The Heights Care and Rehabilitation Center in Broadview Heights, OH

Pros

• The Heights staff are caring, attentive, and treat residents like family.
• The facility is clean, bright, and well kept, with friendly, helpful staff.
• Heidi in Social Services is one of a kind and goes above and beyond.
• The OT and PT teams are amazing and dedicated, helping residents progress.
• The nurses and CNAs are responsive, compassionate, and provide excellent care.
• The Heights stands out as a beacon of excellence in rehabilitation and care.
• Families feel at ease and confident in the care provided at The Heights.

Cons

• The Heights is described as a horrible, dirty, and unsafe facility where residents are neglected.
• Residents have been malnourished and dehydrated due to a lack of timely care and assistance with meals.
• The staff are described as rude, unprofessional, and lacking bedside manner.
• Medications are not administered on time and communication about patient care is poor.
• Residents are left in soiled beds or diapers and are not assisted with basic activities like bathing or getting out of bed.
• During COVID, visitors were restricted and hospice workers were sometimes not allowed in, resulting in patients dying alone.
• Admissions and administration are accused of misrepresenting the facility and prioritizing money over patient welfare.
• Reviewers warn others not to place loved ones there, describing the place as unsafe and unsanitary.

Review

The Heights Care and Rehabilitation Center in Broadview Heights is best suited for families prioritizing aggressive rehabilitation and attentive, hands-on nursing care. The community earns praise for its therapy teams, with residents often progressing under the guidance of dedicated OT and PT staff who treat recovery as a real objective. For those facing short-term rehab after surgery or a fall, and for residents who benefit from structured daily routines and staff who treat them like family, The Heights can deliver meaningful gains and a reassuring sense of stability. The environment is repeatedly described as clean, welcoming, and staffed by people willing to go the extra mile, which makes it appealing to families who want clear progress and personal connection during a challenging time.

At the same time, explicit consideration should be given to alternatives for families seeking near-perfect consistency, flawless administration, and ironclad guarantees around nourishment, safety, and daily care. A substantial thread in the reviews highlights dissatisfaction with management, with several accounts alleging neglect, cleanliness lapses, and inconsistent responsiveness. If a facility's leadership pattern is characterized by turnover or perceived lack of accountability, or if there are recurrent claims of residents not receiving timely meals, assistance, or appropriate supervision, exploring other options with more stable oversight and a proven track record of resident dignity may be prudent.

The community's strongest positives - committed staff across roles, tangible therapy progress, and a home-like atmosphere - often offset serious concerns for many families. Reviewers uniformly cite compassionate nurses and aides, reliable information sharing, and a therapy program that keeps residents moving forward. Cleanliness and a generally welcoming setting emerge as consistent themes, reinforcing the sense that residents can feel safe and cared for when staff are engaged. Yet the most troubling reviews describe inadequate staffing, gaps in basic care, and experiences that feel disempowering or unsafe. The contrast between these experiences is sharp, underscoring that outcomes depend heavily on the shift, unit, and individual caregivers.

That dynamic means benefits can offset drawbacks for some residents, but not for all. When a care team is stable, communicative, and proactive, the positives - effective therapy, daily assistance, and attentive daily routines - often translate into real improvement and week-to-week reassurance for families. Conversely, persistent red flags - perceived neglect, irregular feeding, and hostile or indifferent interactions - can overwhelm even a well-run program in other moments. The decision calculus, then, hinges on whether the particular unit and staff a family encounters align with the resident's needs and the family's expectations for consistent, respectful care.

For families evaluating The Heights, practical due diligence matters. A thorough tour should be paired with conversations with therapy leadership, floor nurses, and the administrator to gauge responsiveness and accountability. Request a look at actual mealtime routines, hydration management, and how call lights are addressed in real time. Ask for the most recent state survey findings, and speak with families who share a comparable care trajectory about their experiences. Check for staffing stability, turnover signals, and the clarity of daily schedules so expectations are grounded in current practice. A careful, in-person assessment of cleanliness, odor, and the overall atmosphere during a typical day will reveal whether the positives are consistent in practice.

Bottom line: The Heights can be an excellent fit for families seeking robust rehabilitation, strong therapy outcomes, and a caring, personable staff who treat residents like family. It is less suitable for those who require unwavering, uniform excellence across all shifts, with no exceptions or lapses in basic care. If the primary need is consistent, high-level safety and nourishment with transparent governance, alternative communities may serve better. For families ready to actively engage, ask the hard questions, and observe care in real time, The Heights presents a credible option worth serious consideration.

This part of Broadview Heights, Ohio offers a variety of amenities and services that may be appealing for seniors looking to relocate. With multiple pharmacies in close proximity, accessing medication and healthcare needs is convenient. The abundance of restaurants ranging from fast food options like McDonald's to more upscale dining experiences at places like Michael Angelo's Winery caters to different tastes. Additionally, the nearby parks provide opportunities for outdoor activities and enjoying nature. The presence of theaters and cafes offer entertainment options for leisure time. Access to physicians and hospitals ensures that healthcare needs can be easily addressed. Overall, this area combines convenience, entertainment, and healthcare services that may make it an attractive choice for senior living.

Restaurants

• McDonald's (0.7 miles)
• The Boneyard (0.9 miles)
• Lemonberry Frozen Yogurt (2.4 miles)
• Michael Angelo's Winery (2.8 miles)
• McDonald's (2.9 miles)
• Mastro's The 3 Spot (3.5 miles)
• Divot's Sports Bar (4.5 miles)

Pharmacies

• Discount Drug Mart (1 miles)
• Walgreens (2.1 miles)
• Rite Aid (2.3 miles)
• Meijer Pharmacy (3 miles)
• Discount Drug Mart (3.2 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.5 miles)

Places of Worship

• St Matthew's Episcopal Church (1.7 miles)
• Macedonia Commons (7.7 miles)

Parks

• Sagamore Hills Park (5.6 miles)
• James Day Park (6.6 miles)
• Cuyahoga Valley National Park (6.7 miles)
• Hinkley Reservation (7 miles)
• Cleveland Metroparks, Bedford reservation (7.1 miles)
• Surrarrer Park (7.1 miles)
• Strongsville Wildlife Area (7.3 miles)

Theaters

• Cinemark At Valley View And Xd (6.3 miles)
• Cinemark 383 Strongsville (7.9 miles)

Cafes

• Starbucks (7.7 miles)
• Metropolitan Coffee (7.9 miles)
• Fisher's Cafe & Pub (8 miles)
• Starbucks (8.4 miles)
• Starbucks (8.4 miles)
• Panera Bread (9.3 miles)

Physicians

• Ent Allergy Health (8.1 miles)
• Digestive Disease Consultants (8.3 miles)
• Allergy Diagnostic (8.9 miles)
• Cuyahoga County Board of Health (8.9 miles)
• Southwest Family Physicians (9.4 miles)

Hospitals

• Benchmark Imaging Group (9.1 miles)
• Medina General Hospital (9.3 miles)
• Akron Children's Hospital Urgent Care (9.4 miles)