3525 Scranton Road, Cleveland, OH 44109
For more information about senior living options: (866) 208-4318
Overall Review of Elisabeth Sev Prentiss Center For
Pros
Her care at the center has been excellent.- The staff are very attentive to residents' needs and wound care.
- The staff welcomed family members with open arms.
- The physical therapy staff is wonderful.
- Rehabilitation is excellent and residents show great improvement.
- It is located on the campus of a major trauma hospital, which is a plus.
Cons
Residents report staff sit around watching TV or on their phones and even play computer games on company computers. - After 5 p.m., administrators and staff leave, leaving nurses in charge who fail to lead by example.
- Call lights go unanswered for over an hour and residents sit in soiled clothing while staff laugh.
- The food is institutional and often cold, and diets are not followed.
- Rats and bugs are present; a rat was seen in a room and a bug crawled under a bed.
- There is no linen; residents have to wash up with paper towels, and rooms are not cleaned or sheets changed.
- Medications are not given until late.
- The care is described as subpar and the nursing staff are rude and uncaring.
Review
Elisabeth Severance Prentiss Center is best suited for families prioritizing robust rehabilitation and medical oversight within a university-hospital adjacent setting, where access to skilled therapy and wound care can be a decisive advantage. The campus location near Cleveland’s major medical facilities is a clear plus for residents who anticipate complex needs or potential hospital transfers. For residents recovering from surgery or serious injury, the facility’s physical therapy and occupational therapy services, paired with attentive clinicians on the rehab units, can produce meaningful gains. This is especially true for those who can tolerate variability in daily staffing and a sometimes heavy administrative environment in exchange for objectively solid rehab progress and medical monitoring.
Those who may want to consider alternatives are families for whom consistent staffing, rapid call-light response, and a pristine, low-roughness environment are non-negotiables. Reviews repeatedly flag long delays in receiving assistance, intermittent responsiveness, and a sense that some days run with limited front-line leadership. Cleanliness and infection-control concerns recur in a few accounts, alongside reported pest issues and meals that do not meet expectations. For residents who require a reliably calm routine, with predictable daily care and minimal administrative friction, another facility with stronger day-to-day consistency may be a safer fit.
The strongest redeeming factors here are the rehabilitation orientation and, in several accounts, caring clinicians who take the time to listen. Therapy staff, particularly skilled therapists, are repeatedly praised for their professionalism and effectiveness, and in some cases family members praise the unit physicians for listening and coordinating care. These genuine positives can meaningfully offset certain daily irritants for residents who place rehab outcomes and medical camaraderie at the top of the list. When a resident’s condition hinges on steady PT/OT progress or careful wound management, the Prentiss Center can still deliver meaningful gains and compassionate medical attention.
Nevertheless, a pattern emerges in the negatives that cannot be ignored. A substantial portion of reviews describe slow or inconsistent nursing responses, calls that go unanswered for extended periods, and medication-management hiccups. Cleanliness lapses surface in multiple anecdotes, including concerns about bed linens, hygiene practices, and even infection-control issues like C-diff episodes. Administrative frustrations, paperwork bottlenecks, perceived gatekeeping around family involvement, and concerns about leadership priorities, compound the everyday care challenges. These factors collectively degrade the resident experience when daily reliability and a consistently clean environment are expected benchmarks.
From a family-planning perspective, the prudent approach is to verify concrete operational details upfront. Ask about current nurse-to-patient ratios on the units most relevant to the needed care, and who is on duty during evenings and weekends. Inquire how quickly call bells are answered, how med passes are tracked, and what systemic steps exist to prevent missed medications. Probe cleanliness protocols, pest-control records, and isolation procedures for contagious infections. Request examples of family communication protocols, including how promptly staff notify families about changes in condition or hospital transfers. Seek recent references from families with similar care needs (rehab-focused, dementia, or post-surgical) to gauge current performance.
Bottom line: this center offers a credible path for residents who need serious rehabilitation, wound care, and medical oversight, and who can advocate for themselves or their loved ones when the daily care routine becomes uneven. When rehab and compassionate, professional clinicians are the priority, the Prentiss Center can deliver meaningful improvements and respectable quality of life. However, for families where reliable call responses, consistent housekeeping, and infection-control vigilance are non-negotiable, the balance tilts toward exploring other options. A candid tour with clinical leadership, coupled with direct conversations with frontline staff and recent families, will reveal whether the current operational strides align with the patient’s specific needs and the family’s expectations.
142 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Cleveland-Hopkins International (8 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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