Overall Review of Healthaven Nursing Home
common
33 reviews mention this
Caring, knowledgeable leadership stands out
Residents and families consistently describe caring, knowledgeable staff, with leadership often highlighted by name.
Many reviews praise nursing leadership and caregivers as kind, supportive, and attentive, with multiple reviewers calling out specific individuals by role. Residents and families also describe staff as responsiveâanswering questions, keeping families updated, and treating people with respect. Several reviews also mention a clean, well-kept environment alongside that care.
common
11 reviews mention this
Lake views and scenery are a draw
Reviews frequently highlight scenic views of the lake as a notable part of the experience.
A recurring theme is the setting, with reviewers describing beautiful lake views and a relaxing environment for day-to-day life. Some reviews also connect the scenery to resident engagement, mentioning outings like boat rides and watching boats. Several families and staff also reference the view as something they enjoy when visiting or working there.
common
7 reviews mention this
Therapies and activities keep people busy
Residents benefit from active programming and therapy services, with families often noticing the difference.
Reviews describe an active life with activities designed to help residents stay engaged, including mentions of fishing, boat rides, and special events like a prom. Multiple reviews also point to therapy support, including occupational, physical, and speech therapies, as well as therapy staff being helpful. One review notes a desire for more programming for younger stroke survivors, suggesting activities may not fully fit every situation.
caveat
8 reviews mention this
Staffing and safety concerns appear in reviews
A set of reviews raises serious concerns about staffing levels and the timeliness of care.
Alongside highly positive accounts, several reviewers report unsafe or neglectful experiences, including call-light delays, residents left waiting, and unmet basic needs. Multiple negative reviews also describe understaffing, burned-out staff, or inadequate support and direction for aides. A few reviews add specific outcomes they felt were handled poorly, including falls and concerns about treatment and cleanliness.
caveat
3 reviews mention this
Communication can be strongâor frustrating
Reviews mention communication both as a strength and as a problem, especially around billing.
Some families describe good communication, including being kept updated about care and receiving clear information during the process of working with the facility. Other feedback shifts to billing issues and a lack of clear, consistent management communication, with follow-up bills continuing months later. Taken together, the reviews suggest communication may vary by situation and leadership coverage.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.