Overall Review of Franklin Plaza Extended Care
common
30 reviews mention this
Staff care shows up repeatedly
Residents and families frequently describe staff as caring and professional.
A large share of reviewers say the aides, nurses, and other team members were kind, attentive, and willing to help. Some people specifically call out individual staff members for answering questions, being responsive, and treating them with respect. A few reviewers also say the care team felt like family, including during visits. There are also negative reviews that contradict this tone, citing rudeness, dismissiveness, or neglect, so experiences appear uneven depending on who is on shift and how communication goes.
common
6 reviews mention this
Nursing and wound care matter
Several reviews credit nursing with wound care support.
Multiple reviewers mention wound care as a reason they felt better, including help with leg wounds and dressing care. Others specifically thank nurses or a wound nurse, alongside the therapy team, for progress before discharge. This matches the facility’s focus as a skilled nursing setting with medication management and daily living assistance included. Still, a recurring set of critical reviews alleges missed call buttons, delayed responses, and poor hygiene, which directly clashes with the positive wound-care stories.
common
10 reviews mention this
Rehab therapy helps people regain strength
Rehabilitation therapy is often described as effective and supportive.
Many reviewers tie their improvement to physical and occupational therapy, describing stronger mobility and feeling confident going home. A number of comments praise the therapy team directly, including people who say the therapy staff was excellent or awesome. Some also mention being discharged to another setting after regaining function. On the negative side, there are complaints that therapy can slow down or stop, including frustrations about missed sessions and reduced time out of bed.
caveat
6 reviews mention this
Food quality gets mixed feedback
Meals receive mixed reviews, with some wanting better food.
A few reviewers praise the meals and thank the kitchen or the person who delivers food as part of their stay. Others say the food could be better, and one reviewer mentions needing improvements to meal-related support. The community’s dining approach includes restaurant-style dining in the amenity list, and diabetes and special dietary restrictions are reflected in the dining details. Even with diet-related options listed, the reviews still split on overall satisfaction with what residents receive.
caveat
12 reviews mention this
Call button and response concerns
Some residents describe delayed help after pressing call buttons.
Alongside positive comments about responsiveness, several reviews raise serious concerns about communication and urgent response. Critical stories include residents being left waiting after call buttons, not getting timely assistance, and families feeling dismissed when they raised issues with administration. Other negative reviews point to missed notifications and lack of follow-through on care concerns. These complaints also include allegations of inadequate cleanliness and supervision, which residents and families connect to safety and neglect.
common
4 reviews mention this
On-site activities support faith and outings
Residents and families mention meaningful on-site activities.
Reviewers describe day-to-day life including scheduled activities, access to a garden, and opportunities to attend church services in English and Spanish. Some comments also mention community-sponsored activities and trips, suggesting there are structured options beyond basic care. A couple of reviewers highlight chaplain or religious visitation as part of what made visits feel welcome. For people looking to connect externally, the nearby hospital and local cafes are also relatively close, though reviews focus most on what’s happening inside the facility.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
177 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Cleveland-Hopkins International (9 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Supportive, home-like environment with independence.
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