3525 Scranton Road, Cleveland, OH 44109
For more information about senior living options: (844) 490-3973
Her care at the center has been excellent. The staff are very attentive to residents' needs and wound care. The staff welcomed family members with open arms. The physical therapy staff is wonderful. Rehabilitation is excellent and residents show great improvement. It is located on the campus of a major trauma hospital, which is a plus.
Residents report staff sit around watching TV or on their phones and even play computer games on company computers. After 5 p.m., administrators and staff leave, leaving nurses in charge who fail to lead by example. Call lights go unanswered for over an hour and residents sit in soiled clothing while staff laugh. The food is institutional and often cold, and diets are not followed. Rats and bugs are present; a rat was seen in a room and a bug crawled under a bed. There is no linen; residents have to wash up with paper towels, and rooms are not cleaned or sheets changed. Medications are not given until late. The care is described as subpar and the nursing staff are rude and uncaring.Elisabeth Severance Prentiss Center is best suited for families prioritizing robust rehabilitation and medical oversight within a university-hospital adjacent setting, where access to skilled therapy and wound care can be a decisive advantage. The campus location near Cleveland's major medical facilities is a clear plus for residents who anticipate complex needs or potential hospital transfers. For residents recovering from surgery or serious injury, the facility's physical therapy and occupational therapy services, paired with attentive clinicians on the rehab units, can produce meaningful gains. This is especially true for those who can tolerate variability in daily staffing and a sometimes heavy administrative environment in exchange for objectively solid rehab progress and medical monitoring.
Those who may want to consider alternatives are families for whom consistent staffing, rapid call-light response, and a pristine, low-roughness environment are non-negotiables. Reviews repeatedly flag long delays in receiving assistance, intermittent responsiveness, and a sense that some days run with limited front-line leadership. Cleanliness and infection-control concerns recur in a few accounts, alongside reported pest issues and meals that do not meet expectations. For residents who require a reliably calm routine, with predictable daily care and minimal administrative friction, another facility with stronger day-to-day consistency may be a safer fit.
The strongest redeeming factors here are the rehabilitation orientation and, in several accounts, caring clinicians who take the time to listen. Therapy staff, particularly skilled therapists, are repeatedly praised for their professionalism and effectiveness, and in some cases family members praise the unit physicians for listening and coordinating care. These genuine positives can meaningfully offset certain daily irritants for residents who place rehab outcomes and medical camaraderie at the top of the list. When a resident's condition hinges on steady PT/OT progress or careful wound management, the Prentiss Center can still deliver meaningful gains and compassionate medical attention.
Nevertheless, a pattern emerges in the negatives that cannot be ignored. A substantial portion of reviews describe slow or inconsistent nursing responses, calls that go unanswered for extended periods, and medication-management hiccups. Cleanliness lapses surface in multiple anecdotes, including concerns about bed linens, hygiene practices, and even infection-control issues like C-diff episodes. Administrative frustrations - paperwork bottlenecks, perceived gatekeeping around family involvement, and concerns about leadership priorities - compound the everyday care challenges. These factors collectively degrade the resident experience when daily reliability and a consistently clean environment are expected benchmarks.
From a family-planning perspective, the prudent approach is to verify concrete operational details upfront. Ask about current nurse-to-patient ratios on the units most relevant to the needed care, and who is on duty during evenings and weekends. Inquire how quickly call bells are answered, how med passes are tracked, and what systemic steps exist to prevent missed medications. Probe cleanliness protocols, pest-control records, and isolation procedures for contagious infections. Request examples of family communication protocols, including how promptly staff notify families about changes in condition or hospital transfers. Seek recent references from families with similar care needs (rehab-focused, dementia, or post-surgical) to gauge current performance.
Bottom line: this center offers a credible path for residents who need serious rehabilitation, wound care, and medical oversight, and who can advocate for themselves or their loved ones when the daily care routine becomes uneven. When rehab and compassionate, professional clinicians are the priority, the Prentiss Center can deliver meaningful improvements and respectable quality of life. However, for families where reliable call responses, consistent housekeeping, and infection-control vigilance are non-negotiable, the balance tilts toward exploring other options. A candid tour with clinical leadership, coupled with direct conversations with frontline staff and recent families, will reveal whether the current operational strides align with the patient's specific needs and the family's expectations.
142 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cleveland-Hopkins International (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Elisabeth Sev Prentiss Center is an assisted living community located in Cleveland, OH. Our center offers a wide range of amenities to ensure that our residents are comfortable and have everything they need.
We have a beauty salon on-site for residents to pamper themselves and feel their best. Our accommodations come fully furnished and include private bathrooms for convenience and privacy. Residents can enjoy a variety of activities in our gaming room, small library, and outdoor spaces. We also have a fitness room and wellness center for those who want to stay active and maintain their health.
Dining at our community is restaurant-style, with special dietary restrictions taken into consideration. Residents can enjoy delicious meals prepared by our skilled chefs. In addition, we provide care services to assist with daily living activities such as bathing, dressing, and transfers. Our staff is available 24/7 to provide supervision and assistance whenever needed.
Transportation arrangements are made for non-medical purposes as well as transportation to doctors' appointments. We also offer move-in coordination services to make the transition into our community as smooth as possible.
Residents can stay connected with friends and family through Wi-Fi/high-speed internet access throughout the community. Our computer center allows residents to use technology for various purposes.
In terms of nearby amenities, there are numerous cafes, parks, pharmacies, restaurants, places of worship, physicians, hospitals located within close proximity to our community.
At the Elisabeth Sev Prentiss Center, we strive to provide a comfortable and fulfilling lifestyle for our residents while ensuring their safety and well-being.
Elisabeth Sev Prentiss Center For is located at 3525 Scranton Road, Cleveland, OH 44109 in Cuyahoga County, Ohio
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