Fountains Transitional Care Center

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Fountains Transitional Care Center

1400 Mallard Cove Drive, Cincinnati, OH 45246

For more information about senior living options: (844) 490-3973

3.8 from 41 reviews
5 stars
26
4 stars
3
3 stars
0
2 stars
1
1 stars
11

Skilled Nursing Facility

Overall Review of Fountains Transitional Care Center

Pros

  • pro The staff at the facility are friendly and helpful, smiling and caring all the time.
  • pro The physical therapy and occupational therapy were excellent, and the nursing care was outstanding.
  • pro The staff were wonderful.
  • pro The building is absolutely beautiful, and the staff treated residents as if they were in a five-star hotel while providing the best care.
  • pro The facility is beautiful and clean, with therapy that is awesome and the staff are kind.
  • pro The facility has excellent nursing care and activities, and the staff are always friendly and hardworking.
  • pro The staff gave residents great love and care.
  • pro Brandie the nurse went out of her way to help the patient.
  • pro Jodie the social worker was excellent and the aides were on point.
  • pro The family has had an amazing experience at Fountains.

Cons

  • pro The reviewers allege the facility over-sedated their grandfather during rehab and treated his age as grounds to harm him.
  • pro They claim residents were frequently over-sedated, leaving the unit quiet and not alert.
  • pro They state staff disconnected the resident's room phone on multiple occasions and failed to set up the bed properly, risking choking.
  • pro They assert hydration was not ensured while multiple medications were given and blood pressure was not monitored.
  • pro They say a bed pan was used when the resident could have been taken to the bathroom.
  • pro They claim staff lied about receiving physical therapy on weekends and about bathing the resident.
  • pro They allege undocumented falls and staff denial, blaming dementia instead of addressing the incident.
  • pro They report repeated medication errors, including meds not entered into the computer for days and resulting in a UTI and hospitalization.
  • pro They describe a nurse as reckless for attempting to give a full day's worth of meds at once.
  • pro They describe chronic short staffing and poor communication between nurses and aides.
  • pro They recount a situation where a family member had no staff attention and the call button went unanswered.
  • pro They call for investigation and accountability for neglect and harm.

Review

The reviews paint a strikingly polarized portrait of Fountains Transitional Care Center in Cincinnati, with some families fiercely warning others away while others praise the facility as a compassionate, high-quality place for rehab and recovery. On one end of the spectrum, there are accounts of severe neglect and risky care practices that left loved ones vulnerable, including accusations of over-sedation, dehydration, medication mishaps, and questionable supervision. Several families describe rehab stays tied to specific medical needs - such as catheter care or post-hospital rehabilitation - only to feel that age, frailty, and a lack of careful attention interfered with safety and dignity. The complaints touch on alarming gaps: beds not set up properly, meals and hydration insufficient during multiple medications, and basic monitoring like blood pressure checks being neglected. The fear is that these failures created real risks of choking or respiratory or circulation problems as patients attempted to cough up phlegm or take medications.

A recurring grievance centers on the behavior of staff and the consistency of care. Families recount frequent turnover among nurses and aides, which they interpret as a breakdown in communication and continuity of care. In several stories, essential tasks were not completed promptly or correctly, such as the failure to hydrate a patient or to administer medications on time, with some reports describing a nurse or the leadership (including the Director of Nursing) as unresponsive or slow to resolve the issue. There are serious allegations about medication administration errors, including a case where a whole day's worth of meds was given at once, and another where an antibiotic or other critical medication went unordered or unentered into the system, leading to a hospital readmission or worsening infection. One review even claims an elderly family member ended up with a urinary tract infection and dehydration due to mismanagement.

The most alarming claims include an apparent neglect of safety and a possible undocumented fall, which some families believe were dismissed or blamed on dementia. There are mentions of rooms being quiet and residents appearing sedated, with specific accusations that over-sedation was being used to keep the environment calm rather than to manage pain or distress. The fear expressed in several accounts is that sedation masked problems instead of addressing them, increasing the danger of choking, falls, and other complications. Some reviewers describe labored or absent attempts to restore proper hygiene, such as delays or failures in bathing, and frustrations with bedpan use when a bathroom visit would be safer and more appropriate.

In stark contrast to these warnings, other reviews highlight the facility's strengths and express deep appreciation for the care received. A number of reviewers praise the staff as friendly, smiling, and genuinely caring, with specific compliments directed toward individuals like a social worker named Jodie, a nurse named Brandie, and a caregiver nicknamed Patti who left a lasting positive impression on families. They describe experiences where the facility felt supportive and compassionate, with staff going "above and beyond" to help. Positive narratives frequently mention clean, attractive surroundings and a welcoming atmosphere, stating that rehabilitation therapies - physical therapy, occupational therapy, and their overall approach - were highly effective. In these accounts, families note that their loved ones recovered well, returned home sooner than expected, and benefited from attentive therapy teams and a culture that prioritized dignity and respect.

Another cluster of positive stories emphasizes the quality of rehabilitation and comfort. Reviewers say the therapy teams are thorough and capable, the facility is aesthetically pleasing or even "hotel-like," and the nursing care is attentive. Several individuals express strong satisfaction with the overall care experience, including improvements in mobility, mood, and daily functioning. Some families who needed hospice for a relative also describe the environment as safe and comforting during an emotional time, reinforcing their gratitude for the level of care received in the final days or weeks.

Among the mixed sentiments, there are also dire warnings that echo the most serious concerns. A few reviews report experiences where families felt forced to intervene repeatedly, report to state authorities, or contact Medicare due to perceived negligence. There are mentions of families traveling to the facility to check on loved ones, only to discover inconsistencies between what was promised and what was delivered. One particularly strong critique laments the environment as a whole, encouraging others not to send loved ones there and warning of chronic short-staffing and alleged neglect that warrants investigation.

Taken together, the narrative around Fountains Transitional Care Center is a study in contradictions. For some families, the facility represents a beacon of excellent care, with beautiful surroundings, proactive therapists, and staff who treat residents with genuine warmth. For others, it raises serious safety and care concerns, including allegations of over-sedation, medication mismanagement, dehydration, undocumented falls, and a lack of reliable communication. The reviews collectively suggest that prospective families should approach with caution, seeking multiple perspectives, verifying current staffing levels and protocols, and engaging directly with administrators to understand how care plans are managed day to day. As with many long-term care and rehab facilities, the experiences appear to be highly variable, with outcomes likely hinging on individual staff performance, leadership responsiveness, and the specific needs of the patient.

Features

Housing

  • 54 resident community capacity 54 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Cincinnati Northern Kentucky International (20 miles away) Cincinnati Northern Kentucky International (20 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Fountains Transitional Care Center in Cincinnati, OH is an exceptional assisted living community that offers a wide range of amenities and care services to cater to the unique needs and preferences of its residents. The community boasts a beauty salon for residents to maintain their personal grooming and style. Each room is equipped with cable or satellite TV for entertainment purposes. Community-operated transportation is available for easy access to nearby destinations.

For residents who want to stay connected, there is a computer center with Wi-Fi/high-speed internet. Dining at Fountains Transitional Care Center is an enjoyable experience, thanks to the restaurant-style dining facility where delicious meals are prepared and served. Additionally, special dietary restrictions are accommodated.

Fountains Transitional Care Center also prioritizes physical wellness with its fitness room and wellness center, allowing residents to engage in regular exercise activities. The gaming room provides recreational opportunities for those who enjoy indoor games.

Outdoor space and gardens allow residents to relax and enjoy nature. Housekeeping services ensure that the living spaces are clean and well-maintained. Private bathrooms provide convenience and privacy for each resident.

The care services provided by Fountains Transitional Care Center include 24-hour call system and supervision, assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications on time. Special attention is given to mental wellness through a dedicated program.

Transportation arrangement is available for non-medical purposes as well as doctor's appointments. Move-in coordination makes transitioning into the community seamless for new residents.

Residents at Fountains Transitional Care Center can look forward to engaging activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services further enhance the overall experience of living in this community.

With numerous nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals, residents have easy access to various facilities and services outside of the community.

Overall, Fountains Transitional Care Center provides a comfortable and enriching living environment where residents can enjoy excellent amenities, personalized care services, and an active social life in vibrant Cincinnati, OH.

Nearby Places of Interest

Restaurants

  • Third Eye Brewing (0.4 miles)
  • Chick-Fil-A (0.8 miles)
  • Pappadeaux Seafood Kitchen (2 miles)
  • McDonald's (2.1 miles)
  • Chuy's (2.7 miles)
  • Twin Peaks (2.9 miles)
  • Olive Garden (2.9 miles)

Physicians

  • UC Health Primary Care Family Medicine (0.4 miles)
  • Springdale Family Medicine (1.8 miles)
  • Bowen Center For Women's Health (2 miles)
  • Allergy & Asthma Care - Drs. Sodhi And Seyerle (2.5 miles)
  • Reading Family Practice (3.6 miles)
  • Cardiology Center of Cincinnati (5.9 miles)
  • Gastroenterology Specialists (5.9 miles)

Pharmacies

  • Home Care Pharmacy (1.3 miles)
  • Walgreens (2.1 miles)
  • CVS Pharmacy (2.1 miles)
  • Walgreens (2.4 miles)
  • Walgreens (3.1 miles)
  • Walgreens (4.1 miles)
  • Walgreens (4.3 miles)

Theaters

  • Showcase Cinema de Lux Springdale 18 (2.2 miles)
  • AMC West Chester 18 (2.9 miles)

Parks

  • Sharon Woods Park (2.4 miles)
  • Blue Ash Summit Park (3.9 miles)
  • Winton Woods Cherry Hill Shelter (4.6 miles)
  • Swaim Park (5.9 miles)
  • Chamberlin Park (6 miles)
  • Cottell Park (6.5 miles)

Cafes

  • Starbucks (3 miles)
  • Starbucks (3.1 miles)
  • Starbucks (3.9 miles)
  • Gabby's Cafe (4 miles)
  • Starbucks (5.5 miles)
  • Panera Bread (5.7 miles)
  • Silverton Cafe (6.6 miles)

Places of Worship

  • St James of the Valley (4.2 miles)
  • Adath Israel Congregation (5.2 miles)
  • St Anne Episcopal Church (5.6 miles)
  • St Vivian's Catholic Church (6.2 miles)
  • Lifespring Christian Church (6.7 miles)

Hospitals

  • Mercy Health Fairfield Hospital (4.3 miles)
  • Cincinnati Children's Fairfield (4.3 miles)
  • Group Health Medical Center (5.2 miles)
  • Trihealth Connect Training (5.9 miles)
  • TriHealth Seniority - TriHealth Bethesda North Hospital (6 miles)
  • Summit Behavioral Healthcare (6.2 miles)
  • Mercy Health - The Jewish Hospital (6.4 miles)

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