Altercare of Louisville

Pros

• The experience was good.
• Residents receive excellent care from the nurses and staff.
• Nancy is a great nurse.
• The staff are nice and welcoming.
• Faith, Mallory, and Marcy are informative and dedicated to making loved ones feel at home.
• The facility is highly recommended.
• The facility is awesome, with a team that feels like a family and keeps residents happy.
• The staff are amazing and go above and beyond; the environment feels like family.
• The therapists are top notch and have helped residents a great deal.
• The Director of Nursing is caring, available, and respectful.

Cons

• The facility is horrible.
• It is severely understaffed, with situations like one aide for many residents.
• Residents are left dirty, with some in urine-soaked beds for hours.
• Call lights go unanswered for long periods, leaving patients without help.
• Food and feeding are neglected, leading to weight loss and poor nourishment.
• Staff are rude, unprofessional, or neglectful toward residents.
• Residents are heavily medicated to hide problems, sometimes with fatal outcomes.
• The facility is dirty and unsanitary, with reports of insects and poor cleaning.
• Communication with families is poor and concerns are often ignored.
• The facility is described as greedy and poorly managed, and not recommended.

Review

Altercare of Louisville is best suited for families pursuing a rehab-focused path where therapy momentum and a welcoming, homey environment are valued - and where oversight and monitoring are possible to counterbalance staffing realities. The community can deliver meaningful progress for residents who respond well to intensive therapy, enjoy a private room, and appreciate staff who feel like family. It works best when the primary goal is rehabilitation or short- to moderate-term stay, with a willingness to be actively involved in daily care decisions. Those seeking a consistently pristine, high-staffing, 24/7-oversight setting should look elsewhere.

On the upside, several reviewers highlight strong therapy teams and responsive clinical staff when present. Therapists are described as top-notch, with real progress visible for many rehab patients. A number of families praise certain nurses, aides, and the director of nursing for accessibility and for fostering a respectful, caring atmosphere. The building itself is repeatedly noted as clean and well-kept, and in some good reports the administration is credited with creating a tight-knit, family-like culture that residents embrace. For residents who click with the team and tolerate variability, these positives translate into real improvement and a sense of belonging.

However, the most troubling pattern across many accounts centers on staffing instability and quality control failures. Repeated reports describe chronic understaffing - sometimes as high as 1 aide for many residents - leading to delayed help, missed meals, and unaddressed needs. Call lights go unanswered, bedsore risks rise, and basic hygiene issues recur. Several families recount frightening experiences of rough handling, poor wound care, and medication or feeding lapses. Instances of unsanitary conditions, delayed responses to emergencies, and insufficient supplies surface enough to erode trust in daily operations. The contrast between occasional praise and frequent care gaps is stark and concerning.

The degree to which the good aspects offset the negatives depends on risk tolerance and the specifics of a loved one's needs. For residents who require intensive rehab support, clear daily communication, and a positive therapeutic rapport, the therapy gains and responsive staff in favorable shifts can make a meaningful difference. Yet the persistent themes of understaffing, inconsistent care, and safety risks undermine that value proposition for anyone needing reliable, hands-on care around the clock. The facility's ability to maintain a consistently high standard appears to hinge on staffing levels and leadership stability, which, in turn, determines whether the positives truly outweigh the cons.

Prospective families should be explicit in assessing fit. Those considering Altercare Louisville should be prepared to advocate actively for their loved one: engage with the DON, request a current staffing schedule, observe a shift in person, and verify that pain, wound, and feeding protocols align with best practices. It is essential to inspect recent state surveys and any updated infection-control or safety data, and to gauge whether the environment remains clean and comfortable across different areas and times. If visits reveal a cohesive team and a resident culture that looks cared-for, the facility can deliver progress and a sense of community; if not, the risk of neglect or safety lapses is high.

In summary, Altercare Louisville can be a viable choice for rehab-driven families who can tolerate variability and demand rigorous oversight. It delivers meaningful therapy and a welcoming atmosphere when the staff is aligned and adequately supported. For those whose priority is ironclad consistency, meticulous cleanliness, and unwavering responsiveness, alternatives with stronger staffing guarantees and demonstrably lower safety risks are advisable. The decision hinges on balancing the potential rehab gains and a comforting, home-like feel against the reality of staffing constraints and the on-the-ground quality of daily care.

Restaurants

• McDonald's (3.1 miles)
• Grinders Above & Beyond (3.2 miles)
• Bob Evans (4.6 miles)
• Arby's (4.8 miles)
• Gervasi Vineyard & Italian Bistro (4.9 miles)
• Taco Bell (5 miles)
• Country Cones (5.1 miles)

Pharmacies

• Rite Aid (3.2 miles)
• Medicine Shoppe (3.2 miles)
• Discount Drug Mart (3.6 miles)
• Walgreens (5.3 miles)
• CVS Pharmacy (7 miles)
• Marc's Stores (7.1 miles)
• Marc's Stores (7.2 miles)

Physicians

• Dr. Zenaida Chughtai (3.3 miles)
• The Office (5.2 miles)
• Alliance Aultworks Occupational Medicine (6 miles)
• East Canton Medical Group (6.8 miles)
• Alliance Urology (7.1 miles)
• Cancer Care Center (7.1 miles)
• Alliance Audiology (7.5 miles)

Parks

• Diamond Community Park (3.6 miles)
• Metzger Park (4 miles)
• Schneider Community Park (4.7 miles)
• Martindale Park (5.2 miles)
• Bors Field (5.7 miles)
• Butler Rodman Park (6.3 miles)
• East Canton Village Park (6.5 miles)

Places of Worship

• First Christian Church (5 miles)
• Grace United Methodist Church (5.8 miles)
• St Haralambos Greek Orthodox Church (6.9 miles)
• Faith Family Church (8.6 miles)

Cafes

• Starbucks (5.3 miles)
• Panera Bread (7.1 miles)
• Starbucks (7.3 miles)
• Starbucks (7.4 miles)

Hospitals

• Immediate Medical Services (6 miles)
• Gary D Becker (6.5 miles)
• Surgery Alliance (7 miles)
• Select Specialty Hospital-Northeast Ohio (8.5 miles)
• Select Speciality Hospital (8.5 miles)

Theaters

• Cinemark (8.4 miles)