Amberwood Manor in New Philadelphia, OH
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245 South Broadway, New Philadelphia, OH 44663
For more information about senior living options: (844) 490-3973
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The D.O.N. and nursing staff are described as very helpful and treating families like part of the family. Amberwood Manor's staff is described as excellent and genuinely caring for the residents. The therapy gym is beautiful, and the activities are engaging for residents and visiting families. The facility is described as homelike with a small-community feel, where staff work together like a family. The Covid-19 response is praised for utmost care, dignity, and respect for residents. Leadership and staff, such as Paula, are highlighted as great and helpful to families. Reviewers express extreme satisfaction, saying they would give ten stars or more.
Visiting during Covid was still very difficult despite staff efforts to facilitate it. The social worker was described as giving one price one day and a different price another day, implying dishonesty. Billing and insurance issues arose from inconsistent charges and unclear payment explanations. The facility allegedly neglected a resident, with infections, wounds, and feeding-tube care that were not properly managed. There were reports of unsafe conditions and poor hygiene, including a resident left in wet conditions and not promptly cared for. A bed was broken for about two weeks despite assurances it would be replaced. Medications were delayed or not delivered on time, and staff did not consistently pass along messages. Belongings were allegedly stolen and residents were blamed for the losses. The facility was perceived as understaffed and dirty, with visible cleanliness and safety concerns. One reviewer called Amberwood Manor "the worst nursing home ever" due to neglect. Some reviews suggested that many five-star ratings came from employees, casting doubt on the credibility of the praise.Amberwood Manor is best suited for families seeking a small, homey nursing-home atmosphere where staff cultivate real relationships with residents and families. The campus presents as a tight-knit, "neighbors helping neighbors" kind of place, with a therapy gym, varied activities, and a kitchen that earns consistently positive mentions. For residents who respond well to a homelike environment, predictable routines, and staff who know their preferences, Amberwood often delivers a level of personalized attention that larger facilities struggle to match. It is less ideal for those prioritizing clinical intensity, rapid escalation of medical needs, or a pristine, hospital-like operations center.
Pros that consistently surface in reviews include standout caregiving from nurses and STNAs, a welcoming front-of-house culture, and a genuine sense of teamwork on the units. Families note that the staff treat residents like people, not tasks, and that communication from the most engaged team members can feel open and responsive. The amenities - most notably the therapy gym, activity roster, and the small-community feel - also contribute to a perception of better quality of life within the halls. When everything clicks, Amberwood's warmth and attentiveness offset many common senior-living anxieties.
Yet several reviews temper those strengths with notable caveats. Mixed experiences around medication timing and responsiveness on night shifts create real concern about consistency in daily care. Visitors and families report difficulty reaching staff by phone at times and uneven information flow, especially when changes occur or when a resident's condition shifts. There are also serious accusations in some accounts about neglect or safety lapses, including infections and injuries that were not promptly addressed. While some families defend the facility and acknowledge exceptional bedside care, the breadth of opinions suggests that reliability can vary by shift, by unit, and over time.
In weighing the pros against the cons, Amberwood's strongest argument rests on the staff's humanity and the intimate, family-like environment. For families who value a smaller footprint where caregivers know the resident's history and preferences, the positives can feel decisive. However, the counterweight is significant: inconsistent care delivery patterns, occasional communication gaps, and the possibility of prolonged issues with transfers, supplies, or safety events. The contrast between the best days - where residents receive thoughtful, patient-centered attention - and the hardest days - where delays and miscommunications occur - means this community rewards those who actively participate in oversight and tours, rather than relying on pass-through assurance.
Prospective families should approach with a concrete plan for due diligence. Schedule unannounced visits to observe how staff interact with residents during daily routines, meals, and therapy sessions. Request candid conversations with the director of nursing and multiple shifts to gauge consistency. Review a resident's care plan, current medications, and how changes are communicated to families. Ask about staffing ratios, turnover, and safety protocols, especially around falls, wounds, and transport to medical appointments. Tour both North and South sides, sample meals, and talk to current families about how issues are resolved and how often updates are provided.
In the end, Amberwood Manor lands as a strong fit for families who prize warmth, personal attention, and an approachable, smaller-community feel. It is a credible option for long-term living when the emphasis is on everyday quality of life and interpersonal care rather than clinical theater. Those who require relentless operational predictability, transparent pricing with absolute consistency, or aggressive medical management may wish to consider alternatives - whether larger facilities with more standardized processes or in-home options that offer more direct oversight. The right family can make Amberwood Manor sing, but careful, on-site validation remains essential before deciding.
49 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Amberwood Manor in New Philadelphia, OH is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services to its residents. Our goal is to provide a comfortable and fulfilling living environment where seniors can thrive.
Our spacious and fully furnished apartments are designed with the needs of seniors in mind. Each apartment features cable or satellite TV, a kitchenette, and Wi-Fi/high-speed internet access for the convenience and enjoyment of our residents. The outdoor spaces, including gardens and outdoor seating areas, offer opportunities for relaxation and enjoying the fresh air.
At Amberwood Manor, we understand the importance of nutritious meals for our residents' overall health. Our restaurant-style dining room offers delicious meals prepared by our skilled chefs. We are able to accommodate special dietary restrictions to ensure that all residents receive meals that meet their specific needs.
Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to ensure that residents receive their medications in a timely manner. We also have a mental wellness program in place to support the emotional well-being of our residents.
Socialization and engagement are important aspects of life at Amberwood Manor. Residents have the opportunity to participate in resident-run activities as well as scheduled daily activities organized by our staff. These activities promote social interaction and help maintain an active lifestyle.
Located in New Philadelphia, OH, Amberwood Manor benefits from its proximity to various amenities in the area. There are four cafes nearby where residents can enjoy a cup of coffee or grab a bite to eat with friends or family. Additionally, there are several parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals nearby for added convenience.
Choose Amberwood Manor for your loved ones' assisted living needs - a community that provides exceptional care services along with numerous amenities for an enjoyable and fulfilling senior living experience.
Amberwood Manor is located at 245 South Broadway, New Philadelphia, OH 44663 in Tuscarawas County, Ohio
Amberwood Manor on seniors.fyi includes 10 photos including images showing interior, healthcare, bedroom, bathroom, dining, lounge, lighting, windows, and more.
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