Amberwood Manor in New Philadelphia, OH
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245 South Broadway, New Philadelphia, OH 44663
For more information about senior living options: (844) 490-3973
The staff were pleasant. She had no problems with the staff or getting what she needed. The facility was very clean and nice. They went above and beyond for her grandma and the family. They treated him like a human. The nurses Heidi, Danielle, and Amanda treated him like a human. Amberwood Manor has an excellent staff who genuinely care about the residents. The therapy gym is beautiful. The building is a small community and feels like a family. Amberwood is a beautiful facility with a wonderful team. They would recommend Amberwood.
The staff were incompetent and unreachable, making it impossible to get updates about a family member. Medications did not arrive on time and nurses did not follow through on promises. Residents were left in wet, soiled conditions for long periods, leading to sores and infections. A patient was left unattended after a fall and staff blamed others rather than providing care. Dentures were reportedly thrown away, and some belongings went missing. Kitchen staff were rude to a resident who asked for a simple cup of coffee. The facility is severely short-staffed, resulting in dirty rooms and inconsistent care. One reviewer called Amberwood Manor the worst nursing home ever due to neglect.Amberwood Manor in New Philadelphia is best suited for families seeking a smaller, homelike nursing home where staff form real, ongoing relationships with residents and their loved ones. This community favors a hands-on, people-first approach: attentive aides, compassionate nurses, and a therapy program that feels integrated into daily life. Residents often encounter a welcoming, family-like atmosphere, with staff who are praised for warmth, approachability, and a visible commitment to daily well-being. The setting appeals to those who value consistency in routine, accessible activities, and a sense that staff know the resident’s story. For families prioritizing intimacy, personalized attention, and easier line-of-sight oversight, Amberwood stands out as a solid fit. This is not, however, a transparent fit for everyone; it will not satisfy every expectation, especially for those who demand round-the-clock doctor presence or highly standardized operational polish.
On the positive side, the strongest, recurring thread is the depth of caregiver engagement. Multiple reviews recount staff treating residents like family, with nurses and STNAs going above and beyond to respond to needs, listen, and provide reassurance. The therapy gym, varied activities, and the food program are repeatedly highlighted as meaningful benefits, contributing to a sense of purpose and enjoyment beyond basic care. Family members repeatedly emphasize open communication, from front-office staff to nursing floors, and several accounts praise the caring culture that permeates the building. The smaller, community-focused environment appears to foster collaboration among departments, allowing family input to feel heard and respected. When the goal is practical, day-to-day warmth and reliable assistance, Amberwood delivers with measurable impact.
Yet, a closer read reveals notable cautions that families must weigh. A subset of reviews describe lapses or frustrations around administrative and operational rhythm: difficulty reaching staff by phone, delayed or inconsistent medication delivery, and occasional gaps in timely responses from night or weekend shifts. While many families praise the bedside care, others flag moments when communication did not translate into prompt action, or when residents did not receive treatments on schedule. A few comments touch on the cadence of physician involvement, with some residents seeing clinicians less frequently than expected. The spectrum of experiences is broad enough that potential residents should assume that daily operations can vary by shift and by staff assignment, and that diligence will be needed to monitor care plans and adherence.
There are also more serious, albeit less common, concerns reflected in the reviews. One lengthy account alleges neglect and harm, including sores and infections, missed care, and misplacement or loss of personal items, followed by frustration with accountability. That single voice is stark and demanding in its implications, underscoring the reality that no facility operates in perfect consistency at all times. Even among the glowing testimonies, there is a reminder to prospective families: investigate thoroughly, verify care standards, and corroborate with multiple sources. Amberwood’s reputation for kindness and teamwork does not erase the risk that care gaps or miscommunication can occur, and the gravity of these claims merits careful, on-site scrutiny before placement decisions are finalized.
In terms of decision-making leverage, the pros align strongly with families who prize an engaged, small-community feel where staff know residents personally and can tailor activities, meals, and routines. The cons, primarily around communication lapses, occasional delays in care delivery, and the potential for more serious safety concerns, invite a proactive stance: perform due diligence, request a direct conversation with the director and the head nurse, and insist on witnessing the daily flow of care, medication administration, and incident reporting. Prospective residents should demand a candid tour that includes a thorough look at the therapy gym, dining options, and both sides of the building to gauge how accessibility and staffing translate into real-world experiences. It is essential to confirm staffing ratios for day and night shifts and to review recent patient feedback logs and corrective action plans.
Ultimately, Amberwood Manor offers a compelling, home-like option for families who want a tight-knit community with genuine warmth, hands-on staff, and a vibrant activity calendar. It is less suited for those who require a fortress of administrative certainty, fail-proof medication management, or guaranteed omnipresent physician oversight. The decision should hinge on whether the anticipated emotional and social benefits outweigh the operational risks that appear in some reviews. If choosing Amberwood, pursue a disciplined, empirical evaluation: tour thoroughly, interrogate the care team about med timing and response times, review incident and complaint records, and verify that the resident’s specific medical and functional needs, such as wound care, feeding support, or mobility assistance, can be met consistently. For families prioritizing a human-centered, community-powered setting, Amberwood Manor can be a meaningful home; for those whose tolerance for operational variability is low, alternatives with more standardized processes may be worth considering.
49 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Amberwood Manor in New Philadelphia, OH is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services to its residents. Our goal is to provide a comfortable and fulfilling living environment where seniors can thrive.
Our spacious and fully furnished apartments are designed with the needs of seniors in mind. Each apartment features cable or satellite TV, a kitchenette, and Wi-Fi/high-speed internet access for the convenience and enjoyment of our residents. The outdoor spaces, including gardens and outdoor seating areas, offer opportunities for relaxation and enjoying the fresh air.
At Amberwood Manor, we understand the importance of nutritious meals for our residents' overall health. Our restaurant-style dining room offers delicious meals prepared by our skilled chefs. We are able to accommodate special dietary restrictions to ensure that all residents receive meals that meet their specific needs.
Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to ensure that residents receive their medications in a timely manner. We also have a mental wellness program in place to support the emotional well-being of our residents.
Socialization and engagement are important aspects of life at Amberwood Manor. Residents have the opportunity to participate in resident-run activities as well as scheduled daily activities organized by our staff. These activities promote social interaction and help maintain an active lifestyle.
Located in New Philadelphia, OH, Amberwood Manor benefits from its proximity to various amenities in the area. There are four cafes nearby where residents can enjoy a cup of coffee or grab a bite to eat with friends or family. Additionally, there are several parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals nearby for added convenience.
Choose Amberwood Manor for your loved ones' assisted living needs - a community that provides exceptional care services along with numerous amenities for an enjoyable and fulfilling senior living experience.
Amberwood Manor is located at 245 South Broadway, New Philadelphia, OH 44663 in Tuscarawas County, Ohio
Amberwood Manor on seniors.fyi includes 10 photos including images showing interior, healthcare, bedroom, bathroom, dining, lounge, lighting, waiting area, and more.
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