230 South Crown Hill Road, Orrville, OH 44667
For more information about senior living options: (866) 208-4318
Overall Review of Orrville Pointe
Pros
The staff are caring and attentive.- The administrator is highly engaged and aware of residents' needs.
- Amy the nurse is amazing with her patients.
- Management is awesome and the staff are friendly and helpful.
- The admissions director communicates well, is responsive, and listens to concerns.
- The facility provides excellent personal care.
- Residents have shown health improvements and enjoy the food and staff.
- The staff handle challenging situations with patience and a positive attitude.
Cons
Residents were abused and treated very badly by aides.- The reviewer would not recommend the facility to anyone due to the poor care.
- Staff were lazy and noisy; food was stolen from trays and no bathing was offered.
- A staff member looked through residents' drawers, violating privacy.
- Laundry was never returned to residents.
- Information for power of attorney and messages to doctors were blocked by nurses.
- Care was awful, with residents soaked in urine and neglected for days.
- The facility was filthy, with a strong odor of feces, unwashed linens, rust on the call button clip, and dirty diapers left in the trash.
Review
Orrville Pointe is best suited for families seeking a hands-on, attentive care team and an administrator who stays closely involved in daily operations. The reviews repeatedly highlight a nursing and office staff that appear genuinely caring, with administrators and admissions staff able to engage with families, coordinate next steps, and advocate for residents’ needs. The facility seems to perform best for residents who benefit from personalized reminders and assistance, such as helping with hearing aids, bringing meals to a resident when dining room access is a challenge, and supporting rehab progress. The combination of approachable staff and a clear emphasis on daily personal care can translate into meaningful improvements in comfort and function for some residents.
Those with significant concerns about cleanliness, safety, or governance may want to consider alternatives. A number of comments center on serious red flags: reports of neglect, neglectful or disrespectful treatment, and a sense that resident safety and basic hygiene are not consistently prioritized. Multiple reviewers describe unsanitary conditions, odor issues, and lapses in infection control, including soiled linens and dirty rooms. Additional criticisms focus on high turnover, uneven leadership, and difficulty obtaining timely information or responses from the medical and administrative teams. For families facing chronic safety concerns, inconsistent staffing, or leadership instability, other options are likely more reliable.
The strongest positives, the observed care, the responsiveness of the admissions director, and the perceived engagement of the administrator, do not fully offset the larger, ongoing concerns raised in several reviews. When staff are described as caring, they are also described as overworked and under support, suggesting that even in good moments, systemic pressures limit consistency. Positive health signals come through in individual resident stories: one resident’s family notes improved mobility, better daily routines, and concrete steps to address hearing and feeding needs; another family praises the staff’s kindness and the resident’s stable mood. Yet these gains sit against broader complaints about odor, cleanliness lapses, and failures to maintain basic standards of housekeeping and resident dignity in other units and times.
The facility’s age and some environmental deficiencies matter in decision-making. An older building can be workable if the care team delivers reliable support and there is steady, transparent communication about care plans. However, when documentation gaps and access to physicians or timely updates to power of attorney become obstacles, the appeal fades quickly. Prospective families should press for current, concrete proofs of housekeeping schedules, infection-control practices, and a recent, comprehensive audit of resident rooms and common areas. Tour every floor, meet frontline staff, and ask for direct feedback from current residents about daily routines, meal service, and response times to calls.
Actionable due diligence is essential. Request a detailed current care plan for the resident, including meds, therapies, and progress notes. Ask to speak with a charge nurse or DON, and request copies of the last several incident or complaint logs, if permissible. Verify Ohio state inspection results and any corrective action plans tied to sanitation, staffing ratios, or infection control. Speak with multiple families who have residents currently living there to gauge consistency across shifts. Confirm transfer protocols, especially if rehab or short-term stays are anticipated, and ensure there is a clear, timely line of communication with the physician and the designated power of attorney.
Bottom line: Orrville Pointe can be a solid fit for families prioritizing compassionate, engaged staff and visible efforts to support rehab and daily living tasks, particularly when the resident can benefit from hands-on help and a responsive administration. But the weight of recurring concerns about safety, cleanliness, and leadership stability is nontrivial. For families where these red flags would undermine confidence in daily oversight and infection control, exploring other options is strongly advised. A careful, fact-based visit and verification process will reveal whether Orrville Pointe’s strengths align with the resident’s needs or whether another community better preserves safety, cleanliness, and consistent communication.
47 resident community capacity
Skilled Nursing Facility
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Akron-Canton Regional (19 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
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