Information last verified:
120 Brookmont Road, Akron, OH 44333
For more information about senior living options: (844) 490-3973
The staff at Phoenix of Fairlawn are caring and clearly enjoy their work. Residents and their families are treated like members of the staff’s own family. The facility is clean with no odors, creating a welcoming atmosphere. Therapy is provided daily, and the therapy staff are highly regarded. Nurses and aides are attentive, compassionate, and deliver excellent care. Administration checks on residents daily to ensure all needs are met. Private rooms provide ample privacy for visits. Windsong Nursing Home and Rehabilitation Center is clean, well-maintained, and staffed by friendly, caring professionals. Windsong’s rehabilitation team (PT, OT, and Speech) is a particular strength, with experienced therapists.
Windsong was described as a dump and alleged to have nearly killed my mom and caused my uncle’s death. The facility was severely understaffed, with only about 3 workers per shift for 56 residents. Care was subpar, including a relative’s urine bag overflowing for hours and rooms/bed linens not being cleaned promptly. Nurses did not provide shift-change reports and medication administration was frequently missed. The food was described as terrible and unappealing with little healthy variety. Cleaning occurred only once a week, leaving areas dirty and unsanitary. A nurse was accused of rudeness and poor attitude, including hanging up on a family member. A POA removed a patient’s phone, cutting off family contact and reportedly acting disgustingly. Residents were left unattended outside in heat for over an hour, leading to injuries. A patient died within hours of admission, with admission paperwork not completed promptly. Photographs of the facility were said to be misleading.Windsong Nursing & Rehab in Akron is best suited for families seeking a small, family-oriented rehab-focused community where a strong therapy program and hands-on local ownership create a true sense of accountability and home-like care. The facility consistently earns praise for its rehabilitation strengths, PT, OT, and speech therapy delivered by seasoned therapists who push residents toward meaningful gains. It also appeals to families who value a warm, welcoming atmosphere: clean spaces, staff who appear engaged and caring, and an administration that remains accessible and involved with both residents and families. For short-term recovery after surgery, falls, or acute medical events, Windsong offers a practical path back to home life, with daily therapy, vibrant activities, and a dining program that many residents and families describe as supportive and satisfying. The on-site leadership presence, including owners and the director of nursing, is repeatedly cited as a differentiator, translating into quicker problem-solving and a more cohesive care team.
That said, prudence requires acknowledging who may want to consider alternatives. Several reviews flag staffing levels as a recurring challenge, with concerns about nurse-to-patient ratios, response times for call lights, and consistency in daily rounds. Some families report gaps in communication, discharge planning, and even critical lapses in monitoring or hygiene on specific shifts. There are pointed accounts of care inconsistencies, medication-management hiccups, and instances where urgent needs or family questions were not addressed promptly. While a number of families sing Windsong’s praises after positive stays, these mixed experiences suggest that if constant, tightly orchestrated oversight, rapid med administration, and high staffing consistency are non-negotiable, other facilities in the Akron area may be worth comparing. Potential residents with significant wandering risk or complex medical needs may also want to scrutinize staffing patterns and supervision before committing.
The strongest offset to these concerns is Windsong’s therapy ecosystem and its proven impact on function. Families consistently credit the rehab team with real, measurable progress, patients who arrive with limited mobility often emerge more independent and capable of manageable self-care at home. Therapy is described as thorough, with daily sessions that keep residents moving, building strength, and reducing deconditioning after hospitalization. Food and nutrition receive frequent praise, with many noting flexible dietary accommodations and high-quality meals that feel restaurant-like rather than merely cafeteria fare. The overall cleanliness and ambiance, rooms that feel cared-for, halls that are unburdened by odors, and a layout that supports socializing, contribute to a sense of well-being that reinforces recovery. When therapy produces results and staff remain friendly and accessible, the overall value proposition strengthens considerably, even in the shadow of staffing concerns.
Equally persuasive is Windsong’s sense of ownership and community. Families repeatedly highlight leadership’s hands-on approach: owners who interact with residents, administrators who check in, and a director of nursing who is often described as responsive and protective of resident dignity. The facility’s small-to-mid size creates a family-like dynamic where staff are frequently praised for going the extra mile, and residents often express appreciation for seeing familiar faces in leadership. The social fabric, activities, pet therapy, and a culture that treats residents like family, can make Windsong feel less institutional and more like a supportive bridge back to independence. For families prioritizing continuity of care and a transparent line of sight into what happens each day, this leadership-driven model stands out as a meaningful advantage.
But the cautionary notes cannot be ignored. The most persuasive warnings center on real or perceived lapses in day-to-day operations: delayed care, inconsistent reporting during shift changes, occasional housekeeping shortfalls, and episodes where meals or medications were not delivered as expected. Some reviews describe tense interactions with staff or leadership, and specific incidents have left families uneasy about discharge planning and ongoing communication after a loved one’s move. A subset of critics also points to long-standing understaffing and the resulting stress on direct patient care, with some patients feeling unseen or under-attended on certain shifts. These are serious considerations, and families must weigh them against Windsong’s therapy strengths and homelike atmosphere.
For families ready to move forward, a practical plan will yield the clearest answer. On a tour, press for a candid conversation about staffing patterns by shift, including nurse-to-patient ratios and who the primary caregiver will be for your loved one. Request to meet the director of nursing and the administrator to gauge responsiveness and communication style. Verify the discharge-planning process, including expectations for home or step-down placement, and confirm how family updates are handled during a stay. Ask detailed questions about how medication administration is tracked, how call-light responses are managed, and what adjustments are made when a therapy program requires more or less intensity. Finally, tour the dining area and patient rooms with an eye toward cleanliness, odors, and overall comfort, and solicit recent examples of problem-solving from leadership. Windsong can be an excellent fit for rehab-driven, family-oriented care that delivers tangible functional gains and a warm, supportive culture, provided staffing realities are openly addressed and ongoing governance remains engaged. For families prioritizing consistent day-to-day oversight and seamless care coordination, it remains essential to compare alternatives and insist on clear, measurable assurances before deciding.
82 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Akron-Canton Regional (18 miles away) Cleveland-Hopkins International (22 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Windsong Nursing & Rehab in Akron, OH is a premier assisted living community that provides exceptional care and an array of amenities designed to enhance the resident's comfort and enjoyment. Our community features a beauty salon, where residents can pamper themselves and maintain their personal style. Residents can also enjoy their favorite TV shows with cable or satellite TV in their private accommodations.
We understand the importance of mobility and socialization, which is why we offer community-operated transportation for outings and appointments. For those who want to stay connected, our computer center and Wi-Fi/high-speed internet keep them connected with loved ones or explore new interests online.
Dining is an important aspect of daily life, and our spacious dining room serves delicious meals in a restaurant-style setting. Special dietary restrictions are accommodated to ensure each resident's needs are met.
Our assisted living community also focuses on promoting physical well-being. Residents have access to a fitness room equipped with exercise equipment to help them stay active and fit. Additionally, planned day trips, scheduled daily activities, and resident-run activities provide opportunities for social engagement and entertainment.
At Windsong Nursing & Rehab, we prioritize the health of our residents by providing 24-hour call systems, supervision, medication management, assistance with activities of daily living such as bathing or dressing, and transfers when needed. Our mental wellness program supports our residents' emotional well-being.
Convenience is key at Windsong Nursing & Rehab with move-in coordination services available to assist residents during the transition process. Housekeeping services ensure clean and tidy living spaces while transportation arrangements take care of non-medical needs as well as transport to doctors' appointments.
Our location offers easy access to nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, and places of worship. These resources further enrich the lives of our residents by providing additional opportunities for social interaction and fulfilling experiences.
Windsong Nursing & Rehab in Akron, OH is more than just a place to live; it is a vibrant community where residents can thrive and enjoy life to the fullest.
Windsong Nursing & Rehab is located at 120 Brookmont Road, Akron, OH 44333 in Summit County, Ohio
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