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Otterbein New Albany

Otterbein New Albany is a nursing home community in New Albany, OH.

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Otterbein New Albany

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  • Interior

    A beautifully arranged dining room with a long table set for a meal, showcasing modern design and an open kitchen layout.

  • Decor

    A cozy living room featuring a stone fireplace and stylish bookshelves.

  • Architecture

    A beautifully designed modern house featuring a mix of stone and siding, surrounded by greenery.

  • Bedroom

    A modern bedroom with an open layout connecting to a stylish bathroom.

  • Landscaping

    A charming suburban home with a well-maintained front yard and an American flag proudly displayed.

  • Kitchen

    A woman is cooking in a modern kitchen, showing her culinary skills.

  • Seating Area

    A serene outdoor patio setup featuring wooden furniture, an umbrella for shade, and lush greenery.

  • Outdoor

    A sunny patio area featuring a set of chairs and an umbrella, surrounded by greenery and flowers.

  • Natural Light

    A cozy bedroom featuring a single bed, light green walls, and natural lighting.

  • Cooking

    A chef and a staff member reviewing cooking notes in a modern kitchen.

6690 Liberation Way, New Albany, OH 43054

For more information about senior living options: (866) 208-4318

3.2 from 59 reviews
5 stars
26
4 stars
3
3 stars
7
2 stars
1
1 stars
22

Overall Review of Otterbein New Albany

caveat 6 reviews mention this

Meals feel inconsistent to residents

Residents describe mixed food quality, with some meals feeling home-style and others feeling processed or reheated.

Some families praise meals as home cooking, and a few mention good overall food. Other reviews say meals are not home cooked and include reheated or frozen items, sometimes with diabetes-related attention criticized. Several resident mentions frame dining quality as a major part of whether the overall experience felt worth the cost.

  • A beautifully arranged dining room with a long table set for a meal, showcasing modern design and an open kitchen layout.
caveat 6 reviews mention this

Call buttons and communication vary

Multiple residents and families report delays or failures in responding to help calls and updates from the facility.

Some reviews describe call-button response as slow, with aides taking a long time to answer. Others report no response to buzzers or limited follow-through on concerns and questions. A few families also mention poor communication after incidents, including not returning calls or not providing timely information.

common 5 reviews mention this

Cleanliness is praised and criticized

Cleanliness is a recurring theme, with some families saying the facility is clean and others describing rooms or transfers as not properly maintained.

Several reviews say the building and rooms are clean, efficient, and well kept. Other residents and families report issues like dirty rooms on admission, inconsistent cleaning between residents, and carpets or bathrooms not being thoroughly attended to. The difference shows up sharply across the comments, especially around room readiness and turnover.

caveat 6 reviews mention this

Therapy support can be uneven

Rehabilitation and therapy experiences range from progress-focused to inconsistent or limited in practice.

On the positive side, some reviews describe therapy working well and helping residents make progress, with helpful nursing support during rehab. Other families say therapy lacks consistency, measurable progress, or adequate time, including complaints that PT/OT was insufficient or not provided as expected. A few comments also connect therapy problems to broader staffing and care delivery issues.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 50 resident community capacity 50 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Dining room Dining room
  • Fully furnished Fully furnished
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • John Glenn Columbus International Airport (7 miles away) John Glenn Columbus International Airport (7 miles away)

Care Services

  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • High acuity care High acuity care
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Videos

Nearby Places of Interest

This part of New Albany, Ohio offers a variety of amenities and services that may be appealing for senior living. The area is home to a diverse range of restaurants, cafes, pharmacies, physicians, hospitals, parks, places of worship, and even a nearby airport for convenient travel options. Residents can enjoy dining options such as Roosters and The Goat New Albany, as well as healthcare facilities like Market District Pharmacy and Central Ohio Surgical Institute. For recreation and relaxation, parks like Thompson Park and Sharon Woods Metro Park offer green spaces for outdoor activities. Additionally, easy access to major transportation hubs like John Glenn Columbus International Airport provides opportunities for exploring other destinations. Overall, this neighborhood provides a well-rounded environment with essential conveniences for seniors looking to settle in a vibrant community.

Restaurants

  • Roosters (0.7 miles)
  • McDonald's (0.8 miles)
  • The Goat New Albany (0.8 miles)
  • Rusty Bucket Corner Tavern (1.4 miles)
  • Bibibop Asian Grill (2.6 miles)
  • The Barn at Rocky Fork Creek (2.7 miles)
  • First Watch (2.9 miles)

Pharmacies

  • Market District Pharmacy (0.7 miles)
  • Walgreens (1.1 miles)
  • CVS Pharmacy (1.6 miles)
  • Walgreens (2.5 miles)
  • CVS Pharmacy (3.6 miles)
  • CVS Pharmacy (3.7 miles)
  • CVS Pharmacy (3.9 miles)

Hospitals

  • Central Ohio Surgical Institute (1.2 miles)
  • Mount Carmel St Ann's OBGYN Clinic (6 miles)

Cafes

  • Fox in the Snow Cafe (1.6 miles)
  • Panera Bread (4.9 miles)
  • Northstar Cafe (5 miles)
  • Panera Bread (5.8 miles)
  • Starbucks (6.8 miles)
  • Starbucks (6.9 miles)
  • Starbucks (7.5 miles)

Physicians

  • New Albany Family Health (1.6 miles)
  • Mount Carmel Medical Group New Albany (1.6 miles)
  • B. Well Clinic Integrative Medicine (2.4 miles)
  • Advanced Dermatology & Skin Surgery Center (2.5 miles)
  • PrimeMD - Westerville Primary Care Walk-ins (5.6 miles)
  • Maureen Ann Stark (5.6 miles)
  • Stickel, Brian C DDS (5.7 miles)

Parks

  • Thompson Park (1.8 miles)
  • Centergreen Park (4.9 miles)
  • Sharon Woods Metro Park (6.4 miles)
  • Metzger Park (7 miles)
  • McNamara Park (7.3 miles)

Places of Worship

  • Westerville Christian Church (4.6 miles)
  • Faith Ministries Church (7.1 miles)

Theaters

  • Dreamscape at AMC Easton Town Center (5 miles)

Transportation

  • Concourse C (6.9 miles)
  • Concourse B (6.9 miles)
  • TSA Security Checkpoint B (7 miles)
  • TSA Pre-Check B (7 miles)
  • CMH Passenger Drop-off / Pick-up (7 miles)
  • TSA Security Checkpoint A (7 miles)
  • John Glenn Columbus International Airport (CMH) (7.1 miles)

Frequently Asked Questions

Where is Otterbein New Albany?
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