Heights Rehabilitation And Healthcare Center

Pros

• The facility has a beautiful renovated appearance.
• The staff is friendly and the management is excellent.
• The nurses are attentive and caring towards the residents.
• The facility organizes functions to involve all the residents.
• Visitors are greeted with smiles and warmth.
• Pictures and personal items are arranged in the resident's room to make it feel more comfortable and home-like.

Cons

• The Heights lost all his clothes and his razor. They have no knowledge of anything.
• They refuse to return calls now, nor will they reimburse us for all the items they lost.
• The aids were lazy. My mom always had U.T.I's.
• This place smelled like urine all the time.
• The staff gives you that attitude like "it's just a job" and I feel a sense of empathy lacking in this place.

Review

Heights Nursing Home Receives Mixed Reviews from Families

Heights Nursing Home, located in an undisclosed area, has garnered both positive and negative feedback from families who have had their loved ones residing there. While some reviewers commend the staff's attentiveness and care towards residents, others express deep disappointment in the facility's negligence and lack of compassion. This article aims to provide an unbiased overview of these contrasting experiences.

Positive Experiences: Several reviewers shared positive experiences with Heights Nursing Home when it came to their loved ones' care. One individual recounted how attentive and caring the nurses were towards all residents, going above and beyond to ensure their comfort. The staff was praised for holding engaging functions aimed at keeping residents involved in various activities. Additionally, the nursing home's willingness to accommodate personal touches, such as hanging pictures or arranging familiar objects in rooms, contributed to creating a more homely atmosphere.

Negative Experiences: On the other hand, a significant number of negative reviews paint a heartbreaking picture of neglect and mistreatment at Heights Nursing Home. One family member disclosed a distressing incident where they discovered their loved one eating lunch while wearing soaked depends drenched in urine. When approached about this alarming oversight, they received no response from the staff. Multiple accounts mentioned persistent urine odors permeating the facility's hallways, suggesting poor cleanliness and sanitation practices.

Lack of Accountability: Another prominent issue raised by dissatisfied reviewers highlights what appears to be a decline in the quality of care when visiting restrictions due to COVID-19 are enforced. Previously satisfied individuals expressed disappointment after experiencing firsthand that their loved ones' health deteriorated during this period without proper monitoring or treatment for developing conditions. Complaints about unanswered calls and lost personal items further highlight concerns over accountability within the facility.

Loss of Trust: One review highlighted the devastating consequence of their loved one returning home after five weeks at Heights Nursing Home with untreated open wounds on his leg—an issue that was nonexistent before his admission. The family's frustration mounted as they encountered unresponsive staff members who showed no interest in addressing their concerns or reimbursing them for lost belongings. This lack of empathy and failure to rectify mistakes has eroded trust between the nursing home and these families.

Height Nursing Home presents a complex picture, with both praise and criticism from families whose loved ones have resided there. Positive reviews emphasize the attentiveness of the staff towards residents, along with efforts to create a comfortable environment. However, negative feedback points to issues of neglect, unresponsiveness, and an apparent decline in standards during COVID-19 restrictions. It is essential for families to exercise caution and carefully evaluate their options when considering a nursing home for their loved ones' care. The experiences shared by reviewers at Heights Nursing Home serve as reminders to thoroughly research and visit facilities before making such crucial decisions regarding long-term care.

Restaurants

• McDonald's (0.7 miles)
• The Boneyard (0.9 miles)
• Lemonberry Frozen Yogurt (2.4 miles)
• Michael Angelo's Winery (2.8 miles)
• McDonald's (2.9 miles)
• Mastro's The 3 Spot (3.5 miles)
• Divot's Sports Bar (4.5 miles)

Pharmacies

• Discount Drug Mart (1 miles)
• Walgreens (2.1 miles)
• Rite Aid (2.3 miles)
• Meijer Pharmacy (3 miles)
• Discount Drug Mart (3.2 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.5 miles)

Places of Worship

• St Matthew's Episcopal Church (1.7 miles)
• Macedonia Commons (7.7 miles)

Parks

• Sagamore Hills Park (5.6 miles)
• James Day Park (6.6 miles)
• Cuyahoga Valley National Park (6.7 miles)
• Hinkley Reservation (7 miles)
• Cleveland Metroparks, Bedford reservation (7.1 miles)
• Surrarrer Park (7.1 miles)
• Strongsville Wildlife Area (7.3 miles)

Theaters

• Cinemark At Valley View And Xd (6.3 miles)
• Cinemark 383 Strongsville (7.9 miles)

Cafes

• Starbucks (7.7 miles)
• Metropolitan Coffee (7.9 miles)
• Fisher's Cafe & Pub (8 miles)
• Starbucks (8.4 miles)
• Starbucks (8.4 miles)
• Panera Bread (9.3 miles)

Physicians

• Ent Allergy Health (8.1 miles)
• Digestive Disease Consultants (8.3 miles)
• Allergy Diagnostic (8.9 miles)
• Cuyahoga County Board of Health (8.9 miles)
• Southwest Family Physicians (9.4 miles)

Hospitals

• Benchmark Imaging Group (9.1 miles)
• Medina General Hospital (9.3 miles)
• Akron Children's Hospital Urgent Care (9.4 miles)