Otterbein New Albany
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6690 Liberation Way, New Albany, OH 43054
For more information about senior living options: (844) 490-3973
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The staff are friendly and the setting is beautiful. The facility is clean and well-maintained. Otterbein Senior Living makes residents feel at home, with private rooms and apartment-like living. The five-house layout, private rooms, and home-cooked meals create a comfortable, home-like atmosphere. The care team is attentive and helpful across leadership, therapy, aides, and nutrition. Physical therapy is exceptional. The admissions process is supported by compassionate social workers and staff. The PSAs are fabulous and provide excellent support.
The intake process was astoundingly poor, with staff not listening to family input and lacking empathy or professionalism. The facility is not a skilled nursing facility, and the reviewer would not trust it even for their dog. A father's room smelled of urine, had no TV or phone, and the staff were rude and unfriendly. The facility was described as unclean, with pervasive neglect of basic cleanliness and sanitation. The staff were severely understaffed, leading to long waits for help and poor follow-through on services. A nurse demonstrated a lack of basic competence by not knowing how to hook up a suction machine. Residents were left without timely monitoring or responses to call bells, and essential needs like medications were delayed. In one instance, a BiPAP user was disconnected from oxygen for over an hour and turned blue, while staff responded angrily rather than seeking urgent care.Otterbein New Albany is best suited for families seeking a home-like, small-cottage model of rehab and long-term living where private rooms and a warmer atmosphere can help residents settle in and feel cared for, provided there is active family involvement and vigilant oversight. It works for those who can benefit from a structured, resident-focused environment with occasional strong therapy teams and attentive social work support, and for individuals who prize a setting that feels less institutional than a traditional nursing home. It is not ideal for anyone needing consistently flawless nursing coverage, rapid response to every call, or a tightly managed discharge process without family advocacy. Those prioritizing uninterrupted, high-level clinical oversight should consider other options.
Alternatives should be considered by families prioritizing relentless reliability in skilled nursing, especially on weekends and nights, or by those whose loved ones require unwavering, 24/7 bedside responsiveness and rigorous care coordination. Reviewers repeatedly highlight gaps in staffing continuity, inconsistent follow-through on orders, and delayed call-button responses. For memory-support needs or residents with complex medical monitoring, the inconsistencies reported by some families raise concerns about whether Otterbein New Albany can deliver the steady, around-the-clock attention that may be essential. Prospective residents with high vulnerability to medical lapses may want to explore other campuses or competing facilities with stronger staffing benchmarks.
On the plus side, Otterbein New Albany presents a compelling rehab and living approach when staffing aligns. The campus structure - five smaller cottages with private rooms and private baths - creates a more homelike feel than typical floor-based facilities, which many families value for a sense of dignity and privacy. Visitors repeatedly note clean, appealing common areas, home-cooked meals, and a setting that feels less like "care" and more like a residential environment. In several accounts, therapists, aides, and some members of the care team deliver attentive, competent support, and social workers or discharge planners can be instrumental in smoothing transitions. When the right staff are present, the care can be thoughtful, the atmosphere welcoming, and progress toward discharge or recuperation meaningful.
Yet the main cons are substantial and hard to overlook. Chronic understaffing, especially on weekends, emerges as a recurring theme, leading to rushed or unavailable aides, delayed responses to call bells, and inconsistent care routines. Reports of disorganization, incomplete communication between shifts, and gaps in following doctor orders undermine trust in the system. Several families recount rooms not being cleaned promptly, supplies mishandled, and troubling lapses in medication timing or delivery. Discharge planning is described as a weak link in several cases, leaving families scrambling for schedules, prescriptions, and post-hospital care plans. These systemic issues often eclipse the positives and create real risk for residents.
Ultimately, the decision to choose Otterbein New Albany hinges on how much weight is given to the home-like setting and the potential for strong therapy and social work support against the clear signal that staffing consistency and proactive, transparent care management are not uniformly reliable. In cases where leadership acts quickly to acknowledge problems and implement corrective changes - as some families report happened when concerns were raised - there is visible progress and renewed confidence. However, for families unable to be on-site daily to oversee care, those risks can quickly become unmanageable. The facility can be a good fit, but only with a clear plan for ongoing advocacy and a readiness to pursue alternatives if care gaps widen.
Practical next steps for families considering Otterbein New Albany: conduct a current, on-site assessment with a specific focus on staffing patterns, call-button response times, and the cadence of daily rounds. Speak with multiple caregivers across shifts, request to review recent care plans and discharge summaries, and verify medication administration processes. Ask to meet the Director of Nursing and the unit managers to hear about staffing continuity strategies and any recent corrective actions. Review the state health department and Medicare quality ratings for the specific campus and compare with nearby options. If choosing Otterbein, institute a structured oversight plan: regular family updates, documented care milestones, and contingency arrangements for rapid escalation of any safety concerns. For families prioritizing predictable, high-touch clinical care, it may be prudent to explore other communities while keeping Otterbein as a potential option should staffing and process improvements become consistently evident.
50 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John Glenn Columbus International Airport (7 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Otterbein New Albany in New Albany, OH is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community boasts cable or satellite TV, fully furnished accommodations, and Wi-Fi/high-speed internet access for residents to stay connected and entertained. Each resident can enjoy delicious meals in a spacious dining room or opt for restaurant-style dining. Additionally, there is a small library where residents can relax and immerse themselves in their favorite books.
For care services, Otterbein New Albany provides 24-hour supervision by trained staff who are always available to assist with daily living activities such as bathing, dressing, and transfers. The community also offers assistance with medication management and meal preparation according to special dietary restrictions, including diabetes diets.
Residents at Otterbein New Albany can engage in various activities throughout the day, both resident-run and scheduled daily activities organized by the community. This ensures that there is always something for everyone to enjoy and remain socially active.
Conveniently located nearby are two cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This allows residents easy access to necessary services and enriches their overall quality of life.
With its exceptional amenities and comprehensive care services, Otterbein New Albany in New Albany, OH is an outstanding choice for individuals seeking an assisted living community that prioritizes their comfort, health, and happiness.
This part of New Albany, Ohio offers a variety of amenities and services that may be appealing for senior living. The area is home to a diverse range of restaurants, cafes, pharmacies, physicians, hospitals, parks, places of worship, and even a nearby airport for convenient travel options. Residents can enjoy dining options such as Roosters and The Goat New Albany, as well as healthcare facilities like Market District Pharmacy and Central Ohio Surgical Institute. For recreation and relaxation, parks like Thompson Park and Sharon Woods Metro Park offer green spaces for outdoor activities. Additionally, easy access to major transportation hubs like John Glenn Columbus International Airport provides opportunities for exploring other destinations. Overall, this neighborhood provides a well-rounded environment with essential conveniences for seniors looking to settle in a vibrant community.
Otterbein New Albany is located at 6690 Liberation Way, New Albany, OH 43054 in Licking County, Ohio
Otterbein New Albany on seniors.fyi includes 11 photos including images showing landscaping, interior, outdoor, kitchen, bedroom, architecture, patio, cooking, and more.
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Interior
Decor
Architecture
Bedroom
Landscaping
Kitchen
Seating Area
Outdoor
Natural Light
Cooking
