The Arbors At Fairlawn
Save575 South Cleveland Massillon Road, Fairlawn, OH 44333
For more information about senior living options: (844) 490-3973
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The Arbors at Fairlawn comes across in these remarks as a facility that inspires a wide range of experiences among families and residents. For every glowing testimonial about a clean, welcoming environment and attentive care, there is at least one other review highlighting serious concerns about cleanliness, staffing, and daily routines. Taken together, the comments paint a landscape of high variability: some people praise the building, the people who work there, and the care their loved ones receive, while others feel that basic hygiene, prompt assistance, and consistent staffing are not meeting expectations.
Several pieces of feedback center on cleanliness and basic housekeeping. A number of family members describe rooms that feel dirty or inadequately maintained: floors that "stink," beds and linens that are not changed regularly, and bathrooms described as "nasty." One individual even recounts sweeping a room themselves and having to arrange a bed change due to dirty sheets that had reportedly not been replaced in days. The concerns aren't limited to personal spaces - laundry issues also surface, with allegations of soiled items being mixed in with clean laundry. These sorts of observations have left some visitors wary about the overall level of hygiene and daily housekeeping in the facility.
These cleanliness concerns are frequently paired with broader worries about staffing and the quality of daily care. Several reviewers point to being understaffed, which they connect to lapses in activities, timely assistance, and daily routines. Complaints range from not getting residents to participate in activities during the day to delays in basic care, such as assistance with baths or clothing. The sentiment is that with more hands on deck, routines could be more consistent and residents could receive attention more promptly. Some reviewers also criticize the food quality, describing meals as unappealing or unsuitable for residents, which compounds the sense that daily life there can be uncomfortable for some occupants.
Amid these critiques, there are many strongly positive experiences that center on specific staff members and on personal stories of care. A recurring thread praises the administrative team - especially Megan (administrator), Dawn (front office), and Stephanie (social worker) - for their responsiveness, guidance through admissions, and support with practical matters like Power of Attorney and Medicaid bed processes. Several families credit these staff members with easing difficult transitions and helping their loved ones settle in. In one heartfelt update, Andrea shares the news of her stepfather Ed Tultz's admission and later his passing, thanking Megan, Dawn, Stephanie, and others for making him comfortable in his final weeks and expressing gratitude that she would recommend the facility to others. This sentiment of gratitude toward specific team members appears repeatedly across several stories.
There are also positive accounts of respite and ongoing care that emphasize communication and trust. For example, Megan Learn helped a family through the admission process for a father who was physically independent at the outset, and the family appreciated being kept in touch by phone during the stay. The ability to contact staff and receive timely updates contributed to a sense of relief and confidence that their loved one would be well cared for while they were away. In another case, the social worker's involvement in planning and documentation is highlighted as a meaningful factor in ensuring family peace of mind when a relative required ongoing support.
Therapy and rehabilitation experiences contribute another important dimension to the overall impression of The Arbors at Fairlawn. Some residents report substantial gains from speech therapy, physical therapy, and occupational therapy, describing a tangible improvement in their ability to perform daily tasks and communicate more clearly. One review recounts a personal transformation - from being unable to dress independently or speak clearly to regaining independence and clearer speech - crediting the therapy team for "making a huge impact" on life. The role of therapists and the collaborative, encouraging atmosphere is echoed by other visitors who commend the team's dedication and competence, noting that therapists, nurses, and aides work together in a patient-centered way.
The facility also earns praise for its physical environment and the culture it fosters. Several reviews mention a "beautiful," well-kept building with a home-like atmosphere that supports engagement and participation in activities. There are enthusiastic notes about the sense of community, the positive interactions with staff, and even external partnerships - such as church involvement - that add to the sense of warmth and purpose within the Arbors. Residents and families alike speak of staff who are friendly, communicative, and clearly invested in their roles, with many remarks about how staff go out of their way to ensure residents' needs are met and how good it feels to be told that people care.
In sum, The Arbors at Fairlawn presents a spectrum of experiences. On one end, families recount beautiful facilities, responsive administrators, compassionate staff, and meaningful progress in therapy and daily functioning. On the other end, there are persistent concerns about cleanliness, timely care, and consistent staffing that have led some families to worry about basic standards of comfort and safety. These mixed reviews underscore the importance of ongoing attention to housekeeping, staffing levels, and thorough communication with families. For anyone considering this community, the message from these accounts is clear: individual experiences vary, and success often hinges on the specific staff team, the level of oversight, and the degree of proactive involvement by family members and healthcare partners. The Arbors appears capable of delivering excellent, compassionate care in the right circumstances, but there is also a clear signal that improvements in cleanliness, staffing consistency, and daily workflow would benefit many residents and their loved ones.
The Arbors At Fairlawn is an exceptional assisted living community located in Fairlawn, OH. Our community offers a wide range of amenities and care services to ensure that our residents live a comfortable and fulfilling life.
Our residents have access to a beauty salon where they can pamper themselves and stay looking their best. They can also enjoy their favorite shows with cable or satellite TV in the comfort of their own rooms. For those who need transportation assistance, we provide community operated transportation as well as transportation arrangement for non-medical needs and doctors appointments.
We understand the importance of staying connected in today's digital world, which is why we have a computer center with Wi-Fi/high-speed internet access for our residents to use at their convenience. Our dining room serves delicious meals in a restaurant-style setting, accommodating special dietary restrictions if necessary. Residents also have the option to prepare their own meals using the kitchenette provided in each room.
At The Arbors At Fairlawn, we believe in promoting an active lifestyle for our residents. Our fitness room is equipped with exercise equipment and our wellness center focuses on mental well-being. Residents can enjoy various activities such as gaming, reading books from our small library, and enjoying outdoor spaces like gardens.
Our dedicated staff is available 24/7 with a call system and provides assistance with daily activities such as bathing, dressing, and transfers. Medication management services are also available to ensure that residents take their medications properly.
In terms of nearby amenities, there are four cafes, one park, eight pharmacies, eleven physicians' offices, sixteen restaurants, and two places of worship conveniently located near our community. We also offer concierge services for added convenience and planned day trips for recreational purposes.
Overall, The Arbors At Fairlawn provides a warm and caring environment where residents can receive personalized care while enjoying numerous amenities and engaging in various activities.
The Arbors At Fairlawn is located at 575 South Cleveland Massillon Road, Fairlawn, OH 44333 in Summit County, Ohio
The Arbors At Fairlawn on seniors.fyi includes 5 photos including images showing interior, windows, exercise equipment, exercise room, living room, lounge area, traditional decor, dining, and more.
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