ProMedica Centerville

Pros

• The staff at Heartland of Centerville are described as very thorough, good, and helpful in taking care of patients' needs.
• Many reviewers noted that the facility is clean, well-maintained, and cheerful with bright colors.
• Patients receive support with personal hygiene and daily activities, which the family members appreciate.
• Some reviewers expressed satisfaction with the food provided, stating it was good and smelled appealing.
• Heartland offers a variety of activities for patients, such as bingo, musical entertainment, and physical therapy sessions that help engage them.
• Family members reported positive interactions with the staff, who were described as friendly and accommodating throughout their loved ones’ stays.
• Overall care received by certain patients was deemed professional and loving by family members who spent time observing staff interactions.

Cons

• The security system locked the reviewer inside the building, causing them to miss their Uber and incurring additional costs without any empathy from the staff.
• The nurse showed no sympathy for the girlfriend's discomfort and failed to address her pleas regarding being cold.
• The reviewer was disgusted that their father was not bathed as scheduled and had soiled bed sheets for an extended period.
• The staff members appeared indifferent to patient care and often did not respond to call buttons, blaming being overworked for their lack of responsiveness.
• The facility did not follow proper medication schedules, leading to confusion about medication timing which took days to resolve.
• Food options were inappropriate for patients with specific dietary needs, with limited substitutes offered after meals were sent back.
• Clean towels and washcloths were not consistently provided, despite patients only being showered twice a week.
• Important meetings regarding patient care occurred at inconvenient times without prior notice, causing frustration for family members seeking involvement in care decisions.
• Even though staff were friendly, they seemed overwhelmed and overworked, leading to delayed responses to patient needs during evenings.
• Communication issues resulted in misunderstandings surrounding discharge instructions, with staff failing to accommodate requests for discussing medication management before release.

Review

Heartland of Centerville has elicited a wide range of emotions and experiences from families who have entrusted their loved ones to the facility. While some reviews highlight the high quality of care received, others recount distressing interactions with staff and concerns about the overall environment in which patients are cared for. This duality reflects a complex reality often seen in healthcare facilities, where one person's experience can starkly contrast with another's.

Several reviewers expressed dissatisfaction with the communication between staff and families. One individual recounted an alarming incident when they were locked inside the building due to malfunctioning security doors while trying to attend to their girlfriend, who was reported to be cold and uncomfortable in her room. The nurse on duty exhibited a lack of empathy towards this situation, neglecting both the emotional strain placed on visitors and the discomfort experienced by patients. This theme of poor communication persisted throughout multiple accounts, with frustrations voiced about having to navigate patient care through different nurses or aides without receiving consistent information about care plans or medications.

In contrast, other reviews depicted Heartland as a place where patients received attentive and compassionate care. One family noted that their father benefitted from kindness shown by the staff during his various rehab stays. With activities like bingo, music events, physical therapy, and personal interactions reflected positively upon the facility’s ability to foster genuine connections between caregivers and residents. In particular, aides who teased and joked with patients were mentioned as bright spots that brought joy amidst challenging circumstances.

However, concerns regarding food quality emerged frequently across multiple reviews. While it was acknowledged upfront that Heartland wasn't known for its culinary offerings—something some patients seemed willing to overlook—the consistency of poorly prepared meals left many dissatisfied nonetheless. Specific dietary requirements such as low sodium or diabetic needs were overlooked at times; one reviewer recounted that despite being on a restricted diet, their father was served cakes and processed foods instead of meals tailored for his health needs. Furthermore, descriptions indicated that while meals might be high quality ingredients-wise—those attending would not consider them restaurant-level.

The cleanliness of the facility drew mixed reviews as well; while some praised it as well-maintained with cheerful decor, others found lapses concerning basic hygiene practices such as changing bed sheets or towel availability for their loved ones after scheduled baths were missed altogether. Complaints also arose regarding responsiveness during critical moments—patients sometimes faced long wait times for assistance after pressing call buttons due partly to overworked nursing staff.

Finally, issues surrounding patient-family communication compounded feelings of frustration among relatives seeking involvement in aspects of their loved one's rehabilitation journey. Reports surfaced where important meetings took place without adequate notification to family members wanting to attend; this strained perceived opportunities for involvement in key discussions surrounding discharge plans or behavioral therapies unique to each patient's needs. Reviews seem divided between recognizing commendable efforts made by certain staff members against a backdrop riddled with systemic challenges faced within nursing homes today—challenges that merit deeper consideration from management teams striving toward higher standards best characterized by empathy-driven patient care rather than merely operational efficiency.

The dichotomy evident in these accounts presents significant questions about what constitutes effective healthcare delivery within facilities like Heartland of Centerville: Is it enough simply to provide medical attention? Or should there be an unyielding commitment not only towards treatment but also ensuring emotional support alongside consistent communicative pathways linking families directly into their loved ones' caregiving processes? As more stories emerge highlighting contrasting perspectives regarding environments meant for recovery rather than discomforting isolation—this ongoing discourse may prove essential—as stakeholders hope future changes lead towards improved understanding paired harmoniously with quality service delivery across diverse patient populations residing therein.

This area of Dayton, Ohio, offers a variety of medical services such as physicians, hospitals, and pharmacies within close proximity. The restaurants in the area provide a range of dining options for residents to enjoy. Additionally, there are cafes nearby for coffee enthusiasts. For those who enjoy spending time outdoors, several parks can be found within a short distance. The presence of a movie theater also provides entertainment options for seniors looking to explore the local area. Overall, this neighborhood provides convenient access to essential amenities and leisure activities for senior living.

Physicians

• Dr. Christopher Reeder, DO (0.5 miles)
• LasikPlus (0.5 miles)
• Nimisha Thuluvath, MD (0.6 miles)
• Pain Relief of Dayton (1 miles)
• Neurology Diagnostics - Joel Vandersluis MD (1.1 miles)
• Ohio Pain Clinic (1.3 miles)
• Freedom Home Health of Dayton (1.3 miles)

Restaurants

• Elsa's South (1.1 miles)
• Bill's Donut Shop (1.2 miles)
• Sea Jax Tavern (1.3 miles)
• Taco Bell (1.6 miles)
• McDonald's (1.6 miles)
• Freddy's Frozen Custard (1.9 miles)
• Mack's Tavern (1.9 miles)

Hospitals

• Miami Valley South (1.4 miles)
• Miami Valley Hospital South (1.4 miles)
• Alcohol Treatment Centers Dayton (4 miles)
• Kettering Medical Center (4.7 miles)
• Life Care Hospitals-Dayton (4.7 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• Discount Drug Mart (1.7 miles)
• Walmart Pharmacy (1.7 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.1 miles)
• Kroger Pharmacy (2.3 miles)

Cafes

• Starbucks (1.6 miles)
• Starbucks (2.1 miles)
• Starbucks (3 miles)
• Warehouse 4 (3.9 miles)
• Winans Chocolates + Coffees (4.1 miles)
• Starbucks (4.1 miles)

Parks

• Schoolhouse Park (3 miles)
• Rosewood Park (3.4 miles)
• Lincoln Park (3.8 miles)
• Cox Arboretum MetroPark (4.6 miles)

Theaters

• Cinemark Dayton South 16 + XD (4.8 miles)