SYNERGY Home Care - Broadview Heights, OH

Pros

• The caregivers at Synergy HomeCare are on time and wonderful to work with.
• The caregivers do a very good job taking care of the reviewer's needs.
• The staff at Synergy HomeCare are courteous, kind, and show respect to the reviewer.
• The aids from Synergy HomeCare were wonderful with the reviewer's father during their visits.
• Marisol, the afternoon homecare helper from Synergy HomeCare, has been great with the reviewer's mother and is able to relate to her very well.
• Craig from Synergy HomeCare was really good and provided excellent care.
• The younger caregivers sent by Synergy HomeCare seemed less jaded and were liked by the reviewer.
• After having Synergy HomeCare come in to help out, the reviewer has been a lot better off and would recommend them.
• The care received from the caregivers at Synergy HomeCare was good.
• The reviewers had a very nice experience with the home care agency they used.

Cons

• The girls did not have any formal training and many would just sit all day
• Our expectations were not met at all
• They could do a better job at communicating and catering to family requests
• They were not able to accommodate to my schedule
• There is some room for improvement with their communication between the staff and caregivers
• The morning lady came in with a really bad cold multiple days
• Caregivers lacked attentiveness and were unprofessional
• The owner lied to us on more than one occasion

Review

Synergy HomeCare received mixed reviews from customers, with some expressing dissatisfaction while others had a positive experience. One customer mentioned that they only used Synergy for a short period of time when their father was in the hospital and during his first week back home. However, they were not satisfied with the service as different caregivers were sent each day, leading to a lack of consistency and the need for constant teaching. The caregivers also lacked formal training and often sat around without knowing what needed to be done.

Another customer had no complaints about Synergy HomeCare, stating that the caregivers were on time and wonderful to work with. They found setting up the service easy and were satisfied with the assistance provided. This customer would recommend Synergy to others.

A third customer expressed overall satisfaction with the home care agency, mentioning that everything was working out well for them. They praised the caregivers for doing an excellent job taking care of their needs and having a positive experience with Synergy.

One reviewer appreciated the staff at Synergy, stating that their loved one liked them and found them nice. However, they felt that there could be better communication and catering to family requests from Synergy's side.

Another reviewer gave high praise to Synergy's therapy staff, emphasizing their role in improving their wellbeing. The reviewer appreciated the punctuality and respectful nature of the caregivers.

However, there were also negative reviews mentioning areas where Synergy HomeCare fell short. One customer mentioned that although they received good care from the caregivers, Synergy was unable to accommodate their schedule on weekends when help was most needed.

Another reviewer had a decent experience but noted room for improvement in communication between staff members and caregivers within the agency.

A customer who needed immediate help for their dad praised Synergy for being quick and responsive. They mentioned that the aids were wonderful with their dad during visits but did express concern about one caregiver's health issue affecting her ability to perform certain tasks.

One customer had a positive experience with a specific caregiver from Synergy HomeCare, mentioning how she went above and beyond in providing assistance and care. However, they also expressed some concerns about another caregiver coming to work with a bad cold.

Another reviewer mentioned that they were going through a transition period in finding the right caregiver for their father. The prior caretaker was appreciated for being physically strong, following instructions, and having an upbeat personality.

One customer used Synergy HomeCare for a week and found the assistance provided to be helpful. They had no complaints about the caregiver and would recommend Synergy to others.

A positive review highlighted the good service provided by Craig at Synergy HomeCare. The customer mentioned that the caregivers sent were good, particularly liking the younger ones who seemed less jaded.

However, one reviewer had a terrible experience with Synergy HomeCare. They mentioned unprofessionalism, lack of attentiveness from caregivers, and even going through personal possessions. The reviewer felt that management lied about the caregivers' experience levels.

In summary, while there were both positive and negative experiences shared by customers of Synergy HomeCare, it is clear that there were concerns raised regarding caregiver consistency, communication between staff members and caregivers, as well as professionalism. On the other hand, some customers praised punctuality, attentiveness, and helpfulness of caregivers from Synergy HomeCare. Overall though, it is recommended to thoroughly assess individual needs and expectations before choosing this home care agency.

This part of Broadview Heights, Ohio offers a convenient and vibrant community for senior living. With a variety of restaurants including fast food options like McDonald's and more upscale choices like Michael Angelo's Winery, there is something to suit every taste. The area also boasts several places of worship for spiritual enrichment, pharmacies for easy access to medication, and nearby parks for outdoor activities and relaxation. For entertainment, there are theaters like Cinemark At Valley View And Xd and Cinemark 383 Strongsville, as well as cafes such as Starbucks and Panera Bread for socializing with friends. In terms of healthcare, there are reputable physicians and hospitals within close proximity to ensure quality medical care when needed. Overall, this part of Broadview Heights provides a well-rounded and welcoming environment for seniors looking to settle down in a thriving community.

Restaurants

• McDonald's (0.2 miles)
• The Boneyard (1.4 miles)
• Lemonberry Frozen Yogurt (1.8 miles)
• Michael Angelo's Winery (3.1 miles)
• McDonald's (3.4 miles)
• Mastro's The 3 Spot (4 miles)
• Divot's Sports Bar (5 miles)

Places of Worship

• St Matthew's Episcopal Church (1.3 miles)
• Macedonia Commons (7.2 miles)

Pharmacies

• Walgreens (1.5 miles)
• Discount Drug Mart (1.6 miles)
• Rite Aid (2.4 miles)
• Meijer Pharmacy (3.1 miles)
• Walgreens (3.4 miles)
• Discount Drug Mart (3.7 miles)
• CVS Pharmacy (4.1 miles)

Parks

• Sagamore Hills Park (5 miles)
• Cuyahoga Valley National Park (6.3 miles)
• Cleveland Metroparks, Bedford reservation (6.6 miles)
• James Day Park (6.9 miles)
• Hinkley Reservation (7.4 miles)
• Surrarrer Park (7.6 miles)
• Strongsville Wildlife Area (7.8 miles)

Theaters

• Cinemark At Valley View And Xd (6 miles)
• Cinemark 383 Strongsville (8.5 miles)

Cafes

• Starbucks (7.1 miles)
• Fisher's Cafe & Pub (7.7 miles)
• Metropolitan Coffee (7.9 miles)
• Starbucks (8.5 miles)
• Starbucks (8.9 miles)
• Panera Bread (9.8 miles)
• Starbucks (9.9 miles)

Physicians

• Ent Allergy Health (8.5 miles)
• Digestive Disease Consultants (8.8 miles)
• Cuyahoga County Board of Health (9.2 miles)
• Allergy Diagnostic (9.4 miles)
• Southwest Family Physicians (9.8 miles)

Hospitals

• Akron Children's Hospital Urgent Care (9 miles)
• Benchmark Imaging Group (9.6 miles)
• Medina General Hospital (9.8 miles)