Northtowne Senior Living

Cons

• The customer experienced absolutely horrible service and felt treated like trash.
• The staff violated HIPAA regulations and displayed rudeness during the interaction.
• The manager was disrespectful and failed to recognize who was calling, which added to the frustration.
• The receptionist disclosed sensitive information about a resident without confirming the caller's identity.
• Overall, the treatment received by the customer was dismissive and unprofessional, leading to significant dissatisfaction.

Review

The experiences shared by customers regarding the treatment they received from this establishment paint a troubling picture of poor customer service and serious violations of privacy laws. Prominently, there are allegations that staff members violated the Health Insurance Portability and Accountability Act (HIPAA), which is designed to protect patient confidentiality. Such accusations raise significant concerns not only about the individual cases highlighted but also about the overall operational ethos at this facility.

One reviewer recounted a particularly distressing interaction with the staff, highlighting a lack of professionalism and empathy that one would expect in a healthcare setting, especially when dealing with vulnerable populations like those affected by dementia. The reviewer felt as though they were treated with disdain rather than respect, which is unacceptable considering that families seeking care for loved ones often do so during times of great emotional stress. This experience not only left them feeling frustrated but also deeply concerned about their loved one's well-being within such an environment.

The negative sentiment continued as the reviewer accused management of being unhelpful and rude. When they attempted to address their concerns regarding their mother’s care, rather than receiving an understanding response, they were met with dismissive attitudes. The manager's inquiry about whether it was their mother who had called in earlier only added to the frustration; it indicated a lack of attention to detail and an inadequate approach toward family communication. This kind of neglect can exacerbate feelings of helplessness among families navigating the challenges associated with dementia care.

Moreover, another alarming issue raised was regarding the receptionist's breach of confidentiality. The individual felt shocked when information related to their loved one was voluntarily disclosed without verifying their identity or relationship to the resident. Such practices point to systemic flaws within patient privacy protocols at this facility—flaws that could have serious implications for residents and their families if sensitive information is mishandled or improperly communicated.

It is essential for establishments caring for individuals with medical needs or cognitive impairments to maintain strict adherence to HIPAA regulations—this ensures that patient rights are preserved while fostering trust between families and caregivers. Breaches such as those reported highlight an immediate need for better training around confidentiality standards among all employees at this facility.

Ultimately, prospective clients need to be aware of these grave concerns before choosing this establishment for dementia care or any other services requiring an empathetic understanding along with professional conduct. Individuals seeking assistance during challenging times deserve not only competent medical care but also kindness, respect, and assurance that their loved ones' privacy will be diligently protected. It is hoped that through feedback from dissatisfied customers, management will take decisive actions toward improving both staff training and overall service quality to restore confidence among current and future residents’ families.

This area of Newark, Ohio offers a variety of dining options ranging from traditional pub fare at Old Bag of Nails Pub to fast food favorites like Wendy's and McDonald's. There are also pharmacies conveniently located within a short drive, such as Walgreens and Walmart Pharmacy, ensuring easy access to medications and healthcare necessities. For outdoor recreation, residents can visit Horns Hill Park for a peaceful nature escape. In terms of healthcare services, Licking Memorial Hospital and various physician offices are in close proximity, providing quality medical care. Additionally, there are several places of worship nearby for spiritual support and community involvement. Overall, this area provides a well-rounded living environment with amenities catering to the needs of seniors.

Restaurants

• Old Bag of Nails Pub (0.3 miles)
• Wendy's (0.8 miles)
• Rooster's (0.8 miles)
• McDonald's (0.9 miles)
• Chipotle Mexican Grill (1 miles)
• Panda Express (1 miles)
• Burger King (1.1 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walmart Pharmacy (0.8 miles)
• Kroger Food and Pharmacy (0.9 miles)
• Kroger Pharmacy (1.2 miles)
• Arensberg Pharmacy (2.7 miles)
• Arensberg Pharmacy (3.2 miles)
• CVS Pharmacy (3.5 miles)

Parks

• Horns Hill Park (1.1 miles)
• Fanchion Park (3.4 miles)

Hospitals

• Licking County Alcoholism Prevention Program (1.9 miles)
• Licking Memorial Hospital (3.6 miles)
• Licking Memorial Pain Management Clinic (3.6 miles)
• Licking Memorial Hospital (3.6 miles)
• Licking Memorial Hospital (4.7 miles)

Places of Worship

• Newark Heights Church Of God (2.8 miles)
• Crossroads Baptist Church (2.9 miles)
• General Conference Of Seventh-Day Adventists (3.4 miles)
• Newark Church Of The Nazarene (3.5 miles)
• The Word Church (4 miles)
• The Pentecostal Church of God (4.2 miles)

Physicians

• Midwest Allergy Assoc (2.9 miles)
• Heartbeats of Licking County (3.4 miles)
• Dr Bennington (3.5 miles)
• Licking Memorial Family Practice (3.5 miles)
• Dr Hopkins Office (3.6 miles)
• Surgical Intervention (3.6 miles)
• Kidney Specialist (3.6 miles)

Cafes

• Big Apple Cafe (3.2 miles)
• Panera Bread (4.5 miles)
• Starbucks (5 miles)

Theaters

• AMC Indian Mound 9 (4.7 miles)