Broadway Nursing Home

Pros

• The facility and staff are wonderful.
• The staff are super nice and the facility is clean.
• It's a great place to work; the facility is beautiful, friendly and caring.
• The building is beautiful and clean; housekeeping does a wonderful job; floor staff are amazing with the residents; the management team is awesome.
• The staff are among the best - very caring and kind.
• The rehab program is loved; staff members are always available.
• Geneva Center is a beautiful, clean facility filled with smiling faces; the staff work diligently and are passionate.
• It is the best nursing home in Ashtabula County and the cleanest.
• The work environment is outstanding; the team is supportive, motivated, and genuinely passionate; the private rooms are comfortable and dignified.
• The staff are welcoming, compassionate, dedicated, and very competent in delivering exceptional care.

Cons

• The facility is deplorable.
• The grandmother was given incorrect doses of medication many times, creating a dangerous situation.
• The grandmother was often left without bathroom assistance and developed a terrible rash while there.
• The food is awful, with lukewarm hot dogs on stale buns and severely undercooked French fries, and at one point mush was served.
• There are a few good aides, but more of the staff are uncaring and unprofessional.
• The rooms are private and clean, which is appealing, but it does not make up for negligence in other areas of care.
• The third shift staff were unprofessional, spent most of the night bashing other staff, and ignored a resident who was in distress.
• The reviewer advises avoiding the place at all costs.

Review

Geneva Center and its rehabilitation affiliate in Ashtabula County consistently come across in reviews as a bright, welcoming place where cleanliness, comfort, and compassionate care set the tone. Across many experiences, families and residents alike emphasize a facility that feels safe and well cared for. Several reviewers highlight how the environment itself contributes to an overall sense of well-being: beautiful, modern, and inviting spaces with private rooms that emphasize comfort and privacy. The sentiment is that a well-kept building and a friendly atmosphere go a long way toward making daily life easier for those who live and work there.

The building and housekeeping stand out as enduring strengths. Reviewers repeatedly describe the facility as beautiful and clean, with a particular nod to the housekeeping staff who keep rooms and common areas in excellent condition. The public areas, as well as residents' rooms, are noted for their cleanliness and the sense of order throughout. The emphasis on private rooms is frequently mentioned as a meaningful improvement for comfort and dignity, and many visitors remark on the modern, welcoming feel of the halls and common spaces.

When it comes to the staff, praise is abundant and wide-ranging. Nursing and care teams are described as caring, competent, and deeply dedicated to their residents. The administration and therapy teams in particular receive high praise for their professionalism and positive energy. Several reviewers name specific staff members for their exceptional contributions, from nurses and aides to activities and dietary staff, and even the transportation team. One reviewer calls the administrator "the best I've had the pleasure to see in action," while others commend the rehabilitation staff for their expertise and encouragement. Across the board, the sense conveyed is of a team that works cohesively, with residents' well-being at the center of their daily efforts.

The rehabilitation program itself frequently earns standout marks. Families note that the rehab department is highly effective, with staff who are consistently available and proactive in helping residents regain strength and mobility. The tone of these comments is one of progress and optimism: residents return home or regain abilities thanks to targeted therapy, guided routines, and a supportive therapy staff that makes every session meaningful. Several accounts speak to tangible improvements, including strength training, mobility gains, and a smoother transition back to daily activities. For many, the presence of a robust rehab program is a major reason they chose Geneva Center.

Beyond the clinical and physical aspects, the human connection is a recurring through-line. Reviewers describe a culture of warmth and genuine care - staff who listen, respond quickly to requests, and treat residents with kindness and respect. Families express gratitude for the personal attention their loved ones receive, and many share stories of staff going above and beyond to accommodate needs, celebrate milestones, and provide reassurance during challenging times. The gratitude sometimes takes a spiritual or heartfelt tone, with mentions of feeling blessed, prayers of thanks, and a sense of relief at finding a place that feels like home.

Like any care setting, not every experience is perfect, and a minority of reviews reflect serious concerns. One account describes a troubling pattern involving medication errors and neglect that left the reviewer worried about safety, along with complaints about food quality and a perception of inconsistent care. Another review highlights a night-shift atmosphere where staff activity and interactions with residents were less than professional, including moments when a resident in distress did not receive timely attention. These perspectives remind readers that even widely praised facilities must continually address safety, staffing, and resident advocacy to ensure consistently high standards.

Taken together, the prevailing narrative at Geneva Center and its rehabilitation program is one of strength, warmth, and professional dedication. The facility earns high marks for its clean, modern environment and the privacy of private rooms, the compassionate and capable staff, and the effective rehabilitation services that help residents regain independence. While there are concerns raised about medication safety and certain staffing issues on specific shifts, the overwhelming feeling among most reviewers is that this is a place where residents are valued, cared for with dignity, and supported on the path to better health. If you're considering this center, a personal visit to observe the atmosphere, meet the care teams, and review your loved one's specific needs is likely to provide a clear sense of whether Geneva is the right fit.

This part of Geneva, Ohio, offers easy access to a variety of amenities essential for senior living. With multiple physicians, pharmacies, and hospitals located within a short distance, residents can receive quality healthcare services conveniently. Additionally, the presence of places of worship provides opportunities for spiritual fulfillment and community engagement. For leisure activities, there are nearby parks where seniors can enjoy nature and stay active. The proximity to restaurants ensures easy access to dining options, while transportation services like U-Haul make it convenient for seniors to run errands or travel when needed. Overall, this area of Geneva provides a supportive environment with essential resources that cater to the needs of seniors looking for a comfortable and accessible place to live.

Physicians

• City Of Geneva (0.1 miles)
• Piszel Pain Management (0.2 miles)
• Ashtabula Clinic Geneva Family Health Center (0.4 miles)
• Lake Urgent Care Centers (5.2 miles)
• University Hopsitals Madison Clinic (5.3 miles)
• UH Rainbow Madison Pediatrics (5.3 miles)
• Orthopedic Associates of Lake County (5.5 miles)

Places of Worship

• United Church (0.1 miles)
• Assumption Of The Blessed Virgin Mary - Geneva, Ohio (0.5 miles)
• Geneva First United Methodist Church (0.9 miles)
• Milligan Thomas & Alliston Rev (5.2 miles)
• Trinity Lutheran Church-Elca (6 miles)
• Lighthouse Baptist Church (8.4 miles)
• Church Of The Living God (8.6 miles)

Restaurants

• Luisa's Mexican Grill (0.2 miles)
• Old Mill Winery (0.2 miles)
• Subway (0.8 miles)
• The Winery at Spring Hill (1.9 miles)
• McDonald's (2.1 miles)
• Wendy's (2.1 miles)
• Best Friends Restaurant (2.2 miles)

Parks

• Geneva Parks & Recreation (0.2 miles)
• Geneva Township Park (4.3 miles)
• Western Reserve Greenway Trail (5.4 miles)
• Madison Township Park (5.6 miles)
• Bill Stanton Community Park (7.4 miles)
• Smith Field Dog Park (9.3 miles)
• Thompson Square (9.6 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Rite Aid (0.4 miles)
• Walgreens (5.1 miles)
• Rite Aid (5.2 miles)
• Marc's Stores (5.5 miles)
• Walmart Pharmacy (6.4 miles)
• Rite Aid (8.8 miles)

Hospitals

• UH Geneva Medical Center (0.7 miles)
• Uhhs Memorial Hospital Of Geneva (0.8 miles)
• University Hospital Health System (5.3 miles)
• Lake Hospital System (6 miles)
• University Hospitals Conneaut (9.4 miles)
• Acmc (9.4 miles)
• Patient Financials Office (9.4 miles)

Transportation

• U-Haul Neighborhood Dealer (2.4 miles)
• U-Haul Neighborhood Dealer (9.6 miles)