Franklin Plaza Extended Care in Cleveland, OH
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3600 Franklin Boulevard, Cleveland, OH 44113
For more information about senior living options: (844) 490-3973
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The director and all the staff are professional, kind, knowledgeable, and compassionate people who truly care for residents and their families. The staff are hardworking and dedicated, and they treat residents like family. Franklin Plaza is described by families as their home for nursing and rehab care. The therapy and nursing teams are capable, attentive, and help residents regain strength and independence. The facility is clean, well-maintained, and staffed by friendly, helpful people. Specific staff members are highlighted as outstanding, including Crystal in admissions, Tiara the nurse, Yvonne the snack coordinator, and several STNAs and therapists who are praised for their caring and professionalism. Franklin Plaza is recognized for its willingness to accommodate family needs, such as church visits and family celebrations. Families report positive outcomes and would confidently recommend Franklin Plaza for rehab and nursing care.
The reviews allege abuse and neglect by the staff and call for the facility's licenses to be revoked. They report loved ones being left in soiled diapers and bedding for hours with no timely response to call buttons. The building is described as old and unsafe, with non-working elevators and long waits for wheelchairs. There are accusations that staff misused medications and drugged residents inappropriately. Care is described as inconsistent due to being under-staffed, with rude or hostile staff and poor communication. Rooms and common areas are said to be dirty or poorly maintained, with unpleasant odors. Discharge planning and therapy are reported as inconsistent, with residents not receiving expected physical or occupational therapy. Family members claim money and personal belongings were mishandled or not returned upon transfer or discharge. Some reviewers warn others not to send loved ones there, labeling the facility a danger or death trap. There are allegations that hospice classification was inappropriately applied to non-terminal patients.Franklin Plaza Extended Care in Cleveland is best suited for families seeking intensive skilled nursing and rehabilitation where frontline staff often form genuine, affectionate bonds with residents. Numerous reviews highlight a devoted therapy team and Aides who treat patients like family, with clear evidence of progress in wound care, mobility, and daily functioning. When the goal is improvement through robust rehab and a nurturing, personal touch, this community can deliver tangible gains and a sense of home for many residents. The setting can feel warm and patient-centered, and when care milestones are achieved, families frequently express relief and gratitude for the staff's commitment.
At the same time, this community is not the right fit for every situation. Alternatives should be considered for families prioritizing consistently flawless safety, flawless communication, and pristine, modern surroundings. Several reviews describe serious concerns around understaffing, uneven responsiveness, and lapse in basic cleanliness or administration. For residents with significant dementia, behavior issues, or complex medical needs requiring tight supervision and rapid escalation of problems, Franklin Plaza may demand vigilant family advocacy or may not meet the level of consistency some families expect. Those who cannot tolerate potential gaps in care or who require highly standardized protocols could look elsewhere.
The strongest pros - the compassionate, hardworking front-line staff, and the therapy teams - often translate into real, observable progress for residents. Positive reports credit therapists, nurses, and aides with high levels of attentiveness, warmth, and skill, contributing to meaningful improvements in mobility, wound healing, and daily independence. A number of families recount referrals, discharge planning support, and personal touches that create a hopeful, home-like atmosphere. These benefits can help offset the challenge of navigating a facility that may otherwise feel structurally imperfect or uneven in daily operations, particularly for residents whose rehabilitation is the primary objective.
Yet the main cons recur with striking frequency and cannot be ignored in decision-making. Complaints about understaffing, delayed responses to call bells, and limited availability of therapy or nursing care on certain days surface repeatedly. Several reviews recount dramatic examples of neglect, poor room cleanliness, and situations where residents felt unsafe or inadequately monitored. Management communication experiences vary - from empathetic to dismissive - and a few families report being discouraged or blocked when attempting to address concerns. Elevators, building condition, and ongoing upkeep also surface as potential hazards in the living environment. Taken together, the cons can erode confidence in a facility that otherwise shines in care quality.
For families evaluating Franklin Plaza, a practical approach is essential. Ask for current staffing ratios and on-shift coverage, observe a therapy session, and request clear escalation paths for concerns. Inquire about discharge planning practices and ensuring that rehabilitation intensity remains on track, especially if home return is the ultimate goal. Scrutinize housekeeping standards and room assignments, verify the status of elevators and access points, and review recent state inspections or complaint logs. Seek a point person - ideally a discharge coordinator or nurse liaison - who can provide consistent updates and help align care with realistic recovery timelines. These steps will illuminate how the facility operates day-to-day beyond hopeful anecdotes.
Ultimately, Franklin Plaza works best for families who value a strong rehab-oriented environment and are prepared to stay engaged as advocates, particularly when a loved one's recovery hinges on daily, reliable access to therapy and attentive nursing care. For those who cannot accept frequent variances in staffing, safety concerns, or communication gaps, alternatives offer more predictable oversight and steadier execution of care plans. In short, this community can be a strong choice when rehabilitation is the priority and the family is ready to actively monitor and partner with the staff; it is less suitable for residents requiring uniform, high-level risk management and consistently seamless operations.
The decision should hinge on priority goals: if recovery pace and personal caregiver relationships are paramount, Franklin Plaza can be a place where meaningful gains occur and trust is earned. If safety, consistency, and pristine upkeep are non-negotiable, families should primarily compare other options with documented reliability and transparent, proactive communication. A careful, questions-centered visit - and a clearly defined trial period with concrete milestones - will reveal whether Franklin Plaza meets the specific needs of the loved one, or whether another community would serve better in the long run.
177 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cleveland-Hopkins International (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Franklin Plaza Extended Care is an assisted living community located in Cleveland, OH. This community offers a wide range of amenities to enhance the lives of its residents.
Residents can take advantage of the on-site beauty salon to maintain their personal grooming needs. They can enjoy their favorite shows or movies with cable or satellite TV in the comfort of their own room. Community operated transportation is available for residents who need to run errands or attend appointments.
For those who enjoy technology, there is a computer center equipped with high-speed internet for residents to stay connected with loved ones and browse the web. The dining room provides restaurant-style meals for residents to savor, and special dietary restrictions can be accommodated.
There are various recreational options available for residents as well. A fitness room is provided for those who want to stay active, and a gaming room offers entertainment options like board games and puzzles. The beautifully landscaped garden provides outdoor space where residents can relax and enjoy nature.
Housekeeping services ensure that resident's rooms are kept clean and tidy, while move-in coordination assists new residents with the transition into their new home. A small library is available for book lovers to indulge in reading, and telephone services are provided for convenient communication.
To cater to the health needs of its residents, Franklin Plaza Extended Care offers care services such as assistance with daily activities like bathing and dressing. There is 24-hour supervision and a 24-hour call system in place for any emergencies that may arise. Medication management ensures that residents receive their necessary medications on time.
The community also focuses on mental wellness through its mental wellness program, helping residents maintain a positive state of mind. Transportation arrangements are made not only for non-medical outings but also for doctor's appointments.
In addition to all these amenities and care services, Franklin Plaza Extended Care is conveniently located near various establishments that may be useful to its residents. There are cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, and hospitals nearby.
Overall, Franklin Plaza Extended Care provides a comfortable and supportive environment for seniors who require assistance with their daily living activities while also offering numerous amenities to enhance their quality of life.
Franklin Plaza Extended Care is located at 3600 Franklin Boulevard, Cleveland, OH 44113 in Cuyahoga County, Ohio
Franklin Plaza Extended Care on seniors.fyi includes 10 photos including images showing interior, bedroom, windows, salon, mirrors, lobby, apartment building, artwork, and more.
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Interior
Decor
Building
Bedroom
Entrance
Artwork
Salon
Dining Table
Mirrors
