Orrville Pointe
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230 South Crown Hill Road, Orrville, OH 44667
For more information about senior living options: (844) 490-3973
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The staff are caring and the administrator is attentive and highly engaged in the facility. Nurse Amy is amazing with her patients. Management is awesome and the staff are friendly and helpful. The admissions director is amazing, communicating well and promptly, and listening to concerns. The care has improved health, with no further skin infections, and the resident enjoys the food and staff. The staff are nice, and the facility provides excellent personal care. The father was treated with respect and made many friends there.
Residents were abused and treated very badly by aides, and the reviewer would not recommend the facility. Aides were lazy and reportedly stole food from trays; bathing was not offered. An aide slept on the job and rummaged through drawers in residents' rooms. Laundry was never returned to residents. A resident died after being dropped during a bath; witnesses claimed staff dropped her. The facility's turnover was deplorable, including a shutdown with aides fired and a reopening under a new name. Staff refused to provide information to the power of attorney and blocked messages to the doctor; care was awful, including a resident being soaked in urine for two days. The new director of nursing was described negatively and allegedly told a family member to remove their father if they were broke. The facility was filthy, with a strong smell of feces on the second floor, dirty diapers in the trash beside the bed, and bed linens not changed; housekeeping was criticized as needing firing. A grandmother's room lights and bathroom light were not fixed for two weeks.Across the collection of firsthand accounts, Orrville Pointe emerges as a place of stark contrasts. One reviewer paints a grim and horrifying picture: abuse and poor treatment by aides, neglect in basic care like bathing and feeding, and ongoing noise from staff. They describe not getting laundry back, being unable to bathe, and seeing staff sleep or stare into drawers while on duty. There are deeply troubling anecdotes about a mother who was blind and depended on others for care, who allegedly could not be fed properly, was left to put fingers in her food, and who was dropped during a bath and fell into a coma and died. The writer says they witnessed the drop, contacted the owner about going to court, and were told "how much" they wanted for compensation. The account concludes with claims that the facility was shut down, all aides fired, then reopened under a new name, Jaz, after being known as Orrville Pointe. It is a harrowing entry that casts a long shadow over the facility's past in that person's memory.
Other reviews describe a stark turnover that is "deplorable," suggesting instability and inconsistency in care. Yet within the same broad space of experiences, there are opinions that celebrate the facility, praising the people who work there. One reviewer insists that a family member receives genuine care and notes that the administrator is attentive, engaged, and very aware of residents' needs, with staff described as caring and the overall management as wonderful. In another positive voice, a reviewer highlights nurse Amy as amazing with patients, expressing gratitude for a place that feels like a good match for their loved one. And another line speaks to an overall, upbeat impression: management is awesome, staff are friendly and helpful, and there is a sense of a caring community.
The narrative then shifts to a detailed, more nuanced set of personal experiences that are decidedly positive. A family member who has been there for several months describes monthly progress reviews that focus on practical support - ensuring hearing aids are worn, bringing food trays when the resident isn't able to go to the dining room, and noting improvements in health and mobility. This reviewer claims there have been no further skin infections since a move to Orrville Pointe, weight has normalized, and the patient remains engaged with food and staff, with a sense of improvement far beyond what was seen at a previous facility. The sentiment emphasizes that treating the resident well, listening to needs, and maintaining a positive attitude can trump concerns about the building's age or outside appearances.
Not all experiences align with such optimism, however. A family member recounts a failure to obtain information from the facility because the power of attorney was not given direct access, and messages to physicians had to be routed through a nurse. They recount an awful care episode - soaked in urine and causing pain - where the resident was left in distress for two days, prompting removal from the facility on the second day. The tone here is urgent and accusatory, pointing to systemic barriers to communication and a sense that governance and responsiveness were failing when it mattered most.
The commentary also covers leadership changes in stark terms. One reviewer laments the arrival of a new director of nursing, calling her "Cruella DeVil" in a hyperbolic comparison and recounting a scene where she allegedly told them to remove a father from the facility if they were financially strained. This depiction underscores a perception that the facility's leadership style can be blunt, unsympathetic, and disconnected from the concerns of families who are trying to advocate for their loved ones.
Another set of experiences portrays Orrville Pointe as a place closer to a prison than a home. A reviewer describes only a month-long stay for an aunt, followed by the sense that the environment was unstructured and chaotic, with overworked nurses and aides trying to keep up without enough support. The phrase "not a facility, but a prison" lingers as a powerful indictment of what they witnessed, reinforcing the impression that organizational deficiencies, staffing gaps, and insufficient attention to patient happiness and comfort can make the experience feel inhumane.
Against these heavy critiques, there are accounts that circle back to positive notes about care. A different parent reports that their father had a mostly positive experience over several months, with staff who were respectful and who helped connect him with the right next steps. They credit an admissions director with excellent communication and responsiveness and describe a period of time when life improved for their father under the facility's care. This perspective serves as a counterpoint to the more critical voices, suggesting that some residents do receive compassionate, effective attention and that the staff can be kind, capable, and engaged when conditions allow.
The more alarming observations center on cleanliness, odor, and infection-control concerns. One reviewer reports that the second floor carried a strong smell of feces, with a potty chair soiled in ways that imply lapses in cleaning. Bed linens were not changed for extended periods, and rust appeared on sheets where the call button had been attached for too long. Diapers were left in a trash can beside a bed for days, and a wider accusation is made that the facility's housekeeping leadership is failing, contributing to a dirty and unsafe environment. The writer implicates broader leadership issues and suggests that understaffing is part of the problem, with a sense that the facility's physical state and hygiene reflect deeper governance challenges.
There are other, smaller notes that shape a broader impression. A reviewer remarks that the building is old, yet the staff is friendly, and another notes a two-week period for a grandmother in rehab with lights not being fixed. Finally, a short line appears that sounds almost at odds with the rest: "Provides excellent personal care!" This last remark stands out as a singular, concise endorsement amid the longer, more conflicted tapestry of experiences.
Taken together, the reviews form a mosaic of very human experiences - some filled with gratitude for staff who show patience, attentiveness, and practical support; others saturated with fear, frustration, and anger over perceived neglect, poor hygiene, and restrictive or punitive leadership. The same facility is alternately praised for compassionate care and criticized for unaddressed abuse allegations, communication barriers, and serious cleanliness problems. The narratives suggest that outcomes may depend on whom you encounter, when you are there, and possibly which unit or shift is present on a given day.
Ultimately, Orrville Pointe appears to be a place where care quality can swing dramatically between different moments and different people. For some families, it has offered relief, support, and meaningful progress for their loved ones, backed by involved administrators, responsible admissions staff, and a culture of attentiveness. For others, it has represented fear, neglect, and a sense that essential needs - dignity, timely information, cleanliness, and humane handling - are not consistently met. If there is a common thread, it is the urgent call for consistent standards, transparent communication, robust staffing, and careful oversight to ensure that the care being provided aligns with the compassion families expect and the safety residents deserve.
47 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Akron-Canton Regional (19 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Orrville Pointe in Orrville, OH is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community provides cable or satellite TV, a dining room for communal meals, and fully furnished apartments for a comfortable living experience. Residents can enjoy spending time in the beautiful garden or outdoor spaces.
Housekeeping services are provided to keep the apartments clean and organized. A kitchenette is available for those who prefer to prepare their own meals or snacks. Move-in coordination assistance is offered to make the transition into the community as smooth as possible.
Restaurant-style dining ensures that residents can enjoy delicious and nutritious meals that cater to their specific dietary needs. Special dietary restrictions are accommodated to ensure that each resident's health requirements are met.
For leisure activities, Orrville Pointe offers a small library for reading enthusiasts and Wi-Fi/high-speed internet access for staying connected with loved ones. Resident-run activities are organized regularly, giving residents opportunities to socialize and engage with one another. Scheduled daily activities keep residents active and entertained throughout their stay.
The care services provided at Orrville Pointe include 24-hour supervision, assistance with activities of daily living such as bathing, dressing, and transfers. Staff members are trained to provide diabetes diet management, medication management, and mental wellness programs to address residents' specific health needs.
Orrville Pointe is conveniently located near parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals - ensuring easy access to essential amenities and medical services.
Overall, Orrville Pointe is dedicated to creating a supportive and comfortable environment where residents can receive personalized care while enjoying a vibrant lifestyle within a close-knit community.
Orrville Pointe is located at 230 South Crown Hill Road, Orrville, OH 44667 in Wayne County, Ohio
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Outdoors
