Franklin Plaza Extended Care

Pros

• The staff at the facility is highly praised for their compassion and dedication to treating residents like family.
• A nurse named Tiara received a gold star for her exceptional care and communication with families.
• Visitors noted that the building is beautiful inside, reflecting ongoing improvements made by the management.
• The therapy department and nursing staff were described as great, contributing to positive rehabilitation experiences for residents.
• Overall, one reviewer expressed love for the place due to the great care provided.

Cons

• The nursing home does not pay attention to the health of the residents and neglects their needs.
• Staff members are often absent, leading residents to seek help from family members instead.
• The STNAs and aides display a lack of compassion and only perform their duties when supervised.
• Residents are left unattended in distressing conditions, with no timely medical assistance provided.
• One resident was found laying in waste multiple times, highlighting severe neglect in personal care.
• Nurses are rude and seldom present at their desks, contributing to inadequate support for residents during meals.
• The facility is described as deplorable, with an urgent need for awareness regarding its poor practices among Medicaid and Medicare officials.

Review

The experience of families and loved ones regarding nursing home facilities is often a reflection of the quality of care provided to residents. While some reports indicate deeply troubling conditions, others highlight instances of exceptional service. This dichotomy reveals a complex landscape within nursing homes, making it critical for prospective residents and their families to thoroughly investigate options before making decisions.

One nursing home in particular has garnered substantial criticism from multiple individuals who have witnessed neglect and poor treatment firsthand. Multiple reviewers express grave concern about the staff's lack of attention to resident health, describing an environment where aides seem more preoccupied with personal activities—such as eating and talking on their phones—than with providing essential care. Instances are mentioned where family members find themselves assisting residents due to the absence or unavailability of nurses and STNAs (State Tested Nursing Assistants). This alarming trend points not only to potential systemic issues within the facility but also raises questions about accountability and oversight.

Adding to the dishonor associated with this establishment, one reviewer reported that their mother’s deteriorating condition was overlooked by staff until they intervened. The reviewer noted that when they suggested calling emergency services due to their mother's decline, staff seemed indifferent, almost resigned to the notion that her situation was normal. Such experiences paint a stark picture of negligence that cannot be ignored; many reviews implore others not to subject their loved ones to similar fates within these walls.

In contrast, there are glowing accounts from other families who share positive experiences at different facilities. One individual praised a nurse named Tiara for her compassionate interactions with their mother, emphasizing her attentiveness and willingness to answer questions both during visits and over phone calls. Enthusiastic responses underline how crucial dedicated healthcare professionals can be in creating a nurturing environment for patients undergoing rehabilitation or recovery. Families report feeling reassured by the quality of care offered in such cases, expressing gratitude towards staff members who treat residents like family rather than just patients.

The disparity between these experiences underscores an unsettling reality faced by many: not all nursing homes deliver on promises of care or compassion. One disheartened friend recounted witnessing another resident left in unsanitary conditions, expressing feelings of urgency to remove him from what they described as deplorable treatment practices. The frustration expressed by this reviewer highlights issues surrounding hygiene standards and basic human dignity within certain facilities—a reminder that even standard protocols may falter without proper staffing and supervision.

Callous moments in caregiving reflect systemic problems regarding accountability in long-term care settings as well as a lack of adequate staffing at times when elderly residents need the most assistance—their mealtimes or moments requiring humane interaction being key examples where neglect could tragically occur unnoticed if no one is present at crucial times. These reviews warrant serious attention, urging potential clients considering similar establishments elsewhere to ask tough questions about care practices before entrusting them with their loved ones’ well-being.

Ultimately, these narratives encapsulate the realities many families face when navigating nursing home choices: they must balance commendations against complaints while acutely aware that every decision carries weighty implications for those involved. Adequate research becomes paramount; thus diligent inquiries into staffing levels, cleanliness standards, reputation history through state surveys can serve as lifelines toward ensuring a safe haven rather than endless uncertainty amid inadequate support systems—all too frequently hidden behind closed doors in aging institutions across our society today.

Cafes

• Rising Star Coffee Roasters (0.2 miles)
• Lekko Coffee (0.4 miles)
• Ready Set Roasters (1.2 miles)
• Starbucks (1.9 miles)
• Starbucks (2.2 miles)
• Starbucks (2.3 miles)
• Rising Star Coffee Roasters (3.8 miles)

Hospitals

• Cleveland Clinic - Lutheran Hospital (0.3 miles)
• Trauma ICU (1.9 miles)
• St Vincent Charity Medical Center (2.2 miles)
• Cleveland Clinic - W.O. Walker Center (5.2 miles)
• Louis Stokes Cleveland VA Medical Center (5.5 miles)
• Cleveland Clinic Children's Hospital Rehabilitation Center (5.5 miles)
• CCF Fairview Hospital (6.3 miles)

Restaurants

• Kan Zaman (0.3 miles)
• Nano Brew Cleveland (0.4 miles)
• Mitchell's Homemade Ice Cream (0.5 miles)
• Mason's Creamery (0.5 miles)
• TownHall (0.5 miles)
• Market Garden Brewery (0.5 miles)
• Merwin's Wharf (0.6 miles)

Parks

• Wendy Moore Memorial Park (0.8 miles)
• Edgewater Park (0.9 miles)
• The Cleveland Mall (1.5 miles)
• Willard Park (1.7 miles)
• Voinovich Bicentennial Park (1.8 miles)
• Primate Playground (2.9 miles)
• Lakewood Park (4.3 miles)

Pharmacies

• Rite Aid (1 miles)
• CVS Pharmacy (1.7 miles)
• Dave's Supermarket (2.3 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (2.9 miles)
• Discount Drug Mart (3.1 miles)

Places of Worship

• St. Rocco's Church (1.4 miles)
• St Ignatius of Antioch Church (2.6 miles)

Transportation

• Greyhound Station (2 miles)
• Cleveland Burke Lakefront Airport (2.1 miles)

Physicians

• Cleveland Clinic - Mellen Center (4.7 miles)
• Cleveland Clinic R Building - Cleveland Clinic Children's Outpatient Center (4.8 miles)
• Cleveland Clinic - Taussig Cancer Center (5.1 miles)
• Cleveland Clinic - Cole Eye Institute (5.1 miles)
• Cuyahoga County Board of Health (6.3 miles)