1019 Oldtown Valley Road Se, New Philadelphia, OH 44663
For more information about senior living options: (866) 208-4318
Overall Review of Park Village
Pros
The staff at Park Village South are amazing, consistently kind, polite, and caring.- The facility is clean, beautiful, and has a relaxing atmosphere.
- The administrative staff are fabulous and genuinely care about employees and residents.
- The staff go above and beyond to provide high-quality care every day.
- Families can trust that their loved ones are in good hands at Park Village South.
- Park Village South consistently maintains an elevated level of care day in and day out.
- Park Village South is a premiere, family-owned healthcare facility that feels like home.
- The staff across all roles—from nurses and aides to dietary, activities, and housekeeping—are wonderful and dedicated.
Cons
They said, “we didn’t know,” implying neglect of a loved one’s needs.- If you plan to be with your loved one, they won’t like you and would prefer you drop them off and not visit.
- Making fun of a resident is unprofessional.
- They experienced short staffing and rude office staff.
- The care was horrible.
Review
Park Village in New Philadelphia, Ohio is best suited for seniors who want a warm, family-owned environment where staff treat residents like family and where skilled nursing, rehab, and assisted-living needs are addressed with personal attention. It is especially appealing to families seeking a home-like setting with strong caregiver relationships, consistent communication, and a community feel that extends beyond routine care. The campus has shown capability across short- and long-term care, including rehabilitation and memory-involved needs, with a culture that emphasizes comfort, dignity, and everyday quality of life.
The place shines for residents who value cleanliness, aesthetic appeal, and an atmosphere that feels less corporate and more neighborly. Reviews consistently call the facility beautiful and well-maintained, with a calming, welcoming energy. The staff is repeatedly described as kind, patient, polite, and genuinely caring, with particular emphasis on how aides, nurses, and therapy teams support transfers, hygiene tasks, and daily activities. Families repeatedly highlight proactive communication from nursing leadership, and the administrative team is praised for its accessibility, empathy, and genuine concern for residents’ well-being.
However, prospective movers should acknowledge that no community is perfect or immune to occasional hiccups. A single negative review highlights concerns about short-staffing and what is described as less responsive office leadership. While this stands in contrast to the overwhelming majority of highly positive experiences, it signals a potential variability in day-to-day staffing and administrative responsiveness. The reality is that in senior care, even exceptional homes can experience moments of strained coverage, so it pays to conduct a thorough in-person assessment, meet the DON, and talk with front-line staff to gauge current staffing levels and how shifts are managed.
The Park Village model also rests on a strong, authentic community culture. The family-owned character is repeatedly cited as a distinguishing strength, translating into relationships that feel genuine rather than transactional. Residents and their families report extensive programming, from engaging activities to tasty meals and special events, all designed to foster social connection and stability. The atmosphere is described as home-away-from-home, with staff who frequently go above and beyond to ensure safety, comfort, and a sense of belonging. When residents transition from assisted living to skilled nursing or rehab, the continuity of care and the emphasis on holistic well-being remain central to the experience.
For families evaluating options, the practical path is to tour with a concrete checklist: observe the resident-to-staff interactions during active times, request a current care plan and weekly activity calendar, and speak with multiple staff members across shifts. Ask about memory-care capabilities, if applicable, and how transitions between levels of care are managed. Inquire about communication protocols, how quickly updates are provided after changes in care, and how families can participate in care planning. Confirm the availability of private spaces for visits and who coordinates hospice or palliative services should those needs arise. These questions help separate a facility’s warm reputation from the day-to-day reality.
Bottom line: Park Village stands out as a principled, community-centered option for families prioritizing warmth, personalized attention, and a beautiful, well-kept environment. Its strongest assets, exceptional staff, an authentic family-owned culture, proactive communication, and a robust mix of assisted living and skilled nursing care, often translate into meaningful peace of mind for loved ones. There is a caveat regarding potential staffing variability, so diligence in initial assessments and ongoing conversations is essential. For families who prize a home-like atmosphere with dedicated caregivers, Park Village earns strong consideration; for those requiring highly standardized, corporate-level oversight or very rigid staffing guarantees, it is prudent to compare alternatives before making a final choice.
80 resident community capacity
Assisted Living
Continuing Care Retirement Community (CCRC)
Skilled Nursing Facility
Activities on-site
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Devotional services off-site
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor patio
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Medication management
Special dietary restrictions
Concierge services
Planned day trips
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