Some residents and families report serious cleanliness problems.
A few reviewers describe the building as unclean, including claims of mold, unpleasant odors, and overall filth. Other reviewers say the facility is clean and well maintained, including comments about cleanliness in rooms and common areas. Residents should weigh both perspectives when considering whether the day-to-day environment meets their expectations.
common41 reviews mention this
Staff care gets strong praise
Staff compassion and helpfulness come through repeatedly in reviews.
Many reviewers say the staff is caring, professional, and responsive, with frequent praise for friendliness and patience. Several families mention positive experiences during rehab, noting that staff explained care plans and treated loved ones with respect. A smaller number of reviews take the opposite view, describing problems with follow-up and leadership accessibility, so experiences may vary by unit and situation.
common12 reviews mention this
Rehab and therapy experiences vary
Therapy is described as helpful by many reviewers, with some exceptions.
A number of residents and families report positive rehab outcomes and say OT/PT helped them regain strength, mobility, or confidence. Other reviews criticize therapy follow-through, claiming therapy visits are inconsistent or that the therapy department did not meet needs for specific rehab situations. The community also provides nursing and medication management services as part of skilled nursing care, which may matter for how therapy needs are supported.
common6 reviews mention this
Dining quality is debated
Dining gets both praise and complaints in resident reviews.
Several reviewers say the food is good or even great, including positive comments about meals served on-site. At the same time, at least one reviewer describes food quality problems such as being undercooked or spoiled, and another says dining is not good enough for their standards. The community offers restaurant-style dining, which may influence how meals feel day to day.
caveat5 reviews mention this
Communication and follow-up are concerns
Some reviewers say leadership is hard to reach and issues go unaddressed.
Some negative reviews focus on difficulty contacting leaders, not receiving responses to complaints, and a lack of follow-through after concerns are raised. In contrast, multiple positive reviews describe staff being easy to work with and answering questions promptly. Because the reviews are split, families may want to pay close attention to how quickly concerns are addressed during visits and care-plan discussions.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
150 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
John Glenn Columbus International Airport (24 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Restaurants
Kanji Japanese Steakhouse (0.1 miles)
Sonic Drive-In (0.1 miles)
McDonald's (0.2 miles)
KFC (0.2 miles)
Raising Cane's Chicken Fingers (0.4 miles)
Long John Silver's (0.4 miles)
Burger King (0.4 miles)
Theaters
AMC Indian Mound 9 (0.2 miles)
Physicians
Indian Mound Eye Clinic (0.2 miles)
Buckeye Physical Medicine - Robert T Richards MD (0.3 miles)
Eric M Layne (0.7 miles)
Licking Memorial Behavioral Health At Shepherd Hill (0.7 miles)
Moundview Obstetrics Gynecology (0.9 miles)
Licking Memorial Women's Health (0.9 miles)
Center For Sight (0.9 miles)
Hospitals
Licking Memorial Hospital (0.2 miles)
Licking Memorial Hospital (1 miles)
Licking Memorial Pain Management Clinic (1.1 miles)
Licking Memorial Hospital (1.2 miles)
Licking County Alcoholism Prevention Program (3.5 miles)
Places of Worship
The Pentecostal Church of God (0.4 miles)
Newark Church Of The Nazarene (1.4 miles)
Newark Heights Church Of God (1.7 miles)
Vineyard Grace Fellowship (2.5 miles)
Crossroads Baptist Church (2.5 miles)
General Conference Of Seventh-Day Adventists (3 miles)
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Landscaping, Building, Architecture, Entrance, Parking, Brick, and Sidewalk
Windows and Art
Outdoor
Outdoors and Nature
Natural Light
Healthcare
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