Eastgate Health Care Center

Pros

• The room was nice, with a comfortable bed by the window.
• Kimberly in admissions provided exceptional support and ensured timely handling of paperwork for families.
• The rehabilitation staff received praise for their quality of service.
• Shawn from dietary was attentive, helping the sister find enjoyable food options.
• Eastgatespring provided excellent care for one grandmother, earning high recommendations.
• Physical therapy (PT) and occupational therapy (OT) were noted as quite good services at the facility.

Cons

• Nursing staff resented family inquiries about care and hurried off phone calls, ignoring concerns.
• Residents faced issues with lack of communication regarding dining arrangements and medication changes, leading to negative health effects.
• Staff frequently ignored complaints from residents, contributing to a feeling of neglect.
• Used bedpans and catheters were not properly cleaned and left in resident showers for extended periods.
• One family member experienced loss of a hearing aid without adequate resolution or accountability from the facility.
• Care for a quadriplegic resident was inadequate, with failure to provide necessary assistance and attention, leading to serious health issues.
• Staff were rude when family members requested medication prescriptions prior to discharge, resulting in no medication provided upon leaving the facility.
• Residents received care that was often delayed or insufficient due to perceived understaffing, leading to unmet daily needs such as grooming and timely assistance.

Review

In recent reviews of care facilities, experiences among patients and their families vary significantly, highlighting both commendable and concerning aspects of care. The ambiance of the rooms and the dedication of certain staff members have been appreciated, while several significant issues related to care practices have raised red flags about the overall quality provided to residents.

One positive note was shared by several reviewers regarding specific staff members who demonstrated exceptional commitment to meeting the needs of patients. For instance, Kimberly in admissions received praise for handling paperwork promptly and efficiently, going above and beyond to assist families during what can often be a stressful transition period. Additionally, dietary staff like Shawn worked closely with residents to ensure they had enjoyable meal options tailored to their dietary restrictions. Physical therapy (PT) and occupational therapy (OT) services also garnered praise for their professionalism and effectiveness, offering much-needed support to those undergoing rehabilitation.

Conversely, the nursing department's performance drew considerable criticism across multiple reviews. Many family members expressed frustration over inadequate communication from nursing staff regarding patient care. In some instances, family inquiries were met with resentment or dismissive attitudes that left them feeling unheard. One reviewer noted an alarming incident where a nursing staff member made light of a fall experienced by a resident in need of assistance, further exemplifying a disconnect between caregivers and patient advocacy.

Concerns about insufficient training or attention among nursing staff were echoed by families whose loved ones faced serious health risks due to neglectful practices. Reports included instances where bedpans were not properly sanitized or removed from residents' showers for days on end. More alarmingly, some patients suffered from deteriorating health conditions as a result of poor oversight; one individual developed bedsores after not being turned regularly, while another experienced dehydration leading to kidney infections.

The experience at Eastgate Springs presented glaring disparities regarding patient care standards. While some reviews lauded the facility’s aesthetic appeal and highlighted individual stories of attentive caregiving—such as exemplary service for one reviewer’s grandmother—other accounts detailed deeply troubling oversights leading to preventable harm. A poignant case involved a quadriplegic uncle who was neglected during meals and hydration attempts; he did not receive proper turning schedules that could have prevented pressure sores.

Additionally, concerns extended beyond day-to-day care into logistical challenges like medication management. Families voiced frustration when prescribed medications were not supplied upon discharge or when essential hearing aids went missing without accountability measures taken by staff. As reported by reviewers facing these daunting situations, such lapses contribute significantly to fear rather than comfort when entrusting loved ones into long-term care settings.

Overall, while there are certainly moments where dedicated staff make substantial impacts on resident satisfaction in these facilities, it is evident that systemic issues persist. Insufficient staffing levels appear to exacerbate ongoing problems within nursing departments as well as major deficiencies in communication with families. Unless these critical areas are addressed comprehensively by facility leaderships across various institutions discussed in the reviews, many individuals will continue experiencing avoidable hardships that overshadow any positive intentions their caregivers may possess.

Restaurants

• Golden Corral (0.1 miles)
• Subway (0.5 miles)
• Laszlo's Iron Skillet (2.4 miles)
• Skyline Chili (2.8 miles)
• Burger King (3.2 miles)
• Raising Cane's Chicken Fingers (4.3 miles)
• CityBird Tenders (4.4 miles)

Pharmacies

• Meijer Pharmacy (0.4 miles)
• Walgreens (2.5 miles)
• Walgreens (3.3 miles)
• Pill Box Pharmacy & The Gift Box (4.2 miles)
• Kroger Pharmacy (4.3 miles)
• Walgreens (4.8 miles)
• Kroger Pharmacy (4.8 miles)

Places of Worship

• Crossroads Church East Side (0.7 miles)
• Life Change Church (3.5 miles)
• Amelia United Methodist Church (5.2 miles)
• Real Life Assembly Of God (6.2 miles)
• St Elizabeth Ann Seton Church (7.1 miles)
• Saint Margaret of Corona Catholic Church (7.9 miles)
• St Gertrude Church (8.2 miles)

Parks

• Union Township Veteran's Memorial Park (0.8 miles)
• Withamsville-Tobasco Park (2.6 miles)
• Sycamore Park (4.3 miles)
• Kroger Hills (5.5 miles)
• Beech Acres Park (5.9 miles)
• Mariemont Concourse (6.9 miles)
• Dogwood Park (7.9 miles)

Physicians

• Dr. Brian Vanderploeg & Associates (0.9 miles)
• Visiting Physicians Association (1.2 miles)
• Trihealth Pulmonary Medicine (4.7 miles)
• The Christ Hospital Physicians - Ohio Heart & Vascular (4.9 miles)
• Group Health Associates (5 miles)
• Advanced Spine & Pain Management (5.1 miles)
• Wellington Orthopaedic & Sports Medicine (5.2 miles)

Cafes

• Starbucks (3.1 miles)
• Bean & Brew (4.5 miles)
• Starbucks (4.9 miles)
• Starbucks (5 miles)
• Starbucks (9.5 miles)

Hospitals

• Mercy Health Anderson Hospital (4.7 miles)
• Mercy Hospital Clermont (6.3 miles)
• Mercy Medical Associates - Batavia Lung Specialist (6.3 miles)
• Mercy Health - The Jewish Hospital (10.1 miles)

Transportation

• U-Haul Neighborhood Dealer (9.8 miles)