The Heights Care and Rehabilitation Center

Pros

• The new manager on the unit has led to a very nice experience for some residents and their families.
• Pearlview Care Center provides a clean environment with individual rooms and bathrooms, contributing to resident satisfaction.
• Residents at Pearlview Care Center receive wonderful care that makes them happy while staying there.

Cons

• The facility has a poor reputation for care, with reports of residents being left in dirty diapers and not receiving timely bathroom assistance.
• Many residents' personal belongings go missing, raising concerns about staff accountability.
• There are complaints of inadequate hygiene practices, including lack of showers and severe neglect leading to bedsores.
• Staff members appear indifferent to residents' needs, often providing no assistance when issues arise.
• A long-standing issue regarding basic necessities, such as bed sheets, remains unresolved despite multiple complaints to management.

Review

The reviews regarding The Heights and other care facilities reflect deep-seated frustrations and alarming concerns about the quality of care provided to residents. Multiple reviewers have taken to sharing their negative experiences, painting a troubling picture of neglect and inadequate attention to basic needs. One reviewer, whose mother was placed in The Heights before transitioning to hospice care, expressed grave dissatisfaction with the facility's practices and treatment standards. Initially quoted at $12,000 per month for care, the family negotiated down to $8,000; however, this reduction did not correlate with satisfactory service.

The reviewer's primary concern revolved around their mother's treatment while at The Heights. They recounted instances where urgent requests for bathroom access were denied because the nursing staff adhered strictly to an inflexible "schedule." This approach seems emblematic of broader issues within the facility where personal needs are overlooked. Moreover, residents reportedly suffered from lack of cleanliness; this included being left in dirty diapers and missing clothing items despite efforts by families to label them clearly. Such neglect led to severe health consequences; in one distressing detail, it was revealed that the reviewer's mother developed bed sores so severe that they became infected during her stay.

A stark contrast was drawn between The Heights and Pearlview Care Center—the latter being where the reviewer's father was eventually placed after his wife's unsettling experiences. At Pearlview, each resident is given private accommodations complete with individual bathrooms, fostering a more dignified living environment. The reviewer noted that cleanliness is prioritized at Pearlview Care Center and attributed their father's satisfaction with his new residence to the attentive care he received until his passing.

Another reviewer echoed sentiments of disappointment regarding conditions at The Heights when discussing their uncle's experience there. Their uncle is a competent 72-year-old man who requires specialized equipment such as a bariatric bed due to health considerations. Despite multiple complaints about basic necessities—like failing to provide sheets for his vinyl bed—no corrective action had been taken by staff over several months since November 2015. This ongoing negligence raised serious concerns not just for those who can advocate for themselves but also provoked fears about how vulnerable individuals might be treated without capable advocates looking out for their welfare.

This second review highlighted perceived indifference among most staff members at The Heights. Family members reported lengthy delays in addressing problems they encountered within the facility's routine operations. Even after escalating issues through meetings with social workers and unit managers—including discussions with Caron, an administrator—it appears little has been done effectively or promptly regarding essential care standards like bedding provisions.

The persistence of these complaints across different reviews underscores a disturbing pattern within facilities like The Heights regarding resident treatment and operational management practices. Families seeking refuge for loved ones facing challenging health conditions often place their trust in these establishments based on proximity or initial impressions but may soon find themselves grappling with systemic inadequacies as illustrated through their firsthand accounts of disheartening neglect and inadequate staffing protocols overall.

In summary, reviews describing experiences at The Heights reveal critical deficiencies in patient care that provoke distress among residents' families overtly concerned about the safety and dignity of their loved ones under such supervisory environments. As these accounts collectively serve both as warnings and calls to action for prospective residents considering similar options in senior living arrangements across regions, it’s imperative that potential caregivers reevaluate services rendered by institutions dedicated to elderly healthcare needs going forward—a necessary step toward ensuring better living conditions moving into an increasingly demanding population landscape!

This part of Broadview Heights, Ohio offers a variety of amenities and services that may be appealing for seniors looking to relocate. With multiple pharmacies in close proximity, accessing medication and healthcare needs is convenient. The abundance of restaurants ranging from fast food options like McDonald's to more upscale dining experiences at places like Michael Angelo's Winery caters to different tastes. Additionally, the nearby parks provide opportunities for outdoor activities and enjoying nature. The presence of theaters and cafes offer entertainment options for leisure time. Access to physicians and hospitals ensures that healthcare needs can be easily addressed. Overall, this area combines convenience, entertainment, and healthcare services that may make it an attractive choice for senior living.

Restaurants

• McDonald's (0.7 miles)
• The Boneyard (0.9 miles)
• Lemonberry Frozen Yogurt (2.4 miles)
• Michael Angelo's Winery (2.8 miles)
• McDonald's (2.9 miles)
• Mastro's The 3 Spot (3.5 miles)
• Divot's Sports Bar (4.5 miles)

Pharmacies

• Discount Drug Mart (1 miles)
• Walgreens (2.1 miles)
• Rite Aid (2.3 miles)
• Meijer Pharmacy (3 miles)
• Discount Drug Mart (3.2 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.5 miles)

Places of Worship

• St Matthew's Episcopal Church (1.7 miles)
• Macedonia Commons (7.7 miles)

Parks

• Sagamore Hills Park (5.6 miles)
• James Day Park (6.6 miles)
• Cuyahoga Valley National Park (6.7 miles)
• Hinkley Reservation (7 miles)
• Cleveland Metroparks, Bedford reservation (7.1 miles)
• Surrarrer Park (7.1 miles)
• Strongsville Wildlife Area (7.3 miles)

Theaters

• Cinemark At Valley View And Xd (6.3 miles)
• Cinemark 383 Strongsville (7.9 miles)

Cafes

• Starbucks (7.7 miles)
• Metropolitan Coffee (7.9 miles)
• Fisher's Cafe & Pub (8 miles)
• Starbucks (8.4 miles)
• Starbucks (8.4 miles)
• Panera Bread (9.3 miles)

Physicians

• Ent Allergy Health (8.1 miles)
• Digestive Disease Consultants (8.3 miles)
• Allergy Diagnostic (8.9 miles)
• Cuyahoga County Board of Health (8.9 miles)
• Southwest Family Physicians (9.4 miles)

Hospitals

• Benchmark Imaging Group (9.1 miles)
• Medina General Hospital (9.3 miles)
• Akron Children's Hospital Urgent Care (9.4 miles)