Heritage Crossing

Pros

• The staff at Heritage Crossing is described as very friendly and helpful, providing great support to the residents.
• Many residents and their families have noted significant improvements in management and staff compared to previous years.
• The facility is consistently praised for its cleanliness, peaceful ambiance, and beautiful architecture.
• Residents appreciate the variety of engaging activities available every day, catering to both Assisted Living and Memory Care communities.
• The meals served are often highlighted as delicious, with options that cater to different tastes.
• Families feel welcomed and valued, noting personal touches from the staff that enhance their loved one's experience.
• Positive communication with family members regarding care services has been reported frequently by residents' families.
• The overall atmosphere at Heritage Crossing fosters a sense of community where everyone looks out for each other’s safety and well-being.

Cons

• Some residents reported that the menu items can be less than desirable, and while there are alternative options, the overall dining experience needs improvement.
• There have been issues with bathing schedules and questions regarding medication administration, leading to concerns about the quality of care provided.
• Staff turnover has resulted in new staff not being as compassionate or familiar with residents, impacting the level of care received.
• Communication from the facility has been poor, with multiple calls that caused unnecessary concern for family members.
• The quality of care from aides was described as subpar, with instances of them being over 30 minutes late and call-offs not covered.
• Some residents felt that meals were unbalanced and lacked variety, particularly criticizing certain dishes served repeatedly without vegetables.
• Activities offered were deemed insufficiently stimulating, as there was a lack of variety beyond basic crafts related to holidays.
• One reviewer mentioned that contract labor staff seemed inattentive and primarily focused on collecting their paychecks rather than providing adequate care.

Review

Heritage Crossing has garnered a mix of praise and constructive criticism from families and residents who have experienced its services. Many reviewers highlight the friendly and helpful demeanor of the staff, noting that they are dedicated to assisting residents and creating a welcoming environment. One resident emphasized their positive experience, stating that the current management team is significantly better compared to a year ago, which suggests improvements in both leadership and operational practices at the facility. This sentiment of appreciation extends beyond just staff interactions; many family members feel confident in the care provided to their loved ones.

The atmosphere at Heritage Crossing is frequently described as clean, quiet, and home-like, with beautifully maintained common areas that foster a peaceful ambiance. Reviewers express satisfaction with the variety of room layouts available, which allows residents to personalize their space according to their preferences. The meals offered also receive generally favorable reviews for their taste and quality. Options such as hamburgers, hot dogs, and grilled cheese sandwiches are consistently mentioned as staples that residents enjoy. However, some feedback indicates room for improvement within the dining experience; several individuals suggested enhancing meal variety to ensure balanced nutrition while addressing concerns about timing during meal service.

While many residents appreciate the overall care provided by staff members—commending them for going above and beyond—there remain notable critiques regarding staffing levels and quality assurance. Some reviews mention recent high turnover rates among aides, leading to inconsistency in resident care. For example, one reviewer pointed out that aides occasionally arrive late or fail to provide adequate attention during meal times or personal care routines like bathing and dental hygiene. Additionally, there were mentions of miscommunication concerning medication administration—raising questions about whether these issues stemmed from resident confusion or lapses in facility procedures.

The activities offered at Heritage Crossing also receive mixed reviews; while some find them engaging and stimulating, others suggest a need for more varied programming beyond common crafts like coloring. This feedback reflects a desire for more intellectually engaging activities tailored to individual abilities and interests among residents. Moreover, it has been noted that communication with families could be improved—the frequency of updates about important incidents varies widely depending on who is on duty—a point raised by multiple reviewers expressing concerns over inconsistent notifications about falls or other emergencies.

In terms of accessibility features within the facility itself, some families have expressed regret regarding specific logistical limitations—such as the absence of equipment like Hoyer lifts necessary for certain assisted living needs—that might prevent potential new residents from choosing Heritage Crossing outright despite positive impressions during tours. Families appreciate thoughtful touches during transitions into memory care units but are also attuned to any shortcomings around comprehensive support systems necessary for specialized assistance.

Despite these challenges identified across various aspects—staff changes affecting continuity of care or occasional lapses in communication—many reviewers leave with an overall sense of gratitude towards Heritage Crossing's efforts in providing heartfelt service amidst complexities inherent in elder care environments. Several expressed confidence recommending this facility due not only to its aesthetic appeal but also due largely because of how warmly each resident is treated like family—a vital aspect when considering long-term accommodations for loved ones requiring additional assistance.

Ultimately, Heritage Crossing appears committed to taking steps towards continuous improvement based on feedback received from both residents and families alike; many believe that through teamwork among staff members combined with attentiveness toward addressing highlighted issues can lead towards further enhancing quality-of-life experiences across all levels within this community setting moving forward into future endeavors.

This area of Akron, Ohio offers a variety of amenities that may be appealing to seniors looking for a convenient and comfortable living environment. With numerous cafes, restaurants, pharmacies, physicians' offices, places of worship, parks, hospitals, and a theater within close proximity, residents have access to essential services and entertainment options. Additionally, the presence of healthcare facilities such as Summit Adult Medicine Center and Crystal Clinic Orthopaedic Center indicates a focus on medical care in the community. The nearby parks like Green Leaf Park and Hinkley Reservation provide opportunities for outdoor recreation and relaxation. Overall, this area combines convenience with access to important services making it a potentially attractive option for seniors seeking a well-rounded living experience in Akron.

Cafes

• Starbucks (0.4 miles)
• Cafe Arnone (2 miles)
• Biggby Coffee (3.1 miles)
• Nervous Dog Coffee Bar (4.5 miles)
• Molly Brown Cafe (6.7 miles)

Restaurants

• McDonald's (0.5 miles)
• Taco Bell (0.5 miles)
• Melt Bar & Grilled (0.5 miles)
• Chipotle Mexican Grill (0.5 miles)
• Olive Garden (0.5 miles)
• Brubaker's Pub (0.5 miles)
• Swensons Drive-In (0.6 miles)

Pharmacies

• Acme Sav-On Pharmacy (0.5 miles)
• Walgreens (1.7 miles)
• Rite Aid (1.7 miles)
• Discount Drug Mart (2.7 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (3.7 miles)

Physicians

• Ohio Sleep Disorder Center (0.6 miles)
• Summit Adult Medicine Center (0.7 miles)
• Obgyn (0.7 miles)
• Crystal Clinic Orthopaedic Center (0.8 miles)
• Ohio Family Practice (1.1 miles)
• Cns Healthcare Foundation (1.8 miles)
• Center for Urologic Health (2.3 miles)

Places of Worship

• Grace Church (0.6 miles)
• Ghent Christian Church (1.4 miles)

Parks

• Green Leaf Park (4.4 miles)
• Mountain Bike Area (4.6 miles)
• Hinkley Reservation (6.7 miles)
• Summit Lake Park (7.6 miles)

Hospitals

• Summa Western Reserve Hospital (6.6 miles)
• Akron Children's Hospital (7.3 miles)

Theaters

• Cinemark Cuyahoga Falls And Xd (6.8 miles)