Metro Health Ctr For Skilled

Pros

• The staff is very attentive to residents' needs and wound care.
• The Prentiss Center is reasonably clean and the staff is very attentive and compassionate.
• The physical therapy staff is wonderful.
• The staff contacted families any time an incident arose and kept them informed.
• The staff is friendly and understanding.
• Whenever a resident got sick, the staff promptly notified family and sent them to the ER if needed.
• The rehabilitation program is excellent.
• The granddad stayed there and was well taken care of.

Cons

• Call lights go unanswered for over an hour, and residents sit in soiled clothing while staff laugh.
• The food is awful and often served cold, with diets not consistently followed.
• Rats and bugs are present; a reviewer saw a rat in a room and a bug under the bed.
• There is no linen; residents must wash up with paper towels, and rooms are not cleaned or sheets changed regularly.
• Medications are not given on time, and nurses sometimes change medications or dosages without authorization.
• Doctors do not return calls and families are not notified about infections or changes in condition.
• Senior management is described as power-hungry and unresponsive, with too much emphasis on paperwork.
• Nursing staff are rude and uncaring, with only a few exceptions.
• The facility is considered subpar, with some reviewers rating it among the worst in the area.
• Hygiene and cleanliness are severely lacking, including issues like fecal matter on clothing and failure to isolate contagious infections.

Review

The Elisabeth Severance Prentiss Center in Cleveland emerges in these reviews as a facility with a startlingly wide range of experiences. Some residents and families describe care that was compassionate, attentive, and effective, while others recount disturbing lapses in basic nursing duties, cleanliness, and safety. Taken together, the comments paint a picture of a center that can be very good in certain hands and alarmingly deficient in others, depending largely on the shift, the staff on duty, and perhaps the unit involved.

A recurring thread across many accounts is a sense of inconsistent leadership and responsiveness. Several reviewers report that, after hours or on night shifts, there is often less accountability and fewer leaders on the floor. Call lights can go unanswered for long stretches, and some visitors recount situations where residents lay in soiled clothing while staff seemed distracted, sometimes even laughing. Medication reliability is another concern cited by multiple speakers, with stories of medicines arriving late or being adjusted without clear communication to families. Visitors also describe a breakdown in basic communications - phone calls not returned, doctors not returning messages, and paperwork burden that seems to slow down timely transfers or care decisions.

Cleanliness and infection control appear as another major area of distress. A number of reviews allege unhygienic conditions, including soiled rooms and sheets, dried fecal matter noted during therapy visits, and even repeated infection concerns such as C-Diff that were not promptly disclosed to families. Several accounts describe very active pest problems - rats inside rooms and bugs in living spaces - which amplifies fear about basic safety and quality of care. Laundry and linen issues are also mentioned, with residents sometimes lacking fresh linens and being asked to improvise cleaning with paper products rather than proper laundry services. Taken together, these reports raise serious questions about routine housekeeping, room turnover, and general sanitation practices.

Food quality and dietary management are another frequent point of complaint. Reviewers describe institutional-tasting meals, food served at improper temperatures, and dietary plans that do not seem to be followed consistently. One reviewer even recalls a specific incident involving green eggs that caused a confrontation with staff. While some residents mention adequate or improving meals, the prevailing tone in several postings is that nutrition and meal service do not meet expected standards, contributing to a sense of overall neglect or low morale among residents.

Medical management and administrative processes are described as a mixed bag. Some comments suggest that care can be responsive and medically competent, with therapists and certain nurses providing excellent rehabilitation work and meaningful interactions. A few residents credit specific caregivers - such as a nurse named Nina, and the rehab therapy team - for their positive experiences, noting good wound care and attentive, compassionate behavior. Yet the broader narrative includes alarming anecdotes of nurses taking initiative with medications, or failing to ensure consistent follow-through on treatment plans, sometimes with the implication that decisions are made at the top levels rather than by the bedside team. The bureaucracy around paperwork and discharge planning is cited as a barrier too, with complaints about the head nurse or social worker being intermittently unavailable and paperwork delaying timely decisions for family members seeking to bring loved ones home or coordinate ongoing care.

In some reviews, the tone swings sharply from despair to gratitude. A few families speak movingly of excellent, prolonged care for loved ones with dementia or other serious needs, highlighting clean rooms, timely transport to the ER when issues arose, and communication that helped families feel involved and informed. There are even outright praise for specific staff members who connected with patients and families, and for rehab staff who enabled meaningful progress. Yet these glowing notes sit beside harsher assessments that describe a facility with serious, systemic flaws - issues that, for some reviewers, overshadow any positives and have led to plans for moving loved ones elsewhere or pursuing legal action.

Overall, the consensus among these accounts is that Elisabeth Severance Prentiss Center is capable of providing high-quality rehab and compassionate care in ideal circumstances, but it is also prone to serious, repeated lapses in basic nursing practice, cleanliness, safety, and reliable communication. For families evaluating this center, the message is clear: outcomes appear highly contingent on staff stability, supervision, and the specific unit or shift in question. If choosing this facility, prospective residents and families may want to conduct thorough, up-front assessments - observe staffing patterns, verify medication management protocols, inquire about infection-control practices, and request direct conversations with unit leaders and therapy teams. The stories suggest that with the right team in place, residents can thrive; without that, the experience can devolve into a sequence of frustrating, even dangerous, oversights.

This part of Cleveland, Ohio offers a convenient and diverse range of amenities for seniors considering living in the area. With several hospitals nearby such as Trauma ICU and the Cleveland Clinic, residents have access to top-notch medical care. There are also plenty of cafes, pharmacies, and restaurants within a short distance, providing easy access to daily essentials and dining options. Additionally, there are various places of worship for those seeking spiritual fulfillment, as well as parks like Edgewater Park for recreational activities. Transportation options such as the Greyhound Station and Cleveland Burke Lakefront Airport are also conveniently located for travel needs. Overall, this area provides a well-rounded community with a mix of healthcare facilities, dining options, recreational areas, and transportation services suitable for seniors looking to settle down in a vibrant neighborhood.

Hospitals

• Trauma ICU (0.3 miles)
• Cleveland Clinic - Lutheran Hospital (2 miles)
• St Vincent Charity Medical Center (2.9 miles)
• Cleveland Clinic Children's Hospital Rehabilitation Center (5 miles)
• Cleveland Clinic - W.O. Walker Center (5.4 miles)
• Louis Stokes Cleveland VA Medical Center (5.8 miles)

Cafes

• Starbucks (0.4 miles)
• Starbucks (0.5 miles)
• Metropolitan Coffee (2.2 miles)
• Rising Star Coffee Roasters (2.2 miles)
• Lekko Coffee (2.3 miles)
• Ready Set Roasters (2.5 miles)
• Starbucks (2.9 miles)

Places of Worship

• St. Rocco's Church (0.7 miles)
• St Ignatius of Antioch Church (3 miles)

Parks

• Primate Playground (1.4 miles)
• Edgewater Park (2.8 miles)
• Wendy Moore Memorial Park (2.8 miles)
• The Cleveland Mall (3.1 miles)
• Willard Park (3.3 miles)
• Voinovich Bicentennial Park (3.6 miles)
• Cleveland Metroparks - Big Creek Reservation (4.9 miles)

Pharmacies

• Walgreens (1.4 miles)
• Discount Drug Mart (1.7 miles)
• Dave's Supermarket (2 miles)
• Rite Aid (2.3 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.1 miles)

Restaurants

• Gyro Guys (1.6 miles)
• Mason's Creamery (1.8 miles)
• Market Garden Brewery (1.9 miles)
• TownHall (1.9 miles)
• Mitchell's Homemade Ice Cream (1.9 miles)
• Nano Brew Cleveland (1.9 miles)
• Kan Zaman (2.1 miles)

Transportation

• Greyhound Station (3.2 miles)
• Cleveland Burke Lakefront Airport (3.7 miles)

Physicians

• Cleveland Clinic - Mellen Center (4.9 miles)
• Cleveland Clinic R Building - Cleveland Clinic Children's Outpatient Center (5 miles)
• Cleveland Clinic - Taussig Cancer Center (5.2 miles)
• Cleveland Clinic - Cole Eye Institute (5.3 miles)
• Cuyahoga County Board of Health (5.4 miles)

Theaters

• Cinemark At Valley View And Xd (5.6 miles)