Our House in Cincinnati, OH

Pros

• The staff consistently meet residents' needs and promptly respond to family concerns.
• The facility has thoughtfully provided everything a resident might need for convenience and for family caregivers.
• The meals are good, and residents enjoy engaging daily activities and weekly outings.
• The staff are pleasant, efficient, friendly, and professional.
• Families feel reassured that their relatives are well cared for, even when they are away.
• The environment is lovely, clean, and well maintained, and residents are treated like family with utmost respect.
• The memory care unit offers compassionate, attentive care described as amazing.
• Families describe the community as an excellent choice, with staff going the extra mile to ensure residents are well taken care of.

Cons

• It is claimed the facility prioritized money over care, leaving the resident covered head-to-toe in urine and in pain.
• The staff allegedly responded with an attitude and said they do not provide that level of care unless more money is paid.
• An aide reportedly danced in the hallway while the family mourned the relative's passing.
• Staff were accused of lying about whether the resident had been fed or what diet they were receiving.
• There were reports of no hand washing, handling food without gloves, and residents left to roam while staff sat on their phones or talked.

Review

Our House in Cincinnati is best suited for families seeking a warm, resident?focused assisted living experience where staff establish strong, ongoing relationships with both residents and their families. This community shines for seniors who value daily structure, meaningful activities, and easy access to coordinated services like doctor appointments and pharmacy pickups, all delivered with a home?like atmosphere. Families will find that the team tends to be personable, responsive, and willing to work with relatives to tailor care and daily routines. For those who want a robust activity calendar, regular outings, and a setting that emphasizes social engagement as part of everyday life, this is a compelling choice. A memory?care continuum is present, making it attractive for families navigating dementia care alongside general assisted living.

Conversely, alternatives should be considered by families whose primary need is extremely high medical acuity or rigid, highly regulated memory?care safety measures. While Our House earns praise for its overall caregiving atmosphere, a few reviews signal that experiences can vary - especially in more intensive memory?care scenarios - and that resident safety and responsiveness may not feel flawless to every family. Additionally, prospective residents on tight budgets should scrutinize what is included in the base rate versus add?on services; some families report feeling pushed toward higher?cost options for additional levels of care. Those who require constant, hands?on nursing oversight around the clock may want to compare facilities with a sharper emphasis on medical staffing ratios and formalized safety protocols.

The strongest justification for choosing Our House rests in its practical, well?rounded set of benefits and how they offset the potential drawbacks. Families repeatedly cite attentive, friendly staff who know residents by name, a culture that treats residents like family, and dependable communication about care and daily life. The meal program and daily activities receive steady praise, with residents forming friendships and participating in a steady stream of events and outings. The ability to coordinate ancillary services - such as medical visits and pharmacy arrangements - without a separate, stressful process is a meaningful plus for caregivers managing multiple demands. When a crisis or travel arises, the staff's reliability and familiarity with each resident tend to reassure families that their loved ones remain well looked after.

A further strength lies in the facility's environment and the consistency of care. Reviewers note a clean, well?maintained setting, with staff who are patient, kind, and professional across shifts. The dining and activity teams are described as cohesive, capable of sustaining a sense of normalcy and well?being even during periods of transition or decline. For families balancing the emotional weight of aging in place with the practical need for dependable oversight, these facets translate into less decision?making burden and more confidence that a loved one will remain engaged, safe, and respected. The memory?care component is frequently highlighted as a meaningful option within the continuum, enabling smoother transitions should cognitive needs escalate.

Yet, caution is warranted given the mixed feedback. Some reviewers recount experiences that raise red flags about consistency in care and responsiveness in memory?care settings, including perceived gaps in safety, staff coverage, or basic hygiene practices when concerns were raised. A handful of accounts touch on pricing dynamics - claims that higher levels of service require additional payments - and on perceptions of marketing intensity. While these outliers do not define the community, they underscore the necessity of careful due diligence. Prospective families should insist on meeting the memory?care leadership, requesting current care plans, reviewing staffing ratios at peak hours, and asking for transparent, written explanations of what is included in the base package versus add?on services.

In the end, the decision rests on matching expectations with the lived experience. If a warm, community?driven environment with engaged staff, strong family communication, and abundant activities aligns with what matters most, Our House Cincinnati stands out as a practical, reliable choice. It is less ideal for those whose priority is uncompromising, around?the?clock medical oversight or an ultra?stringent safety regime in memory care, where a facility with a more rigid clinical structure may be preferable. Families should schedule thorough tours, speak with multiple staff members, and request recent activity schedules, meal plans, and care?planning processes. Confirm who handles escalations, how concerns are documented, and what guarantees exist around staffing during evenings and weekends. When these elements align, Our House offers a compelling, grounded pathway to quality living for an aging loved one.

This part of Cincinnati, Ohio, offers a variety of amenities and services that cater to the needs of seniors. With a range of dining options such as McDonald's, Chick-Fil-A, and Pappadeaux Seafood Kitchen nearby, seniors have easy access to a diverse selection of restaurants. Additionally, there are several reputable physicians' offices in close proximity, including Springdale Family Medicine and UC Health Primary Care Family Medicine. Pharmacies like Walgreens and CVS are conveniently located for medication needs. For entertainment, Showcase Cinema de Lux Springdale 18 is just a short drive away for movie lovers. Places of worship such as St James of the Valley and Adath Israel Congregation provide spiritual nourishment for those who seek it. Parks like Sharon Woods Park and Harbin Park offer green spaces for outdoor activities. In terms of healthcare, hospitals like Mercy Health Fairfield Hospital and Cincinnati Children's provide quality medical care within a reasonable distance. Overall, this area presents a well-rounded environment with essential resources for senior living.

Restaurants

• McDonald's (0.5 miles)
• Chick-Fil-A (1.6 miles)
• Third Eye Brewing (1.8 miles)
• Pappadeaux Seafood Kitchen (2.2 miles)
• Station Family BBQ (2.6 miles)
• Skyline Chili (3.1 miles)
• Olive Garden (3.3 miles)

Physicians

• Springdale Family Medicine (0.7 miles)
• Bowen Center For Women's Health (1.2 miles)
• UC Health Primary Care Family Medicine (1.8 miles)
• Allergy & Asthma Care - Drs. Sodhi And Seyerle (2.6 miles)
• Reading Family Practice (3 miles)
• University Endoscopy Center (6.8 miles)
• Cardiology Center of Cincinnati (6.8 miles)

Pharmacies

• Walgreens (1.4 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2.8 miles)
• Home Care Pharmacy (3 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (3.8 miles)
• Kroger Pharmacy (4 miles)

Theaters

• Showcase Cinema de Lux Springdale 18 (2.4 miles)
• AMC West Chester 18 (4.6 miles)

Cafes

• Gabby's Cafe (2.7 miles)
• Panera Bread (3.9 miles)
• Starbucks (4.6 miles)
• Starbucks (4.8 miles)
• Starbucks (5.1 miles)
• Silverton Cafe (6.2 miles)
• Starbucks (6.7 miles)

Places of Worship

• St James of the Valley (2.7 miles)
• St Vivian's Catholic Church (4.4 miles)
• Adath Israel Congregation (4.5 miles)
• Lifespring Christian Church (4.9 miles)
• Vineyard Church Northwest (6.9 miles)

Parks

• Winton Woods Cherry Hill Shelter (3.2 miles)
• Sharon Woods Park (3.8 miles)
• Blue Ash Summit Park (4.6 miles)
• Chamberlin Park (5.7 miles)
• Swaim Park (6.4 miles)
• Harbin Park (6.6 miles)

Hospitals

• Mercy Health Fairfield Hospital (4.1 miles)
• Cincinnati Children's Fairfield (4.1 miles)
• Summit Behavioral Healthcare (4.8 miles)
• Cincinnati Children's (6.3 miles)
• Mercy Health - The Jewish Hospital (6.3 miles)
• Group Health Medical Center (6.4 miles)
• Trihealth Connect Training (6.8 miles)

Transportation

• Metro Bond Hill Garage (6.5 miles)