120 Brookmont Road, Akron, OH 44333
For more information about senior living options: (844) 490-3973
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The facility is clean, well cared for, and has no odor. The staff are welcoming, caring, and seem to genuinely enjoy their jobs. Bruce, the director of operations, is wonderful. The staff treat residents like family. The rehab/therapy department motivates residents to excel and supports speedy recovery. The dietary program offers fresh homemade food and a variety of choices. A variety of activities are available, including pet therapy. The DON has transformed the facility into a premier place with loving, respectful care. Windsong provides a warm, welcoming, family-like atmosphere. The staff are compassionate, dedicated, and supportive. The therapy department is amazing and residents get stronger every day. The facility is highly recommended for short- or long-term care.
One reviewer, a retired nurse, was extremely disappointed, citing lack of staff name badges, unclean rooms, dirty towels, and waste baskets not emptied. The same reviewer criticized the food service as lacking creativity and appeal and observed staff hovering at the nurses' station rather than engaging with residents. Another reviewer described Windsong/Phoenix as an unsavory facility for a family member with incurable cancer. A different reviewer stated that more than a year after a loved one's death they had not been contacted about possessions, calling the delay unprofessional and suggesting legal action. A respite-stay complaint described the patient being left dirty, smelling, and poorly cared for, with signs of neglect such as unclean clothing and unaddressed hygiene. A reviewer alleged abuse by a power of attorney and removal of the patient's phones, making it hard to know how the patient was doing, and called the situation disgusting.What emerges from these reflections is a complex portrait of Phoenix of Fairlawn and its related Windsong experiences: a place that many visitors and residents feel is extraordinarily clean, welcoming, and focused on compassionate care, but that also has raised serious concerns for some families about communication, discharge planning, and accountability. Across the board, cleanliness and a homey atmosphere appear repeatedly as standout positives, with staff who truly seem to care and therapy teams that push residents toward meaningful progress. Yet the same set of reviews does not shy away from pointing out gaps and unsettling episodes that deserve attention from families considering admission.
First, the ambience and daily care come through as consistently commendable. Several reviewers describe the facility as exceptionally clean, with a pleasing scent and a calm, inviting environment. One traveling medical assistant, whose impression is especially vivid, notes a "very clean, very clean, and very clean" atmosphere and even mentions a floral summer-scented ambiance. This same observer highlights Bruce, the director of operations, as wonderful, suggesting that leadership contributes to the positive vibe. In multiple accounts, residents and families emphasize that the building is well maintained, odorless, and visually appealing, which can make a big difference in comfort and overall experience for people who spend extended time there.
On the care side, there is a strong thread of praise for how staff interact with residents. In one glowing account, the rehab department is described as demanding in a constructive way - pushing the patient to be their best and accelerating recovery - while staff members feel familiar and caring enough to be seen as family. Another resident writes that the housekeepers, nursing staff, and administrative team consistently go above and beyond to meet individual needs, with therapy being especially effective and activities offering meaningful choices, including pet therapy. Dietary services are credited with offering fresh, homemade options, and the activities program is described as diverse and engaging. Taken together, these reviews sketch a culture in which residents feel valued, listened to, and nurtured by a cohesive team.
The personal experiences of residents further reinforce these strengths. Several comments describe staff as genuine and kind, with a sense of family permeating daily routines. Therapy and movement are highlighted as critical components of recoveries - one reviewer notes significant improvement after therapy, while another speaks of a "family atmosphere" that makes the rehab period meaningful. A caregiver mentions Daysha, a particular STNA, as a standout staff member who treats an aunt with exceptional care. A resident who has experienced a stroke and bed confinement expresses gratitude for the staff's attention to cleanliness, nutrition, and activity participation, underscoring the feeling that the team treats residents not as patients alone but as whole people with histories and personalities.
Among the Windsong mentions, several reviewers echo a similar sentiment: when the DON is described as having revitalized the facility's culture, the result is a safer, more respectful environment that feels like a premier option in Ohio. A reviewer who spent weeks in rehab after a hip fracture calls Windsong a "family atmosphere" and notes the warmth and professionalism of the therapy and support staff. This positive thread is reinforced by a family member who chose Windsong for respite care and observed that, despite the initial planning challenges, the staff's responsiveness and care made a tangible difference. In short, the leadership and the caregiving teams are frequently cited as the heart of a compassionate, capable operation.
Nevertheless, several accounts introduce concerns that are far from trivial. One former nurse author expresses a markedly negative experience, detailing a lack of name badges on many staff, inconsistent cleaning, and maintenance lapses such as full waste baskets and dirty towels. The reviewer also complains about discharge planning, noting they were not consulted or included in decisions about discharge and ultimately would not recommend the facility without significant due diligence. This perspective serves as a stark reminder that even a facility with an obviously strong atmosphere and capable therapists can be undermined by gaps in basic operations and communication.
Other criticisms are more agency-specific and situational. A family recounts a disappointment with a respite stay, reporting a strong odor, infrequent cleaning, and an overall impression of neglect during a six-day visit. They describe the patient as being left in a soiled condition for an extended period and note a lack of transparency about the patient's well-being. Multiple reviewers also describe frustrations around the handling of personal belongings after a loved one's death, with months passing and little to no contact about returning possessions, leading to legal considerations. These episodes highlight the fragility of trust when basic expectations around dignity, communication, and accountability are not met.
There are equally grave concerns raised about how power of attorney (POA) arrangements are managed. One reviewer describes a situation in which a relative's cell phone and room phone were removed by a POA, blocking critical lines of communication about a partner's status. The reviewer also cites a disturbing history of abuse by the POA, calling the situation "disgusting." Other family members echo similar worries about being unable to speak with loved ones and the perceived rigidity of the system around who can communicate and how. Taken together, these stories underscore the need for transparent, properly governed processes around consent, communication, and guardianship - issues that can profoundly affect families during stressful times.
Against this backdrop, there is a persistent voice of praise for leadership and accountability when things are right. Several reviewers single out the DON's ability to transform the atmosphere of care, noting improved attitudes, respectful interactions, and a sense that the facility has become a standout option in the region. In those moments, residents and families describe feeling heard, respected, and well cared for, with a clear sense that staff members are invested in long-term, compassionate care rather than merely performing tasks.
In sum, the patient and family narratives present a facility that shines in cleanliness, warmth, and rehabilitative momentum, with many residents and visitors feeling they would readily recommend Phoenix of Fairlawn and Windsong to others. The stories are not one-note, however: they include serious cautions about falls short in areas like consistent staff accountability, thorough discharge planning, proactive communication with families, and safeguarding the rights and dignity of residents in guardianship scenarios. For families considering admission, these reviews advocate doing thorough due diligence - visiting with administrators, meeting the director of nursing, asking about discharge planning, inquiring about staff identification and daily routines, and carefully reviewing how families and POAs will be engaged. When all these pieces align, the experiences described suggest a facility that can deliver exemplary care and a genuinely supportive, family-like environment. When they do not, the gaps can have real and lasting consequences for residents and their loved ones.
82 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Akron-Canton Regional (18 miles away) Cleveland-Hopkins International (22 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Windsong Nursing & Rehab in Akron, OH is a premier assisted living community that provides exceptional care and an array of amenities designed to enhance the resident's comfort and enjoyment. Our community features a beauty salon, where residents can pamper themselves and maintain their personal style. Residents can also enjoy their favorite TV shows with cable or satellite TV in their private accommodations.
We understand the importance of mobility and socialization, which is why we offer community-operated transportation for outings and appointments. For those who want to stay connected, our computer center and Wi-Fi/high-speed internet keep them connected with loved ones or explore new interests online.
Dining is an important aspect of daily life, and our spacious dining room serves delicious meals in a restaurant-style setting. Special dietary restrictions are accommodated to ensure each resident's needs are met.
Our assisted living community also focuses on promoting physical well-being. Residents have access to a fitness room equipped with exercise equipment to help them stay active and fit. Additionally, planned day trips, scheduled daily activities, and resident-run activities provide opportunities for social engagement and entertainment.
At Windsong Nursing & Rehab, we prioritize the health of our residents by providing 24-hour call systems, supervision, medication management, assistance with activities of daily living such as bathing or dressing, and transfers when needed. Our mental wellness program supports our residents' emotional well-being.
Convenience is key at Windsong Nursing & Rehab with move-in coordination services available to assist residents during the transition process. Housekeeping services ensure clean and tidy living spaces while transportation arrangements take care of non-medical needs as well as transport to doctors' appointments.
Our location offers easy access to nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, and places of worship. These resources further enrich the lives of our residents by providing additional opportunities for social interaction and fulfilling experiences.
Windsong Nursing & Rehab in Akron, OH is more than just a place to live; it is a vibrant community where residents can thrive and enjoy life to the fullest.
Windsong Nursing & Rehab is located at 120 Brookmont Road, Akron, OH 44333 in Summit County, Ohio
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