Otterbein New Albany

Pros

• The staff at New Albany Otterbein, particularly the afternoon/evening manager in House 5, consistently provided friendly and helpful support to residents and their families.
• The new Social Worker demonstrated exceptional professionalism and empathy while addressing complex family situations, leading to positive outcomes for residents.
• The concept of Otterbein Senior Living creates a welcoming and home-like environment that promotes overall patient well-being and comfort.
• Initial experiences at the facility were positive, with staff showing care and attentiveness to residents' needs, such as providing blankets when they noticed someone was cold.
• Many staff members received high praise for their dedication, including PSAs, nurses, social workers, and administrative staff who significantly contributed to a resident's admission process.
• The environment at Otterbein encourages a sense of community and personal attention that residents appreciate greatly.
• Differences in care quality became noticeable when transitioning to another facility, highlighting the strengths exhibited by Otterbein's approach during prior stays.

Cons

• The director of nursing was unresponsive and failed to return important calls regarding the patient's well-being, leading to frustration and dissatisfaction.
• The attitude displayed by a certain staff member was perceived as arrogant and rude, making communication difficult and uncomfortable for family members.
• There was a feeling that the facility did not want the patient back due to their health issues, leading to concerns about their care.
• The nursing staff seemed to focus solely on physical therapy needs while neglecting other important aspects of patient care.
• Staff appeared overworked with too many responsibilities, contributing to burnout and high turnover rates.
• The lack of timely follow-up after inquiries about the patient's condition was unacceptable and left family members feeling neglected.
• First impressions were negative when there was a lack of warmth or concern from some staff members during critical moments for the patient’s family.
• Overall support from the facility seemed inadequate compared to other locations, indicating possible systemic issues in care quality.

Review

The experiences shared by families regarding their loved ones’ stays at Otterbein Senior Living reveal a complex tapestry of care, support, and challenges in navigating the healthcare system. In particular, one reviewer detailed their father's return to New Albany Otterbein for a third stay after major surgery. With a previous history that included three weeks of hospitalization, the family had developed strong ties with the staff. The reviewer expressed immense gratitude toward the afternoon/evening manager in House 5 and highlighted several other staff members who were consistently friendly and supportive. Such connections prove essential for patients and their families during difficult times.

A significant turning point occurred upon meeting the new Social Worker at Otterbein. This professional quickly assessed the family's complicated living situation and provided crucial assistance that had previously eluded them. The Social Worker maintained a calm, loving demeanor throughout emotionally charged conversations about future care plans for the parents, facilitating progress towards ensuring they would enjoy a safe and happy life moving forward. The positive impact of compassionate social work cannot be understated; it helped bridge gaps that family members found challenging to navigate alone.

In contrast, another family’s perspective on their mother’s short-term stay at Otterbein demonstrated notable concerns amidst initial positive impressions. Upon arrival, staff like Michael were commended for their attentiveness—he promptly provided a wheelchair and offered a blanket when he noticed she was cold. However, despite these commendable actions performed by various Personal Support Assistants (PSAs) who were deemed fabulous by the reviewer, there emerged troubling issues surrounding communication with higher-level nursing management.

The reviewer noted significant frustrations related to not being able to establish contact with the Director of Nursing in a timely manner when inquiries about their mother's status arose after an incident involving her health. When questions went unanswered or required multiple follow-ups before receiving clarity—particularly concerning whether or not their mom had fallen—trust began to erode between families seeking information and staff tasked with oversight. They expressed feeling that such interactions warranted more responsive communication given the context of patient safety in a nursing facility setting.

Additionally, the reviewer described an encounter with another staff member whose behavior was perceived as arrogant and dismissive during a particularly stressful moment while clearing out their mother’s room due to her readmission to the hospital. This experience reinforced feelings of frustration regarding how some interactions can set negative tones within an otherwise supportive environment. Instead of fostering open dialogue during moments where family involvement is critical, certain encounters led this family to feel undervalued and disrespected during an already emotional time.

Despite these setbacks experienced at New Albany Otterbein—including complaints about staffing pressures on PSAs due to overwhelming job responsibilities—the reviewer highlighted striking differences observed shortly after transitioning from that facility to another location in Gahanna under OhioHealth management within just days following discharge from hospital care. Immediate attention was given to necessary testing protocols that had been overlooked previously at New Albany while offering newfound comfort to this family who felt reassured by what appeared as greater attentiveness toward resident welfare.

Collectively, these testimonials illuminate both achievements made through dedicated individual staff members alongside systemic hurdles faced within long-term care facilities like Otterbein Senior Living overall—hence emphasizing how important compassion-driven engagement transpires across all levels of eldercare infrastructure design! Emphasis should always be placed on fostering environments conducive not only toward physical recovery but also emotional well-being where trust can flourish between families entrusting caregivers with those they love dearly during vulnerable periods marked by health uncertainties ahead!

This part of New Albany, Ohio offers a variety of amenities and services that may be appealing for senior living. The area is home to a diverse range of restaurants, cafes, pharmacies, physicians, hospitals, parks, places of worship, and even a nearby airport for convenient travel options. Residents can enjoy dining options such as Roosters and The Goat New Albany, as well as healthcare facilities like Market District Pharmacy and Central Ohio Surgical Institute. For recreation and relaxation, parks like Thompson Park and Sharon Woods Metro Park offer green spaces for outdoor activities. Additionally, easy access to major transportation hubs like John Glenn Columbus International Airport provides opportunities for exploring other destinations. Overall, this neighborhood provides a well-rounded environment with essential conveniences for seniors looking to settle in a vibrant community.

Restaurants

• Roosters (0.7 miles)
• McDonald's (0.8 miles)
• The Goat New Albany (0.8 miles)
• Rusty Bucket Corner Tavern (1.4 miles)
• Bibibop Asian Grill (2.6 miles)
• The Barn at Rocky Fork Creek (2.7 miles)
• First Watch (2.9 miles)

Pharmacies

• Market District Pharmacy (0.7 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (3.9 miles)

Hospitals

• Central Ohio Surgical Institute (1.2 miles)
• Mount Carmel St Ann's OBGYN Clinic (6 miles)

Cafes

• Fox in the Snow Cafe (1.6 miles)
• Panera Bread (4.9 miles)
• Northstar Cafe (5 miles)
• Panera Bread (5.8 miles)
• Starbucks (6.8 miles)
• Starbucks (6.9 miles)
• Starbucks (7.5 miles)

Physicians

• New Albany Family Health (1.6 miles)
• Mount Carmel Medical Group New Albany (1.6 miles)
• B. Well Clinic Integrative Medicine (2.4 miles)
• Advanced Dermatology & Skin Surgery Center (2.5 miles)
• PrimeMD - Westerville Primary Care Walk-ins (5.6 miles)
• Maureen Ann Stark (5.6 miles)
• Stickel, Brian C DDS (5.7 miles)

Parks

• Thompson Park (1.8 miles)
• Centergreen Park (4.9 miles)
• Sharon Woods Metro Park (6.4 miles)
• Metzger Park (7 miles)
• McNamara Park (7.3 miles)

Places of Worship

• Westerville Christian Church (4.6 miles)
• Faith Ministries Church (7.1 miles)

Theaters

• Dreamscape at AMC Easton Town Center (5 miles)

Transportation

• Concourse C (6.9 miles)
• Concourse B (6.9 miles)
• TSA Security Checkpoint B (7 miles)
• TSA Pre-Check B (7 miles)
• CMH Passenger Drop-off / Pick-up (7 miles)
• TSA Security Checkpoint A (7 miles)
• John Glenn Columbus International Airport (CMH) (7.1 miles)