The Care Center at the Normandy

Pros

• The family member appreciates the efforts to create an environment for their loved one, despite the challenges faced.
• They recognize that the experience in the memory care area may have been more positive compared to independent living.
• There is an acknowledgment of the need for improved communication and responsiveness from staff regarding residents' care needs.
• The family member is proactive in trying to maintain cleanliness and comfort for their father, demonstrating love and dedication.
• They express hope that improvements can be made within the facility to enhance the quality of care for all residents.

Cons

• The toilet was broken and dirty, causing distress for the residents.
• Instead of addressing the situation appropriately, staff called the police, leading to unnecessary trauma for an elderly resident.
• The facility failed to communicate effectively about calling hospice care when needed.
• The cleanliness of the living area was subpar, with residents having to bring their own cleaning supplies.
• There were significant discrepancies in care quality between independent living and memory care areas.
• Staff showed incompetence in managing routine issues, resulting in lost personal belongings and inadequate dietary accommodations.
• There were delays in obtaining medical records, violating state requirements and causing frustration for families.
• Administration exhibited ineptitude and a lack of responsiveness to residents’ needs and concerns.

Review

The experiences shared regarding the care and living conditions at Normandy showcase profound dissatisfaction with the facility's handling of both routine maintenance and critical health situations. One particularly distressing incident involved an 89-year-old resident whose toilet was broken, leading to a situation that spiraled out of control. Instead of addressing the immediate issue or calling for hospice assistance – which would have been more appropriate given the elderly resident's fragile state – the staff opted to call the police. This resulted in a deeply traumatic experience for the elderly man, who was physically manhandled into an ambulance by officers during what should have been a compassionate intervention. Such actions highlight a significant lack of judgment and sensitivity from the staff, raising questions about their training and ability to care for vulnerable residents.

The aftermath of this incident did not provide any reprieve, as upon returning home after three days in the hospital, not only was there still no solution to the broken toilet issue, but it remained unaddressed. The family member noted that they were informed by hospital personnel that next time hospice should be called instead—an indication of systemic failures within Normandy's care protocols. These failures paint a grim picture of how issues are handled within independent living areas, suggesting a broader neglect in urgent situations affecting residents' wellbeing.

Beyond these alarming incidents concerning medical emergencies, day-to-day living conditions at Normandy also leave much to be desired. The reviewer expressed concerns about cleanliness, noting that personal cleaning supplies had to be brought from home due to inadequate maintenance by the facility’s staff. Floors were described as "gross," windows dirty, and dust accumulation on high surfaces such as cabinets indicated negligence in routine cleaning practices. This raises significant questions about hygiene standards maintained within this facility, especially when considering the health vulnerabilities present among elderly residents.

Comparison with another part of Normandy—the memory care unit—illustrates further shortcomings in care delivery across different sections of the facility. Residents in memory care faced challenges related to dietary restrictions that were not consistently accommodated—a serious oversight for individuals who may rely heavily on proper nutrition for their overall health and wellbeing. The consequences were tangible; weight loss occurred alongside existing health issues exacerbated by improper meal management. It’s troubling when basic nutritional needs aren’t prioritized or met adequately for those who are most vulnerable.

Administrative incompetence further complicates matters at Normandy; families seeking vital information encounter considerable delays, such as waiting nearly three weeks for access to necessary medical records despite state mandates requiring quicker responses (within two business days). This kind of inefficiency not only creates stress but also hampers families’ abilities to make informed decisions regarding their loved ones’ ongoing care and treatment plans.

Overall, it is clear from these reviews that both operational shortcomings and lapses in basic human dignity plague Normandy’s independent living area and its memory care unit alike. The overarching sentiment strongly discourages recommending this facility for either category of resident due to its inept administration and apparent disregard for essential quality standards in caregiving environments. Families deserve transparency, respect, adequate response in emergencies, maintenance support for their loved ones’ living spaces—and most importantly—a safe environment where dignity is upheld at every level of care provided.

This part of Rocky River, Ohio offers a convenient and diverse range of amenities for seniors looking to settle in the area. There are several pharmacies located within a short distance, making it easy to access medication and healthcare services. A variety of cafes and restaurants provide options for dining out or grabbing a coffee with friends. Nearby parks offer opportunities for outdoor recreation and leisurely walks. The presence of reputable physicians and hospitals ensures quality healthcare facilities are easily accessible. In addition, there are car rental services available for convenient transportation, as well as theaters and places of worship within a reasonable distance. Overall, this neighborhood provides a well-rounded community with plenty of resources for seniors to enjoy a comfortable and fulfilling lifestyle.

Pharmacies

• Walgreens (0.5 miles)
• Marc's Stores (0.6 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (2.3 miles)
• Marc's Stores (2.4 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.6 miles)

Cafes

• Starbucks (0.6 miles)
• Panera Bread (1 miles)
• Starbucks (3.3 miles)
• Rising Star Coffee Roasters (4 miles)
• Starbucks (4.8 miles)
• Starbucks (4.8 miles)
• Starbucks (4.9 miles)

Parks

• Bohlken Park (0.8 miles)
• Tri-City Park (1.2 miles)
• Metroparks Rocky River Reservation North (1.7 miles)
• Bain Park (2 miles)
• Niagara Park (2.2 miles)
• Lakewood Park (3.7 miles)
• Rocky River Reservation (4.3 miles)

Restaurants

• Panini's Bar and Grill (1.3 miles)
• Joe's Deli & Restaurant (1.3 miles)
• Mitchell's Ice Cream (1.4 miles)
• Wine Bar Rocky River (1.4 miles)
• First Watch (1.6 miles)
• The Avenue Tap House (2.2 miles)
• McDonald's (2.8 miles)

Physicians

• Orthopedic Associates Westlake (1.8 miles)
• Premier Physicians (2.1 miles)
• North; Shore Gastroenterology & Endoscopy Center (2.3 miles)
• Bay Dental Offices (3.3 miles)
• Fairview Ob Gyn Associates Crocker (4.7 miles)
• Cuyahoga County Board of Health (5.6 miles)
• Southwest Family Physicians (6.8 miles)

Hospitals

• Cleveland Clinic - Fairview Hospital (2.2 miles)
• CCF Fairview Hospital (2.2 miles)
• St John Medical Center (4.8 miles)
• Cleveland Clinic - Avon Hospital (6.3 miles)

Transportation

• Cleveland Rental Car Center (3.2 miles)
• National Car Rental (3.3 miles)
• Hertz Rent A Car (3.3 miles)
• Concourse B (4 miles)
• American Airlines Ticket Counter (4 miles)
• United Airlines Ticket Counter (4.1 miles)
• TSA Checkpoint C (4.1 miles)

Theaters

• Regal Crocker Park & Imax (4.8 miles)

Places of Worship

• Jehovah's Witnesses (4.9 miles)
• St Barnabas (5.3 miles)
• St Ignatius of Antioch Church (5.4 miles)