Albany Commons in Westerville, OH

Pros

• Albany Commons is described as a great place to live, with well-kept grounds and beautiful summer flowers.
• The maintenance staff is amazing and takes great pride in their work; issues are addressed quickly and thoroughly.
• The office staff are friendly, sincere, and very helpful to residents.
• The leasing team is warm and welcoming, making the move-in process smooth and easy.
• The management team is highly responsive to maintenance requests and problems are resolved promptly.
• Residents feel at home at Albany Commons and would highly recommend it to others.
• The maintenance crew is reliable and fast, with staff like Ted, Mas, and Maslah praised for their helpfulness.
• The community is consistently described as peaceful, quiet, and well cared for.

Cons

• They claim the management does not care about tenants and won’t reimburse the deductible after the gate collapsed on their car.
• The automatic gate never functions and has damaged their car, with no reimbursement from management.
• Doors aren’t sealed properly, allowing bugs inside.
• They hate apartment living and cannot wait to move out.
• Front desk staff ignore their calls and emails.
• Rent has increased yearly with no improvements or options to purchase.
• Neighbors smoking heavily causes health concerns and management has not responded.

Review

Albany Commons is best suited for independent seniors and couples who prize a quiet, well-tended environment with genuine maintenance responsiveness, a home-like feel, and practical amenities that keep daily life simple. The grounds are attractive, the groundskeepers take pride, and the complex offers features that matter to long-term residents: attached garages or convenient parking, pet-friendly policies, a garden plot, and a location that makes shopping and services easily accessible. It is a place where tenants consistently note that the atmosphere, safety, and neighborly culture contribute to a sense of belonging. For families seeking a low-stress, low-maintenance home base that can accommodate aging in place with dependable upkeep, Albany Commons remains a compelling option.

Explicitly, alternatives become worth considering for those who cannot tolerate recurring maintenance privacy concerns, inconsistent gate functionality, or questionable responsiveness from management. Several residents report intrusion by maintenance staff despite requests for privacy, along with frustrations over gate and entry systems that fail or are slow to repair. If a reliable, truly gated experience, consistently sealed doors, and a management team that never leaves urgent issues unattended are non-negotiables, other communities may deliver more predictable outcomes. Likewise, if a no-smoking environment, dust and odor control, or regular HVAC updates without extra charges are priorities, alternatives with stricter policies may be preferable. In short, Albany Commons shines for those who value a warm, responsive maintenance culture, but it may not satisfy every expectation around security, privacy, and system modernization.

On the upside, the strongest proven advantages lie in maintenance and management culture. The maintenance team is repeatedly described as devoted, fast, and thorough, with individuals like Mas, Ted, and others earning consistent praise for resolving leaks, replacing faulty fixtures, and following up to ensure problems stay fixed. Office staff, neighbors and long-time team members, are commonly cited as friendly, accommodating, and welcoming to newcomers, with several reviews highlighting smooth move-ins, helpful tours, and ongoing support. Groundskeeping and landscaping consistently impress, and the overall environment feels safe and quiet. Residents frequently mention the attached garage options, pet-friendly policies, and the sense that problems are taken seriously and addressed promptly, which is a significant offset to lesser concerns.

Yet, notable drawbacks temper the overall impression. Privacy can feel compromised when maintenance personnel enter units, and a few residents report miscommunications about service expectations or delays in responding to inquiries. Some conditions reflect aging infrastructure, gate malfunctions, door seals that still leak, and HVAC systems that generate discomfort or require extra attention, without consistent, upfront policies on upgrades or preventive replacements. Complaints about rent growth and perceived gaps between advertised amenities and actual conditions also recur, as do concerns about environmental factors such as cigarette smoke seeping between units. Taken together, these issues erode value for some residents and can be a tipping point for those comparing options.

When weighing pros against cons, Albany Commons generally delivers a high-quality, service-oriented living experience, especially for residents who value dependable maintenance and a friendly office culture. The tangible benefits, well-kept grounds, quick repair turns, responsive staff, and a welcoming sense of community, often outweigh the inconveniences for long-tenured tenants and new residents who appreciate stability. The key is alignment: those who need ongoing, proactive maintenance and a neighborhood feel will likely feel supported and safe here. Conversely, households that demand flawless gate reliability, airtight privacy, no-smoke policies, or modernized, maintenance-free interiors may encounter ongoing friction that tips the balance toward alternatives.

For families deciding today, the practical next steps are clear. Visit with a precise checklist: inspect a model floor plan to confirm it matches representations, test door seals, verify the gate’s operability, and ask for a clear policy on maintenance privacy and entry rights. Probe HVAC and filter routines, and insist on a transparent calendar for upcoming improvements or replacements. Speak with multiple residents about response times and whether issues are resolved to their satisfaction. If these conditions align with priorities, personal space, prompt service, a warm community, and a reasonable cost for long-term comfort, Albany Commons stands out as a strong choice. If not, it is prudent to explore other Westerville options that promise more stringent privacy controls and updated systems.

Pharmacies

• Market District Pharmacy (0.7 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (3.8 miles)

Restaurants

• Roosters (0.7 miles)
• McDonald's (0.8 miles)
• The Goat New Albany (1 miles)
• Rusty Bucket Corner Tavern (1.4 miles)
• Bibibop Asian Grill (2.5 miles)
• The Barn at Rocky Fork Creek (2.6 miles)
• First Watch (2.8 miles)

Hospitals

• Central Ohio Surgical Institute (1.3 miles)
• Mount Carmel St Ann's OBGYN Clinic (5.9 miles)

Cafes

• Fox in the Snow Cafe (1.5 miles)
• Panera Bread (4.9 miles)
• Northstar Cafe (4.9 miles)
• Panera Bread (5.8 miles)
• Starbucks (6.8 miles)
• Starbucks (6.8 miles)
• Starbucks (7.6 miles)

Physicians

• New Albany Family Health (1.6 miles)
• Mount Carmel Medical Group New Albany (1.6 miles)
• B. Well Clinic Integrative Medicine (2.5 miles)
• Advanced Dermatology & Skin Surgery Center (2.5 miles)
• PrimeMD - Westerville Primary Care Walk-ins (5.6 miles)
• Maureen Ann Stark (5.7 miles)
• Stickel, Brian C DDS (5.8 miles)

Parks

• Thompson Park (1.7 miles)
• Centergreen Park (4.9 miles)
• Sharon Woods Metro Park (6.3 miles)
• Metzger Park (7 miles)
• McNamara Park (7.4 miles)

Places of Worship

• Westerville Christian Church (4.6 miles)
• Faith Ministries Church (7 miles)

Theaters

• Dreamscape at AMC Easton Town Center (4.9 miles)

Transportation

• Concourse C (6.8 miles)
• Concourse B (6.8 miles)
• TSA Security Checkpoint B (6.8 miles)
• TSA Pre-Check B (6.8 miles)
• CMH Passenger Drop-off / Pick-up (6.9 miles)
• TSA Security Checkpoint A (6.9 miles)
• John Glenn Columbus International Airport (CMH) (7 miles)