Avenue at Broadview Heights

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  • Interior

    A stylishly decorated hallway with a console table, mirrors, and modern lighting fixtures.

  • Decor

    A stylish living room with floral arrangement on a round table.

  • Living Room

    A cozy living room featuring patterned chairs around a small table, with a fireplace and artwork on the wall.

  • Architecture

    A beautiful garden gazebo with columns surrounded by a well-maintained landscape.

  • Dining

    A beautifully set dining room with a modern and elegant ambiance, featuring red chairs and a floral centerpiece.

  • Lighting

    A historical plaque featuring a black and white photograph of a couple, accompanied by descriptive text and additional small images, illuminated by overhead lighting.

  • Fireplace

    A cozy living room featuring a tiled fireplace with patterned chairs and orange wallpaper.

  • Patio

    A cozy patio with iron furniture and decorative plants on the wall.

  • Library

    A well-stocked bookshelf filled with a variety of books.

  • Piano

    A grand piano in a beautifully decorated interior with brick walls.

  • Salon

    Logo with scissors design reading 'His & Hers' on a patterned background.

  • Brick Wall

    A colorful sign on a brick wall spelling 'Creativity Center'.

  • Rehabilitation

    Sign for Avenue at Broadview Heights Care & Rehabilitation Center.

  • Pendant Lights

    A modern restaurant interior featuring a green color scheme with stylish seating and pendant lighting.

Avenue at Broadview Heights

1201 Akins Road, Broadview Heights, OH 44147

For more information about senior living options: (844) 490-3973

3.2 from 45 reviews
5 stars
22
4 stars
2
3 stars
1
2 stars
3
1 stars
17

Skilled Nursing Facility

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    Overall Review of Avenue at Broadview Heights

    Pros

    • pro The family had very good experiences during both visits.
    • pro Claudette's friendly face was a welcome sight.
    • pro Dawn and Jackie were wonderful communicators who aided in the patient's recovery.
    • pro The nursing staff were very attentive to his needs.
    • pro The physical therapist helped him get up and moving safely.
    • pro Sherman consistently wore a big smile and helped wherever needed.
    • pro The staff were informative, friendly, and made the family feel comfortable while ensuring safety.
    • pro The campus is beautiful - peaceful, clean, and thoughtfully designed to promote comfort and dignity.
    • pro Jaqui Cofield and the entire team provided incredible care, support, and guidance.

    Cons

    • pro The reviewer reported that their sheet was never changed and the room was never cleaned, with the bedside commode full for days.
    • pro They fell and waited about 20 minutes for someone to come help.
    • pro A staff member was described as rude.
    • pro The facility was described as poorly run and severely understaffed, with a perception that staff care mainly about money rather than patients.
    • pro There were allegations of abuse and neglect, including giving wrong medications.
    • pro The reviewer stated that staff nearly killed their mother and they had to move her out.
    • pro One reviewer described the place as unsafe, citing not using patient-provided supplies, double-billing, and lapses in basic care such as infrequent showers and not helping with hygiene or physical therapy.
    • pro They warned others not to send loved ones there and said the facility should not be open.

    Review

    The Avenue at Broadview Heights has become a place where stories of care unfold in many directions. Some families describe it as a welcoming, compassionate environment where friendly faces greet you at every turn and where dedicated staff members go the extra mile to support recovery and comfort. Others tell a more troubled tale, with concerns about safety, staffing, and administrative communication that left loved ones feeling neglected or misled. Taken together, the collection of voices paints a nuanced picture: a campus that can be a bright and reassuring place for some, and a site of serious pitfalls for others.

    Several reviews center on warm welcomes and cohesive teamwork. Claudette's familiar, friendly greeting is highlighted as the start of a reassuring experience, and Dawn, the lead administrator, is repeatedly praised for her warmth and open communication. Jackie, the Director of Nursing, is described as someone who helps coordinate care in a way that supports recovery, and the entire nursing staff is often depicted as attentive to the patient's needs. Sherman, a transporter, is remembered with a big smile and a sense of genuine willingness to assist - whether escorting to doctor appointments or helping anyone who needs a hand. Across multiple entries, the staff are described as friendly and consistently greeting visitors with kindness, creating an atmosphere that many residents' families find comforting.

    Within the same pattern of positive impressions, several reviewers highlight the facility's cleanliness, spacious rooms, and peaceful campus environment. One reviewer notes that the place is very clean, with large, well-kept rooms, and another calls the campus "absolutely beautiful" and well designed to promote comfort and dignity. The housekeeping team earns frequent praise for maintaining a spotless and welcoming environment while treating residents with care and respect. For families, this combination of diligent housekeeping and a thoughtfully designed setting contributes to a sense of safety and well-being during a difficult time.

    Positive experiences extend to personal involvement and ongoing care. One reviewer, now a long-term employee, shares that after more than six years there, the facility has grown significantly, yet remains full of caring people. This staff perspective emphasizes the value of being able to be present for loved ones during visits and weekdays, and it highlights the dedication of the administration and management team - especially the DON (Director of Nursing) and the administrator, who rounds the building daily and shows a personal concern for residents' well-being. The overall tone from these accounts is one of pride in the team's commitment and in the ability to coordinate care with families in mind.

    Of course, the most impactful stories are often the ones that describe serious lapses in care. One reviewer recounts a troubling week-long stay in which basic needs went unmet: the sheet was never changed, the room was not cleaned, a bedside commode remained full for days, and a fall occurred with a reported 20-minute delay before help arrived. The account includes a rude staff member and notes that, apart from physical therapy, other aspects of care were disappointing. This experience stands in glaring contrast to the above praise about therapy and support, underscoring that even well-regarded facilities can falter in fundamental patient care and safety.

    Another account details far more alarming concerns: a mother-in-law who required life-sustaining support on multiple occasions and who allegedly received negligence and incorrect medications. The reviewer states they had to remove her from the facility after such incidents, marking a decisive and painful separation in the care journey. The intensity of these claims contrasts sharply with the many positive notes about teamwork and compassion, yet it reflects the real, lived fear families can experience when they feel safety and accuracy of treatment are compromised.

    Further, a reviewer describes a long battle with a different family member's experience at The Avenue, alleging understaffing and systemic mismanagement. The claims include failures to use necessary supplies brought in by family, inconsistent use of provided items, lost or untagged clothes, and a lack of routine care such as showering and physical therapy. There are reports of patients not receiving assistance with basic needs, ignoring call buttons, and a general sense that the facility was more about billing than about care. The reviewer's conclusion - an explicit warning to avoid sending loved ones there - highlights how quickly trust can erode when alleged patterns of neglect surface.

    Amidst these divergent experiences, several reviews emphasize strength in leadership and a culture of genuine care. Jaqui Cofield, in particular, is singled out for leadership and empathy, with praise for her professionalism and the way she helps families feel understood and supported. Families describe the entire team - from nurses and aides to administrative staff - as capable of creating a nurturing environment when relationships are strong and communication is clear. The positive messages about leadership, combined with the campus's clean, peaceful design, reinforce that The Avenue can be an excellent fit for some residents and families, especially when the team works cohesively and remains attentive to individual needs.

    If there is a common thread across the spectrum, it is that expectations and experiences at The Avenue can vary dramatically depending on the day and the people involved. The staff's kindness, the campus's comfort, and the quality of rehabilitation and daily care are repeatedly praised. Yet, several entries serve as a stark reminder that staffing levels, accountability, timely responses, and consistent adherence to care plans are equally essential to ensure safety and trust. For families weighing care options, the message is clear: engage directly with leadership, ask pointed questions about staffing, safety protocols, medication administration, and daily routines, and seek out specific examples of how care is coordinated on the floor and monitored from administration. The Avenue at Broadview Heights hosts a community of care that, at its best, feels like a compassionate team effort; at its worst, raises critical questions about safety, reliability, and the fundamental duties of caregiving.

    Features

    Housing

    • 78 resident community capacity 78 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Cleveland-Hopkins International (11 miles away) Cleveland-Hopkins International (11 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Avenue at Broadview Heights is an assisted living community located in Broadview Heights, Ohio. Our community offers a wide range of amenities and care services to cater to the needs of our residents.

    In terms of amenities, we have a beauty salon where residents can pamper themselves and stay stylish. Our cable or satellite TV option provides entertainment for those who enjoy watching their favorite shows. Community operated transportation is available for residents who need assistance getting around. Our computer center allows residents to stay connected with loved ones and engage in various online activities.

    Our dining room offers restaurant-style dining experiences, complete with specially prepared meals that cater to special dietary restrictions. Additionally, residents can enjoy the convenience of having their own kitchenette within their living space.

    To ensure our residents remain active and engaged, we have a fitness room where they can exercise and maintain their physical well-being. For those who enjoy games, our gaming room provides opportunities for entertainment and socialization. We also have a small library for individuals who enjoy reading.

    At The Avenue at Broadview Heights, we understand the importance of maintaining one's overall wellness. That's why we provide housekeeping services to ensure that our residents are living in a clean and comfortable environment. We also offer move-in coordination to help streamline the transition process.

    Care services at our community include 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing, coordination with healthcare providers for comprehensive care management, medication management to ensure proper administration of medications, diabetes diet support for those with specific dietary needs, meal preparation and service for convenience, and a mental wellness program to support emotional well-being.

    For transportation needs, we offer both non-medical and medical transportation arrangement services as well as transportation options for doctor's appointments.

    Our community fosters an active lifestyle through concierge services that assist in planning day trips and resident-run activities that encourage engagement among neighbors. Additionally, there are scheduled daily activities to provide a variety of options for socialization and enjoyment.

    In terms of location, The Avenue at Broadview Heights is conveniently situated near 8 nearby pharmacies, 8 restaurants, and 1 place of worship, providing easy access to everyday essentials and spiritual needs.

    Overall, The Avenue at Broadview Heights is a welcoming assisted living community that offers a range of amenities and care services to ensure the comfort, well-being, and quality of life for our residents.

    Nearby Places of Interest

    Pharmacies

    • Discount Drug Mart (0.4 miles)
    • CVS Pharmacy (2.6 miles)
    • Discount Drug Mart (2.7 miles)
    • Rite Aid (2.8 miles)
    • Walgreens (3.2 miles)
    • Meijer Pharmacy (3.5 miles)
    • Walgreens (3.9 miles)

    Restaurants

    • The Boneyard (0.6 miles)
    • McDonald's (1.8 miles)
    • McDonald's (2 miles)
    • Michael Angelo's Winery (2.1 miles)
    • Mastro's The 3 Spot (2.6 miles)
    • Lemonberry Frozen Yogurt (3.5 miles)
    • Divot's Sports Bar (3.6 miles)

    Places of Worship

    • St Matthew's Episcopal Church (2.4 miles)
    • Macedonia Commons (8.8 miles)
    • St Ambrose Endowment Foundation (8.9 miles)

    Parks

    • Hinkley Reservation (6.1 miles)
    • James Day Park (6.2 miles)
    • Strongsville Wildlife Area (6.3 miles)
    • Surrarrer Park (6.4 miles)
    • Sagamore Hills Park (6.7 miles)
    • Cuyahoga Valley National Park (7.3 miles)
    • Cleveland Metroparks - Big Creek Reservation (7.7 miles)

    Theaters

    • Cinemark 383 Strongsville (6.9 miles)
    • Cinemark At Valley View And Xd (7.3 miles)

    Physicians

    • Digestive Disease Consultants (7.1 miles)
    • Ent Allergy Health (7.6 miles)
    • Allergy Diagnostic (7.8 miles)
    • Cuyahoga County Board of Health (8.8 miles)
    • Southwest Family Physicians (8.8 miles)

    Cafes

    • Starbucks (7.7 miles)
    • Panera Bread (8.1 miles)
    • Metropolitan Coffee (8.4 miles)
    • Fisher's Cafe & Pub (8.4 miles)
    • Starbucks (8.7 miles)
    • Starbucks (8.7 miles)

    Hospitals

    • Medina General Hospital (8.1 miles)
    • Benchmark Imaging Group (8.2 miles)

    Frequently Asked Questions

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