SYNERGY Home Care - Broadview Heights, OH in Broadview Heights, OH

Pros

• Synergy has provided amazing care and support for families during tough times.
• The team is incredibly flexible as care needs change.
• The home health aides are kind, caring, and go the extra mile to ensure comfort and safety.
• The agency is responsive to needs and quickly addresses concerns.
• The scheduling process is flexible and accommodating.
• Ron and his staff are expert at helping families navigate challenges and reach a good place.
• The caregivers are professional, compassionate, and treat clients like family.
• Synergy's services help patients return home and make more progress.
• The owner and leadership are devoted, trustworthy, and committed to top-notch care.
• Referrals to Synergy from satisfied clients consistently report a wonderful experience.

Cons

• The company's customer service was described as very poor.
• The reviewer claims the company is disrespectful to minorities, and suggests reviews may be fake.
• The caregivers were unprofessional and inexperienced.
• The owner allegedly lied about the caregivers' experience.
• The quoted rates differed from what was stated in the contract.
• A caregiver failed to wear a mask during the pandemic and was late.
• Caregivers roamed the second floor, unplugged the monitoring camera, and locked the door to enter through the garage.
• The reviewer would not recommend the service.

Review

This community is best suited for families seeking truly personal, in-home care that can flex with changing needs and crisis transitions. It shines for loved ones who value a hands-on, owner-led approach to arranging care, quick responsiveness, and a plan that can shift as medical conditions evolve. When the goal is to keep an aging relative at home with compassionate support, reliable communication, and caregiver matching that feels thoughtful rather than transactional, Synergy HomeCare stands out as a practical, hands-on partner.

Those weighing alternatives should consider whether the setting must be strictly 24/7 live-in, or if a highly regimented weekend schedule and ironclad, long-term consistency are non-negotiable. If a family requires extensive, medically directed supervision, specialized nursing skills, or a facility-based environment with built-in 24/7 staffing and centralized operations, other options may deliver greater predictability. For families needing minimal administrative involvement or expect uniform, same-caregiver coverage across every shift, a different agency or a facility could offer a closer alignment.

The strongest advantages here are leadership, responsiveness, and the ability to tailor a plan to a shifting care landscape. The owner's hands-on involvement is repeatedly cited as a stabilizing force: assessments are thoughtful, plans are adaptable, and caregivers are matched to the client's personality and needs. Families consistently highlight the genuine care, punctuality, and willingness to go the extra mile, which translates into real relief during challenging periods. This is not a one-size-fits-all operation; it is a deliberately personalized service that aims to place the right caregiver with the right family and adjust as goals change.

Yet, no service is without flaws, and a few persistent patterns appear in the feedback. Some families report caregiver turnover or variability in who arrives, which can disrupt routines and require re-training of the care plan. Scheduling gaps, weekend coverage challenges, and occasional communication lapses have surfaced in several accounts. While many families experience seamless experiences, these inconsistencies can be material for those juggling complex schedules or high-need medical tasks. The best defense is proactive engagement: insist on a clear written plan, defined roles, and ongoing oversight with a single point of contact, plus a candid discussion about staffing stability before starting.

From a decision-making standpoint, the practical path is clear. Begin with a thorough intake that includes a shared expectation of caregiver traits, schedule cadence, and key medical responsibilities. Seek a defined trial period to test fit, and push for a deliberate caregiver-matching process, with upfront confirmation of experience, training, and background checks. Request a dedicated coordinator and a published escalation protocol so concerns are heard and resolved quickly. Finally, negotiate a concrete cost structure, a contingency plan for weekends, and a written plan for transitions if needs intensify or shift.

In the end, Synergy HomeCare in Broadview Heights represents a solid option for families who want a compassionate, home-first approach with hands-on leadership and flexible planning. It can deliver extraordinary peace of mind when the care team aligns well with the family's rhythms and medical needs, and when oversight compensates for occasional scheduling hiccups. If unwavering weekend coverage, perpetual same-caregiver assignment, or deeply specialized medical supervision are non-negotiables, it makes sense to compare alternatives. For most families facing hospital-to-home recoveries, chronic-condition management, or steady, at-home support, this agency offers practical value anchored in personal commitment and a clear, responsive plan.

This part of Broadview Heights, Ohio offers a convenient and vibrant community for senior living. With a variety of restaurants including fast food options like McDonald's and more upscale choices like Michael Angelo's Winery, there is something to suit every taste. The area also boasts several places of worship for spiritual enrichment, pharmacies for easy access to medication, and nearby parks for outdoor activities and relaxation. For entertainment, there are theaters like Cinemark At Valley View And Xd and Cinemark 383 Strongsville, as well as cafes such as Starbucks and Panera Bread for socializing with friends. In terms of healthcare, there are reputable physicians and hospitals within close proximity to ensure quality medical care when needed. Overall, this part of Broadview Heights provides a well-rounded and welcoming environment for seniors looking to settle down in a thriving community.

Restaurants

• McDonald's (0.2 miles)
• The Boneyard (1.4 miles)
• Lemonberry Frozen Yogurt (1.8 miles)
• Michael Angelo's Winery (3.1 miles)
• McDonald's (3.4 miles)
• Mastro's The 3 Spot (4 miles)
• Divot's Sports Bar (5 miles)

Places of Worship

• St Matthew's Episcopal Church (1.3 miles)
• Macedonia Commons (7.2 miles)

Pharmacies

• Walgreens (1.5 miles)
• Discount Drug Mart (1.6 miles)
• Rite Aid (2.4 miles)
• Meijer Pharmacy (3.1 miles)
• Walgreens (3.4 miles)
• Discount Drug Mart (3.7 miles)
• CVS Pharmacy (4.1 miles)

Parks

• Sagamore Hills Park (5 miles)
• Cuyahoga Valley National Park (6.3 miles)
• Cleveland Metroparks, Bedford reservation (6.6 miles)
• James Day Park (6.9 miles)
• Hinkley Reservation (7.4 miles)
• Surrarrer Park (7.6 miles)
• Strongsville Wildlife Area (7.8 miles)

Theaters

• Cinemark At Valley View And Xd (6 miles)
• Cinemark 383 Strongsville (8.5 miles)

Cafes

• Starbucks (7.1 miles)
• Fisher's Cafe & Pub (7.7 miles)
• Metropolitan Coffee (7.9 miles)
• Starbucks (8.5 miles)
• Starbucks (8.9 miles)
• Panera Bread (9.8 miles)
• Starbucks (9.9 miles)

Physicians

• Ent Allergy Health (8.5 miles)
• Digestive Disease Consultants (8.8 miles)
• Cuyahoga County Board of Health (9.2 miles)
• Allergy Diagnostic (9.4 miles)
• Southwest Family Physicians (9.8 miles)

Hospitals

• Akron Children's Hospital Urgent Care (9 miles)
• Benchmark Imaging Group (9.6 miles)
• Medina General Hospital (9.8 miles)