Otterbein New Albany

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  • Interior

    A beautifully arranged dining room with a long table set for a meal, showcasing modern design and an open kitchen layout.

  • Decor

    A cozy living room featuring a stone fireplace and stylish bookshelves.

  • Architecture

    A beautifully designed modern house featuring a mix of stone and siding, surrounded by greenery.

  • Bedroom

    A modern bedroom with an open layout connecting to a stylish bathroom.

  • Landscaping

    A charming suburban home with a well-maintained front yard and an American flag proudly displayed.

  • Kitchen

    A woman is cooking in a modern kitchen, showing her culinary skills.

  • Seating Area

    A serene outdoor patio setup featuring wooden furniture, an umbrella for shade, and lush greenery.

  • Outdoor

    A sunny patio area featuring a set of chairs and an umbrella, surrounded by greenery and flowers.

  • Natural Light

    A cozy bedroom featuring a single bed, light green walls, and natural lighting.

  • Cooking

    A chef and a staff member reviewing cooking notes in a modern kitchen.

Otterbein New Albany

6690 Liberation Way, New Albany, OH 43054

For more information about senior living options: (844) 490-3973

2.5 from 8 reviews
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Skilled Nursing Facility

Overall Review

Pros

  • pro The staff at New Albany Otterbein, particularly the afternoon/evening manager in House 5, consistently provided friendly and helpful support to residents and their families.
  • pro The new Social Worker demonstrated exceptional professionalism and empathy while addressing complex family situations, leading to positive outcomes for residents.
  • pro The concept of Otterbein Senior Living creates a welcoming and home-like environment that promotes overall patient well-being and comfort.
  • pro Initial experiences at the facility were positive, with staff showing care and attentiveness to residents' needs, such as providing blankets when they noticed someone was cold.
  • pro Many staff members received high praise for their dedication, including PSAs, nurses, social workers, and administrative staff who significantly contributed to a resident's admission process.
  • pro The environment at Otterbein encourages a sense of community and personal attention that residents appreciate greatly.
  • pro Differences in care quality became noticeable when transitioning to another facility, highlighting the strengths exhibited by Otterbein's approach during prior stays.

Cons

  • pro The director of nursing was unresponsive and failed to return important calls regarding the patient's well-being, leading to frustration and dissatisfaction.
  • pro The attitude displayed by a certain staff member was perceived as arrogant and rude, making communication difficult and uncomfortable for family members.
  • pro There was a feeling that the facility did not want the patient back due to their health issues, leading to concerns about their care.
  • pro The nursing staff seemed to focus solely on physical therapy needs while neglecting other important aspects of patient care.
  • pro Staff appeared overworked with too many responsibilities, contributing to burnout and high turnover rates.
  • pro The lack of timely follow-up after inquiries about the patient's condition was unacceptable and left family members feeling neglected.
  • pro First impressions were negative when there was a lack of warmth or concern from some staff members during critical moments for the patient’s family.
  • pro Overall support from the facility seemed inadequate compared to other locations, indicating possible systemic issues in care quality.

Review

The experiences shared by families regarding their loved ones’ stays at Otterbein Senior Living reveal a complex tapestry of care, support, and challenges in navigating the healthcare system. In particular, one reviewer detailed their father's return to New Albany Otterbein for a third stay after major surgery. With a previous history that included three weeks of hospitalization, the family had developed strong ties with the staff. The reviewer expressed immense gratitude toward the afternoon/evening manager in House 5 and highlighted several other staff members who were consistently friendly and supportive. Such connections prove essential for patients and their families during difficult times.

A significant turning point occurred upon meeting the new Social Worker at Otterbein. This professional quickly assessed the family's complicated living situation and provided crucial assistance that had previously eluded them. The Social Worker maintained a calm, loving demeanor throughout emotionally charged conversations about future care plans for the parents, facilitating progress towards ensuring they would enjoy a safe and happy life moving forward. The positive impact of compassionate social work cannot be understated; it helped bridge gaps that family members found challenging to navigate alone.

In contrast, another family’s perspective on their mother’s short-term stay at Otterbein demonstrated notable concerns amidst initial positive impressions. Upon arrival, staff like Michael were commended for their attentiveness—he promptly provided a wheelchair and offered a blanket when he noticed she was cold. However, despite these commendable actions performed by various Personal Support Assistants (PSAs) who were deemed fabulous by the reviewer, there emerged troubling issues surrounding communication with higher-level nursing management.

The reviewer noted significant frustrations related to not being able to establish contact with the Director of Nursing in a timely manner when inquiries about their mother's status arose after an incident involving her health. When questions went unanswered or required multiple follow-ups before receiving clarity—particularly concerning whether or not their mom had fallen—trust began to erode between families seeking information and staff tasked with oversight. They expressed feeling that such interactions warranted more responsive communication given the context of patient safety in a nursing facility setting.

Additionally, the reviewer described an encounter with another staff member whose behavior was perceived as arrogant and dismissive during a particularly stressful moment while clearing out their mother’s room due to her readmission to the hospital. This experience reinforced feelings of frustration regarding how some interactions can set negative tones within an otherwise supportive environment. Instead of fostering open dialogue during moments where family involvement is critical, certain encounters led this family to feel undervalued and disrespected during an already emotional time.

Despite these setbacks experienced at New Albany Otterbein—including complaints about staffing pressures on PSAs due to overwhelming job responsibilities—the reviewer highlighted striking differences observed shortly after transitioning from that facility to another location in Gahanna under OhioHealth management within just days following discharge from hospital care. Immediate attention was given to necessary testing protocols that had been overlooked previously at New Albany while offering newfound comfort to this family who felt reassured by what appeared as greater attentiveness toward resident welfare.

Collectively, these testimonials illuminate both achievements made through dedicated individual staff members alongside systemic hurdles faced within long-term care facilities like Otterbein Senior Living overall—hence emphasizing how important compassion-driven engagement transpires across all levels of eldercare infrastructure design! Emphasis should always be placed on fostering environments conducive not only toward physical recovery but also emotional well-being where trust can flourish between families entrusting caregivers with those they love dearly during vulnerable periods marked by health uncertainties ahead!

Features

Housing

  • 50 resident community capacity 50 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • John Glenn Columbus International Airport (7 miles away) John Glenn Columbus International Airport (7 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • High acuity care High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Otterbein New Albany in New Albany, OH is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.

The community boasts cable or satellite TV, fully furnished accommodations, and Wi-Fi/high-speed internet access for residents to stay connected and entertained. Each resident can enjoy delicious meals in a spacious dining room or opt for restaurant-style dining. Additionally, there is a small library where residents can relax and immerse themselves in their favorite books.

For care services, Otterbein New Albany provides 24-hour supervision by trained staff who are always available to assist with daily living activities such as bathing, dressing, and transfers. The community also offers assistance with medication management and meal preparation according to special dietary restrictions, including diabetes diets.

Residents at Otterbein New Albany can engage in various activities throughout the day, both resident-run and scheduled daily activities organized by the community. This ensures that there is always something for everyone to enjoy and remain socially active.

Conveniently located nearby are two cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This allows residents easy access to necessary services and enriches their overall quality of life.

With its exceptional amenities and comprehensive care services, Otterbein New Albany in New Albany, OH is an outstanding choice for individuals seeking an assisted living community that prioritizes their comfort, health, and happiness.

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Nearby Places of Interest

This part of New Albany, Ohio offers a variety of amenities and services that may be appealing for senior living. The area is home to a diverse range of restaurants, cafes, pharmacies, physicians, hospitals, parks, places of worship, and even a nearby airport for convenient travel options. Residents can enjoy dining options such as Roosters and The Goat New Albany, as well as healthcare facilities like Market District Pharmacy and Central Ohio Surgical Institute. For recreation and relaxation, parks like Thompson Park and Sharon Woods Metro Park offer green spaces for outdoor activities. Additionally, easy access to major transportation hubs like John Glenn Columbus International Airport provides opportunities for exploring other destinations. Overall, this neighborhood provides a well-rounded environment with essential conveniences for seniors looking to settle in a vibrant community.

Restaurants

  • Roosters (0.7 miles)
  • McDonald's (0.8 miles)
  • The Goat New Albany (0.8 miles)
  • Rusty Bucket Corner Tavern (1.4 miles)
  • Bibibop Asian Grill (2.6 miles)
  • The Barn at Rocky Fork Creek (2.7 miles)
  • First Watch (2.9 miles)

Pharmacies

  • Market District Pharmacy (0.7 miles)
  • Walgreens (1.1 miles)
  • CVS Pharmacy (1.6 miles)
  • Walgreens (2.5 miles)
  • CVS Pharmacy (3.6 miles)
  • CVS Pharmacy (3.7 miles)
  • CVS Pharmacy (3.9 miles)

Hospitals

  • Central Ohio Surgical Institute (1.2 miles)
  • Mount Carmel St Ann's OBGYN Clinic (6 miles)

Cafes

  • Fox in the Snow Cafe (1.6 miles)
  • Panera Bread (4.9 miles)
  • Northstar Cafe (5 miles)
  • Panera Bread (5.8 miles)
  • Starbucks (6.8 miles)
  • Starbucks (6.9 miles)
  • Starbucks (7.5 miles)

Physicians

  • New Albany Family Health (1.6 miles)
  • Mount Carmel Medical Group New Albany (1.6 miles)
  • B. Well Clinic Integrative Medicine (2.4 miles)
  • Advanced Dermatology & Skin Surgery Center (2.5 miles)
  • PrimeMD - Westerville Primary Care Walk-ins (5.6 miles)
  • Maureen Ann Stark (5.6 miles)
  • Stickel, Brian C DDS (5.7 miles)

Parks

  • Thompson Park (1.8 miles)
  • Centergreen Park (4.9 miles)
  • Sharon Woods Metro Park (6.4 miles)
  • Metzger Park (7 miles)
  • McNamara Park (7.3 miles)

Places of Worship

  • Westerville Christian Church (4.6 miles)
  • Faith Ministries Church (7.1 miles)

Theaters

  • Dreamscape at AMC Easton Town Center (5 miles)

Transportation

  • Concourse C (6.9 miles)
  • Concourse B (6.9 miles)
  • TSA Security Checkpoint B (7 miles)
  • TSA Pre-Check B (7 miles)
  • CMH Passenger Drop-off / Pick-up (7 miles)
  • TSA Security Checkpoint A (7 miles)
  • John Glenn Columbus International Airport (CMH) (7.1 miles)

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