetence regarding routine operations within the memory care unit. Family members have expressed astonishment at instances where personal property has gone missing, with staff dismissively remarking that "it happens." Such an attitude towards lost belongings is simply unacceptable, especially in an environment where trust and dignity are paramount to both residents and their families. This lack of accountability raises serious questions about the facility's commitment to ensuring a safe and respectful living space for those suffering from memory-related conditions.

Dietary accommodations present another troubling issue for families advocating for their loved ones' health. Inconsistent management of dietary restrictions has reportedly led to significant weight loss among residents, exacerbating existing health problems. In a setting where nutrition plays a critical role in overall well-being, failing to regularly address such requirements reveals a worrisome neglect of fundamental patient care standards. Families are understandably concerned not just about their loved ones' physical health but also about how these dietary oversights could impact their quality of life.

The delays encountered in accessing medical records further exemplify the administrative shortcomings within this facility. A nearly three-week wait for documents that are required by state law to be provided within two business days illustrates a disregard for both regulatory standards and familial rights. Such delays can hinder timely medical decisions and interventions crucial for individuals who rely on prompt access to their healthcare information—especially concerning memory care patients who may require immediate attention or adjustments to treatment plans.

In light of these repeated issues, affected families are taking proactive steps toward addressing their grievances through formal channels such as filing complaints with county ombudsmen and exploring potential legal avenues regarding the facility’s compliance with healthcare regulations. Their intent is clear: they seek accountability for what they view as ineptitude on behalf of administration officials who have proven unresponsive to serious concerns raised by family members about the level of care given to residents.

On another note, while some aspects such as meal menus and activities available within the independent living portion seem satisfactory at first glance, it becomes evident that this facility caters better to individuals requiring minimal support rather than robust nursing care. Reviews indicate that staffing levels seem inadequate when responding promptly to those bedridden or needing consistent assistance throughout the day. Additionally, patrons expressed discomfort regarding certain staff interactions; reports suggest instances where caregivers adopt patronizing behaviors towards older adults—an approach that can alienate seniors who maintain substantial cognitive faculties.

Overall, while this Normandy nursing home complex boasts inviting grounds and varied activity options appealing for independent living arrangements, it presents stark challenges in effectively supporting individuals requiring memory care or more comprehensive nursing services. Families advocating for elderly relatives deserve far better than what has been experienced; acknowledgment and responsiveness from administration must improve significantly if this facility intends to fulfill its promise as a place invested in resident welfare—a standard every person deserves during their golden years.

Restaurants

• Panini's Bar and Grill (0.8 miles)
• Wine Bar Rocky River (1.6 miles)
• Mitchell's Ice Cream (1.6 miles)
• First Watch (1.8 miles)
• Joe's Deli & Restaurant (1.9 miles)
• The Avenue Tap House (2.5 miles)
• Dover Gardens Tavern (2.9 miles)

Physicians

• Orthopedic Associates Westlake (1.3 miles)
• North; Shore Gastroenterology & Endoscopy Center (1.7 miles)
• Premier Physicians (2 miles)
• Bay Dental Offices (2.6 miles)
• Fairview Ob Gyn Associates Crocker (4.2 miles)
• Cuyahoga County Board of Health (6.5 miles)

Pharmacies

• Walgreens (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Marc's Stores (1.5 miles)
• Walgreens (2.2 miles)
• Discount Drug Mart (2.8 miles)
• CVS Pharmacy (3 miles)
• Rite Aid (3.1 miles)

Cafes

• Starbucks (1.5 miles)
• Panera Bread (1.8 miles)
• Starbucks (3.6 miles)
• Starbucks (4.4 miles)
• Starbucks (4.5 miles)
• Rising Star Coffee Roasters (4.5 miles)
• Starbucks (5 miles)

Parks

• Bohlken Park (1.7 miles)
• Tri-City Park (1.8 miles)
• Metroparks Rocky River Reservation North (2.3 miles)
• Niagara Park (2.8 miles)
• Bain Park (2.8 miles)
• Lakewood Park (4 miles)
• Rocky River Reservation (4.9 miles)

Hospitals

• Cleveland Clinic - Fairview Hospital (3.1 miles)
• CCF Fairview Hospital (3.1 miles)
• St John Medical Center (4.7 miles)
• Cleveland Clinic - Avon Hospital (5.8 miles)

Transportation

• Cleveland Rental Car Center (4.1 miles)
• National Car Rental (4.2 miles)
• Hertz Rent A Car (4.2 miles)
• Concourse B (4.8 miles)
• American Airlines Ticket Counter (4.9 miles)
• United Airlines Ticket Counter (4.9 miles)
• TSA Checkpoint C (4.9 miles)

Theaters

• Regal Crocker Park & Imax (4.4 miles)

Places of Worship

• St Barnabas (4.6 miles)
• Jehovah's Witnesses (4.8 miles)
• St Ignatius of Antioch Church (6 miles)